@BashyMc1 Hi, I'm Colin B. Is there anything I can try to help with?

@TheSanjay If you wish to raise a complaint, you can find ways to do so, including our online form by going to: ^Laura 2/2

@TheSanjay Promotions will have a starting date for the offer to begin so that qualifying applicants will be counted from that point forward. I'm sorry that your start date was before this offer was valid and therefore you are exempt. ^Laura 1/2

@Ste_Guthrie On Online banking if you log in and select ‘Help & Support’ from the top menu bar then the ‘Message us 24/7’ button to chat. (3/3)

@Ste_Guthrie If so, if you click on the ‘Search’ option on the bottom toolbar. There will be a button that says, ‘Message us 24/7’. If you select this, you can send a secure message, and the first available advisor will reply as quickly as possible to log your complaint. (2/3)

@Ste_Guthrie Hi, I’m StephenB. Thanks for getting in touch. Sorry to hear you’ve got cause to complain and are having difficulty in doing this online. Do you use our App or Online Banking? (1/2)

@TheSanjay Hi, I'm Laura. You can find further details regarding the green living reward criteria by going to: If you meet the criteria, you can speak to our mortgage team on 0345 727 3747. They're open Mon-Fri 8am-8pm and Sat 9am-4pm.

@popemaths Ok, you would need to write to us with an address update in that case, we cannot access these accounts over the phone. PO BOX 548, Leeds LS1 1UW.

@popemaths Hi, there. I'm Sue. We cannot deal with JISA's over the phone, you would need to visit branch with ID to get any information.

@EmmaM_PR Hi Emma, thank you for letting us know. Glad to hear it has been sorted. ^Vijay

@Francespinkpug Hi Frances, I'm Lynne. I'm sorry to read this, what happens when you try to transfer the funds? Is there an error message?

@BidenPatient I've replied to your DM. ^StephenB

@PuskiWalker Hi Paul, I'm Laura. Please message us via the app to request closure of your account and an advisor can look into this further. If you wish to raise a complaint, you can find ways to do so including our online form by going to:

@ayisgii Are you still able to sign in on our desktop Online Banking via your mobile browser or on another device such as a tablet or laptop, if you have one? 2/2 ^Lara

@ayisgii Hi, I'm Lara. I'm sorry you're experiencing issues with our app. Please force close the app from running in the background and then try again. If the error persists, please delete the app and reinstall it. 1/2

@AmyLovesCats Hi, I'm Cat. If you're asked, allow access to your camera. Lay the cheque on a flat surface with a dark background. Hold the camera level and directly above it. When a green border appears around the cheque, hold still. The app will then scan the cheque. I hope this helps.

@yesorno29 Apologies for any confusion. If you call us on the number above we can look into this for you. ^Tony

@yesorno29 That’s good you can still access your online service. However, it sounds like a device verification code is generated for your new device. You would need to call and speak with a colleague on our Online Helpdesk to confirm. The contact number is (+44) 0131 339 2573 2573

@yesorno29 Have you tried to log into your online service via our website, this will make sure that your log in details are working and are not blocked. Once you have done that then you could try to reinstate the mobile service. ^Gary