Official account of Ikeja Electric Plc, Nigeria's largest Electricity Distribution Company. For complaints, please DM
@ieserve
or Call 02-017000250, 02012272940
PUBLIC NOTICE!
Dear Esteemed Customer,
Due to the ongoing nationwide picketing of Transmission Stations by the National Union of Electricity Employees (NUEE), we are currently experiencing disruption of power supply as most stations within our network have been shut down.
Dear Customer,
The outage you're experiencing is due to a System Collapse of the grid which occurred this afternoon at 12:36hrs. All parts of IE's network are affected. Efforts are ongoing to restore the grid. Kindly bear with us.
Dear Esteemed Customer,
This is to inform you that the outage you are currently experiencing is due to the system collapse of the national grid, which occurred earlier today at 10:50hrs. This has affected the Transmission Stations within our network and resulted in the loss...
Dear Esteemed Customer,
Effective November 1, 2023, only customers who have linked their NIN will receive two sets of 20-digit tokens required to load energy tokens.
Kindly link your NIN to your meter today by visiting .
#IECares
#OutageAlert
This is to inform our customers around Ọgbà Alimosho, Iju, Obawole, Akute Village, Abeokuta express and Meiran that the current outage experience is due to fault on New Iju 33kv Feeder. Our technical team is working to restore power. Kindly bear with us.
#IECares
Dear Customer,
The current interruption in power supply is due to a system collapse of the transmission stations. The Transmission Company of Nigeria (TCN) is currently working to restore supply and we expect Ikeja Electric Network to be restored soon. Kindly bear with us.
PUBLIC NOTICE!
Please be informed that there would be limited access to our call center helplines on Saturday, 25th February 2023.
Alternatively, you may reach us via the following channels:
Email: customercare
@ikejaelectric
.com
Twitter:
@ieserve
FB and IG:
@ikejaelectric
Dear Esteemed Customer,
The outage you are currently experiencing is due to the tripping from Ikeja West Grid.
Akangba, Alausa, Ogba, Isolo and Ayobo TS are still out.
Kindly bear with us as gradual restoration is ongoing.
Thank you for your understanding.
#IEServe
Dear Customer,
The outage you experienced all day was due to a total system collapse of the National Grid. We are pleased to inform you that power is now gradually being restored across our network. Thank you for your patience.
@Adeyemi07709839
Please be informed that our technical team is currently working on reinforcing the infrastructure in the location, this is to ensure an adequate power supply.
Thank you for your patience.
Thank you all for the feedbacks and be rest assured that we will continue to improve our services & deliver a better customer experience.
In addition, we implore everyone to assist in our fight against energy theft - which is a big threat to the power supply within our network.
@alfred_savage
Hello Seyi,
We understand how you feel. 🥺
Please be assured that we are in talks with the responsible stakeholders in the electricity value chain to improve the power supply situation.
Our deepest apologies! 🙏
#IEServe
Dear Valued Customer,
Take a step into the future – upgrade your STS Prepaid Meter today!
It's crucial for all Ikeja Electric Customers to link their NIN to their prepaid meters.
Visit to validate your meter number and NIN.
#IECares
Dear valued customer,
Have you successfully linked your NIN to your STS prepaid meter? It’s time to vend and upgrade your prepaid meter for the TID Rollover.
Please refer to the details below for further information:
Dear Esteemed Customers,
Please be informed of the downward tariff review of our Band A feeders from N225/kwh to N206.80/kwh effective 6th May 2024 with guaranteed availability of 20-24hrs supply daily.
The tariff for Bands B, C, D, and E remains unchanged.
Premised on our demonstrated ability to provide a minimum of 20 hours daily availability through an evaluation period monitored by the Regulator, we are pleased to announce approval to add 34 additional Band A feeders to our network.
Dear Esteemed Customers,
Upon your first vend from November 17th, 2023, you will receive two sets of tokens (KCTs) in addition to your energy token.
Kindly upgrade your meter by inputting the sets of tokens into your meters before loading your energy token as follows;
WHY YOU MUST AGREE WITH YOUR LANDLORD BEFORE GETTING A PREPAID METER.
