ACKO Support
@ACKOSupport
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Following
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Statuses
20,872
The official support handle for @ACKOIndia ! We're here to help you with any query you might have about ACKO & our car, bike, health or electronics policies.
Joined March 2022
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@meavinash6262
Hi Avinash, I understand your concern. Please initiate a DM and share your contact number with me. I'll prioritize resolving this issue and get back to you with an update promptly. -Kamal
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@PRGBishnoi
Hey, I'm sorry to know about your accident and main aasha karta hoon ki aap jald hi better feel karein. Please assured rahein ki maine aapke details note kar liye hain aur main jald hi aapke saath iske regarding update share karunga. -Neel
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@theguiltyintent
Hello, I want to assure you that addressing the customer's claim is our top priority. With an outstanding 94.54% claim settlement ratio, we are deeply committed to ensuring customer satisfaction. (1/2)
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@Buddhuram2022
Hi, we do provide health insurance. Please visit our website to explore our plans in detail. If there's anything you need help with, please feel free to drop us a DM along with your contact number. I'll certainly help you out. -Adi
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@GiriShankTrader
Let me help you here. Kindly elaborate on your experience and share your contact number via DM so that I can check this and assist you ahead. -Anish
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@iamrajeshrana
This gives me so much of happiness, Rajesh. I'm glad that we could enable such a memorable experience for you. 💜 -Adi
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@Being_Shailesh
Glad to know that my team has enabled a hassle-free experience for you, Shailesh. Thanks for the appreciation! -Kamal
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@PRGBishnoi
Hi Pukhraj, main aapki speedy recovery hone ki kaamana karti hoon. Chinta mat kijiye. Main aapke claim ko personally check karke aapke liye usse expedite karungi. Rest assured, main aapse jald hi further updates ke saath connect karungi. -Esha
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@PankajK20238430
Main aapko help karna chahti hoon, Pankaj. Maine aapke dusre tweet ko reply kiya hain. Please usse refer karein. -Esha
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@a84494302
Hi, I am concerned reading this. Please trust that your details have been noted, and I'll Connect with you at the earliest. -Mahi
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@akhileshpy
I would like to know the reason behind your displeasure. Please elaborate and share your contact number via DM so that I can take it ahead. -Anish
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@annu_chaurasia
@ACKOIndia
@zomato
@zomatocare
@ZomatoProHelp
@editionbyzomato
@deepigoyal
@elegantlywasted
@mo_gup
@FHPLHealth
Main aasha karta hoon ki aap thik hain aur aapko help karna chahta hoon, Satyam. Mujhe please thoda time dijiye taaki main isse firse check karke aapko aage assist karne ke liye ek call jald se jald arrange kar sakoon. -Adi
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@Aadil_Muz
Hello, you can purchase our mobile insurance only from Amazon along with the product in the same cart or on the same day. For any other queries, you can reach out to us at 1800-266-2256. -Adi
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@NaseemaVele
Hello, I understand that the medical examinations for all the members were completed on 30th Jan. However, the TPA uploaded the reports today at 8:30 PM. We will get them checked and share the latest update with you soon. -Sara
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@rahulsinghbhp
Vishwas karna bhale hi ho mushkil, lekin ACKO hain toh sab kuch hain mumkin! -Adi
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@Dyoll19
Please don't worry, I want to assure you that I'm here to help. I'll personally investigate Avinash's issues and assist him with a resolution. (1/2)
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@Tukapateel
नमस्कार, मी तुमच्या मदतीसाठी येथे आहे. कृपया मला तुमचा संपर्क क्रमांक DM करू शकता का? मी लवकरच फोन करून तुम्हाला नूतनीकरणासाठी मदत करीन. -कमल
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@IamEshanq
I want to change your perspective about us and assure you that addressing any claims is our top priority. Our outstanding 94.54% claim settlement ratio underscores our unwavering dedication to ensuring customer satisfaction. (1/3)
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@MohapatraHemant
Happy to play a small role in helping your mom get well, Hemant! Here's to a speedy recovery. 💜 -Neel
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@hitlersourabh
Hello, hum aise koi scenarios me policy ke T&Cs ke anusaar damages cover karengey. Agar aap isse aage discuss karna chahtein hain toh hamein 1800-266-2256 par call kar saktein hain. -Adi
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@prw_official
Hi Pankaj, I'd like to confirm that the work order has been released and we have initiated the repair work. Rest assured, we'll be on top of this and keep you posted on further updates. Meanwhile, if you need any other help, please let me know. -Kamal
