Illuminating Company
@illuminatingco
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Official account of Illuminating Co, a FirstEnergy company. Tweets M-F 8-5 + during major weather events. Call 888-544-4877 to report a power outage/emergency.
Cleveland, Ohio
Joined July 2009
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We are thankful for the help from
@ComEd
and other contractors who will continue to work around the clock to get all customers back up and running!
Our crews are hitting the road again. This time 125 of our lineworkers and support personnel are heading to assist
@firstenergycorp
in Ohio to help them restore more than 330,000 customers after experiencing severe weather Tuesday night. Join us in wishing them safe travels!
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📸 Crews will be working around-the-clock until all affected customers have been restored. More help will arrive tomorrow. Here's a look at our crews in action today in Parma ⤵️
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Here's a look at our crews in action as they work to restore power after yesterday's storms. They are being assisted by crews from FirstEnergy sister companies, contractors and mutual assistance organizations. More on our restoration process ▶️
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CPP & CEI are assessing an outage to CPP customers on Cleveland’s west side. CPP couldn’t restore their customers quickly because their own alternate line has been out of service for a year+. We are happy to help restore power once the outage cause is identified.
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📸 Crews are out in full force. This was the most impactful storm to hit our service area since July 1993, bringing two confirmed tornados with winds up to 110mph. While damage assessment continues, we have already confirmed approx 300 broken poles that will need replaced. ⤵️
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📸 The heavy, wet snow has caused significant tree and equipment damage, with additional damage possible as snow continues overnight in some areas. Here's a look at what our crews are up against in Cuyahoga and Geauga counties ⤵️
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⚠️ Today's storm caused widespread damage. Please be careful if you must go outside as downed power lines can be hidden in storm debris. Assume ANY downed or low-hanging wire is energized and dangerous. Stay 30+ feet away and report it ASAP to 911.
📸 Damage in Lakewood & Parma
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Thousands of contractors are en route to assist with restoration efforts across northeast Ohio. Approximately 258,000 customers remain without service, primarily in the hardest-hit areas of Cuyahoga, Lake and Ashtabula counties.
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Our crews worked throughout the night to restore power to more than 28,000 impacted customers. We continue working 24/7 to restore power to 2,200 customers who remain without power. We expect to have the majority of customers back up and running by late tonight.
1/3
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Staging sites are the ❤️ of our restoration effort. They operate like mini-cities because they offer workers a place to rest, refuel and stock up on supplies as they work to restore power. Thanks
@ParmaMayor
for providing a staging site for this week's storm. Stay safe!
The
@illuminatingco
is using The Shoppes at Parma as a staging area for its 50 trucks and crew as they work to replace nine power lines on West Ridgewood Drive and send other trucks throughout the city to restore power. Please be patient.
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Free water and ice is available to customers without power due to this week's storm. Find locations here: . Stay safe!
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A staging site is the heart of our restoration effort. This Lake County site is one of five sites we have set up across greater Cleveland to serve as a one-stop shop for the more than 6,000 line workers and support personnel working around the clock.
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NEWS: Thanks to around-the-clock hard work by more than 7,500 storm responders, nearly all customers will have power restored much sooner than the original global estimate of Wednesday, Aug. 14.
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Power has been restored to 98% of the approximately 310,000 Illuminating Company customers impacted by last week's storm. Nearly all of the less than 7,000 customers who remain without power are expected to have service restored by 11 p.m. tonight.
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👷💪 FirstEnergy’s Ohio crews have been joined by outside assistance from 17 states – including Ohio, Pennsylvania, Michigan, Indiana, Illinois, New York, Kentucky, West Virginia, Virginia, Tennessee, Alabama, Florida, Iowa, Arkansas, Missouri, Georgia and Kansas. 1/2
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After a storm passes, our priority is clearing hazards – like downed power lines, downed trees and equipment blocking the roads – and assessing the damage so our line crews can access the site of an outage and begin to safely make repairs. See our restoration process below ⤵️
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Our crews have sure had an eventful week with back-to-back storms and storms of historic magnitude. We would like to thank them for all their hard work and for their commitment to our customers.
