Ben - CIM & SOP builder
@SOPbuilder
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Following
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Developing CIMs for M&A and SOPs for SMBs 🤝 in 72 hours or less
Joined June 2018
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Pinned Tweet
Wrote a piece on SOPs for
@thesmbcenter
Thank you to David (
@TwoTeesSMB
), Eric (
@SMB_Attorney
) and Kevin (
@KHendersonCo
) for establishing such a valuable resource for the SMB, ETA, and M&A community.
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@Molson_Hart
There are approximately 10,000 “cities” in the world. Assuming 1 city per weekend (52 per year), it would take about 192 years to visit all cities.
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You just acquired an SMB.
Monday is your first day as new owner.
What do you do on Day 1?
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If you ever feel worthless, remember this:
Someone is adding you to their CRM as we speak.
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@aussieflya
Toto with automated cover, heated seats, 3 angle bidet, dryer, and UV disinfectant. Wall mounted controls.
Everything else is for…
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@Molson_Hart
Do they make toys to teach the electricral and plumbing trades at this age?
— Toy sink to hookup water lines
— Toy electrical panel with circuit breakers
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Prospect: “How much do you charge for CIMs?”
Me: “$1000 / CIM without volume discounts.”
Prospect: “Seems pricey”
Me: “Teaser is included. We also interview the seller and deliver in 72 hours or less.”
Prospect: “Oh wow! Now that’s a good deal.”
Me: 🙂
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💥We're LIVE with a new website thanks to
@jarydesign
and
@irentdumpsters
!
These guys are awesome. Highly recommend.
Check out our updated services👇
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Currently building a CIM for an Automotive Repair & Tire Business in South Carolina.
Consistent YoY revenue and profit growth on ONLY a 4 day workweek and no real digital marketing or online presence🤯
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@natfriedman
German also has single worlds that require multiple English words to articulate.
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@hoytcrouch
Underpromise, overdeliver on the next one.
Say it will be done tomorrow and if you get it done today, all the better.
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New VA was supposed to start today.
Prior to that, had a video call, everything was discussed, seemed really engaged.
She didn't show up.
I followed up.
No word. Nothing. Radio silence.
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EARTHQUAKE in NY/NJ?
Nope.
Just yo mama sitting down.
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EARTHQUAKE in NY/NJ?
Nope.
Just yo mama sitting down.
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Selling a business is like selling any other product.
- You need to tell a story.
- You need to get the buyer excited.
- You need to lay out the facts and the opportunity that exists for new buyers.
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If running a business without SOPs was a person, it would be this guy👇
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🤔 How we develop the perfect SOP manual for any SMB…
1) interview the owner
2) understand the business model
3) define mission critical operations
4) define ideal state and areas of improvement
5) develop ideal state workflow diagrams
6) develop step-by-step
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What are you reading right now?
Just picked up this interesting read.
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I’ve seen way too many “10,000 boomers a day” posts
Guess I’m deep in SMB Twitter/X
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The next decade will be generally ruled by price.
What does that mean?
Most consumers will be more price conscious than previous bull years.
So, pricing will be even more of a relevant edge than just quality or customer service.
A price war is typically a dangerous place
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@that_carpenter
If used sparingly and tastefully, it works very well.
Checkout cole & son wallpaper for example
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If you had $1 mil to START (not acquire) a business anywhere in the world, what business would it be and why?
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As an SMB searcher…
what is the most important NON-financial aspect you look for?
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Patrick knows how to SMB, give him a follow 👇
Simple rules all SMB Buyers should follow:
⏩ 10% Seller note
⏩ 10% down payment
⏩ 80% SBA financed with a PG
Keep it simple and your next deal is closer than you think.
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Would you assemble a car without a manual?
Ofcourse not, that’s crazy!
Then why would you run a business without SOPs?
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This city is in my Top Ten 5 places to live.
Can you guess it?
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We have an SOP for that 👀
Having my first child on Wednesday.
What do I need to know or do???
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👇
In case someone gets hit by a bus...
You need SOPs for each output within your SMB
A small upfront time investment for unlimited upside protection
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@duckworth_tweet
I like this fly-on-the-wall approach. Do you think behavior would change if everyone knew you were observing?
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Athena is hiring for:
➡️ Executive Assistant
➡️ Business Acquisition Vetting Associate
➡️ Prospector / Lead Generator / Appointment Setter
➡️ Sales Representative
➡️ Part-time bookkeeping support
➡️ Local tasks support in Austin, Texas
Why do $8M deals and holiday miracles have us hiring? 🤔 Let me tell you a story.
A year ago, I was on the hunt for my perfect business. After trying everything—from hosting events to sending direct mail—I found it: an $8M deal that felt like destiny. But raising $3M in 5 days
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Interesting question posed by
@AlexLathery
and comment by
@theppcdude
.
What are your thoughts?
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Glad I’m not the only Ben that understands the value of SOPs 🤝
Dedicating hours in training and SOPs today allows you to bank time for tomorrow.
