Ikeja Electric
@IkejaElectric
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Official account of Ikeja Electric Plc, Nigeria's largest Electricity Distribution Company. For complaints, please DM @ieserve or Call 02-017000250, 02012272940
Lagos, Nigeria
Joined November 2015
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Dear Valued Customer,
How satisfied are you with our services in 2024?
We invite you to share your experience with us by completing this survey:
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In one word, how is the power supply in your area? 🧐
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BREAKING: COVID-19: Ikeja Electric Suspends Disconnection for Non-paying Customers During Lockdown Period
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Always check the outstanding electricity bill before moving into a new apartment, to avoid inheriting unpaid bills by previous occupants.
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As a tenant, before you decide to get a prepaid meter for your apartment, please agree with your landlord.
E get reason!
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Dear Valued Customer,
We sincerely apologize for all the inconvenience🙏
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PUBLIC NOTICE!
Dear Esteemed Customer,
Due to the ongoing nationwide picketing of Transmission Stations by the National Union of Electricity Employees (NUEE), we are currently experiencing disruption of power supply as most stations within our network have been shut down.
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Congratulations
@Tunde_OD
Indeed it is possible to do great things from a small place❤️.
You're an inspiration to us all!
#ChessInSlumsAfrica
#IECares
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Electricity is NOT free!
Not even during the lockdown.
Please PAY your bills to enjoy power supply.
#IECares
#CustomerFirst
#StaySafe
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Dear Customer,
The outage you're experiencing is due to a System Collapse of the grid which occurred this afternoon at 12:36hrs. All parts of IE's network are affected. Efforts are ongoing to restore the grid. Kindly bear with us.
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Dear Esteemed Customer,
This is to inform you that the outage you are currently experiencing is due to the system collapse of the national grid, which occurred earlier today at 10:50hrs. This has affected the Transmission Stations within our network and resulted in the loss...
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Dear Esteemed Customer,
Effective November 1, 2023, only customers who have linked their NIN will receive two sets of 20-digit tokens required to load energy tokens.
Kindly link your NIN to your meter today by visiting .
#IECares
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NEWS: Ikeja Electric Appoints Folake Soetan as Acting CEO
Click here to read more>>>
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#OutageAlert
This is to inform our customers around Ọgbà Alimosho, Iju, Obawole, Akute Village, Abeokuta express and Meiran that the current outage experience is due to fault on New Iju 33kv Feeder. Our technical team is working to restore power. Kindly bear with us.
#IECares
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Dear Customer,
The current interruption in power supply is due to a system collapse of the transmission stations. The Transmission Company of Nigeria (TCN) is currently working to restore supply and we expect Ikeja Electric Network to be restored soon. Kindly bear with us.
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PUBLIC NOTICE!
Please be informed that there would be limited access to our call center helplines on Saturday, 25th February 2023.
Alternatively, you may reach us via the following channels:
Email: customercare
@ikejaelectric
.com
Twitter:
@ieserve
FB and IG:
@ikejaelectric
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Dear Esteemed Customer,
The outage you are currently experiencing is due to the tripping from Ikeja West Grid.
Akangba, Alausa, Ogba, Isolo and Ayobo TS are still out.
Kindly bear with us as gradual restoration is ongoing.
Thank you for your understanding.
#IEServe
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Don’t forget to notify Ikeja Electric when your apartment is vacant for a prolonged period so your bill can be suspended.
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Dear Esteemed Customer,
Please see how to know your feeder bands in Five (5) easy steps 👇
#BringingEnergyToLifeResponsibly
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Dear Customer,
The outage you experienced all day was due to a total system collapse of the National Grid. We are pleased to inform you that power is now gradually being restored across our network. Thank you for your patience.
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@Adeyemi07709839
Please be informed that our technical team is currently working on reinforcing the infrastructure in the location, this is to ensure an adequate power supply.
Thank you for your patience.
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PUBLIC ANNOUNCEMENT
Clarification on Free Electricity Supply... 👇
#IECares
#CustomerFirst
#TechnologyNow
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@segalink
Dear Sega, we sincerely apologize for every inconvenienve, kindly avail us more information about your area to help us assist you.
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Thank you all for the feedbacks and be rest assured that we will continue to improve our services & deliver a better customer experience.
In addition, we implore everyone to assist in our fight against energy theft - which is a big threat to the power supply within our network.
