Amy 🌒🌕🌘
@wdnsday
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Reader of fairytales and driver of death wagons. Lawyer-turned-restaurant-manager. Cat mom. She/Her/They/Them #BlackLivesMatter #DCStatehood #Hokie 🌈🍉
Washington, DC
Joined December 2008
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I need you to know that it takes every ounce of my willpower to not say, "promise?" every time a complaining/difficult customer says they're never coming back.
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In case anyone is wondering what it's like to manage a restaurant in the middle of a pandemic, let's talk about just my experience yesterday. Buckle up, all four of you who will read this, it's going to get a little long. 1/16
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the mad scramble to figure out what to do when someone got sick, the constant brainstorming about ways to cut costs and increase sales, the grant applications, the unemployment audits. The struggle just trying to still be open, let alone satisfy everyone. And I'm tired, y'all. 🔚
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Denied a guy alcohol for not having his ID. He threw a fit and told me I could look him up, that I "obviously know who he is," that he's in (works in?) Congress, and that it wasn't the law that I couldn't serve him without ID. I do not know who this man is.
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In the middle of a pandemic, people *still* don't understand how a restaurant works. Some of them still don't seem to understand that we're also people – we're afraid of getting sick, we're just trying to feed our families. 14/16
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I'm sorry I don't have onion rings, but I just laid off 75% of my staff and I'm kind of worried about whether they'll have any food for Christmas. But yes, I'll nod politely while you yell at me. This doesn't even cover the constant battle over masks, 15/16
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@ItsWhitneyLeann
@SheRatesDogs
Oof. I once went on a date with a Hill staffer at Miss Whiskey's (so, loud) and asked him to switch sides with me because I have partial hearing loss in one ear and couldn't hear a damn thing he said. He *politely declined*.
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When I get home, I go to my room without speaking to my housemate and sit in my chair. The lamp is too far away to turn on from there so I sit in the dark. For an hour. Doing absolutely nothing. I do this fairly regularly. I don't even doom scroll. I just...sit. 12/16
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This is the single greatest Resy interaction we've ever had. Not even mad, it made our night.
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A woman asked to speak to the manager this evening, so I took a deep breath and went to face my doom. Plot twist: she absolutely gushed about the place. Service, taste, menu selection, music – she raved about all of it. Do this more, folks. It makes us so happy.
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@Carina_Amyth
@ask_aubry
He definitely doesn't love her, but that boy does. How does she balance that? This is one of the most devastating one of these I've seen.
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Accuses me of taking his money. THEN, he explains that he willingly gave his card information to a young lady and she keeps using it. He did it to himself. More name calling. I tell him I'm not inclined to help people who speak to me that way and he needs to call his bank. 9/16
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There's more, but you get it. We get through it, because that's what this whole year has been – getting through it. I can go home as soon as I send out a partial schedule (remember, still waiting on test results), mail a gift card purchased over the phone, and clean up. 11/16
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And I get to do this all over again next week – balance business concerns with human concerns. Weigh the owners' needs against my employees' needs. Respond to customers who complain that it's cold, that their food isn't ready, that their favorite menu item still isn't back. 13/16
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I feel even more guilty because I'm running someone else's small business, I'm in charge of someone else's dreams. And we're losing money. Badly. Hemorrhaging. It's a bloodbath. Not to mention, I've laid off almost my full staff twice now. 3/16
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In person dining is closed because a server tested positive for the virus and all other exposed staff had to be excluded from the building and tested. I feel guilty because, despite our best efforts, staff and customers have still been exposed and someone has gotten sick. 2/16
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People who may or may not qualify for unemployment, who have children or care for their parents, who have bills to pay and lives to live. I had to tell them we're cutting hours, laying them off. That there's no money to pay them. This feels like my fault. 4/16
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@peterimoore
@lisi__mcguire
@nkjemisin
Unfortunately, going to a restaurant right now is the only way I get paid.
