Dear Esteemed Customer,
Our Customer Care Contact Center Numbers have been updated in line with the new National Numbering Plan (NNP) of the Nigerian Communications Commissions.
Please see details 👇
#IECares
Dear Esteemed Customer,
This is to notify all new Conlog (042...meters) prepaid customers that you can now retrieve your Key Change Token (KCT) when you visit
Thank you for allowing us to serve you
#IECares
Dear Valued Customers,
Upon your first vend from November 17th, 2023, you will receive two sets of tokens (KCTS) in addition to your energy token.
Kindly upgrade your meter by inputting the sets of tokens into your meters before loading your energy token as follows;
Hello Esteemed customer,
Welcome to our customer care twitter handle. If you have any complaints, requests or enquiries, kindly DM us
@ieserve
for a prompt response.
Thank you for allowing us to serve you!
#CustomerFirstTechnologyNow
#IECares
Good Afternoon Wale Adetona,
We apologize for the inconvenience experienced by residents at the location.
Kindly be assured that this is already being addressed by the technical team.
We regret any inconvenience.
Regards.
#CustomerFirstTechnologyNow
Dear Customer,
Experiencing difficulty with loading your token? kindly follow the steps below to load.
If your token is not in 3 sets as stated, please visit the link below to generate your Key Change Token.
We apologize for the inconvenience.
#IECares
@adedunmade
@IkejaElectric
Hello Adedunmade,
Our sincere apologies for the expereince. Kindly check your DM for feedback on your meter complaint.
We await your response.
So guys, I've been able to recharge my token with the help of
@ieServe
. Everything was done yesterday and i did not even leave my location.
@ieServe
is such an amazing handle🤗
So
@IkejaElectric
installed a new prepaid meter for us on 3rd May. Today is 18th May (Day 15) and we have since been unable to recharge the meter account. My husband and I have made several trips to their office and sent several emails but it's been a different story everyday.
What is happening on
@ieServe
handle.
Several responses to people's queries.
Is something wrong or right?
Is there a threat to their existence or is someone really taking responsibility and saying things must work?
I applaud great moves, but also careful of Greek gifts.
Hello Wale Adetona
Thank you for reaching out to us.
We apologize for the outage currently being experienced.
Please be informed that the technical team are currently working on restoring supply back to your vicinity
Thank you for your patience
#CustomerFirstTechnologyNow
Hello Bolanle Idowu,
Thank you for reaching out to us.
Sequel to our telephone conversation,
Kindly visit to complete your registration to enable you to be batched and metered under the NMMP initiative.
#CustomerFirstTechnologyNow
I had a complete shut down of
#light
at home last night,woke up this morning to disturb
@IkejaElectric
sent a mail, got a
#Response
in less than 2hrs,called the C-care, guess what! in less than 4hrs they showed up neat,nice,professional! my light is back! I am impressed! Weldone!
@ieServe
wow..never knew such a thing as customer service existed in Nigeria... Excellent service, my issue was resolved without lifting a sweat. Thanks
@MummyPeee
Hello Mrsukwu,
Thank you for contacting Ikeja Electric.
Kindly provide us with your meter number and a valid telephone number for prompt assistance.
@FATHER_ABRAHAM1
Dear Esteemed Customer,
We are deeply sorry for any hassle experienced in this regard.
Kindly refer to our response via DM.
Thank you for allowing us serve you!
#IECares
OUTAGE ALERT FOR RESIDENTS OF ALAPERE, ARABA & AGBOYI
Dear Customers,
This is to inform you that the outage you are currently experiencing is due to a fault on the Ajegunle 33kV Feeder which supplies electricity to your respective locations.
Hello
@AbiKolakuddus
,
Our sincere apologies for the inconveniences
Please send us a DM
@ieServe
with your electricity account/meter number and your mobile number to enable us to follow up on your complaint as appropriate
#CustomerFirstTechnologyNow
So
@IkejaElectric
installed a new prepaid meter for us on 3rd May. Today is 18th May (Day 15) and we have since been unable to recharge the meter account. My husband and I have made several trips to their office and sent several emails but it's been a different story everyday.
Thank you David, for the positive feedback.
We will continue to work very hard to ensure our customers enjoy quality service delivery.
#IECares
#CustomerFirst
Hello Oluwaseun,
Thank you for reaching out to us.
Feedback from the technical team affirmed that the complaint has been resolved.
We are committed to serving you better.
#CustomerFirstTechnologyNow
!!!
Felix Ofulue is the Head, Corporate Communications at
@IkejaElectric
and he’ll be our guest for this week’s
#NairmetricsTweetsChat
Our chat will touch on the recent electricity hike, pre-paid meters vs estimated meters, and more!
