Airhouse
@AirhouseHQ
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Following
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We simplify fulfillment for direct-to-consumer companies
US, Canada, UK, EU, Australia
Joined April 2020
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Pinned Tweet
Airhouse has been recognized as a High Performer by
@G2dotcom
's 2023 Fall Reports!
With 39 awards across categories and a stellar 4.76/5 customer rating, we're not just another 3PL. Experience the difference.
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6
22
Airhouse is proud to announce that we’ve raised $11 million in Series A funding to power the future of ecommerce operations. Thank you to our customers and partners for making this possible! Learn more:
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Airhouse is the best fulfillment solution out there that negotiates with and (actually) tests facilities across the US.
1. Create an account.
2. Connect your e-commerce channels.
3. Ship inventory.
4. Get real-time status updates in your dashboard.
Just like that...
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Running your ecommerce store on
@Squarespace
? You can now outsource your order fulfillment with our easy, one-click integration. Learn more here:
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If you haven’t already heard, we’ve just announced our $11 million Series A financing round. 🙌
“Airhouse wants to make it easier for e-commerce companies to get up and running without having to deal with 3PLs themselves.”
Thanks for helping tell our story,
@alex
!
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Over the next few months, we'll be rolling out several updates to make our platform even more efficient and user-friendly. Here's a sneak peek at what's in store:
✔️ 𝗡𝗲𝘄 𝗮𝗻𝗱 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗕𝘂𝗻𝗱𝗹𝗲𝘀
We're revamping our Bundles feature to link directly to individual
5
2
22
We analyzed data from 100 DTC companies to create The New Direct-to-Consumer Playbook, including:
⇨Key achievements at each growth stage
⇨Success benchmarks like average net revenue, time to exit, and gross margins
⇨Insights from founders & investors
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3
21
“Before Airhouse, I spent up to 15 hours a week on warehouse management. I’d email the warehouse team long lists of problem orders, but they wouldn’t get back to me for days.” Learn how Airhouse helps
@supercultureio
eliminate fulfillment admin:
0
8
20
"To be totally honest, my biggest frustration with Airhouse is not moving to them sooner." -
@G2dotcom
review
So far in 2022, we’ve earned 13 awards from G2 in categories incl:
✔️Shipping
✔️Drop Shipping
✔️Small-Business 3PL Software
And that’s not all:
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Frustrated with unpredictable costs with your 3PL? With Airhouse, you can now access a transparent, detailed breakdown of costs per order, including 8+ shipping surcharges. Learn more here:
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There’s no way around it—order fulfillment is complex. But it doesn’t have to be. Let us break it down for you. Read our latest blog post here:
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Wondering if your
#DTC
brand should outsource fulfillment? We’ve got five reasons all ecommerce brands should partner with a logistics provider. 📦
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“Airhouse’s fulfillment turnaround time always outperforms our expectations. It feels like magic.” Read why
@basksuncare
founder
@HuffStetLer
trusts Airhouse:
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New! View and export a detailed breakdown of all of your fulfillment and shipping costs per order:
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“We went through an intense search process and ended up talking with 15 different 3PLs before going with Airhouse.” Read why co-founders of Daysmith Coffee are relieved to have a warehouse network equipped to handle beverage fulfillment:
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The technology used by most 3PLs and 4PLs today is old and clunky.
When executed well, a fulfillment provider’s technology platform should act as a one-stop shop for managing and tracking your logistics.
Here’s 5 key benefits of tech-enabled fulfillment…
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It’s December, and Airhouse just completed its biggest year of growth since officially launching publicly in mid-2020!
We’ve come a long way since we began onboarding customers in the fall of 2019.
Here’s a quick recap.