As a tenant, you can decide to get yourself a prepaid meter but it can not be taken with you when you move out.
Once the meter is installed on the premises, it becomes part of the property…
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We are looking for all our customers on Twitter, please RT so all our esteemed customers can follow us and not miss out on important updates. 😉
#IEServe
Dear Esteemed Customer,
We apologize for the current poor power supply you have been experiencing in certain parts of our network lately. This is due to the inadequate allocation received, hence the load shedding.
We regret the inconvenience this has caused and wish to...
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We strongly advise that no payment for prepaid meter should be made to any IE staff, as we do not condone such act.
Kindly report any fraudulent activity via DM or send a mail: expressyourself
@ikejaelectric
.com or call 08008476337.
#IECares
#SpeakUp
#CustomerFirst
"At Ikeja Electric, we have a strict policy of zero tolerance for any type of fraudulent, corrupt, or unethical behavior, including bribery, misappropriation, and illegal activities"
- CEO Ikeja Electric, Folake Soetan.
UPDATE ON SYSTEM COLLAPSE.
Dear Customer,
We are please to inform you that supply has been restored to Ikorodu TS and other stations are gradually been restored. Thanks for your patience.
Dear Esteemed Customer,
We apologize for the inconvenience experienced when loading your energy token during this TID rollover upgrade.
The issue has now been resolved and we thank you for your patience and understanding 👇.
This is to inform the residents of Ketu Alapeere that the fallen pole complaint on Adebayo Street off Julius Elebiju has been fixed & power supply restored to the location.
We are able to clear faults faster when customers pay their bills. Help us to serve you better.
#IEServe
If you see something, please say something, and be rest assured you will be rewarded & your identity kept anonymous.
Kindly report violators around you to 0800TIPOFFS (0800 847 6337) or send a mail to expressyourself
@ikejaelectric
.com
#IECares
#BringingEnergyToLifeResponsibly
Encountering difficulties in obtaining your Meter Key Change Tokens (KCT 1 and KCT 2) following the recharge of your prepaid meter?
Please review the following options for assistance:
Visit the link:
Alternatively, use the USSD option by dialing *7024#.
Happy Birthday to our amiable CEO, Folake Soetan!
We celebrate you. Thank you for being an inspiring leader. May your light shine brighter and your wishes come true.
#IECares
#BestWishes
#BringingEnergyToLife
Dear Esteemed Customers,
To report emergency safety situations, such as fallen/sagged cables, bent/fallen poles, wire sparks or any other related incidents, please call the following numbers - 0909227799, 09092227299
#IECares
#SafetyFirst
#BringingEnergyToLifeResponsibly
@onyokpo
Hello Esteemed Customer,
We apologize for the persistent poor power supply you have been experiencing in certain parts of our network. This is due to load shedding by Transmission as a result of drop in power generation.
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BREAKING NEWS: Ikeja Electric Plc, has signed a Tripartite Interconnected Mini-Grid Agreement with Enaro Energy Limited & Ayobo community, to provide reliable and uninterrupted electricity supply to Ishokan Phase1 Estate, Mercy Land Estate, & Mercy Land Phase1 residents in Ayobo.
Public Notice:
Dear Esteemed Customers,
Please be informed that the current service disruption is due to ongoing strike action by organized labour and as such there will be limited access to our call centre helplines. 👇
@RalphAdebisi
Dear Esteemed Customer,
Our sincere apologies for the inconveniences
We are aware of the wire cut at the location and our engineers are currently working to fix this as soon as possible.
Please bear with us.
#IECares
Dear Esteemed Customer,
Our Customer Care Contact Center Numbers have been updated in line with the new National Numbering Plan (NNP) of the Nigerian Communications Commissions.
Please see details 👇
#IECares
"The satisfaction of customers remain a priority, and this restates our unwavering commitment to excellent service delivery through investment in our people and technology". - Folake Soetan, CEO Ikeja Electric.
Happy Customer Service Week!
#CelebrateService
#IEServe
Dear Valued Customers,
Upon your first vend from November 17th, 2023, you will receive two sets of tokens (KCTS) in addition to your energy token.
