Gorgias 📨
@gorgiasio
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Pinned Tweet
📣 It's here! 📣
CX UNLOCKED, The Ultimate CX Guidebook by
@eliweisss
is now available to download.
Check it out 👉
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1
13
We’re excited to share we have raised a $30 million Series C round led by
@TransposeVC
and
@Shopify
.
Read more about how we're going to use this funding round to help merchants generate even more revenue through their customer experience:
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11
44
We're excited to announce our $25 million series B round led by
@SapphireVC
& participation from
@saastr
,
@alvencap
,
@CRV
,
@AmplifyPartners
&
@greycroftvc
🎉
It's been an incredible year & we'll continue helping merchants answer requests faster for the best customer experience.
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Most people have moved past their 2021 wins, but this is too big to slide past:
In 2021, Gorgias brands generated $1,100,000,000 from their support functions.
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1/ Join 1,000+
#Ecommerce
stores at this free virtual summit called "All You Need is 💙: Improving the Ecommerce
#CustomerExperience
."
Special thanks to our premiere partners
@bold_commerce
and
@shopifyplus
.
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15
26
What are your favourite DTC podcasts?
We'll start:
@OopsiePodcast
by
@_zoekahn_
&
@jesscervellon
@DownToChatPod
by
@eliweiss
&
@codyplof
@chewonthisdtc
by
@obviceo
&
@ashvinmelwani
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3
21
Say hello to "CX Unlocked", the ultimate guidebook to e-Commerce CX by
@eliweisss
.
Get all of Eli's secrets on how to run CX for your brand.
What's more?
Sign up now and you'll get the chance to win a free audit from Eli himself.
Like this tweet and we'll send you the link
2
4
19
👋It's Lucas Walker from Gorgias running the account now.
Who are some must follow people on DTC Twitter?
I'll start with some of my personal favourites.
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1
20
Next Thursday at 3pm we’re hosting
@codyplof
for a live AMA on building an 8-figure ecommerce brand.
Pull up!
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5/
Following Adi, we have
@JimWHuffman
of
@GrowthHit
advising on metrics for Head's of
#Ecommerce
Then we have
@ErikHuberman
of
@gohawke
talking on automation at scale (something Gorgias is a bit passionate about too!)
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It’s everyone's favorite December content: Year in Review!
Our year has been incredible:
- 75M tickets
- 8,000 customers
- 185 Gorgias humans
And, we’re really early. Check out the rest of the numbers:
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14
We're looking for a Head of Growth to build our demand-gen engine and get us from 600 to 6000
#Shopify
stores on Gorgias!
Wanna join the adventure? 👇
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Here are Twitter's top accounts for building a world class customer experience:
@eliweisss
@_zoekahn_
@obviceo
@daviefogarty
@ecomchasedimond
@chrismeadej
@JessCervellon
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2
14
Excited about the power of Gorgias + AI?
Come see how Japan Crate uses the Gorgias +
@siena_ai
integration to support their international subscribers with near-instant responses:
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13
🚨AMA w/
@chrismeadej
at 4pm EST.
We’re talking about:
- Wholesaling
- Starting a new sport
- Building top-notch customer support
…and anything else you want to know.
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📣 We partnered with
@cartloopHQ
to help merchants save up to $10k & find the right technology stack for their Shopify store! Unlock the full curated list of perks & exclusive deals by signing up for a free trial with Cartloop. Learn more here:
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13
What happens when you go on Shark Tank?
You have a surge of first time customers, who need quick replies.
Here's how
@getsupply
handled their first ever $1M month.
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12
New Shopify integration: stop switching tabs when you respond to customers. Edit
@Shopify
orders directly from the conversation.
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12
It can be tricky to evaluate your customer service program, but here’s why you should do it anyway:
📈 To determine how customer service is impacting your brand
🤝To better understand your customer
👨💻To understand where your support team is spending their time
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Cart abandonment rates ring in at a staggering 70%, and that number can grow with traffic surges.
8 of the best tools for decreasing cart abandonment rate are:
@gorgiasio
@Recartapp
@LoyaltyLionHQ
@smilerewards
Bulk Discount Code Generator
@pushowl
@omnisend
@privy
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4
12
Congrats to all our new partners joining us in the Shopify Plus certified partner program 👏👏👏
@PostscriptIO
@OctaneAI
@GetOkendo
and so many more today!
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90% of customers rate an immediate response as "important" or "very important" when they have a support request.
Here are a few tips on how to meet those expectations 🧵
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10
As of today, we've become proud sponsors of
@ThePSF
,
@PalletsTeam
,
@sqlalchemy
and
@sloria1
's marshmallow project. Thank you all for your hard work! Our contributions are modest, but we hope it will help make the OSS world more sustainable.
