Steven
@stevendtc
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Helping agencies and brands razzle-dazzle with @KnoCommerce surveys by day and running @wearprotecht by night.
Austin, TX
Joined November 2021
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Been quiet this weekend, just me and the garage packing.
My BFCM numbers aren't crazy compared to some of yall so didn't want to get insecure by checking twitter, but damn I love this shit and excited to keep learning and growing.
First BFCM almost coming to an end. cool stuff
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Finally invested in not keeping all my product at my house. A little separation of work and home is kind of nice.
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Got my first “made in China - sent from iPhone” … so had a little fun w it 🥸
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Just like that... my Large is officially sold out.
Launched ads April 25th (light jacket).. results:
$75.79k in sales- close to 30% net profit with 0 previous ecomm experience.
All while razzle dazzlin @ KNO
Thanks
@keyanasapp
4 fulfilling orders.
Off 2 hawaii c ya soon ✌️
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When your hotel is an old 1928 bank and the conference rooms are in old vaults 💰
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Surprising the GF with a rooftop birthday dinner with her best friends is still the highlight of the week
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Been with this cutie for 18 months today (my longest relationship)
So glad she came up to me at a
@orangetheory
member social.
Here’s to many more Aperol Spritz’s!!🍊
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Work doesn't have to suck.
Flying back from China and so so so grateful for
@KnoCommerce
@JeremiahPrummer
@Bbruhis
letting me take a week off to go visit and thank my manufacturers.
Running a brand with a FT job isn't easy, but with great leadership, it's a helluva lot easier.
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It’s official 🚨 🚨
… I’m proud to announce that I’ve successfully gained my DTC 30 🫃
All these conferences got me thicc rn
… but brunch and dinner again today 🤷♂️
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Best starting lineup the second you get a Shopify store.
1.
@replohq
- easiest way to make your brand feel trustworthy
2.
@KnoCommerce
- ask the unknown questions to better learn your initial customers
3.
@judgedotme
- for reviews
4.
@AliaLearn
- educational pop-ups
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Take the 12 people I work with at KNO and have us start a brand new company tomorrow, I still think we would crush. It's that good of a team and synergy. No cap.
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JUST GAVE THE GREEN LIGHT 🟢 FOR MY 2ND PRODUCT..... IT IS SOOOOOOOO GOOD.
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100 likes of this epic
@TaylorHoliday
tweet and
@JeremiahPrummer
has agreed to put it as his Twitter Banner Image.
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So so so so stoked for the AfterSell team. A huge win for ecomm SaaS today to show the nice guys win.
6 years ago I made my first Shopify STORE
4 years ago I made my first Shopify APP
1 year ago we crossed $1m ARR
And today, our SaaS company
@AfterSell
has been acquired by
@Rokt
Here is how it happened👇
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just talked to the person who took Williams Sonoma from 500m to 4B and made ecomm 51% of the brand... soooo much to learn from people that have been in the game for 20+ years.
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woke up to 2 emails from 1 angry customer. didn't see on our site that our watch cover didn't work w/out wraps.
called him, heard his concerns, affirmed a refund, asked where I could improve my site, and left as friends.
this is why being a bdr for 4 yrs has unlimited benefit
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@prodigyecom
You can applaud it all you want but it’s not a cool approach man and while you’ll get some business, it’s not the type of people most people want to work with.
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We need a DTC paintball tournament in 2024.
The teams: cost caps vs no cost caps
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When you wake up to several sales and then you see it’s cause a YouTube influencer with 2mm followers made a video about your product.
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What’s an exited founder without sharing his new yacht. Thanks
@JeremiahPrummer
for bringing us peasants to Puerto 🛥️
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Never underestimate the impact of your organic content.
Just spent today w a great clothing manufacturer that I found through an
@orenmeetsworld
video.
Fast forward to today and they told me they’ve been looking for him as his views have gotten them a lot of business.
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🤯 starting off the Monday with a fire question to ask your customers in your post-purchase surveys:
"If you were CEO, what is 1 thing you would improve about (your brand)?"
Saw this in a
@KnoCommerce
survey this AM and the feedback is amazing!
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After weeks of dreading a homepage redesign, it's finally finished... unless you have feedback 👀
Any and all feedback is welcomed.
All designed with
@replohq
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Good morning to everyone, except my competitors who don't wake up at 6 am to help a brand in a different time zone get the most out of their customer insights and NOT have a super late meeting on their Friday cal.
@yojimmykim
how'd I do?
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Graphic design as a career.. hard to make a buck
Graphic design skill set as a new brand founder… irreplaceable
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I was nervous when I first joined KNO that I wouldn't have enough colleagues for my extroverted self.
Fast forward 14 months and now I got a whole damn community.
Community >>>
Supper club last night with the legendary
@ecommcowboy
and
@Cody_Wittick
.
Glad
@LiveRecover
could sponsor an incredible event, with some true DTC operators!
2024 is off to great start!
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You know you found a great fit when you’re missing your teammates when you’re on PTO.
@KnoCommerce
🫶
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Yesssssssir - Some say O'Doyle rules, I say AfterSell rules!