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Meanwhile, someone has yelled at me about their food not being ready because it's cold outside (but he doesn't know what name is on the order), another impatient guest has tried to take two orders that are not his, and I have to call another guest to ask about an allergy. 10/16
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@erinmdouglas23
In the aftermath of the shooting on my college campus, this kind of grace was in abundance. It was something that sprung up naturally from our grief and sense of community, and it's something I've held onto dearly for 15 years. Thank you for the reminder.
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So yesterday, I'm working by myself in the FOH with just kitchen staff to make to go and delivery orders. For 6 hours, I read a book, do a crossword puzzle, watch soccer, and freeze by the open door where we hand off orders. We get about two orders an hour. 5/16
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Then it's dinner time and we're suddenly flooded. This is great, we've doubled our sales. I answer the phone and this man is IRATE. He calls me every name in the book and I'm busy accepting and handing out orders, so it's difficult to even understand *why* he's so angry. 6/16
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In between threats and name-calling, I begin to understand the problem: he has received a text about an order from our restaurant that he did not place. I ask him for more information, he continues to read/yell me the text. I'm still handing orders out at the door. 7/16
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I finally get a long enough pause to explain that I accept orders through an online merchant that pre-authorizes payment, I have no way to tell if something is fraud. I may be able to do something if he can tell me the amount or a name. Really, he needs to call his bank. 8/16
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@KaylaAncrum
I had an animal rights professor who reframed this in a fun way: we brought pigeons to NY to be food and messengers and when we abandoned them, they flipped us the collective bird and took OVER and have absolutely thrived in urban environments since.
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If the host quotes you a wait time of 45 minutes to an hour, the following things will not change that:
1) asking for a manager;
2) being a DC politician.
Thanks.
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He's home! After a very long night/morning, I caught him sneaking back through the same window like a teenager trying not to wake his parents. Thanks everyone for the retweets, advice, and support!!! If y'all ever need the same, I'm your gal.
Hey DC Twitter. My indoor kitty clawed through a window screen & is outside for the 1st time. Chipped but no collar. Last seen in the alley behind the 3100 block of 12th St. NE. He's brave but young, so he might run or might come say hi. Name's Tenebris. Please keep an eye out!
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Very first folks to walk in today responded to our request for vaccine cards and IDs with, "well, we live in Maryland." Sounds like a personal problem.
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Saw a woman try to order a martini at
@ivyandconey
and pull an incredulous face when turned down. She then proceeded to tell her date (?) that his whiskey sour was a "girly drink." A) Ma'am, read the dive bar. B) It is 2024, why do drinks have genders?!
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Remember this guy? He came back today and his date left a meh tip. So he ROLLED BACK UP ON A SCOOTER AND HANDED THE SERVER A $20. This man is the gift that keeps on giving.
This is the single greatest Resy interaction we've ever had. Not even mad, it made our night.
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Server: Can I start you off with some drinks?
Woman: Oh, I can't have anything. I'm pregnant. I just found out.
Man (I think brother?): WHAT.
Husband: Well, I guess we're all finding this out together.
Server: ...
...
...
We have mocktails?
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I'd just like to throw this out there: I tweeted that thread thinking it would be the social media equivalent of screaming into a pillow. Thank you all so much for the kindness and support I've gotten in response. Keep your heads up, wear a mask, support small, and tip on to go!
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To the woman who dined and dashed earlier but left her coat: I hope you're cold, we'll be donating it to a winter coat drive.
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Y'all. Reservations existed before the pandemic. It is not a new concept that I might not be able to seat you an hour and a half before your reservation time. Which has been requested twice today.
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Hey DC Twitter. My indoor kitty clawed through a window screen & is outside for the 1st time. Chipped but no collar. Last seen in the alley behind the 3100 block of 12th St. NE. He's brave but young, so he might run or might come say hi. Name's Tenebris. Please keep an eye out!
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@jentrification
Practiced law with several tattoos. Run a small business now with even more. Plus a nose ring. I think tattoos can convey excellent qualities about a person – commitment, patience, appreciation for art, independence, the list goes on.