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Our crews spent the morning installing a large platform + insulated bird guard coverings to provide a safe resting place for young eagles who perch on our equipment at Redwood Elementary School in
@AvonLakeCity
. Story to come!
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📸 Another look at some of the damage our crews continue to face as they work to safely make repairs and restore power to all customers!
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📸 Our crews have been working through challenging weather conditions to restore power to customers across greater Cleveland. Here's a look at our crews along State Road in North Royalton, where high winds downed several utility poles ⤵️
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Our lineman Ryan Musarra is among the 200+
@firstenergycorp
utility workers in
#Raleigh
working to restore power to
@DukeEnergy
customers impacted by
#Dorian
. Ryan repaired a broken neutral wire along Route 242 in Bladenboro, NC.
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The damage across greater Cleveland after last night's storm is significant and widespread, consisting of hundreds of broken poles and crossarms, downed power lines and fallen trees and debris blocking road access.
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Crews are working to restore about 80,000 customers w/o power due to today’s wind storm, with winds exceeding 60 mph in some areas. Wind speeds are still 40+ mph in some areas, which is delaying our restoration because crews cannot safely work in buckets until winds subside. 1/4
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Crews made great progress restoring power to about 140,000 customers impacted by the winter storm. 1,000+ Illuminating Co. line workers & external resources will continue working overnight to restore power to the remaining 20,000 customers. Full update ➡️
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As local power lines are repaired and put back in service, damage to individual customer service wires may become apparent. If your neighbor's power is on and yours is not, the problem may be isolated to your individual service. If this happens, please let us know ⤵️
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Crews continue working to restore power across northeast Ohio. Due to extensive damage, restoration work is expected to continue the next few days. Approximately 307,000 customers remain without service, primarily in the hardest-hit areas of Cuyahoga, Lake and Ashtabula counties.
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We can't thank you enough for your patience and understanding this week and for supporting our crews as they worked around-the-clock to get everyone back up and running. Stay safe! 2/2
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From lemonade stands for our crews to offering them leftovers from a 15th birthday party, we're so incredibly grateful and amazed at the outpouring of support from our communities this week.
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🌨️ Keep this info handy! If you experience an outage due to the weather, don't rely on your neighbors to report it. Customer outage reports help our crews identify damage locations + restore power faster.
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Glad to have you!!! 💡💡💡
thank you to the entire crew of
@firstenergycorp
| best customer service ever! all powered up
@momocho1
#ohiocity
#cleveland
no more
@clepublicpower
power outages due to a loud fart!
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With sunshine and above freezing temps in the forecast, we anticipate crews will make great progress today. Nearly 775 additional workers are engaged in restoration, including crews from sister utilities
@jcp_l
,
@potomacedison
,
@toledoedison
,
@penelec
,
@pennpower
+
@ohioedison
.
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Thanks to
@brianhartline
for signing autographs to benefit our Harvest for Hunger campaign today!
@Browns
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🚁 Heads up! We'll be using a helicopter today to inspect transmission lines and equipment for post-storm damage. The helicopter will focus on the Route 306 corridor from Eastlake south through Geauga County, as well as the I-77 corridor from Walton Hills north to Steel Yard.
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🦅👍 As part of our ongoing efforts to protect birds that nest or perch near electrical equipment, we've completed proactive work along power lines at Redwood Elementary School in
@AvonLakeCity
. Learn how this work will protect young eagles in the area:
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📸 More than 800 additional resources from our sister companies and contractors are engaged in restoration efforts. We'll continue to work 24/7 to get all customers back up and running. Here's a look at restoration work in Mentor, where a confirmed EF1 tornado touched down ⤵️
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Several of our employees visited the
@ClevelandRMH
yesterday to move furniture, clean the common areas and toys, and provide lunch for the house guests. Thanks for having us!