👇
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Matt Mayberry,
@UseTemper
's co-founder, used to spend a lot of time digging into order-related issues. Since using Airhouse, customer complaints have gone down 85% and he can focus on thoughtful customer relationship building. Read more here:
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Tune into the
@FounderMade
Power Hour tomorrow, 8/25, for a candid conversation between co-founder
@shsiwak
and D2C founders of
@thebrrrn
,
@siblingscandles
, and
@basksuncare
on their experience and learnings from launching D2C companies. Register here:
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⭐️⭐️⭐️⭐️⭐️ "Most consistent 3PL with reliable customer service"
"We have used three other 3PL and none come close to Airhouse's attention to detail and customer service.”- Validated
@G2dotcom
Review, Feb 15, 2023
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Becoming the
#1
3PL solution on G2 would be impossible without our amazing team of DTC-loving logistics experts, and of course, our amazing customers!
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“I’ve managed several warehouses, and working with Airhouse has been the most seamless fulfillment experience I’ve ever had.” Hear how Airhouse helps
@magicmind
achieve their growth goals via high-capacity, affordable fulfillment:
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Interested in more reliable
#fulfillment
? Happier customers? Faster growth? We thought you might be. It all starts with a better logistics partner.
#ecommerce
#warehousing
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Today, we’re excited to announce our international partnership with
@SEKO_Logistics
This will empower you to more easily and cost-effectively expand your operations globally.
Here’s the full story 👉
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Choosing the right warehouse—or network of warehouses—for your business’ fulfillment needs is just as critical as choosing your manufacturer or sales platform.
Here are 3 compelling reasons why you should outsource your fulfillment.
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Offloading your
#fulfillment
operations to a 3PL or 4PL is a great way to reclaim your time and energy. We've compared the two so you can choose the best solution for your brand. 📦
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International Landed Cost, powered by
@zonos
, is here! Airhouse and Zonos join forces to provide precise in-cart landed cost calculations for international shipping. No more surprises—customers see the full cost at checkout.
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🚨 Introducing international shipping rates with Airhouse!
We’re excited to share that as a logical next step toward simplifying shipping rates, the Airhouse Shipping Rate Estimator and Carrier-Calculated Checkout Rates can now generate int’l shipping rates from a US origin.
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Have you ever had an incredible onboarding experience with new software or a business partner that made you think, “Yes! I totally made the right decision—this is going to be amazing”?
Here's what you should look for in your 3PL onboarding process.
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If your ecommerce return policy is an afterthought, stop right there. 'Cause we have a template for you:
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Let’s face it, returns are a necessary evil for any ecommerce business owner.
A good return policy can lead to happy, recurring customers.
💪 Here’s how to write the best return policy for you and them.
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Join our co-founder
@shsiwak
today at 11a PDT for a fulfillment Q+A with Makelane, a community for women building D2C ecommerce companies:
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When 1000s of brands are being pushed to consumers, it’s crucial for DTC brands to stand out.
Retail partnerships can play a major role.
We explored omnichannel sales structures and what DTC brands should know about adding retail partners to the mix.
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Estimating shipping costs just got easier!
Our new Shipping Rate Estimator allows you to estimate shipping costs for a single shipment based on the shipment’s:
✔️ Destination (zip code)
✔️ Dimensions
✔️ Weight
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We’re excited to announce a new integration between Airhouse and
@LoopReturns
!
Say goodbye to manual data migration.
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With so many viable fulfillment providers out there, here are the questions you should ask when evaluating your shipping options:
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@iamdulma
@RosenZone
This book!
We analyzed data from 100 DTC companies to create The New Direct-to-Consumer Playbook, including:
⇨Key achievements at each growth stage
⇨Success benchmarks like average net revenue, time to exit, and gross margins
⇨Insights from founders & investors
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🚨 New Airhouse features! Updated Restock & Freight Coordination
Sending inventory to an Airhouse facility just got easier.
Learn about our new Restock workflow and how you can schedule freight coordination in the platform.
