Gainsight
@GainsightHQ
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The durable growth platform for customer success, product, community, and customer education teams.
San Francisco, CA
Joined January 2010
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Pinned Tweet
Gainsight CEO,
@nrmehta
and
@NorthpassHQ
CEO Steve Cornwell are 🔥FIRED UP🔥 about our acquisition!
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Make data driven product decisions, accelerate user onboarding and adoption, and demonstrate the business impact of your product investments. See how Gainsight PX can help you build products your customers love. Start your 15 day free trial today ➡️
4
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86
Don't miss
#PulseCheck
2016! A free virtual
#customersuccess
workshop for your entire team! Aug. 8th Register now:
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20
54
We're bringing Pulse to a city near you. The ultimate conference for customer success and product management professionals.
Discover an event near you ⤵️
3
25
36
We're proud to be featured alongside
@Amazon
,
@microsoft
@google
@hubspot
and
@drift
on
@comparably
’s list of the Best Marketing Departments! Congrats team 🏆
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We believe the most human-first thing people can do is create an environment in which our teammates, customers, partners, families, and communities feel respected, protected, and equal.
#PrideMonth
#Pride
🌈
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.
@Comparably
awarded companies with the Best Company Outlook for 2019...and we made the list!
After reviewing ratings from employees at over 50K companies, Comparably identified the top 50 large and small companies that have the brightest futures.
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6
31
There’s nothing worse than submitting feedback about a product you love and hearing nothing back. It feels like they aren’t really listening to you, and if they aren’t listening, then do they really even care?
via
@receptiveio
0
2
30
Recap of the EPIC party on the USS Hornet tonight. Cheers to our Customer Success Community!
#party
#Pulse2017
…
1
11
34
We are so proud of our CEO,
@nrmehta
, for making it on The SaaS Report's 2018 Top 50 SaaS CEOs list!
#SaaS
#Leadership
11
8
30
Here are just some of the amazing speakers for the
#pulse19
track: Evolving your
#customersuccess
program. They will share concrete strategies to help shape, optimize and scale your CS management program and take CS to the next level across your company.
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GREAT NEWS! Our very own
@nrmehta
was recognized as a finalist in the
@EY_EOYUS
(Entrepreneur Of The Year) program!
@EYnews
previously honored entrepreneurs like Howard Schultz of
@Starbucks
and Mindy Grossman of
@HSN
!
#EOYNorCal
!
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5
32
Our very own CEO,
@nrmehta
, made
@SaaStr
’s list of Most Respected Leaders! Check him out alongside these awesome CEOs:
@mikkelsvane
(
@zendesk
),
@hdubugras
(
@brexhq
),
@jenntejada
(
@pagerduty
), and
@kyleporter
(
@salesloft
)
#Leadership
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21
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The people have spoken!
@TrustRadius
recognized Gainsight for being the Top Rated Customer Success Management Software - all based on user satisfaction scores!
⭐ ⭐ ⭐ ⭐ ⭐
#customersuccess
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Last night we were recognized as the bay area's fastest-growing private company! Learn more:
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12
26
Wondering where we'll be this month? Here are some places we're pinning our location📍in August.
San Jose ✈️ Vancouver ✈️ NYC ✈️ San Francisco
@ProductsCount
@TractionConf_io
#TractionConf
#PulseCheck19
#PulseNY19
@prdmktgcomm
#pmcsf
0
20
26
Leadership advice from our very own human-first leader,
@nrmehta
. Check out our CEO's article on
@businessinsider
.
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23
Turns out
#CustomerSuccess
is all about stopping, collaborating, and listening. Making connections at
#pulse2017
🤜🤛
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9
25
We are thrilled to announce that Gainsight is Great Place to Work® certified!
Via
@GPTW_US
#Workplace
#GreatPlaceToWork
#GPTWCertified
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We're honored to be ranked as
#15
on
@DeloitteUS
's
#Fast500
, a signal to the growth imperative of
#CustomerSuccess
. Thank you to our customers, colleagues, and to the
#CustomerSuccess
community! Read more: …
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11
26
Pssst...Riana has something to tell you about
#ProductExperience
.
Click here to register for the exclusive
#webinar
👉
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We're bringing Pulse to a city near you.
✈️ New York City — August 20, 2019
✈️ Seattle — October 3, 2019
✈️ Boston — October 22, 2019
✈️ Atlanta — October 24, 2019
✈️ London — November 5 - 6, 2019
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☁️ Introducing the Customer Cloud ☁️
When every function is customer-centric, your customers become your biggest growth engine.
This is the future of customer success technology.