#givingback
#python
#oss
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10
Brb, changing our website headline to “Change your life with Gorgias” 😎
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What are your favourite DTC newsletters?
For us it’s;
🔥
@ecomchasedimond
's Weekly Email Marketing Newsletter
🔥 DTC Newsletter by... well...
@DTCNewsletter
🔥
@mrsharma
's Weekly Newsletter
🔥 Social Files by
@tclarkmedia
Who did we miss?
Reply with your favourites
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10
We're super proud to announce we've just raised our Seed Round to build our helpdesk!
3
12
10
Let's take a moment to raise a🍷all the support agents who dealt with Karen today.
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it's always "how can improve my CAC?"
and never "how can improve my CSAT?"
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We're excited to announce we're joining
@techstars
in NYC this fall to build a helpdesk powered by ML!
http://t.co/yNvUW9hMgU
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8
⭐️🌿 Gorgias is now a certified B Corporation! 🌿⭐️
After going through a rigorous assessment stage with
@BCorporation
, we have received our
#BCorp
certification — a certification only 7,000 companies have earned!
Here's what it means 👇
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Want to offer your mobile app customers live support?
Now with
@gorgiasio
+
@tapcart_app
you can!
Customers want responses to their queries in minutes not hours.
Check out how Princess Polly is leveraging the new feature below.
#shopify
#support
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New feature alert 🎉 We just released contact form in chat! Let your customers reach out at anytime, even when no agents are available. Click Here to see more!
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12/
2. With his recently released book, "Return on Courage,"
@RyanBerman
, formerly of
@theideabrand
, now running non-profit
@Sock_Problems
and
#CourageBrands
, will teach us How to Develop into a Courage Brand.
Ready to join in?
#LoveCX19
#Ecommerce
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💙 eCommerce merchants & customer service teams 💙
Curious about the state of the eCommerce Customer Service Industry going into 2019? Us too!
Can you spare 10 mins to respond to this year's "State of the eCommerce Customer Service Industry" survey?
0
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A warm welcome to our newest partner 👉
@smilerewards
: take your customer support to the next level with rewards programs! Our integration with Smile enables you to display customer’s loyalty profile and use Smile variables in your macros and your rules:
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What are you doing to prepare for the holiday season rush?
Here are some quick tips from Romain Lapeyre and many other customer service leaders:
#CustomerService
#CustomerSupport
#Ecommercetips
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We’ve teamed up with some of the best technology solutions in ecommerce to help you scale your subscription business and ramp up your recurring revenue with this guide.
👉Donwload you copy here:
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🤯In Ecommerce, Emoji's increase customer satisfaction ratings by 8%.
Is your
#CustomerService
team using emoji's in your responses? In your macros?
💙 this stat!
#LoveCX19
#CustomerExperience
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7
Thank you, interns! A new blog post about equity and internship. Thanks to
@CockroachDB
for the inspiration. It's a great idea!
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7
Episode 2 of Laughable Tickets with
@_zoekahn_
Got a laughable support ticket of your own, send it to Zoe to get featured.
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Check out this tee from our customer, and DTC Twitter resident Matt Lady's new store.
Customers > Clicks
📸
@mattladydigital
👕
@ShopCivitas
🤗
@gorgias
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Today we are officially announcing our new
@magento
integration and its availability on the Magento marketplace.
Discover how Gorgias helps merchants build best-in-class customer experience with our leading e-commerce support solution:
@MagentoMP
0
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6
Check out Klaviyo's newest episode on 'And Then This Happened' podcast.
Listen to the story of Eli Weiss, and the journey that landed him at Jones Road Beauty.
👉 listen here
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New: Charts in statistics. Visualize and measure your team’s productivity with the new statistics dashboard.
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There are many customer support apps out there that work with
@ShopifyPlus
but only one of them that's certified.
Here's why we're thrilled to be a part of this program, and how we help Shopify Plus Merchants scale their customer support.
0
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Your startup wants to scale
#CustomerSupport
? Here are a few tips to have an efficient
#helpdesk
for free:
#Gmail
!
http://t.co/jIjT7kVGD6
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Studies show that
#eCommerce
customer service requests spike 2X during Black Friday. This article by
@ShopifyPlus
shows you how to handle it -
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👉 88% of customers say the experience they have with a brand is just as important as the product they sell. This is up from 80% in 2020.
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good morning to everyone trying to build something from nothing. this is hard work 🤝
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5️⃣ They know all tickets are not created equal
Great CS teams have a system to prioritize tickets.
They agree on target response times for each level of priority (or customer group) and use that to inform which tickets they work on.