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@AdityaD_Shah
Hello Aditya, I trust this message finds you in excellent health. At ACKO, our aim is to provide health coverage to our customers from day 1 and avail the benefits of a zero waiting period, as the health of our customers is our priority. (1/13)
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@sachaurasia1
Don't worry. I've already escalated Satyam's concern. We'll be in touch with him and resolve this soon. -Adi
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@pexw0w
I want to assure you that this is not the kind of experience we provide, and will definitely investigate this further. -Adi
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@Yashug92_Bacon
Hi Yash, I'm genuinely concerned about your experience. It's never our intention to disregard our customers' claims. Please allow me to investigate this for you. (1/2)
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@20Compounder
We do cover damages due to natural calamities. For more information, please get in touch with us at 1800-266-2256, and my team will be happy to assist you. -Mira
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@vikashtiwaride1
Hi, please know that I'm getting this checked on priority and will share an update with you soon. -Sara
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@GaikwadBhujang
Main aapki help karunga. Please assured rahein ki main aapke saath jald hi connect karke assist karunga. -Ash
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@AmitKumarPande8
Hi Amit, I tried to get in touch, but couldn't connect. To take the claim process further, we'll need all family members' signatures and photos on the affidavit along with their Aadharcard. As soon as we receive the same, I'll personally look into the claim. -Mira
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@desmond_lopez
Please do not worry. I'll check where this is held up and get back to you soon with an update. I request your patience in the interim. -Kamal
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@92Kumarvijay
Hi, I went through your case in detail. As per my updates, the line of treatment that has been taken is related to cosmetics. I'd like to inform you that we do not cover cosmetic expenses in our policy. Therefore, unfortunately, we cannot consider your claim. Do let me know if
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@GiriSonnaSeri
We know the world is full of choices. Thank you for always choosing us! ❤️ -Mira
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@ShabDevil84724
Hi, I understand your displeasure. I believe that my colleague has connected and requested you to share a few documents. Kindly share the same at the earliest so that we can help you further. -Kamal
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@RohitInExile
Hey Rohit, I am truly sorry to hear about the accident, hope you are well. I understand that this is a difficult situation for you, and I apologize for any inconvenience caused. (1/2)
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@TSS_2408
Let me check where this is stuck. Allow me some time and I'll get back to you with an update soon. -Sara
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@Tukapateel
नमस्कार, मला आशा आहे की माझ्या टीमने तुम्हाला renewal साठी पूर्णपणे मदत केली आहे. Maruti A Star साठी तुमची पॉलिसी 4 जुलै 2022 पासून सुरू होईल. (1/2)
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@Gopaljoshi1988
Hi Gopal, Pukhraj's claim has been successfully registered and the same has been prioritised. I will ensure that it gets resolved as soon as possible. -Esha
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@abrardalal
Hello, we are currently a B2C company and are serving our customers directly. In case we plan to expand our business model in the future, we shall definitely get in touch with you. (1/2)
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@prateekyours
Hello, I believe that the assessment has been shared with you and your concern is resolved. Do let me know if you need any help. -Anish
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@ajaybartender
Hi, I believe that my colleague has connected with you regarding your concern. As requested, please share the requested document at your earliest convenience so that I can assist you further. -Kamal
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@saibal14
I am happy that we could assist you well! We will always be here for you if the need arises. Keep ACKOing. 💜 -Anish
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@TANWARJAY
Hi Jay, I believe that my team has connected and assisted you in raising a claim for your mobile repair. Since you were unable to register a claim via website, we have highlighted the issue to our team. Do let me know if you need any further help. -Mira
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@RishavSharm1
Let me look into it. Please share your contact number with me via DM for further assistance. -Anish
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@manasmishra83
Thank you for the efforts that you have put in to appreciate our services, Manas. It was our utmost pleasure to assist such a great customer like you. -Anish
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@alienvoicekhz
Hi, please trust that I'm here to help you. Just DM me your contact number so that I can investigate this further and assist ahead. -Anish