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At this stage crews are addressing many localized issues & restoring power to individual customers. This requires workers to travel to hundreds of individual locations. This is the most time-consuming, labor intensive & complex part of restoration. Here are our crews in Mentor ⤵️
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⚡⚾ Today, we teamed up with the
@CLEInspires
to host a live electrical safety demo for more than 200
@AlmiraGators
students and their teachers. We hope this event will help give these local kids the power to stay safe around electricity. Stay tuned for more!
#StopLookLive
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Crews made significant process yesterday and overnight, restoring power to 87% of the 310,000 customers impacted by Tuesday's historic storm. We will continue 24/7 efforts to get the remaining 41,900 customers back up and running. Full update ▶️
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Crews are restoring customers where possible. As we've mentioned, buckets cannot go in the air when winds are 40+ mph. Damage assessment to develop restoration times will be ongoing.
How to report a power outage:
📞 888-544-4877
💻
💬 Text OUT to 544487
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🚧 As crews continue working, stay alert for downed or low-hanging power lines after yesterday's weather. Always assume ANY line is energized and dangerous. Stay at least 30 ft. away from the line and anything it may be touching. Report it ASAP to 911. Stay safe!
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We always believed. Congratulations to the
@Cavs
and all of NE Ohio! MT
@cavs
: We did it, Cleveland.
#NBAChampions
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Electrical
#engineer
at FirstEnergy designed & built circuit boards for third graders to simulate electrical usage in their homes and find ways to conserve energy.
#EWeek2018
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🌳👷 WATCH: As part of our larger tree planting initiative led by our Green Team, several employees recently teamed up to plant 100 shag bark trees at
@clevemetroparks
’ North Chagrin Reservation ⤵️
#EarthDay
#ArborDay
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Restoration efforts have been in full force and our crews have restored power to nearly 130,000 customers impacted by Tuesday’s severe weather. Approximately 192,300 customers remain without service, primarily in the hardest-hit areas of Cuyahoga, Lake and Ashtabula counties.
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Here's a look at what our crews have been up against in their efforts to restore power to customers affected by last night's storm.
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Special thanks to UWUA Local 270 members for restoring power in hazardous, hot, humid conditions. All done safely!
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We're monitoring thunderstorms and high winds expected this evening + crews are prepared to respond should outages occur. Keep this info handy! If you experience an outage due to the weather, don't rely on your neighbors to report it. Always let us know if you're without power ⤵️
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In celebration of Lineman Appreciation Day, tune in to
@wkyc
tonight for a story recognizing our line workers. Our own Chris Eck took a cameraman out to a job site to experience a day in the life of a lineman.
#thankalineman
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❤❤ Thanks for your patience + support! RT
@Cleveland_FFs
THANK YOU👏 to all power company workers 4 working against bitter cold &powerful winds 2restore electricity for our community.
Cleveland public power
First Energy
@Clepublicpower
@illuminatingco
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Last night’s storms caused widespread damage. Restoring power is an all-hands-on-deck effort and our crews will be working around the clock until all customers are back up and running. Here's a look at what they're up against in the field ⤵️
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A strong storm system passed through our service area overnight causing widespread damage. Crews will be working around the clock to restore service to customers as quickly and safely as possible. If you are without power, please report your outage using one of these options ⤵️
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Crews are working to restore power to 110,000 customers w/o power after severe storms overnight, down from ~158,000 total customers impacted, primarily in Cuyahoga, Lake & Geauga counties. Contractor crews are assisting & we expect to secure additional resources t/o the day. 1/3
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At this stage, our priority is clearing hazards – such as downed power lines, trees and equipment blocking roads – and assessing the damage so our crews can access the site of an outage and begin to safely make the repairs. More on how we restore power ▶️
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We now have four confirmed tornados with winds up to 110 mph that tore through greater CLE. We also had a “macroburst” – a wide area of damaging straight-line winds of 70-90 mph, covering roughly 225 square miles -
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👍
@firstenergycorp
employees recently gathered to help clean up
@clevemetroparks
' Edgewater Park. The event was part of the company’s ongoing commitment to making the environment better and our communities stronger!