Upgrade your meter by inputting the sets of tokens into your meters as follows;
Dear Customer,
This is to inform you that the outage you are currently experiencing is due to the system collapse on the National grid which occured today at 17:10hrs and this has affected the Transmission Stations within our network…1/2
Warm Season's Greetings from Ikeja Electric!
At Ikeja Electric, we extend heartfelt wishes for a season brimming with joy, radiant light, and moments of warmth. Here's to a vibrant and electrifying New Year ahead!
#SeasonGreetings
#ComplimentsOfTheSeason
#IECares
TID Rollover Update:
Ikeja Electric extends STS Meter-NIN link till 15th November 2023.
Our customers first and always.
Kindly upgrade your STS prepaid meter now via
#UpgradeNow
#IECares
-Do not give money to any Ikeja Electric staff or meter installers for the purchase or installation of meter.
-Payment for meter under Meter Asset Provider (MAP) scheme is strictly online.
-Survey for meter is free.
-Meter Installation is free.
IE says
#NoToExtortion
About to rent an apartment? Check the apartment's electricity account status on our e-billing platform. This enables you ensure that there is no outstanding on the account & where there is, ensure there is a repayment plan by the landlord/caretaker. Visit
Dear Valued Customer,
Ensure to verify your Key Change Tokens (KCT 1 and KCT 2), essential for loading credit tokens on your prepaid meter.
Kindly visit and enter the KCT 1 and KCT 2 on your meter before loading your credit token
#IECares
Reporting that neighbor who consumes free electricity at your own expense, doesn't make you a snitch!
Blow the whistle today!
100% anonymous and confidential, nobody will know. 😉
Friday Quiz:
- A battery of 12V is connected in series with resistors of 0.2 ohm , 0.3 ohm, 0.4 ohms, 0.5 ohm, and 12 ohm.
How much current would flow through the 0.3 ohm resistor?
A. 0.895A
B. 1.11A
C. 0.5A
D. 0.8 A
E. None of these
Show workings 🧐
#FridayQuizWithIE
COVID19: Ikeja Electric Collaborates with Lagos State on the distribution of Covid-19 relief items to communities.
L-R Mrs Folake Soetan, Acting CEO, Ikeja Electric, Mr Kola Adesina, Board Chairman, Ikeja Electric and Mr Gbolahan Lawal, Commisioner for Agriculture, Lagos State.
#IEPoll
Please let us know how many hours of power supply you enjoy in your area under our Network.
You can mention your area in the comment section. This is to help us serve you better.
#IECares
#CustomerFirst
#IEServe
NEWS UPDATE:
Ikeja Electric signs Bilateral Power Agreement with Maryland Crescent/Aderibigbe Shitta Street Residents Association.
...Residents to enjoy up to 24 hours of supply daily.
Get metered with MAP!
In line with NERC's directive, Ikeja Electric is positioned to eliminate estimated billing and close its metering gap over the next 3 years through the MAP scheme. Metering is compulsory and customers are to select a metering plan from the available options.
Dear Esteemed Customer,
Please note that all Unistar meters will be phased out by 14th November 2024 as TID rollover beckons.
Kindly visit today to apply for new prepaid meter 🙏
Energy Theft Alert!
The person who perpetrated this illegal act is a resident of Daleko Fatokun Street in Abule Taylor. He engaged in this theft after requesting that his account be suspended in 2019.
Since then, he has been illegally tapping energy from another source.
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The National Mass Metering Program under Ikeja Electric is ongoing and will ensure a seamless metering process for unmetered customers across our network.
#IEServe
#GetMetered
#CustomerFirst
@olusojiakin112
@bod_republic
Dear Akinbowale,
We sincerely apologize for all inconvenience.
The poor power supply you are experiencing is as a result of drop in power generation.
Our technical team is working with all stakeholders to improve the situation.
#IECares
Dear Customer,
The outage you are currently experiencing is due to system collapse. However, we are delighted to inform you that supply have been restored to Maryland and Ilupeju Transmission Stations at 14:55hrs
Gradual restoration to other areas is ongoing.
Thank you
#IEServe