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@alfred_savage
Hello Seyi,
We understand how you feel. 🥺
Please be assured that we are in talks with the responsible stakeholders in the electricity value chain to improve the power supply situation.
Our deepest apologies! 🙏
#IEServe
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Standing strong with the Super Eagles for showing remarkable resilience and energy.
It’s time to soar higher and electrify the continent of Africa.
#AFCONFinals
#BringingEnergyToLifeResponsibly
#IECares
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Dear Valued Customer,
Take a step into the future – upgrade your STS Prepaid Meter today!
It's crucial for all Ikeja Electric Customers to link their NIN to their prepaid meters.
Visit to validate your meter number and NIN.
#IECares
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Dear valued customer,
Have you successfully linked your NIN to your STS prepaid meter? It’s time to vend and upgrade your prepaid meter for the TID Rollover.
Please refer to the details below for further information:
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Dear Esteemed Customers,
Please be informed of the downward tariff review of our Band A feeders from N225/kwh to N206.80/kwh effective 6th May 2024 with guaranteed availability of 20-24hrs supply daily.
The tariff for Bands B, C, D, and E remains unchanged.
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Do not pay money to meter installers or any IE staff for the installation of your prepaid meter. Report to us if compelled to do so.
#SayNoToExtortion
#BringingEnergyToLifeResponsibly
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As a tenant, if you prefer to have your own prepaid meter, please ensure you agree with your landlord/property owner.
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Dear Esteemed Customers,
Upon your first vend from November 17th, 2023, you will receive two sets of tokens (KCTs) in addition to your energy token.
Kindly upgrade your meter by inputting the sets of tokens into your meters before loading your energy token as follows;
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Premised on our demonstrated ability to provide a minimum of 20 hours daily availability through an evaluation period monitored by the Regulator, we are pleased to announce approval to add 34 additional Band A feeders to our network.
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Ikeja Electric Launches National Mass Metering Programme.
A Federal Government initiative designed to close the country's metering gap.
#IEServe
#GetMetered
#BringingEnergyToLife
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WHY YOU MUST AGREE WITH YOUR LANDLORD BEFORE GETTING A PREPAID METER.
As a tenant, you can decide to get yourself a prepaid meter but it can not be taken with you when you move out.
Once the meter is installed on the premises, it becomes part of the property…
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Proudly, we are the Best Electricity Distribution Company and the Most Gender Diverse Utility Company in Nigeria!!!
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We are looking for all our customers on Twitter, please RT so all our esteemed customers can follow us and not miss out on important updates. 😉
#IEServe
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Dear Esteemed Customer,
We apologize for the current poor power supply you have been experiencing in certain parts of our network lately. This is due to the inadequate allocation received, hence the load shedding.
We regret the inconvenience this has caused and wish to...
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Dear Esteemed Customer,
Please find the updated 128 Band A feeders under our network.
#bringingenergytoliferesponsibly
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We strongly advise that no payment for prepaid meter should be made to any IE staff, as we do not condone such act.
Kindly report any fraudulent activity via DM or send a mail: expressyourself
@ikejaelectric
.com or call 08008476337.
#IECares
#SpeakUp
#CustomerFirst
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"At Ikeja Electric, we have a strict policy of zero tolerance for any type of fraudulent, corrupt, or unethical behavior, including bribery, misappropriation, and illegal activities"
- CEO Ikeja Electric, Folake Soetan.
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UPDATE ON SYSTEM COLLAPSE.
Dear Customer,
We are please to inform you that supply has been restored to Ikorodu TS and other stations are gradually been restored. Thanks for your patience.
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Dear Esteemed Customer,
We apologize for the inconvenience experienced when loading your energy token during this TID rollover upgrade.
The issue has now been resolved and we thank you for your patience and understanding 👇.
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This is to inform the residents of Ketu Alapeere that the fallen pole complaint on Adebayo Street off Julius Elebiju has been fixed & power supply restored to the location.
We are able to clear faults faster when customers pay their bills. Help us to serve you better.
#IEServe
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BREAKING:
Ikeja Electric signs bilateral Power Agreement with Ikeja GRA.
...Residents to enjoy up to 24 hours of supply daily.
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Don't miss out on quality family time this weekend, stay connected by buying energy tokens or paying your electricity bills via any of our payment channels.
Up IE! 🫂
#IECares
#IkejaElectric
#BringingEnergyToLifeResponsibly
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Encountering difficulties in obtaining your Meter Key Change Tokens (KCT 1 and KCT 2) following the recharge of your prepaid meter?
