CEO of $100mm+ brand just called my cell and was giving me shit for having him sign a DocuSign. "Why the f**k do I have to fill this info out".
I said "Mannn, you really don't get your hands dirty over there, huh?"
We laughed it off 😆.
Then as we are wrapping up the call, I
Vibes were immaculate last night 🔥
@drinkbrez
was in the air (you now have a loyal friend in me 😎)
@_phoenixha
you absolutely CRUSHED! Amazing work on putting this together. Cc’
@ImChaseMohseni
@ColinDougherty_
Thank you for everyone who was able to make it! Anyone who
Only☝️way to test out the % revenue lift you are leaving on the table today ... DM me to hear more details on the 2-click install and exclusive offer for your store!
#Shopify
#Liverecover
#P2P
Capped off an outstanding week with a
@LiveRecover
🤝
@socialsnowball
get together this AM at Two Hands 🤙🏽.
Appreciate everyone that could make the breakfast and/or the other festivities throughout the week. ATX is a vibe for sure 🤠🔥📈!
Cheers till next time 🫡.
Steak and eggs sound good this morning
@ColinDougherty_
🤗…
Looking forward to seeing everyone at Two Hands. Come through !
Also… bumped into this stud fresh out the Uber 😆
@tclarkmedia
Super proud of this one! It has been an absolute pleasure working with the
@kitsch
team to help them maximize their revenue potential with
@LiveRecover
.
Want to learn more on how they are leveraging live agents with the rest of their marketing automations?
I posted the full
Had an amazing time last night at the DTC Supper Club with
@Cody_Wittick
and the infamous cowboy himself
@ecommcowboy
🤠!
A lot of great insights, laughs, and of course… eats 🥩.
Super grateful
@LiveRecover
could sponsor this event. Appreciate the support from all the great
Not sure of a more rewarding way to start your day than speaking with two different founders from brands in completely different verticals and vetting their feedback on all the ways they want to leverage
@LiveRecover
live agents outside of checkout recovery.
#Buildinpublic
📈😊
If you are using
@PostscriptIO
sales feature or
@attentiveHQ
concierge you can ALSO use
@LiveRecover
for additional revenue on top of that tech stack. Let me explain👇🏽
These are both great services, but still only focused on A2P (automation to person) sms subscribers.
Our live
The people speak and
@LiveRecover
listens 🎧. Great work by our team on deploying this enhancement to our workflow builder. You can now exclude A2P marketing lists - ex. sms or email subs - from receiving P2P messages from an LR agent.
This feature is pretty groovy 🌊🤑👇
NEW FEATURE ❤️🔥
Now you can filter for shoppers already on your email list ✉️
LiveRecover plays nice with your existing tech stack as a supplemental (and valuable!) part of your email + SMS strategy 💬
It's the best way to unlock a new revenue stream from high-intent shoppers
Recently changed up the initial message our
@LiveRecover
agents are sending out for a particular brand. Simply reminding shoppers that they are talking to a REAL human (because they are 😊).
Looking into the data this AM since we made the changes last week was pretty fuego🔥👀
Santa is still making his rounds🤗! Got my
@MadRabbitTattoo
kit from the G
@selomagbitor
himself. Much appreciated and time for me to get some new ink 🖋️!
1. 9/10 shoppers our
@LiveRecover
agents engage with will NOT be opted into a brands marketing list 💰
2. Although we help reduce cx tickets by ~25%, our agents are focused on recovering revenue for our brands. They are sales agents, not cx.
No better time to test out
@LiveRecover
for your abandoned checkouts that are currently going unaddressed (yes, believe it or not you can only reach 1/10 of overall shoppers with email/sms automations😳).
The time is now fam! Give yourself a 10-20% revenue lift this BFCM
#p2p
humans outperform AI when it comes to conversation 99% of the time (for now)
if you run a DTC brand on Shopify and you’re not recovering abandoned checkouts over SMS with a live human… why not?
Even though we exit the business 2 1/2 years ago, is by
Yes, we grew an eight-figure store of nickels worth away from 200% in 6 months.
Just so my ego is checked…..
I’m not more intelligent than any of you. Many of you went to college have degrees,
Man is his own worst enemy.
I’m a HS dropout, and I came to Ecom at 47.
I have
It is my mission this year to enlighten every brand founder, marketer, partner, dog 🐶, friend, etc. on the fundamental value of
@LiveRecover
. I continue to speak with brands on a daily basis where there is 50/50 alignment internally regarding their current tech stack.