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So if you don’t approach clients like this, would love to chat & see if you’re a good fit for
@KnoCommerce
Agency Partner program ¨̮
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You call it my side hustle.
I call it my highly profitable business that I’m okay with growing it responsibly.
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Thanks
@chadjanis
for kickstarting all of this!
Stoked for this integration.
@KnoCommerce
is now integrated with
@replohq
! You can now embed your surveys into your Replo pages.
✅ Better Customer Insight
✅ Better Personalization
✅ Survey deployment in seconds
Learn more here:
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I’m really proud of my first 6 months in business ¨̮
I hope whatever you’re working on you’re proud of yourself too.
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the only thing I can tell you about this KNO retreat is that
@JeremiahPrummer
created a great team that I <3 vry very mucho..
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There's not many people that have made as big of an impact as
@Tina_Donati
at KnoCommerce...
...her adding more emoji reactions in our Slack has been a 5x on company culture.
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Recently switched my review email send name from “PROTECHT” to “Steven from PROTECHT”… holy shit my # of reviews 🚀
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yesterday: 😡 3 angry emails from a customer
today: 😊 another $30 purchase + 5 star review
how? picked up the phone and called them immediately.
the keyboard warrior's biggest enemy is the good ol' telephone.
ring ring baby
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The year is 2065 and I’m still not retired as I spend too much money on
@SarahLevinger
book recommendations
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So grateful for great partners like
@Alvinforwarder
to drive me around for 2 days and give me an authentic China experience.
Great shipping rates, but even greater partner and friend.
Makes running a business with a full time job a lot easier with people like him on your team
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Closing another great month:
KNO - brought on several great new brands and agencies to work with and learn from.
PROTECHT - great month and using my learnings to better serve the brands and agencies at Kno.
Relationship, family, health ✅
Grateful
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Was nodding my head so aggressively to the
@9operators
pod at the gym that I got asked what song did I just listen to for my PR.
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You want a Lamborghini, I want wind in my hair. We are not the same.
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Me to a brand: so how did you hear about Kno?
Client: my fav podcaster talks about ya, but you probably pay him.
Me: who?
Client:
@jordantwestecom
Me: we’ve never paid anyone, but 1x gave Jordan some donuts in San Diego so if u count that as payment then ya we paid him 😂
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Great month on all fronts… going into bday month.
So grateful.
Best part always… more people met and got to be fully me at work.
Thanks KNO 🫶🫶🫶
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When you just realize that your best performing creative of all time is an AI image and accidentally has 6 fingers… you keep scaling spend 😂😂
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Just found out that in the last 6 weeks, I have scammed 206 people with shipping protection... not going to sleep well tonight.
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Yo
@ColinDougherty_
@sawyercovington
@_dvniel_
found a hardly used pickleball court right next to my house. At this new bar and its wide opennnn right now 👀
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Visiting partners, eating dessert, and drinking tiki freakis… great trip with the
@KnoCommerce
team this week.
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Went to Bucee's, hung with
@SanjayAtPlay
+
@RosenZone
and saw my dad
@subscriptiondoc
on fathers day. Nightcapped with
@JaiDolwani
... life is good :)
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A Glassdoor review will never compare to the fun and love I have for
@KnoCommerce
and
@JeremiahPrummer
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NBA 2k, NBA playoffs + get to see the whole KNO team in less than 48 hours. Life is good :-)
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✈️ ATX to DEN
✈️ Rerouted to South Dakota🌩️
✈️ Finally in DEN
🏀 Next stop Game 5 w
@JeremiahPrummer
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Been in NYC for 3 hours, already I have:
- had a great taxi driver with
@DataDavidATX
whose side hustle is selling his cousins “Italian” sunglasses on Poshmark
- had lunch next to a couple from the bachelor
- paid way too much for a matcha latte
Going to be a great week
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Such a great time with the legend.
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When a large group workout gym wants to implement your product into their gym!!
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Looking for 3-5 brands that want to scale to 7 figures today. See my screenshot below, don't ask questions. DMs are open. No other context will be given. 🤡
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The ability to ask all of my dumbest questions in Foxwell Founders is one of the reasons why it's the most valuable resource I have. Thank you
@andrewfoxwell
@courtfritts
@thedanielokon
@PhilKiel
🫶
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words can’t express how much the Uchi staff just made my 30th birthday. 🍣 🍱
Heard it was my bday, heard I wanted to improve at making sushi, so they gifted + signed the cookbook and left a bookmark on sushi rice.
Priceless. Thanks so much. Fan for life
@HaiHospitality
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I love replo. That's the tweet. But I love Sanjay a smidge more.
I've never been tagged more in a post. I'm grateful.
Love helping merchants grow their businesses.
Many might be able to work harder, spend more money to acquire customers, have fancier materials or cooler teams.
You can't out-care me though.
Grow with us
@replohq
.
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Hey just wanted to tell you all I’m just getting started. Sure I’ve been working hard for 10+ years but I’m just getting started. Disclosure alert too, in 5 years I’m also just getting started 😤
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