Please review the following options for assistance:
Visit the link:
Alternatively, use the USSD option by dialing *7024#.
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If you see something, please say something, and be rest assured you will be rewarded & your identity kept anonymous.
Kindly report violators around you to 0800TIPOFFS (0800 847 6337) or send a mail to expressyourself
@ikejaelectric
.com
#IECares
#BringingEnergyToLifeResponsibly
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Dear Valued Customer,
Please see the approved New Meter Prices.
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Dear Esteemed Customers,
To report emergency safety situations, such as fallen/sagged cables, bent/fallen poles, wire sparks or any other related incidents, please call the following numbers - 0909227799, 09092227299
#IECares
#SafetyFirst
#BringingEnergyToLifeResponsibly
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Happy Birthday to our amiable CEO, Folake Soetan!
We celebrate you. Thank you for being an inspiring leader. May your light shine brighter and your wishes come true.
#IECares
#BestWishes
#BringingEnergyToLife
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@onyokpo
Hello Esteemed Customer,
We apologize for the persistent poor power supply you have been experiencing in certain parts of our network. This is due to load shedding by Transmission as a result of drop in power generation.
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BREAKING NEWS: Ikeja Electric Plc, has signed a Tripartite Interconnected Mini-Grid Agreement with Enaro Energy Limited & Ayobo community, to provide reliable and uninterrupted electricity supply to Ishokan Phase1 Estate, Mercy Land Estate, & Mercy Land Phase1 residents in Ayobo.
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Public Notice:
Dear Esteemed Customers,
Please be informed that the current service disruption is due to ongoing strike action by organized labour and as such there will be limited access to our call centre helplines. 👇
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@RalphAdebisi
Dear Esteemed Customer,
Our sincere apologies for the inconveniences
We are aware of the wire cut at the location and our engineers are currently working to fix this as soon as possible.
Please bear with us.
#IECares
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Dear Esteemed Customer,
Our Customer Care Contact Center Numbers have been updated in line with the new National Numbering Plan (NNP) of the Nigerian Communications Commissions.
Please see details 👇
#IECares
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Dear Esteemed Customer,
This is for your information 🙏.
Thank you for allowing us to serve you.
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"The satisfaction of customers remain a priority, and this restates our unwavering commitment to excellent service delivery through investment in our people and technology". - Folake Soetan, CEO Ikeja Electric.
Happy Customer Service Week!
#CelebrateService
#IEServe
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@Emekamych
Dear
@Emekamych
,
One of the major reasons is that prepaid meters are tied to properties and not individuals.
Please dm
@ieserve
for more details
#IECares
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Dear Valued Customers,
Upon your first vend from November 17th, 2023, you will receive two sets of tokens (KCTS) in addition to your energy token.
Upgrade your meter by inputting the sets of tokens into your meters as follows;
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Dear Customer,
This is to inform you that the outage you are currently experiencing is due to the system collapse on the National grid which occured today at 17:10hrs and this has affected the Transmission Stations within our network…1/2
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Thank you Dr. Kemi.
We appreciate your feedback.
#IECares
#CustomerFirst
Finally home since Easter Sunday. Thank you
@IkejaElectric
Service with integrity 💡🔌🇳🇬
#drkemiolunloyo
#Kemitalks
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Hearty congratulations to our very own CEO, Folake Soetan, for making the top 50 list of the Leading Ladies Africa.
#LeadingLadiesAfrica
#LLA50Women
#WomanInPower
#EnergySector
#Top50Leader
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Warm Season's Greetings from Ikeja Electric!
At Ikeja Electric, we extend heartfelt wishes for a season brimming with joy, radiant light, and moments of warmth. Here's to a vibrant and electrifying New Year ahead!
#SeasonGreetings
#ComplimentsOfTheSeason
#IECares
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#IEFacts
In the month of March, residents of Magodo Estate had an average of 23 hours of power supply everyday.
#IEBilateralPower
#TechnologyNow
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TID Rollover Update:
Ikeja Electric extends STS Meter-NIN link till 15th November 2023.
Our customers first and always.
Kindly upgrade your STS prepaid meter now via
#UpgradeNow
#IECares
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-Do not give money to any Ikeja Electric staff or meter installers for the purchase or installation of meter.
-Payment for meter under Meter Asset Provider (MAP) scheme is strictly online.