#CustomerCloud
#pulse19
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What’s worse than evaluating software? Realizing after all that work that you’ve picked the wrong one for your needs. Check out our newest blog post to see how Gainsight PX stacks up against Pendo.
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23
We asked
#ProductManagement
experts to share the best advice they’ve ever received. As part of an ever-changing industry, it’s up to all of us to share what works and what doesn’t.
@peterkomornik
@Lisagsinger
@guilhermelopes
@ResDigitais
@ciarapeter
1
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So many influential leaders in one photo! We can't wait to hear them speak at
#pulse19
! And did you know you can attend their keynotes for FREE?
1
19
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🏆 We’re thrilled to have Gainsight CEO,
@nrmehta
, recognized as an award winner among so many inspiring leaders in
@EY_US
's Entrepreneur of the Year Northern California 2020 program!
#EOYNorCal
Join us in congratulating Nick! 👏
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3
23
VP of Customer Success at
@FastSpring
,
@marinadltorre
will be joining us at
#pulse19
to speak about building a company culture focused on
#CustomerSuccess
. Register here ➡️
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We stand with the Black community against racism, violence, and hate.
We believe in being human-first—and that includes creating and promoting a world where our teammates, customers, partners, families, and communities are respected and safe.
#Standup4HumanRights
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4
21
Let’s have some
#FridayFun
! Rewrite a movie title with
#CustomerSuccess
.
We’ll start.
🎬 "When
#CustomerSuccess
Met Sally" 🎬
(see what we did there? 😉)
Your turn ⬇️
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Many
#SaaS
startups or those moving to the subscription model find themselves unequipped for the unique challenges that come with managing SaaS operations, particularly financial operations.
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Wondering where we'll be this month? Here are some places we'll pin our location📍in May.
#TSW19
#Pulse19
#EmpowerbyGuru
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16
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We're proud to be recognized as a leader in
@G2Crowd
's
#CustomerSuccess
Grid Report. Check it out here:
2
6
22
Congrats to our customer
@Bizzabo
on their Series D funding! As customers ourselves, we're excited for their plans to expand the platform and continue helping companies like us build data-driven, personalized and engaging professional event experiences.
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15
20
Let’s have some
#FridayFun
!
Name a fictional movie or TV show character who best represents customer service, customer support, or customer success.
Here's ours: Kelly Kapoor from
#Theoffice
.
Your turn ⬇️
5
15
22
Did you hear about our integration with
@MSFTDynamics365
?
It's all part of our commitment to give customers the opportunity to use Gainsight’s products in unison with the tools they’re already using.
How does it all work? Click below to find out ⤵️
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The countdown has begun for the conference of the year! Don't forget to buy your ticket to
#pulse19
, or get a FREE keynote + expo hall pass.
0
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2008 Bessemer: Here are the 10 Laws of Cloud Computing
2019 Bessemer: Here are the 10 Laws of Cloud
A lot has changed. Today, there are over 100 cloud companies valued over $1 billion. Check out
@BessemerVP
's tenets on how to scale cloud companies ⤵️
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If you don’t know who’s using your product, you’re going to have a ruff time creating paw-sitive experiences for them.
Understand user behavior, drive product adoption, and collect user feedback with Gainsight PX. Start your free trial today ▶️
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A good
#productroadmap
will provide your colleagues and stakeholders with the “why” behind your product. Read more to learn how it can help you visually represent the direction your products are heading.
#productmanagement
0
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We sat down with
@lissijean
, author of “Escaping the Build Trap: How Effective Product Management Creates Real Value,” to learn how we can be more mindful of the
#productexperience
we’re building.
Check it out ⤵️
0
2
20
Drum roll, please! 🥁🥁🥁 We’re excited to announce that Gainsight has acquired
@insidedmedia
!
Read more about the acquisition in our press release 👉
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2
20
Gainsight named to first-ever
@Forbes
2016 World’s Best
@cloud100
Companies. Read:
#customersuccess
#cloud100
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6
21
Congratulations
@nrmehta
for being named
#12
of top 50
#SaaS
CEOs by the SaaS Report.
#CustomerSuccess
Learn more:
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21
Gainsight will be in
#Boston
on April 26 for
#pmcboston
! Our very own resident expert,
@cory_fetter
, will be sharing the
#PMM
guide to unlocking
#productled
growth.
Use our VIP code GAINSIGHT to save 💰!
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✨ Gainsight is listed alongside
@salesforce
,
@SlackHQ
, and
@MSPowerBI
as some of the most popular apps
@HubSpot
customers use to make their marketing software even more powerful.