Join the conversation
🗓: 17/09/2020
🕰: 8pm
@Moore254578
Hello Moore,
Our sincere apologies for any inconveniences caused.
Kindly refer to our response via DM.
Thank you for allowing us serve you!
#IECares
@theadusamuel
Hello Esteemed Customer,
Please find below your set of Activation token generated for your meter
Token 1- 12226958376425618711
Token 2- 03769737725736739884
Kindly input the Activation token (20 digits set each) respectively then the credit token purchased
#IECares
@MrH4luv
Hello Esteemed Customer,
Thank you for reaching out to us.
Please be informed that billing on your account is based on Service Reflective Tariff (SRT) and the approved NERC capping for your location.
@chynye
@IkejaElectric
Hello Esteemed Customer,
We appreciate the feedback and we are committed to serving you better.
Thank you for allowing us serve you!
#IECares
@IkpekpeleJoy
Dear Esteemed Customer,
Please note that the outstanding balance on your prepaid meter is
#181
,198.60and your payback plan is 60% deduction on every vend until your arrears are cleared. 1/2
@olatynnu1
Hello ola,
Our sincere apologies for any inconveniences caused.
Kindly DM
@ieServe
with your electricity account number/prepaid meter number for further assistance.
Thank you for allowing us serve you!
#IECares
@Sanchizzy1
Hello Esteemed Customer,
Our sincere apologies for any inconveniences caused.
Please be informed that your complaint is being attended to.
SR- 2324292
Thank you for allowing us serve you!
#IECares
@Wumiolaa
Hello WUMI,
Our sincere apologies for any inconveniences caused.
Kindly input
#030
#,
#006
# on your meter when there is power supply and DM
@ieServe
with the results the codes give you for further assistance
#IECares
@oluwaseewhy1
Hello Esteemed Customer,
Our sincere apologies for any inconveniences caused.
Kindly DM
@ieServe
with your prepaid meter number and valid phone number for further assistance.
Thank you for allowing us serve you!
#IECares
@IkpekpeleJoy
Hello Joy,
Kindly be informed that your meter has been set up.
You will be required to vend above N2,290 (the cost of the pre installed units) plus N4,321.83(the cost of energy consumption prior to the meter installation on 17.05.2021) to enable you recharge successfully.
Hello
@_gloriaah
@IkejaElectric
Following our DM conversation, please be informed that power supply has been restored to your location. ⚡️ 😀
#IECARES
~James
We have a dedicated team that will manage this handle at specific times during the day. This handle will operate between 8am to 8pm daily
#CustomerFirstTechnologyNow
#Reactivated
Kindly bear with us as the Technical team is working to restore power in the shortest possible time.
We regret all inconveniences.
#IEServe
#CustomerFirst
#TechnologyNow
@AbiodunAkanni9
@samckanify
@IkejaElectric
@fccpcnigeria
@TundeIrukera
Your feedback has been duly noted and be assured that efforts are ongoing to ensure faults are speedily attended to.
However, we endeavor you report any known act of extortion so that we can weed out all the bad eggs in the system. We need your help and cooperation to do this.
@BenjaminAjuzie
Hello Benjamin,
Kindly follow the steps below to load token on your prepaid meter.
Step 1: Please ensure that you have strong alkaline batteries behind the box.
Step 2: Please confirm there is power supply in the area....1/2
We appreciate your positive feedback and your patience all through the period of the outage and assure you of a continuous quality service delivery.
Please stay safe!
#IECares
@KingRetweetsL
@IkejaElectric
However, please be assured that your billing complaint is receiving utmost attention with the appropriate unit and a follow-up has been initiated, to expedite resolution.
We sincerely apologize for the inconvenience this has caused you.
#CustomerFirstTechnologyNow
@mutiuajibode
@IkejaElectric
Hello Mutiu Ajibode,
Apologies for your experience of being unable to load credit tokens.
Please find below your new set of KCT. Kindly input the key change token (20 digits set each) respectively before inputting your 20 digits credit token.
1/2
Thank you for the positive feedback and be assured that Ikeja electric will continue to do everything within it's capacity to continuously deliver quality service to our esteemed customer.
Stay safe and enjoy the weekend.
#IECares
@Yehmmy1
@IkejaElectric
@csmnig
@nepawahalang
@NERCNG
Hello Yehmmy,
Thank you for contacting Ikeja Electric.
Our sincere apologies for the inconveniences.
Please DM the electricity account number linked to your meter and a valid telephone number for prompt assistance.
#IECares
@salawuoluwatoyi
Hello Esteemed Customer ,
Our sincere apologies for any inconveniences caused.
Kindly check your DM for details.
Thank you for allowing us serve you!
#IECares