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@ashvinmelwani
@codyplof
@tclarkmedia
@triplewhale
@rosethemessiah
@rabahrahil
gotchu tommy. smm to smm 🤝
1
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Want to accelerate your customers’ journey to the checkout button? Offer quicker answers in a convenient and familiar environment with SMS and DM support.
We teamed up with
@Klaviyo
to offer our 12 best tips for nailing conversational support and driving more revenue 🧵
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6️⃣ They use analytics to constantly improve
“What gets measured, gets managed”. Great CS teams closely track their performance and use these insights to find areas to constantly improve their processes.
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@ecomchasedimond
@klaviyo
@_socialsnowball
@triplewhale
@OctaneAI
@GetOkendo
@PostscriptIO
can't go wrong with any of these!
1
0
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Venture capital firm GGV Capital has launched its inaugural SMBTech 50 list in partnership with Crunchbase. This is the first list of its kind to focus on the important SMB segment of the tech ecosystem, which is near and dear to our hearts at Gorgias.
2
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We're thrilled to join the
@ShopifyPlus
Technology partner program, as the customer support partner!
#IRCE17
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Gorgias AI uses machine learning to study your past tickets and learn your brand’s voice and policies. Then, using GPT-3 (made famous by ChatGPT) Gorgias suggests brand-friendly responses for each ticket to give your agents a head start.
Want to try it out? 👇
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6
Is your brand ready for the 2021 holiday rush? Join this free CX Bootcamp for Ecommerce tomorrow, drawing on 2020’s CX lessons to help ecommerce and retail brands get ahead of this year’s holiday rush. Register here:
@ada_cx
0
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@mrsharma
@DTCNewsletter
@Shopify
@coopcommerce
@smartrr_app
@Affirm
@TydoTweets
@PostscriptIO
@klaviyo
@get_batch
@wayflyerapp
@getelevar
@northbeam_io
@AccessiBe
all of the best in the biz from the 🐐
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Customer complaints don't have to be a bad thing...
....as long as you know about them...
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World-class customer experiences don’t depend on the customer to start the conversation.
Here are 5 ways to implement proactive customer service and drive revenue 🧵
1
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DTCX3 is liveee! 🔥
Still time join the sessions. Link in the replies.
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[Sneak Peak 1 of 2] Early Ecommerce Customer Service Industry Survey Results:
🎫 76% Respondents don't know their cost per ticket.
🔄 22% Respondents offer 24/7 customer service.
📤 26% Respondents outsource their customer service.
📞 67% Respondents currently offer phone.
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Thanks
@SailoBoats
@SendGrid
and
@SoftLayer
for yesterday's cruise around Manhattan!
http://t.co/dtt7evnzY3
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BFCM is here - We all know the struggle of peak shopping season 🎁
Here's a checklist with some final tips + best practices for building the best
#ecommerce
experiences this
#BFCM
Download your FREE copy now 👉
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With Flows, your support team gets to focus on the most complex tickets, while your customers get a faster, better customer experience.
All of this leads to a happier team, happier customers and ultimately, more sales.
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Your agents shouldn't have to start from scratch when responding to customers.
With Gorgias AI, powered by GPT-3, they'll get a head start. Here's how:
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10/
Then we have
@mayoshrimp
of
@Wishpond
presenting on using Social Contests to Drive Sales.
E.M. Ricchini and Olivia Greene of
@thisisnoticed
talking about Building Your Brand Story.
And
@CaseyA
of
@ShipBob
who will discuss Driving Revenue through Improved Logistics.
1
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5
World-class customer experiences don’t depend on the customer to start the conversation. Let us explain… 🧵
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@AaronOrendorff
@aloha
@AWWWARDS
@dbnyco
@itshummm
@itsamlan
@ShopifyPlus
@Shopify
Good luck
@aloha
/
@dbnyco
. You got this!
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Never miss a chance to engage with your shoppers. Start managing Instagram Messages inside Gorgias (now available without any follower requirements!)
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Customer experience is your new growth engine. Reserve your spot today to learn from the best ecommerce experts!
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What does the future of ecommerce look like? We partnered with Overdose and a number of other partners to create this whitepaper for companies that aim to meet the modern needs of their customers.
Get your FREE copy here
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Think about offering ultra-fast delivery on your ecommerce store? Read this post to learn the top 8 reasons why you're making the right decision, brought to you by Deliverr.
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Joins us on September 21 for our next Gorgias Partner Town Hall!
Hear it directly from the Gorgias team about our partner program, product updates and recent releases for our agency and technology partners
Don't miss this one!
REGISTER HERE 👇
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Want to learn more about Flows and how to use them, check out our full post here
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Ever had a customer opening up two tickets about the same issue? You can know merge those into a single ticket!
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