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@arjunpacha
Hi Arjun, we regret to read about the difficulties you've encountered. To thoroughly comprehend your circumstances and offer swift assistance, could you kindly provide your contact details via DM so we can reach out to you directly via phone? -Anish
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@Ash73810373
Hello, as per my update, your policy is now reflected on mParivahan. If you have any other queries, do let me know. -Anish
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@rammilan0123
Hey, as conveyed to you earlier, if the device is repairable, we require a brand invoice detailing the repair costs for your product. This is necessary for us to assess the settlement amount accurately. (1/2)
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@gautham_rajan
Our awesome customers deserve nothing less than this, Gautham. I am glad that we could assist you swiftly with the refund. 🙌🏻 -Adi
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@ITsMePrabhaa
Hi, can you please DM your contact number? I'll connect with you soon and assist further. -Kamal
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@hirathakur
Based on our assessment of our current capabilities, unfortunately, we will not be able to offer our plans for your vehicle for the upcoming year. (2/3)
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@SF89128115
Hello, I understand that my colleague got in touch with you and informed you to share the brand estimation letter so that we can resolve this for you on priority. -Sara
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@Imtnmy
Hello Tanmay, I got this checked, and based on my update, your cashless claim has been approved. I understand that we've shared details with you via email. Please let me know if there's anything else I can help you with. -Sara
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@sidd_sharma01
Hi Sidd, I want you to know that I am dedicated to resolving this. Please trust that we have noted Christopher's details and are taking care of this case as a priority. -Ruhi
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@AdityaD_Shah
Our premiums being low: Our low premiums result from being a direct-to-consumer (D2C) insurer. (6/13)
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@stark_2806
Hello Nikhil, I understand that my colleague spoke to you and shared the medical reports with you. Do let me know if you need any other help. -Sara
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@Adityaaa_Sharma
Thanks for choosing us and sharing the love. We're here to make your journey smoother and always happy to help. Travel worry-free with ACKO by your side! ✈️ -Mira
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@AdityaD_Shah
There are a few questions raised by you in the tweet. Answering them one by one:
Why would an insurer waive a standard waiting period:
Standard waiting periods can be confusing for most consumers and don't matter to healthy individuals. (2/13)
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@Kempegowda9838
I understand your displeasure, and I'm here to help. Please send me your contact number via DM so I can personally look into your case and ensure we address your concerns promptly. -Kamal
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@IP230782
I have made several attempts to reach out, but unfortunately, I couldn’t connect. To assist you further, I kindly request that you provide us with the error screenshot as well as your email ID. (1/2)
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@arunpandey1982
Hey, I got this checked, and based on the surveyor report, there is no evidence of accidental damage to the battery. Consequently, the claim for the battery has been disallowed, and it is deemed not admissible. (1/2)
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@KRITISH55817232
Hello, I request that you share the address proof so that we can proceed ahead with your claim. Rest assured, we will get this sorted at the earliest. -Anish
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@Robinjo23403831
Hello Robin, I hope you’re recovering well. I require your contact number to help you. Please share it via DM so that this can be sorted out at the earliest. -Kamal
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@Rohitbschool
Hello, I believe my colleague has informed you that we can pay only 33% of the total cost of the key replacement from an authorized dealer. If you have any other queries, do let me know. -Anish
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@Vish3064
Hey Vishal, we not only provide low premiums but also maintain a claim settlement ratio of 95% by enabling hassle-free claim experiences for our customers. If you wish to speak to me regarding the same, I'm just a DM away. 😊 -Adi
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@a_flyguy
We mean it when we say "we've got your back". Thank you for your trust and appreciation. -Mira
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@AdityaD_Shah
I'll definitely help you here, Aditya. Just DM me your contact number so that I can provide you with the required assistance. -Sara
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@Amit_Dholpuria
Hi Amit, this is ACKO Support, the official handle for all support related queries. As per the latest update, the garage is awaiting parts for your vehicle. (1/2)