Check it out in their new Marketing Hub Enterprise ⤵️
0
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22
45% of the speakers at Pulse are female! Great to see woman leading and leaning into
#customersuccess
#pulseconf2015
http://t.co/Z1RaZZzPYJ
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22
"One place to start is by taking advantage of customer success platforms such as Gainsight that leverage predictive analytics to monitor customer health.” Great piece on the value of
#CustomerSuccess
by
@johnhall
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12
18
Wondering where we'll be this month? Here are some places we're pinning our location📍in September. Toronto ✈️ San Francisco ✈️ Cleveland.
@csinfocus_
@SaaStock
#SaaStockWestCoast
@PMMworld
#ProductMarketingSummit
@prodcollective
#industry19
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Want to know what we've been up to this past year?
We've dramatically accelerated our product, booked a ton of new customers, grown our global employee base, and hosted a sold-out conference at 𝘵𝘩𝘦 Moscone Center - just to name a few.
Read more here ⤵️
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Check out
@danolsen
's round up of the top
#productmanagement
conferences in 2019, featuring the event we all know and love - Pulse.
If you're looking for more product management conferences to sharpen your PM skills, checkout
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Exciting news - Gainsight made
@trustradius
's 2019 list of Top Rated Customer Experience Management Software! Thank you to all of our customers who left a review, this wouldn't be possible without your feedback.
#customerexperience
#customersuccess
1
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Users ranked Gainsight PX on
@g2crowd
higher than other tech solutions.
Don't just take our word for it. See it for yourself.
Start your free trial today ▶️
1
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We partnered with
@TSIACommunity
to understand the challenges
#SaaS
or XaaS
#productmanagement
leaders are facing, identify some proven practices, and offer guidance for an effective path forward.
Download your free report today⤵️
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What’s customer success? Watch the CEO of
@Five9
,
@RowanTrollope
, discuss it with
@Jason
in this clip from
@TWistartups
.
Full episode ➡️
#customersuccess
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Your existing customers are often your greatest source of revenue
📈 Forecast and streamline your renewals process
📈Analyze and predict your book of business
📈Never miss an expansion opportunity
Learn more about Gainsight RO ⤵️
#renewalsmanagement
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BREAKING! Today we're welcoming
@aptrinsic
to the
@GainsightHQ
team! Read about our decision to acquire and what it means for
#CustomerSuccess
.
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19
#Throwback
to
#pulse19
last week. What was your favorite part of the conference? The breakout sessions 📚? keynotes 🎤? Puppy pit 🐶? Flower wall 🌺 ? Games♟? Networking 🤝 ? Spectacular Pulse Party 🎩 ? Customer Cloud ☁️ ? The CS rendition of “Shallow” 🎼 ?
1
16
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Inspired by stories of courage? Check out
@PickensAllison
's new
#BeBrave
video series where she talks with leaders in the CS community about their stories of bravery within their course of work and in their daily lives.
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Grab a whiteboard and quiz yourself alongside our Gainsters in the trivia show: When
#CustomerSuccess
meets
#ProductExperience
. What were your answers? Comment below ⬇️
Click here to register for
#pulse19
:
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Thank you to all our
#Pulse2018
sponsors, we couldn't have done it without you!
@Cisco
@azuqua
@churnzero
@CoastalCloud
@CsmPractice
@Eigenworks
@influitive
@TaskfeedApp
@TSIACommunity
@wootric
@WalkMeInc
@NewVoiceMedia
@success_hacker
5
3
20
B2B companies that successfully master digital transformation have 8% more shareholder returns and 5x more revenue growth than their peers.
@BlakeMichelleM
shares how
#digitaltransformation
can create successful, future-proof B2B companies on
@Forbes
.
1
20
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🎤Speaker Spotlight 🎤
Cheryl Chavez,
@Engagio
's Chief Product Officer, is an experienced
#productmanagement
executive who has built best-in-class and award winning products. Watch her discuss to evolve product teams by company stage at
#pulse19
.
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Gainsight PX has been shortlisted for the 2019 SaaS Awards in the Best SaaS Newcomer category!
#SaaS
products are selected based on evidence of innovation, positive reception, and clear market demand.
See what all the hype is about with our free trial 👉
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That’s a wrap! Even 2,861 photos can’t fully capture all the amazing experiences had at
#pulse19
—but its a great start 😄
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3
20
There’s a new talk show coming to a screen near you. This summer, a new name in “Late Night” will debut as Gainsight's CEO
@nrmehta
hosts
#PulseCheck19
, a FREE customer success and product management virtual event.
Register today ⤵️
0
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There are more solutions available than ever before to help
#productmanagers
. But innovation can be a double-edged sword. With so many solutions available, how do you know which one is right for you?