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MULTIPLE phone calls and emails this weekend that say, "hi, I could only make a reservation for 5, but we're actually going to be 6/8/10. Thank you!"
Did you stop to wonder *why* you could only make a reservation for 5 people?
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Thoughts and prayers to all my fellow industry folks tomorrow. Friday St. Paddy's during March Madness is like the ninth circle of Hell. I wish you all smooth shifts, high tips, and never ending Jameson shots.
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Bar manager IDs a kid at the bar, says he "forgot" it. Sorry, fella, no booze for you. He's obviously here with his parents and thought it might slide. Fast forward and dad admits the kid will be attending the local university NEXT YEAR. This child is 17.
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To the man who just said, "wow, well, you all came really highly recommended," when I told him our credit card system was currently down but I was working on it: you're right! I sabotaged our POS at 7:30 on a reasonably busy Saturday night JUST TO INCONVENIENCE YOU SPECIFICALLY.
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@itsmejessindc
It really, really is. I just feel so awful all the time – is this the right decision? No! Because there IS no right decision. But I love my restaurant and my owners and my staff and I'm going to keep going until there's a vaccine and patio weather is back.
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Yet another (former) DC politician came in and spoke to my staff and to me as if we were something stuck to the bottom of their shoe. That doesn't get you anywhere and just makes your dramatic storming out a relief for us. Bye.
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Table just came to check in for a reservation that they made *for the patio* and were PISSED that we were still going to seat them ON THE PATIO. They were upset because the patio reservation was the only one available online.
Because it's all we have available...
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Please stop moving tables without speaking to a host or manager. We have reservations and, less commonly understood, server sections. You weren't sat there on a whim, we actually have a system, I promise.
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Reservation for 4 comes in and is actually 6. Hosts tell them we have space for 4, but a wait for 6. A member of the party says this is "suspicious." Another member asks, "who do I have to make uncomfortable in order to be seated sooner?" Does anyone know how reservations work?
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We just had a woman come to the service bar and take a beer that WASN'T HERS. When confronted she was rude about it, claiming that she "never received" her order. I was changing the keg and she had waited maybe 3 minutes from time of order...
Do not do this.
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Us: Sorry your table isn't available, but you're an hour early for your reservation time.
Them: Well, it was the only time available!
Us: ...
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Patio guest: There are bugs out here, can we move inside?
Me: Absolutely!
Guest: But can you make sure we're not sitting right next to any other people?
Me: ... I can try, but it's Saturday night and we're getting a little busy.
Guest: Well, that's unacceptable.
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One of my managing-a-restaurant-during-COVID nightmares came true and several staff members tested positive all at once. So we shut down immediately and plan to remain closed until isolation periods are cleared. But then my manager on duty sends me this and I just...
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@BarredinDC
I have the ADA website guidelines printed out and taped to our host stand specifically to avoid this kind of situation. People with "support" animals make it difficult for people with actual service animals. Good for Gina.
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A customer who has been banned TWICE just came in for the first time in five years and had the audacity to get into it with the same bartender he was banned for harassing the last time around. If you're asked to leave a place more than once, why come back?
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@jencashen
@LauraHayesDC
@WashTimes
@MayorBowser
This is *only* a strain on us if people are resistant to the policy, regardless of where they're from. There has been a LOT of strain on us these past two years, but this is really not that big a deal in the scheme of things.
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This woman's Manhattan was too strong so she ordered a Sprite and MIXED THEM, WHAT IS HAPPENING?!
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Folks asked to sit outside because we're full inside. Feels like 40° and is quite windy. As soon as they were left to their own devices, they plugged all three heaters into a single outlet and BLEW A FUSE. Which in turn popped our remaining patio lights. Then they just bailed...
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Well, folks, it happened. First negroni sbagliatio order. Customers are officially banned from the internet.
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@ISellBlkLux
@lafabulous_
@AliceRHamilton
I do this. But I also fucking hate that I *have* to do this.
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@WashProbs
Lived in a horrible group house that had cheap rent and proximity to great bars but was otherwise terrible.