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@Maha4357Mahajan
Let me have a look at your claim. Please be assured that I will connect and update you. -Anish
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@chaks2023
Hello, I got this checked, and based on my updates we require the final invoice as per the revised work order to process this ahead. Kindly share the same so that we can resolve this for you on priority. -Sara
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@abhinandan_1501
Hi Abhinandan, thank you for your acknowledgment. It’s heart-warming to read about your fantastic experience. -Anish
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@iRushab
Hi Rushab, please be assured that I'm here to help. Kindly DM your contact number, and I'll connect with you soon to address this further. -Kamal
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@avSX007
I would like to connect and address your concern. Just share your contact number with me via DM so that I can take it ahead. -Anish
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@AmanBhatgaon
Hey Aman, please be assured that I have arranged a callback from my team. They'll look into this and reach out to assist you ahead. -Neel
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@rajjagat99
Hey Jagat, please be assured that I'm already getting this checked internally with my team. We'll reach out to you soon to assist further. -Neel
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@RenitaPinto
Woah!! You just made our morning, Renita. Thank you for trusting us, and I am super glad to know that you got to experience our swift service. Wish you a great weekend ahead! 😊 -Kamal
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@chainmonky
This is certainly not the way I want you to feel. Please be assured that I've prioritized Abhilash's concern. Rest assured, we'll help him. -Mira
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@Dyoll19
In the meantime, if you need any help, please feel free to reach out to me via DM so that I can assist you further. -Kamal (2/2)
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@AKSinghTemp
This is not the way I intended you to feel about us. Please help me with your contact number via DM so that I can get this checked on priority. -Mira
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@AdityaD_Shah
How will we handle this; how will be our claims servicing?:
Consumers are our top priority at ACKO. Our health insurance boasts a 98% Claims Settlement Ratio, the best in the category, and this information is readily available on our website. (9/13)
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@AdityaD_Shah
We're a progressive insurance company, committed to serving our customers around the clock, anytime and anywhere. Your safety is our priority. -Sara (13/13)
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@anoopnoop
I believe my colleague has asked you to share the requested documents to proceed further. We have also sent you an email regarding the same. Do provide them at the earliest so we can resolve this. -Anish
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@venu417
Hello, I understand that my colleague connected with you and informed that your policy was automatically renewed as initially during the time of purchase you opted for auto renewal. (1/2)
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@ravinavya_2010
Hi, I got this checked. As per my updates, we have approved the replacement of the front bumper, front grill, and right-hand side fog lamp bezel, along with the hood repair and paint. Unfortunately, we cannot approve other damages as they are inconsistent in nature. (1/2)
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@GuptaBhaiya
Hello Shashank, I'd like to inform you that the policy has been generated. I hope this resolves your concern. If there's anything else you need assistance with, please feel free to let me know. -Kamal
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@sidharth_rana
Hi Sidharth, let me personally check the reason for the delay here. I assure you that your concern has been highlighted to my team. They will get in touch with you to share a further update on this. -Mira
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We received an invoice for the rear bumper, and the same was settled. I hope this provided the required clarity. Feel free to connect for any other help. -Anish (3/3)
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@Vedanshu1922
Hi, main jarur isme aapki help karungi. As requested over DM, please mere saath apna contact number share karein taaki main isse check kar sakoon. -Mira
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@harishrathee121
I believe that my team tried connecting with you, but the calls were disconnected. Please be assured that they will get in touch with you again. -Adi
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@tweetstd
Hey, let me help you here. Please share your contact number with me via DM so that I can connect with you on this. -Neel
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@Anvith_
I'm genuinely concerned to read this and hope you're safe, Anvith. I've made a note of your details and will surely take this forward as a priority. Rest assured, I'll reach out to you with the required updates. -Anish
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