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Join co-founder
@shsiwak
on 8/25 at
@FounderMade
Power Hour for a candid conversation with founders like
@HuffStetLer
of
@basksuncare
, on their experience and tips on how to successfully launch and scale a D2C company. Register here:
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Warehouses have strict requirements over the inventory they store and ship. Understand what you'll need to do to prepare your stock before it even hits the shelves:
#ecommercefulfillment
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Find out how Siblings, a sustainable candle company, uses our custom kitting services to provide a next-level unboxing experience for its customers. 🕯️
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Scaling can wreak havoc on direct-to-consumer fulfillment.
That's why we created Airhouse's unparalleled network of vetted 3PLs—to ensure DTC brands aren't held back by third-party failure.
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Managing your returns just became easier with our new Returns feature, in Beta. Learn more here:
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60% of DTC brands sell through retail partnerships today.
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Bundling products doesn't have to be a logistical nightmare. Learn how easy and flexible virtual bundling can be. 📦✨
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The world of ecommerce operations and logistics is filled with unfamiliar acronyms, concepts, and jargon that can seem like a language barrier—so we're here to translate. 💡
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What’s the difference between using multiple warehouses and a warehouse network, anyway? We’ve got you covered:
#multiwarehouse
#ecommerce
#fulfillment
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Think about it: you wouldn’t store or send a fragile camera lens in the same packaging as you would a book.
Different products and business models require different approaches to storage and fulfillment.
Here are three ways to vet a warehouse’s expertise.
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Peak season can be challenging, even for the most efficient fulfillment centers. To secure your share of the holiday market, focus on three essential strategies:
📝 Create a plan early
⏰ Account for delays
💬 Communicate openly
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Preparing for the holiday? It can feel like a full-time job.
Leverage these 9 tips to ensure your ecommerce business meets customer expectations and exceeds revenue goals this year.
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Reflecting on a transformative 2023 at Airhouse. From expanding globally to enhancing our tech and forging key partnerships, we've made great strides.
Read our full year in review:
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Last year, we announced our international partnership with
@SEKO_Logistics
—one of the largest global 3PLs in the world.
🌐 This empowers brands using the Airhouse fulfillment platform to expand their operations globally, with access to 52 warehouses across 40 countries.
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Ever heard of a 5-star fulfillment provider? Airhouse customers have.
Our customer reviews on
@G2dotcom
put us on top of Shipping, Dropshipping, and 3PL software categories.
See why high-growth ecommerce brands are choosing Airhouse.
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Is your brand ready for the holiday peak season? Read our blog post to learn how your shipping will be affected and how to best prepare:
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8 Common ecommerce tech stack elements
Order and inventory management
Order and payment processing
Customer service and support
Financial reporting tools
Fulfillment and shipping
Returns management
Ecommerce platform
Data and analytics
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38% of shoppers will never shop with a retailer again if they had a poor delivery experience.
We’ve put together a webinar to help your ecommerce business navigate and prepare for peak shopping season.
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Airhouse is more than fulfillment. Build a complex operation for your growth needs, right out of the box.
🚫 No engineers
🚫 No extra ops time
🚫 No hand holding needed
Contact us for a free consultation:
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Airhouse’s proprietary software includes
✔️ Order and inventory management
✔️ Multi-warehouse management
✔️ Fulfillment and shipping
✔️ Order processing
✔️ Returns
Here's how to build your ecommerce tech stack.
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Partnering with
#Amazon
may seem like the default, but is it worthwhile for DTC brands? Here's our side-by-side comparison:
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What makes Airhouse so special?
🏆 Reliable fulfillment built for breakneck growth
🏆 Order, inventory, and returns tracking in real time
🏆 Our managed warehouse network
🏆 International shipping at domestic prices
#shipping
#3PL
#logistics
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Efficient fulfillment pricing is the cornerstone of a profitable ecommerce strategy. But choosing between all-in-one and a la carte models can be complex. Let's break it down:
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💡 Outsourcing DTC fulfillment to a 3PL or 4PL allows you the freedom to use branded packaging, unlike Amazon FBA.