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@CatsOfYore
I don't even know what breed my little gremlins are. They're rescues and they're half of a litter found abandoned in a field. I just call them "chaos kittens." 😂
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Shout out to the table full of women who supported my 20-year-old server after a drunk, angry man made her cry over nothing on her very first solo shift. I actually appreciate when guests call out problematic behavior because it makes my – and everyone else's – job easier.
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Sending good vibes to all the bartenders who are about to shake 79,303,846 Margaritas tonight.
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@peterlafountain
@erinmdouglas23
I wore one of my many Tech shirts to the first March for Our Lives in DC while carrying this sign. I'll be there again in a few weeks.
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@OmariJHardy
Why do elected officials feel like they need to come and insult this city? We didn't invite you and now we're definitely not going to tell you where to go to eat. Go back home if you don't like it. Also, here:
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@ask_aubry
I manage a restaurant and ABSOLUTELY NOT. This isn't a beige flag, it's fire engine red.
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Obviously charged her for the beer she took, not the one she originally ordered. Luckily, it was more expensive.
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@WashProbs
I quit smoking AND successfully managed a small, neighborhood restaurant that's still open and feeling *almost* normal (or what I imagine is going to be normal from now on).
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Managers are there for when things go wrong, yes, but we're also there when things go right and we love to hear about that.
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@Ash__V
@scottbix
@KimKardashian
Didn't put anyone in danger? The only people in the photos wearing masks are the servers. But I guess if you're defending this, I don't expect you to think of service workers as actual people. Disgusting.
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@JCookDC
@BarredinDC
Believe what you want but I also once watched a couple eat an entire three course meal in silence after she turned down his proposal at the beginning of it. People are wild in restaurants.
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Today must be the relationship-is-too-new-for-actual-Valentine's date night because the crowd in here is STRUGGLING. All couples, all awkward conversations, lots of hesitant drinking.
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@APStylebook
Oh, this is hilarious. I came to see the pissed off DC people but found the pissed off PNW people. We both reject this. Thank goodness I use
@ChicagoManual
.
#TeamOxfordComma
#DCStatehoodNow
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@yellenesque
Told a dude who asked for the "fruitiest, girliest drink you have," the other day that our girliest drink was a shot of whiskey.
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Four times in the past two weeks, someone has been either disbelieving or actively hostile upon finding out that I, a woman, have the audacity to be the General Manager. It's 2022, folks.
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Woman ordered an appletini. Her alarmingly green drink appears and she says, "where's the chaser that comes with this?" Asked to clarify, she said, "the apple sour!" We determined that she wanted an extra shot of the sour apple liqueur. Now she is upset that we charged for it...
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@BarredinDC
My heart goes out to all the shift workers who worked late last night and had to either work again this morning or attend to caregiving duties. This Sunday is truly one of the worst brunch shifts of the year.
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@thomasrourke777
@chbooksdc
Also, I believe we've redefined "essential" recently. I promise you that grocery store worker and your last restaurant server smoked some weed at some point. Don't wanna be called a dick? Don't be a dick.
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Same dude just leaned into the expo window to try to talk to the chef. Anyone who has worked with a chef (on a busy Saturday night, nonetheless) will understand why I went, "oh nooooooooo," when I saw what was happening.
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Just started the second book in a trilogy but left it at work...had to make do with the other two books I had in my bag.
#booknerdproblems
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@SureReality
@thepugdc
@Liberalibrarian
That's a great solution for people who aren't the restaurant workers...
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@joshgondelman
The best part of this thread is that I feel compelled to say all of the suggestions out loud to myself while reading them and they're all as adorable as the tiny little bird hops.
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@ashleyn1cole
The meeting can be an email. It should read: "do what you want with your nails and bodies, ladies, and don't let anyone else make you feel bad about it."
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Ok, but have you ever walked home a little tipsy on a perfect late summer evening in DC after taking yourself on a date to a bookstore/bar and having a couple glasses of wine while reading at the bar?
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