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#TSIA
"If i have inspired you in any way today, perform one act of love at work. It can be as simple as responding to a voicemail that yesterday you would have ignored or helping a co-worker that normally annoys you to finish a project on time."
@bdehaaff
#TSW18
#productnext2018
"I think that data driven insight, personalization, and targeted engagement are the secret sauce of the future. The simple things can be automated, and the high level things can be targeted." 🎯 -
@ntaychak
, EVP, Customer Success,
@salesforce
#CustomerSuccess
#tsw21
"What is the concept of lovability in a business context? To deliver a product that so surpasses your customer's expectations that they feel deeply connected to it and they work on behalf of you and the company for their success."
@bdehaaff
#TSW18
#productnext2018
"We’re not done with
#DigitalTransformation
. We have another 10 year journey we have to get through. This is a race to ease the path to value for our customers. Everybody is on this journey. We’ve got a lot to do." -
@j_b_wood
, CEO of TSIA
"All of us can act in small ways to help each other. I’m not naive, I know companies don’t always make it easy, but at the end of the day we get to choose how we act and how we help others."
@bdehaaff
#TSW18
"You can put all the free content out there you want, but if no one is consuming it, you're not helping anyone. It's all about driving consumption." - Maria Manning-Chapman, TSIA
#TSIAvirtualsummit
“Every customer has different outcomes in mind. Depending on the customer, the
#CustomerSuccess
team will engage sooner or later.” -
@ntaychak
, EVP, Customer Success,
@salesforce
#SaaS
is one of the industries that paves the way in terms of sales, customer service, and marketing strategies. To stay ahead in the world of SaaS, you have to be on top of the latest
#trends
. Check out the SaaS trends for this year:
In this week's
#podcast
,
@thomaslah_tsia
interviewed
@toddcion
, Chief Revenue Officer (CRO)
@Teradata
, about the role of the
#CRO
and the science of the selling process. Listen now on Spotify, Apple Podcasts, or our website: 🎧
[WEBINAR] Join us October 10th for an interactive session, where we will discuss common pre and post-implementation considerations, and shed light on topics like mapping case deflection to ROI of search.
Why are
#SaaS
companies unprofitable? While current economic conditions are forcing high-growth (but unprofitable) SaaS companies to tighten financially, this question is important as ever.
Get the answer in our latest blog:
“Get 1% better every day, have a process to learn and grow. The markets are moving incredibly fast. If you aren’t learning, you will get left behind.”
@JeffSharritts1
@Cisco
#TSW19
“We’re all being pressured to do more with less. To get where we need to go, we need to transform our business model. A small tweak is not going to cut it.” –
@j_b_wood
The TechBEST Award for Best in Satisfaction goes to the solution provider w/ highest average
#customersatisfaction
score. Finalists include
@KimbleApps
,
@LithiumTech
and Zimit 🤩💥 👏 All 3 finalists had a CSAT score of 4.5 or higher on a 5-point scale.
#TSW18
“Service is going to continue to own the revenue number and it’s not something to run away from, but to run to... People who are selling on-prem or traditional offers are really going to suffer.” -
@stevefrosty
#TSIAworld
In the last keynote of the day, TSIA researchers gave their opinions on industry hot takes. 🔥
#TSIAworld
Want to hear them? Check out the recording on our LinkedIn!
#xaas
#hottakes
Times are changing. ☄️ How can
#ProfessionalServices
org's quickly adapt to volatility in demand and talent? Join us at tomorrow's
#webinar
w/
@GoKantata
, where we'll discuss 3 top strategies you should employ for happy clients and a healthy bottom line.
One of the most critical components to successful
#KnowledgeManagement
is having a culture that encourages knowledge sharing. If you want to improve knowledge management at your company, join us at our tech summit 8/25: .
#webinar
“Everyone in your company is passionate in helping your customers needs, the problem is we need to make sure we are all moving in the same direction.”
@adobe
Max Long
#TSIA
#TSW19
Check out
@john_ragsdale
's newest blog for
@SearchUnify
to learn how to improve the digital support experience for your customers and employees, how cognitive technology can help, and common challenges in this transformation: .
#techblog
For
@FinancialForce
's FFX Summit today, John Ragsdale interviewed
@ntaychak
in Salesforce Park! 💫 They spoke about the latest trends in
#CustomerSuccess
, and the future of CS in an
#XaaS
world. Thank you to our partner FinancialForce for making this interview possible.
On the virtual stage now at
#TSIAInteract
! "You have to deeply understand the customer and their goals and start every conversation with what they want to do with their business. Empathy is going to be key."
@BillRMcDermott
@servicenow
! 👏👏👏
Things are heating up in Las Vegas as we get ready for our first keynote! Great to see so many new and familiar faces at
#TSW21
#techconference
#tsia
#tsw
“Enhanced learning with mobile, badging, and social platforms, we are seeing double digit growth in customer purchases, consumption, and satisfaction.” - Larry Kaye during his
#EducationServices
session
#TSIAworld
About 50% of the companies we surveyed are monetizing
#CustomerSuccess
. Over 80% are monetizing technical support. If you are hesitating on monetizing services, don't! Want to learn more? Watch the full on-demand recording here:
Let’s congratulate
@Informatica
for earning the TSIA Rated Outstanding Assisted and Self-Service Support recognition for their global operations.
#TSW19
If your company provides
#ManagedServices
, it MUST include a customer success function. Our latest blog explains why, as well as the role of
#CustomerSuccess
in the customer engagement model:
Get involved in the conversation! Tweet with us to add your favorite speaker takeaways and to see what your peers are saying. It's a great way to network too!
Last day to check out our partner EXPO! 🔥 Be sure to stop by and check out new products and services—don't forget to drop by
@GoKantata
's booth to get a free headshot 📸
#TSIAworld
"Customer success managers can wear the hat of both advisor and revenue generator while contributing to adoption, expansion, and renewal." - Jack Johnson, TSIA's VP of Customer Growth and Renewal Research
#CustomerSuccess
#CSM