This
This brand installed
@LiveRecover
on 11/2. I am not guaranteeing $80k in additional sales for your brand if you onboarded today, but I am guaranteeing we will provide a 10-20x ROI. We recover carts you can't capture today and have real sales agents guiding the process with care
Unreal experience stopping by the
@heartandsoilHQ
today! Popped my cold plunge 🍒 and it was every bit worth the pain 😂
Appreciate the hospitality brother 🫡
@deancbrennan
Ps.
@natelagos
you might have some comp on the skillet … Dean-O knows how to throw down!! 🥩
My mom's favorite brand installed a trial with
@LiveRecover
yesterday so of course I was pumped. She has been asking me to check-in on the account all day and I finally did and almost fell off my chair...
When mama is your
#1
and your clients
#1
fans too >>>>> 😆
P.S. In case
Appreciate everyone who came out to our event in NYC last night! Tons of great insights shared and connections made 📈.
Between some cocktails, mocktails,
@TaylorChipCC
🍪… Vibes were just right 🤗🔥!
super interesting call this morning. New CMO wanted to make sure both their brands were uninstalled from
@LiveRecover
and no longer getting billed.
The more we kept talking, the more she clearly was confused as to why they no longer have LiveRecover active.
It is hard enough
New Pod is finally live! 🚨
Kudos to
@Corey_Epstein
🤴 and
@ColinDougherty_
🥷 for launching eCommerce live. Also, big thanks to
@calebulf
and
@JeremiahPrummer
for being the inaugural guests and sharing valuable insights on scaling their businesses 📈.
Here is a sneak peak ⬇️:
Jordan Craig, a Shopify plus store, generated $275,000 in incremental revenue in JUST 45 DAYS with this ONE cheat code. I posted the full guide on this thread 🧵.
A little teaser, it took one tool and less than 10 minutes to get this up and running (yes, no clunky onboarding or
Had to be the creep that took the screenshot mid-meeting 🤷♂️🤗 ... but it is because I AM TOO HYPED on what we got brewing over here!!!
@LiveRecover
🤝
@jordantwestecom
Real question is... when is the mixtape dropping
@ColinDougherty_
? 😂
Not sure what was so funny... 😂
We got some spicy data to share with y'all this week 👀. Tune in to hear more about all the fun trends around gifting, holiday spikes, new customer revenue, and how brands are navigating these demands!
#DataWins
Love how the founder of an agency comes into the call 10 minutes late - cuts through any fluff in 5 minutes and directs his team on exactly HOW and WHY they are going to test out
@LiveRecover
for 5 of their Shopify brands. All goes well, they will rollout to additional 60
#P2P
🤑
All my NYC/NJ fam ... we
@LiveRecover
@gohitide
@socialsnowball
would love to host you next week in BK ... come through!
Nothing like throwing axes, good vibes, and DTC love all in one room 🪓📈❤️!
See registration link below 👀⬇️
Happy First Friday of the New Year!
As folks continue to strategize for 2024 and how to optimize their marketing channels to maximize profitability - it couldn't be a better time to test out peer-to-peer messaging (aka P2P) with
@LiveRecover
My house in cincy was built in 1880. Some things super dope about the old architecture, but when it drops to single digits outside, shit gets REAL within these walls 🥶. I usually tell my girl to bundle up, but this year I invested in several space heaters to avoid her exodus lol
I always advise our brands/partners when setting up a discount offer for
@LiveRecover
to make sure it aligns with their other channels.
We can always run A/B tests to see which offer(s) yield the best CVR, but inevitably the shopper will convert on the channel w/the best offer.
Out here repping my guy in SD
@TheSzef
!
Was a super dope interaction too. As I was about to jump on a call I asked to take the picture real quick and he told me about his other friends that are young dads who also have
@DadGangCo
hats!
Keep doing it for the culture brother! 📈
how it started ➡️ how it’s going
excited to be officially starting this week as Head of Marketing & Partnerships at
@VoyageSMS
/
@LiveRecover
!
Excited to work alongside
@Corey_Epstein
@SteveLeq30
and more to champion DTC/e-commerce builders! 🔥🚀🛒
For those of you still on the fence to test out
@LiveRecover
ahead of BFCM this is a must read 👀 ⬇️👇🏽…
Oh, and no need to worry about code freezes and all that jazz that normally stalls onboarding apps in Q4; takes less than 5 minutes to install and start recovering sales :)!
90%+ of abandoned checkouts on A2P-only SMS go untouched.
That means thousands, or even hundreds of thousands of dollars in revenue gets left on the table each and every day.
This is largely because traditional A2P SMS requires shoppers to be deep in the sales funnel for
Ladies & gentlemen, start your engines🏃🏽📈🔥...