Selling through Amazon means abandoning that element of the brand experience.
3PLs and 4PLs almost always allow their customers to use custom packaging.
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5 acquisition trends and statistics
1️⃣ 𝗥𝗮𝘁𝗲 𝗼𝗳 𝗮𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻:
25% of the companies we analyzed were acquired, with most continuing as individual brands under a parent company.
2️⃣ 𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗮𝗴𝗲 𝗮𝘁 𝗲𝘅𝗶𝘁:
The average age of a company at the time of
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“To be totally honest, my biggest frustration with Airhouse is not moving to them sooner. We decided to give them a shot, and we were blown away by their speed, accuracy, and precision.” -
@jonathanbayme
, founder,
@theory11
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1
8
"So many people’s businesses and brands are built on the app. I don't think it’s something they’re just going to delete overnight.”
@notnotphoebe
,
@adage
look into what DTC brands are doing about the potential TikTok ban.
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Bet you've never seen a tech company suggest you buy LESS software. Shrink your
#ecommerce
tech stack by choosing robust platforms that manage multiple tasks and goals. You'll build a more efficient operation—and then you'll watch it grow.
#fulfillmenttech
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.
@PSchwarzenegger
’s
@mosh_life
targets cognitive concerns to stand out in D2C snacks. The snack brand sold over 2.5 million protein bars via D2C and recently announced a $3 million Series A funding round.
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Here’s where Airhouse has fulfillment centers as of 2023, with more planned.
Domestic warehouses:
✔️ Los Angeles, CA
✔️ Dallas-Fort Worth, TX
✔️ Greater New York Metro area, NJ
✔️ Allentown, PA
✔️ Kansas City, MO
✔️ Memphis, TN
✔️ Chicago, IL
✔️ Atlanta, GA
✔️ Charlotte, NC
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We made updates to the Restock dashboard to speed up large inbound inventory shipments.
You can communicate special delivery notes & send customized packaging in app, instead of over email.
Customers can request freight coordination with Airhouse anywhere in the continental US
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Missed our
@FounderMade
panel? Watch the replay to learn how the founders of
@basksuncare
,
@thebrrrn
and
@siblingscandles
navigated the steps to launch and scale their brands:
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1
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“Small warehouses felt like they were hitting a ceiling just doing a few hundred orders a week. Shipping was inconsistent, and I couldn’t imagine doing thousands of orders with them.” Learn how Airhouse helps
@supercultureio
reach their growth goals:
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Airhouse’s independent study of 100 DTC brands found that 60% had exited. Of those:
➡️ 14 went public.
➡️ 25 were acquired
➡️ One completed a private merger
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The brand has to meet customers where they are.
Typically, DTC brands launch sales on a proprietary ecommerce site, then expand into one or a combo of the following channels:
1️⃣ Third-party online marketplaces like Amazon
2️⃣ Partner retail
3️⃣ Owned retail stores
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Fast, reliable fulfillment is an unavoidable business expense in the ecommerce world.
Here’s a guide to help you understand 3PL billing models, the fees involved, and a transparent model that allows you to grow your business and optimize spend.
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It’s important that ecommerce brands quickly determine their long-term solutions for distribution, which includes every step of a product’s journey, from manufacturing to last-mile delivery, and most often involves outsourcing.
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Use historical data, YoY growth, and consumer trends to predict how much inventory you’ll need for peak season. Don't miss out on sales!
Of those who couldn’t buy what they wanted:
39% switch brands
32% go to another retailer.
Only 13% will wait for the item to be restocked.
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🌍 Global fulfillment is an untapped opportunity for many brands.
It goes beyond simply shipping globally through carriers like DHL or UPS. The real potential lies in moving your product and shipping it locally, unlocking new sales channels.
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An exit is a natural next step when your brand needs more resources.
