One New Zealand
@onenzofficial
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The ONE and only official One New Zealand account. #LetsGetConnected Need help? Visit our contact us page:
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Joined March 2023
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10
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There's something a little bit different about the
@NZWarriors
2024 Heritage Jersey...here's
@JasonCParis
to tell you more
#upthewahs
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From today emergency services’ phones and devices can use both One NZ and
@SparkNZ
mobile networks as part of the Public Safety Network Te Kupenga Marutau, giving them better cellular access, supporting their vital role serving our communities.
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From today customers will no longer be able to access CSAM - child sexual exploitation and abuse websites - on our network as part of our commitment to make a safer Aotearoa for all New Zealanders. Media release here:
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Big news in the office today as one of our owners Infratil announced it will acquire by mutual agreement the shareholding of our other major owner
@Brookfield
Asset Management. It means
@onenzofficial
will be 💯 locally-owned and managed for the very first time 🇳🇿📱👍 1/6
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We almost got PM
@chrishipkins
into the VR headset at the
@onenzofficial
stand at
@FieldaysNZ
. He preferred to chat to the kids having a go. Wise man.
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🚨NEW SMS SCAM 🚨
You may receive a text which says something like:
“Your mobile plan expires tomorrow at 12:01am. To avoid disruption to your mobile service, renew your plan early by visiting: link. Thanks, One NZ”
This text is NOT from us. DO NOT click the link.
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NZ’s best network just got even faster: One New Zealand improves 5G speeds by up to 30 percent after retuning our entire network ⚡️
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Have you met our Co-Interim CFOs, Michelle Young and Sam McNamee? They lead the team that were named Best Finance Team of the Year at the 2023 CFO Awards. But there's one more win we're holding out for this weekend...
#UpTheWahs
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We’re not perfect but, at least we’re trying. Don’t worry, we’ve taken some notes.
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Huge milestone with SpaceX satellite launch last night - we've also announced we're joining a global alliance of telcos to provide reciprocal satellite roaming, meaning our customers can stay connected via satellite when roaming to partner countries.
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We've partnered with the Government Communications Security Bureau to block malicious activity on our network including malware activity, remote scanning or exploitation, and phishing. It's another way we're building NZ's safest network 👍📱🖥️💪🇳🇿
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👀🚀
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We've been awarded New Zealand’s ‘Best in Test’ mobile network by global leader in mobile testing umlaut, part of Accenture for a second year running. 🏆
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We've blocked over 300,000 scam threat attempts in six weeks, working with partners DEFEND and the GCSB’s National Cyber Security Centre to block malware and malicious URLs. 🚫
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A new scam has been identified targeting our customers with an automated message. The recording says that there is an issue with your account and you may be disconnected.
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Check out
@ChrisKeall
's
@nzheraldbiz
report on our announcement that we've signed up to DIA's 11 Principles to Counter Online Child Sexual Exploitation and Abuse and have begun blocking child sexual abuse material at a network level:
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We are seeing an increase in automated scam calls posing as One NZ. We do our best to block these but it's like whack-a-mole with constantly changing +64 numbers. Please be diligent and if you receive a scam call report it. More details here -
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@melulater
@netsafeNZ
Hi Melanie, our team are aware of scam calls going around posing as One New Zealand, more details can be found here- . ^N.N
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With One Upgrade, customers can hand in their existing phone, we’ll wipe their existing plan and set them up with a new phone on an interest-free pay monthly mobile plan.
Read more on why One Upgrade makes us the place to go for your next mobile phone. 📱
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Our customer service levels are the best they've been since 2021, but we'll keep working to better serve you. Don't take our word for it - see the stats yourself - now updated daily on our website. More info here:
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The shift to full ownership by Infratil means we can keep and improve all the technology, services and experiences our customers love. You can read Infratil's market announcement here:
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Check out some of the incredible work done our Te Rourou One Aotearoa Foundation supporting digital equity for Waihōpai / Invercargill rangatahi 🙏
Toitū te Toki takes donated corporate laptops, refurbishes them and gets them into the hands of students who wouldn't otherwise have access to one.
[with
@onenzofficial
]
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@ThisIsCorey
Hey there, thanks for flagging this to us. To report a scam text, please follow the instruction here -
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Infratil’s acquisition is a huge vote of confidence in the
@onenzofficial
team, our direction and the momentum we have in the business. It also means we'll be fully locally-owned and managed for the first time, which is important given the essential role we play for the country
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@mad_hominem
@JasonCParis
@SpaceX
@elonmusk
Kia ora Dave. eSIMs for wearables will be available later this year. ^A.H
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· improving customer service results alongside ongoing business simplification, and
· achieving organisation health (OHI) metrics in the top quartile of companies globally, resulting in – meaning this is a great place to work
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If you get a call that matches this description, end the call and report it. These types of scams will typically target your payment or identity information. Please remain vigilant and report scam calls via our website:
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After the retuning we're seeing download speeds of up to 1.4Gbps - fast enough to download a typical HD movie in about 15 seconds 📱⚡️🏃
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🚨 NEW SMS SCAM 🚨We've identified a new text message scam. You'll receive a text advising you of a new anti-spam feature on the My One NZ app, followed by a link. This text is not from us. Do not click the link.