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This is a contingent of approx 7,550 total workers. Approx 6,000 are working in Illuminating Co. territory & approx 1,550 in Ohio Edison. As work is complete in one area, crews will move to assist Illuminating Co. None of our crews were sent south to assist with Debby. 2/2
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If you experience an outage due to today's heavy rain and high winds, don't rely on your neighbors to report it. Customer outage reports help our crews identify damage locations + restore power faster. The more info we have, the better! How to report ⤵️
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After a major storm, our main priority is clearing hazards – such as downed power lines, downed trees and equipment blocking the roads – and assessing the damage so that our line crews can access the site of an outage and begin to safely make the repairs. 2/4
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🚧 For your safety and the safety of our crews, please do not approach our workers and stay clear of work zones. Do not drive around road closures and proceed slowly around crews working along the road. Treat all intersections without working streetlights as four-way stops.
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With assistance from more than 2,000 line workers and support personnel, we have restored power to 93% of customers who were impacted by recent weather. We expect to have the majority of impacted customers back up and running by Wednesday.
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REMINDER: A winter storm system is expected to bring high winds, snow and icy conditions beginning tonight and lasting through Saturday morning.
⚠️⚡ Stay at least 30 feet away from downed or low-hanging power lines!
📞 Report downed lines ASAP ➡ 9-1-1
To report an outage ⤵️
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Crews worked through the night to restore power to about 105,000 customers impacted by the winter storm. They continue working 24/7 to restore service to the remaining 44,500 customers without power, primarily in the hardest-hit areas of Cuyahoga and Geauga counties. 1/2
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When an outage is widespread, our crews follow an established protocol to help ensure public safety while returning customers to service as quickly as possible.
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STEER CLEAR of downed power lines! Always assume they are live and dangerous. Report downed power lines ASAP to 888-544-4877.
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👷♂️⚠️ It’s never too early to learn about electrical safety. That’s why we recently teamed up with
@CLEInspires
to host a live electrical safety demonstration for more than 200 students at
@AlmiraGators
PreK-8 Academy. Learn more:
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Several of our employees visited the
@ClevelandRMH
earlier this week to serve up smiles and lunch from
@BBQMabels
to all families staying at the house.
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Glad we helped your students learn more about energy and efficiency! RT
@jrogaliner
Thank you
@illuminatingco
the Energize Guys were GREAT!
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Crews have restored power to 55,000+ customers impacted by yesterday's storm. Our goal is to get all customers back up and running as quickly and safely as possible. Due to the widespread damage, we expect to restore power by Tues afternoon. Full update ▶️
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Thank you,
@HomaBashWEWS
! 💕
i know people are frustrated to not have their power back on yet but God bless these crews working out here in below-freezing temps & snow to get everything fixed.
11,000 customers in Northeat Ohio still without service.
@WEWS
@illuminatingco
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👏 As part our
#MLKDay
volunteering activities, 20 employees teamed up to support
@BVUVolunteers
'
#HomelessStandDown
event by sorting and packing “Cleveland Cares Packages,” which are donated to Clevelanders experiencing homelessness and poverty. Thank you!
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‼️ ‼️ ‼️ For your safety and the safety of our crews working to restore service, please do not drive around road closures and proceed slowly around crews working along the road. Treat all intersections without working streetlights as four-way stops.
0
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Crews have worked through frigid & gusty conditions to restore power to more than 30,000 customers impacted by the weather. They continue working around the clock to restore service to 13,500 customers who remain out. 1/4
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To date, power has been restored to nearly 90% of customers, with less than 35,000 remaining without service. Find updated Estimated Times of Restoration (ETRs) by community in impacted counties here:
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WATCH: Director of Ops Nick Austin shares what our crews are up against in their efforts to restore power after last night's storm. For 24/7 outage updates:
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We assisted
@ohiodnr
's efforts to protect nesting falcons by providing a bucket truck that was tall enough to install a nesting tray in a safe location under the Fulton Road Bridge that crosses over the
@clemetzoo
.