We explored:
>Common exit strategies
>Current trends in the DTC landscape
>The rationale for choosing one exit type over another
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.
@kierablessing
does a deep dive into wholesale inventory management (or B2B inventory management) vs DTC fulfillment and the key differences between the two approaches.
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As peak season ramps up, warehouses will issue cutoff dates for a variety of services, including:
Kitting
Receiving inventory
Making changes to shipping options
These deadlines typically fall anywhere between Oct 1 and Nov 15.
Confirm these holiday cutoffs with your warehouse
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E-commerce hit $1.09 trillion in the U.S. in 2022!
The winners?
1️⃣ Grocery/baby/pet: $219 billion
2️⃣ Apparel and accessories: $175 billion
3️⃣ Computers and peripherals: $117 billion
@johnkoetsier
digs deeper 👇
What a milestone! The U.S. recorded the largest year of digital commerce in its history in 2022, exceeding $1 trillion in online retail consumer spend for the first time. Read more in
@Forbes
.
#mediameasurement
#digitalcommerce
#comscore
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A wide range of formerly online-only brands—from mattress brand Casper to beauty brand Native—have expanded to wholesale.
We explored omnichannel sales structures and what DTC brands should know about adding retail partners to the mix.
0
0
7
Airhouse Co-Founder and CRO
@shsiwak
sat down with ecommerce growth strategist Andy Splichal to discuss strategies for expanding your business while building customer trust.
🔊 Listen to the episode here:
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In October, we announced our international partnership with
@SEKO_Logistics
, one of the largest global 3PLs in the world.
Brands using Airhouse can expand their operations globally, with access to 52 warehouses across 40 countries.
Today is an exciting day:
@AirhouseHQ
is going global via an international partnership with best-in-class 3PL,
@SEKO_Logistics
!
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“You could just focus on what really differentiates your brand.”
We created Airhouse, an end-to-end operations and logistics platform for modern ecommerce companies.
Our platform is like having an all-in-one, cloud-based warehouse that maintains itself—an Airhouse.
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Introducing 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀: your one-stop shop for submitting projects like kitting, barcoding, and more directly through the Airhouse platform.
Try it today!
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"Basically, they're being the distribution partner that I could never be on my own." - Validated
@G2dotcom
Review, Dec 13, 2022
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The warehouse you use has a big impact on your business—and your profits. Make sure you're making the right choice by asking these five questions before signing on with a warehouse partner:
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In both B2B and DTC settings, inventory management is a cornerstone of warehouse ops.
But in B2B, the inventory quantity is larger, impacting order preparation and inventory control.
Here's how to bridge the gap between the two operational models
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After
@WhiteRabbit_NY
launched, co-founder Cristian Rios knew that fulfilling orders from their NY apartment warehouse wouldn't scale over time. Read why he wishes he had found Airhouse sooner:
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Looking to upgrade your logistics strategy in the new year? Watch our webinar to receive actionable tips on how to COVID-proof your operations:
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We believe in full transparency.
We do not own a 3PL.
We do not sneak charges in.
5 recent innovations at Airhouse:
✔️ Projects
✔️ Restock (updated)
✔️ Freight Coordination
✔️ Shipping Rate Estimator
✔️ Carrier-Calculated Checkout Rates
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When the team at
@UseTemper
launched, they didn’t know what they didn’t know about warehousing. Their first warehouse’s high costs and messy integrations led them to search for a better option. Read why Airhouse works for their scaling business:
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In 2023, we were busy revolutionizing e-commerce fulfillment with new features designed to streamline operations and optimize costs for our merchants. Let's dive into these innovations. 🧵👇
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Are you looking to expand your business internationally in 2023?
We took everything that you hate about working with 3PLs and fixed it—try Airhouse.
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New in Beta: Returns! Track the status of your returns once they land at the warehouse, share notes on how to process each return, and view items as they’re restocked in inventory. Learn more here:
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