If you are a
@Shopify
brand not willing to test out
@LiveRecover
ahead of BFCM to recover lost sales you can't currently capture through ANY other channel/automated flows ... my only question at this point is ... why? 🤔
Was hoping to see Phil Knight in Oregon this week , but ran into this giant stud instead
@_zsherr
! Appreciate the knowledge you dropped on what y’all are cooking up at NB 🧑🍳📈
@LiveRecover
🤝
@northbeam
… stay tuned 👀👀!
Working with leading brands like
@nuudsofficial
is always fun, but the real reward comes from the impact our team is able to make across departments and individuals themselves (3rd level pain 😊).
Revenue lift with P2P / live agents is great, but as I always mention ... there
The majority of brands working with our live agents love to set up targeted segments with the
@LiveRecover
workflow builder to test different offers based on certain parameters; cart value, product inclusions/exclusions, first time vs repeat buyers, etc.
But if you are a
🚨 New A/B Testing is now live on
@LiveRecover
!
Was just walking a customer through setting up their first split test and wanted to share some goodies 👇🏽:
Trying to change the world one Shopify brand at a time!
These are the smiles you will see when you:
- Install
@LiveRecover
app in less than 5 minutes
- The auto-capture works in realtime to pull in guidelines/faqs for the agents (s/o product team +
@Corey_Epstein
)
- Live agent
I couldn't say enough great things about
@LiveRecover
.
Would literally plug them into any new brand I'm launching or existing brands if they don't have it.
Awesome they did a case study on DG!
If you are in NYC this week for GROW or The Lead - let's link up!
@LiveRecover
will be co-hosting an event tomorrow night in BK. DM me if you are interested in the deets 🫡.
9 figure brand we onboarded last week has a support inbox that is full 😳...
Customer initially wanted to cancel, but after a brief conversation with one of our agents - ended up sticking with the initial order. 🤑
Do you think the customer would have completed the order if
Was working with a founder last week that was SUPER skeptical about launching
@LiveRecover
. At the end of our call last Thursday I asked him "how can I make him comfortable to proceed with a test? ". He mentioned he wanted to speak with a current client on the platform.
Feeling grateful for another trip around the sun this past weekend.
A new healthy/beautiful niece 👶🏽, gifted a trip to Italy 🇮🇹, healthy vet visit 🐶, and
@LiveRecover
recovering lost 💰for our brands… what more can a man ask for?!?
#Blessed
Thanks for all the love!! ❤️🤙🏽📈
Love helping our brands get educated on the incremental value of p2p messaging with
@LiveRecover
! If you are at
#GROW
or here for events … hit me up and let’s chop it up!
@ZohaibRattu
Took a few moments to reflect yesterday on my walk with the pups 🐶. Last week was a high volume call week, with a lot of momentum around different ways we are starting to leverage our agents.
My top 3 takeaways:
1. "
@LiveRecover
is like glue when it comes to our tech stack".
@jbryanporter
@TheVaanGroup
@x_armand
Need to get you on a trial so you can add in 10-20% incremental revenue lift using live agents to recover sales you can’t capture today at checkout +1
@LiveRecover
And plus , I keep seeing your tumblrs everywhere in my house and it pains me that we aren’t friends yet :)
Saw a picture of one of my buddies on IG last night and noticed his yankee cap was looking extra rough 🤪. Can’t have him disrespecting pinstripes like that… so had to do the right thing for him …
@DadGangCo
🫡
#gangbundle
On my way to Toronto ✈️ …
got my Kendrick playlist locked and loaded on repeat for the flight 🤗…
Game face is activated for our event with Shopify this evening. LFG!! 🫡😈
Hit me or
@ZohaibRattu
if you are in Toronto and want to link up 🤝
Going to be in NY/NJ area through New Years. Let me know if any of y'all are around and want to link up! Offering up
@pouramorhoboken
☕️ ...
@BagelsOnHudson
🥯... or both 😊.
Looking to spread some
@LiveRecover
holiday cheer ❤️!
Tested out our new onboarding flow with a customer yesterday.
The founder had our app installed on their shopify store in 8 minutes to be precise.
The only part that takes some time is the phone label set up - where we have brands include the compliant P2P language in the
"I think my mom could press the buttons to get it together, I think my 84 year old mom could probably do it (Onboard
@LiveRecover
)"
We love you ... but why you gotta play mama dukes like that bro
@orlandorios
?! 😆🤑📈❤️
Welcome
@Portos
to the
@LiveRecover
family! Super excited to start working with the team and measuring the incremental revenue lift we can drive on top of existing sms + email channels 📈💰. Also, I can’t wait to get my first shipment of potato balls 🤭
#TopBakeryInUnitedStates
!