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It has truly helped encourage our crews as they continue to work as quickly and safely as possible to restore power to all our customers. We sincerely thank you! 💗
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We would also like to thank YOU, our customers, for your patience and support as we worked through it together, thank you! 👷👷♂️💛
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Good morning! Our crews made great progress overnight. Currently, 2,900 customers remain without service, down from about 42,000 total customers impacted by yesterday's high winds. Additionally, all road closures were cleared overnight. 1/3
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Thank you to the all of FirstEnergy employees, contractors and neighboring utilities who have worked tirelessly. And to our customers – thank you for treating our crews with kindness by offering snacks, drinks and words of encouragement to help them through those 16-hour shifts!
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About 21,000 customers are without power due to the strong thunderstorms moving through our service area, primarily in Westlake, Solon and Garfield Hts areas. The storms are producing heavy rain, lightning and high winds, causing tree damage, downed wires and broken poles. 1/2
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💧🧊 We have added locations where customers without power can pick up free water and ice. You do not need to show your bill or any other documentation to obtain water and ice. Find locations here: . Stay safe!
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The damage across greater Cleveland is widespread, consisting of hundreds of broken poles & crossarms, downed lines, and fallen trees + debris blocking road access. Our primary focus is to remove hazards and assess damage in order to begin safely making repairs. 2/3
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Our very own Jay Foringer presents a surprise donation to
@DarcyEDownie
, northeast Ohio chapter director of
@PB_Ohio
, as a part of the
#12GiftsofFE
campaign.
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2
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WATCH: Over the past five years, we’ve invested more than $15 million in upgrades to our underground electric system to enhance service reliability for nearly 534,000 of our customers in Cuyahoga County. ⬇️
#BrighterFE
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1
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While final equipment numbers are being tallied, as of Sunday, Aug. 11, outage response crews have repaired or replaced:
1,795 pole crossarms
400 poles
195 transformers
189,253 feet of wire and cable – that's enough wire and cable to cover 526 football fields laid end to end
1
0
5
It's National Lineman Appreciation Day! Join us in recognizing the talented and hardworking individuals who put their lives on the line to provide the safe and reliable electric service we depend on each day.
#thankalineman
0
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If you received a call or text that power has been restored but you remain without service, a secondary issue may need to be addressed. We know this can be frustrating, but confirming your power is still out allows crews to continue addressing the cause of your outage. ⤵️
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0
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We're monitoring thunderstorms and high winds expected this evening + crews are prepared to respond should outages occur. Keep this info handy! If you experience an outage due to the weather, don't rely on your neighbors to report it. Always let us know if you're without power ⤵️
0
0
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The majority of customers should be restored by tomorrow evening. Ongoing updates are available on our map: . You can also text STAT to 544487 to receive an update for your specific outage. Thank you for your ongoing patience and support for our crews! 2/2
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1
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Illuminating Co. conducted electrical inspections at Progressive Field &
@TheQArena
today to prep for
#WorldSeries
Game 1 +
#CavsOpener
tmrw
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Crews have restored power to 37,000+ customers impacted by today’s severe weather. With the help of contractors, our crews continue working through gusty conditions to restore about 30,000 customers, primarily in Cuyahoga & Ashtabula counties. Full update:
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1
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🚁✂️ Learn how + why aerial saws are used to maintain proper clearance along transmission lines ⤵️
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Business has been everything but usual for our line workers since the COVID-19 pandemic began. For your safety and theirs, please keep a safe distance from work zones.
#PoweringThruTogether
0
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Crews worked through challenging conditions overnight to restore power to more than 40,000 customers impacted by yesterday's high winds. They will continue working 24/7 to restore service to about 44,000 customers who remain without power. Full update ▶️
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This FE employee is a seasoned runner who says the
@AkronChildrens
@AkronMarathon
"takes the cake" for atmosphere, crowd support.
#runAkron
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If you received a call or text that power has been restored but you remain without service, a secondary issue may need to be addressed. We know this can be frustrating, but confirming your power is still out allows crews to continue addressing the cause of your outage. ⤵️
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Thank you for your ongoing patience and support for our crews as they continue to work as quickly and safely as possible to restore power to all customers affected by yesterday's storm!
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