0
16
17
Introducing the Essential Guide to
#ProductAnalytics
. In it, you'll learn:
📈 Product Analytics 101
📈How to use product analytics
📈 How to justify business impact with product analytics
⬇️ ⬇️ ⬇️
#productmanagement
#data
#analytics
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Products that use in-app engagements see 3x boost in engagement and 4x increase in conversions. See how these companies are doing it ⬇️
@salesforce
,
@HubSpot
,
@marketo
,
@googledrive
,
@WellsFargo
,
@turbotax
,
@SurveyMonkey
,
@trello
#userengagement
0
18
14
The cast of "Friends" learn the art of "customer success". Pay attention Joey...
#Pulse2017
#CustomerSuccess
0
5
17
IN THE NEWS: Gainsight recognized as
#102
on
@inc5000
's 2017 list of Top Private Companies.
#SaaS
#CustomerSuccess
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12
19
➡️If you want to grow your business, you need customer advocates.
➡️Customers become advocates when you put their success first.
In this blog post,
@redbord
shares
@HubSpot
's new inbound methodology that encompasses the tenets of
#customersuccess
.
📄
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We're taking our legendary Pulse conference on the road with five new dates both stateside and abroad via the
#PulseWorldTour
. Discover an event near you ⤵️
#customersuccess
#productmanagement
#Boston
#NY
#Seattle
#Atlanta
#London
0
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We're so happy our very own
@nrmehta
was just named one of the Top
#CustomerSuccess
Influencers transforming the industry! Thank you
@MindTouch
& judges, and congrats to everyone on the list!
1
4
19
*Drum roll, please* 🥁
We're thrilled to announce our
#GameChanger
winners!
🏆
@splunk
🏆
@FinancialForce
🏆
@boomi
🏆
@Commvault
🏆
@IBM
🏆
@Vonage
🏆
@ADP
🏆
@mavenlink
#PulseEverywhere
5
7
19
You CAN talk to your users in-product without sacrificing the customer experience.
In-app communications are part of the next wave of adoption-driving strategies. They will benefit your company...as long as you do them the right way.
#productexperience
0
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When you have a solid product strategy, you can prioritize your feature list, allocate resources, inspire new ideas, and get people aligned.
Check out this great post by
@productschool
's Sari Harrison
0
16
18
Wondering where we'll be this month? Here are some places we're pinning our location in October.
Seattle ✈️ NYC ✈️ Ireland ✈️ Las Vegas ✈️ Boston ✈️ Atlanta
#PulseNY19
#PulseBoston19
#PulseSeattle19
#TSW19
#PMCNYC
#SaaStock19
2
14
17
Check out this news roundup from
@DomNicastro
on
@cmswire
, which includes a feature on Gainsight's new Customer Cloud.
#customersuccess
#productexperience
#CDP
#customerexperience
#revenueoptimization
0
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Congratulations to Gainsight CEO, Nick Mehta, for making The Software Report’s TOP 50 SaaS CEOs of 2022! 🎉
1
1
17
We wanted to take a moment to recognize some influential people in the
#ProductManagement
community. 👏
@nireyal
@kennethn
@scottbelsky
@lissijean
@suzanneabate
@rrhoover
@simplybastow
@danolsen
@scmoatti
Read all about them here:
1
27
18
Want to know how we've scaled our Pulse events? Join marketing leaders Lauren Sommers and Matt Stone on
@Bizzabo
's webinar next week.
#eventmarketing
#demandgeneration
0
18
15
Up next on
#PulseCheck19
-
@KeepTruckinInc
’s
@JohnGleeson10
.
Learn from the person who can confidently say "been there, done that" when it comes to growing a company through
#customersuccess
.
1
16
16
We asked
@toddceby
of
@success_hacker
what question he hears the most at
#Pulse2017
. Here it is:
#Pulse2017
…
0
6
18
Our CEO,
@nrmehta
has a message for the
#CustomerSuccess
community regarding our recognition in the
@cloud100
1
6
18
Assessing your software–how it’s built, taken to market, monetized, and maintained–is not easy.
On 11/12,
#ProductManagement
leader
@lissijean
will talk about all things product operations–the art and science of supporting product strategy with evidence.
0
16
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The most commonly asked question in the
#customersuccess
industry is "Should CSMs own the contract renewal process?"
@TSIACommunity
shares why CS orgs should own a portion of a company’s revenue and three ways to get started.
0
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Here are some questions to consider to determine how different departments play a role in defining the overall health of a customer in their first three-to-six months with your company.
0
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