-Survey for meter is free.
-Meter Installation is free.
IE says
#NoToExtortion
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About to rent an apartment? Check the apartment's electricity account status on our e-billing platform. This enables you ensure that there is no outstanding on the account & where there is, ensure there is a repayment plan by the landlord/caretaker. Visit
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The Meter Asset Provider (MAP) scheme has kicked off. Here are a few frequently asked questions and answers to guide you through the process.
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You can now check the number of hours of supply to your transformer.
Click link below to check.
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Landlords should always notify Ikeja Electric when an apartment becomes vacant to avoid wrongfully issued bills and accumulated debt. Pls RT
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Dear Valued Customer,
Ensure to verify your Key Change Tokens (KCT 1 and KCT 2), essential for loading credit tokens on your prepaid meter.
Kindly visit and enter the KCT 1 and KCT 2 on your meter before loading your credit token
#IECares
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UPDATED PUBLIC NOTICE - STS Prepaid Meter Upgrade.
Please read!
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Reporting that neighbor who consumes free electricity at your own expense, doesn't make you a snitch!
Blow the whistle today!
100% anonymous and confidential, nobody will know. 😉
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Having issues getting your STS prepaid meter Key Change Tokens (KCTs)?
Explore the following alternatives:
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Friday Quiz:
- A battery of 12V is connected in series with resistors of 0.2 ohm , 0.3 ohm, 0.4 ohms, 0.5 ohm, and 12 ohm.
How much current would flow through the 0.3 ohm resistor?
A. 0.895A
B. 1.11A
C. 0.5A
D. 0.8 A
E. None of these
Show workings 🧐
#FridayQuizWithIE
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COVID19: Ikeja Electric Collaborates with Lagos State on the distribution of Covid-19 relief items to communities.
L-R Mrs Folake Soetan, Acting CEO, Ikeja Electric, Mr Kola Adesina, Board Chairman, Ikeja Electric and Mr Gbolahan Lawal, Commisioner for Agriculture, Lagos State.
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#IEPoll
Please let us know how many hours of power supply you enjoy in your area under our Network.
You can mention your area in the comment section. This is to help us serve you better.
#IECares
#CustomerFirst
#IEServe
Less than 5hrs
1470
6hrs - 11hrs
1153
12hrs - 17hrs
716
18hrs and above
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NEWS UPDATE:
Ikeja Electric signs Bilateral Power Agreement with Maryland Crescent/Aderibigbe Shitta Street Residents Association.
...Residents to enjoy up to 24 hours of supply daily.
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Get metered with MAP!
In line with NERC's directive, Ikeja Electric is positioned to eliminate estimated billing and close its metering gap over the next 3 years through the MAP scheme. Metering is compulsory and customers are to select a metering plan from the available options.
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Energy Theft Alert!
The person who perpetrated this illegal act is a resident of Daleko Fatokun Street in Abule Taylor. He engaged in this theft after requesting that his account be suspended in 2019.
Since then, he has been illegally tapping energy from another source.
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The National Mass Metering Program under Ikeja Electric is ongoing and will ensure a seamless metering process for unmetered customers across our network.
#IEServe
#GetMetered
#CustomerFirst
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Let us build, not destroy.
Be Responsible.
Say No to Vandalism
#IECares
#SayNoToVandalism
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@olusojiakin112
@bod_republic
Dear Akinbowale,
We sincerely apologize for all inconvenience.
The poor power supply you are experiencing is as a result of drop in power generation.
Our technical team is working with all stakeholders to improve the situation.
#IECares
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Dear Customer,
The outage you are currently experiencing is due to system collapse. However, we are delighted to inform you that supply have been restored to Maryland and Ilupeju Transmission Stations at 14:55hrs
Gradual restoration to other areas is ongoing.
Thank you
#IEServe
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Dear @
@linkqueenlybabe
,
Thank you for the feedback.
We no go gree for darkness this 2024. 💡
#BringingEnergyToLifeResponsibly
#IECares
Thank you
@IkejaElectric
for steady power supply in Ogudu.
Na like this make e dey go o 💃💃💃💃💃💃💃
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Dear Valued Customer,
There is presently power outage due to system collapse from the grid affecting all areas. Thank you for your understanding.
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They deserve some accolades...
We appreciate the dedication and commitment of staff on essential duties who are working hard to make
#StayAtHome
pleasant for us.
#IECares
#CustomerFirst
#TechnologyNow
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