The ROI on these upfront efforts?
Nearly Infinite.
Reconsider what your time's worth.
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Your SMB
8. Polo - Small But Tough
Principle: A picture paints a 1,000 words.
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The most underrated yet highly effective thing you can do as a human?
Smile.
This is your reminder to smile today.
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Why use SOPs?
— a playbook, ready for anyone to come in and takeover if I’m not around
— reduces human error and increases speed of learning for new hires
— allows you to easily find automation and AI implementation opportunities
No brainer.
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@trevizo_gabe
Bring a gift and say “sorry for your loss.” Introduce yourself and offer to help clean up.
Show you care. Be a good neighbor.
Then ask if they’re interested in selling.
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@GenxBonVivant
Florida is the only state that comes close to those requirements. Have you considered central or South America if you want to be in that time zone?
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Are you thinking of selling your business?
You might not even need a broker.
But you WILL need a high-quality CIM.
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Good morning SMB community!
What process are you optimizing this week?
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If you don’t want to buy a business and build one from scratch instead, you need a very aggressive sales process.
That’s the only way to scale quickly.
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@housleyd
That’s for amateurs. Try a Toto toilet with built in heated seats, self cleaning, multi-angle bidet, and air dryer.
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@bseeling
@SMBTelecomGuy
@trentjhughes
@Mikethelummox
@thesmbrecruiter
@therealrobbiep
@SMBDealGuy
@MySBAPro
@TonyNTate
@CreatingJas
Mega list right here, followed each one. Thanks for sharing!
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Anyone else love developing SOPs all day or is it just me? 😅
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If you’re new to the idea of ETA or just starting your SMB search, you should spend at least 6 months of pure research.
Analyze 1 CIM / day for 180 days.
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I enjoy working with business brokers.
If you’re a business broker, let me buy you a beer :)
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Should first time buyers build a business at least once before buying?
Even a small side hustle?
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An interesting and often overlooked aspect of operations.
Whether you’re an SMB owner or Fortune 500 CEO, this is an important point to consider.
Perhaps we should develop SOPs on stress management 🤔
Great interview, per usual, by
@StevenBartlett
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Remember this when acquiring an SMB 👇
@SOPbuilder
People want to know that the value they contribute will be recognized. The relationship needs to be built first. Trust needs to be established. Collaboration over a problem or a breakdown will tell you who belongs on your team and who needs to go.
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Most important skills for human survival ranked:
- Hunting (feeding yourself)
- Fighting (defending yourself)
- Building (sheltering yourself)
- Sales
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This is valuable!
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What has worked best for you and why?
— cold calling
— cold email/message
— door-to-door
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I’d recommend to follow
@lawyer4SMBs
if you’re interested in SMB acquisitions
If you love the idea of buying a business to escape the rat race and write your own ticket, but wonder how to find one,
Then this thread's for you.
After closing upwards of 40 SMB acquisition deals, I'm sharing everything I know about how to find a business to buy.
👇BIG🧵
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The question was:
“What are the most common SOPs you find yourself developing for clients?”
@bysamboyd
Each business is different, but generally they’re operational SOPs specific to the business, especially tasks that the owner wants to offshore or delegate
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🏆 Highly recommend connecting with
@petercnordberg
from , especially if you’re a broker.
He has a wealth of diverse M&A experience and provides a lot of value using flat fee/milestone-based billing.
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If you’re reading this…
How can I provide the most value to you?
:)
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1. Business opportunities exist everywhere
2. United States = business on easy mode
3. Everyone wants to sell/export to the US
4. Learning the business culture of the country you intend to do business with is extremely important
5. Don’t act like an American in [insert
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If you buy SMBs with a rollup strategy, but you don’t have an SOP manual, this is you…
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CRE guys, questions for you:
1. Would you pay for a service to analyze and write tenant lease abstracts?
2. How much would you pay per abstract?
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What's the secret to finding a good SMB ?
Asking the right questions.
Bookmark these 100+ questions we've gathered to help you discover SMB gold...
👇
What is the founding story of the company?
How has the company evolved over the years?
Who are the major shareholders?
How
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@Benny_the_Bull
@carkerpox
Agree. Fence staining seems unique and niche enough to test. Faster ramp to first customer.
Soccer camp is simple, low risk, but may take longer to find initial customers.
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👉 Today I was on a call with a client.
He had never used ChatGPT.
So when we used an SOP that we wrote to automate one of his workflows using ChatGPT, his mind was blown!
This goes to show the power of SOPs + AI for ANY business.
Do you use AI for smoother operations?
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So many interesting people on X.
I wake up every morning with excitement, knowing I’ll learn something new from 5 minutes of scrolling.
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More businesses should be adopting technology, AI, and automation to increase operational efficiency and margins.
Yes, jobs will be replaced, but it won’t be the first time in history.
People always get reabsorbed into other industries.
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