For more info on all current scams visit:
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One step closer to delivering coverage like never before for Aotearoa 📱🛰️ Text service coming late this year.
This post was sent through a SpaceX Direct to Cell satellite in space 🛰️
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@CucumberError
@vodafonenz
Hi there, our 'Upthewahs' network banner will stay in place until the Warriors NRL campaign comes to an end or may extend if they win the NRL Grand Final. ^N.N
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The recorded message attempts to guide you through a series of prompts to speak to someone to resolve the issue. (options to press 1 for English or 2 for Chinese speakers).
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Kia ora. Just a heads up we are performing essential maintenance to our online services on Sunday 10 March early morning, 1.00 – 1.15AM.
During this time, there will be no access to the My One NZ App, One NZ website, and self-service options when calling our customer services.1/3
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We're proud to be the first NZ telco to introduce the international, industry wide Eco Rating scheme to help Kiwis identify more sustainable mobile phones, supported by the
@TCFNZ
#EarthDay2023
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Infratil’s willingness to invest in One NZ reflects the growth and success we’ve delivered recently including:
· transforming our business with the rebrand from Vodafone to One New Zealand
· leading the market in total postpaid mobile connection growth for the past 8 quarters
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What happens if I get a call? If you receive this scam call it will most commonly be from a +64 (New Zealand) number.
When you answer the call a recorded message plays saying there is something wrong with your One New Zealand account and that it will be disconnected
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@PaulBrislen
Hi Paul, we have put up a banner on our app and website to advise customers of scam calls going around posing as One New Zealand. We'd suggest reporting any scam calls you receive here:. ^N.N
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Isn't it beautiful 🤩🤩🤩
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@Antipodeanbrum
@Ticketmaster_NZ
Glad to hear that this has since been resolved for you. 💚😊 ^N.N
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@CarlElphick
Hi Carl, from 2 October 2023, our consumer Unlimited Broadband Fibre, Unlimited Broadband Fibre Max, HFC, VDSL and ADSL consumer plans will be increasing. 1/2
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@Sasbyman
Awh Craig! Thank you for sharing your lovely feedback. We appreciate it. We're truly blessed with some awesome people. 😊 💚
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@ShaunFisherNZ
We are unable to share exact details for security reasons, but we are working with authorities to identify and remove objectionable material. Hope that provides a little more clarity on the situation! 😊
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Meet our Community Catalysts from Te Rourou, One Aotearoa Foundation, and catch up on what they're working on down in Murihiku to address youth disadvantage 🙌
Youth in our southernmost city didn’t feel like their voices were being heard. So the Invercargill Initiative was created.
[with
@onenzofficial
]
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@ShaunFisherNZ
Hence, signing the 11 voluntary principles, and applying CSAM blocking at a network level. One New Zealand applies blocking directly at a network level for both mobile and fixed customers, meaning you cannot access these sites on our network.
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@nzregs
Hi Regan, our Head of Mobile Networks has just informed me that we have some exciting upgrades in the Mt Eden area - feel free to direct message us for more details. 💚 ^N.N
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@saaranas
Hi there, to show further support to the team as they charge onto the NRL Finals, we have changed our network banner to UpTheWahs for the remainder of the Warriors NRL season. 💚😁 ^N.N
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@bloggeratlarge
Hi, you would have to contact us to have global roaming enabled again. Nonetheless, we'll pass feedback on to our team to look into implementing this feature in the future. Thanks ^HA
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@CarlElphick
At One New Zealand, we’re continuously investing in our mobile and broadband network to make sure it performs the way customers need it to. For this to be possible, we sometimes have to change our plans and prices. 2/2 - ^N.N
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@itsgrego
Hi Greg, please visit our One Pin link - to add a pin drop as this helps us identify which areas require further attention. 😊 ^N.N
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@ShaunFisherNZ
We have, for many years, been part of the DIA’s filter programme, and will continue to be, but with this being a growing issue we wanted to strengthen our protections against this kind of material on our network.
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@SamSeabourn
@JasonCParis
And we will keep investing to upgrade our network, including 4.5/5G upgrade acceleration and 3G switch off. SpaceX will kick in once you leave our network and will cover the less populated and remote parts of the country. 2/2 ^N.N
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@CamDouglasMS
Hey Cameron, could you please try changing to a different network carrier on your phone to see if that resolves the issue. If you require any help on how to do this, let us of the make and model of your phone. Thanks ^Hamish
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@sponno
Hey there, that certainly sounds strange. Could you give us a call via this number - 0800 800 021? We'd love to see how we can help. 😊 💚
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@stariijabi
Totally understand, and it's always best to check first as these scammers are getting quite creative. 💚 ^N.N
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@xCausinChaosx
We have, for many years, been part of the DIA’s filter programme, but with this being a growing issue we wanted to strengthen our protections against this kind of material on our network, hence signing the 11 voluntary principles, and applying CSAM blocking at a network level.
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@Bromley_86v2
Hey! Thanks for sharing your concerns. We understand where you're coming from and would like to assure you that we do not consider ourselves as the censor. Our primary focus is, and will always be, providing our customers with the best connectivity. 💚
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@CarlElphick
Hey there. Thanks for letting us know. We'll pass onto the team and get it sorted. Currently, we have Pacific Dawn, Pacific Jewel, not Pacific Explorer. 😊
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@Cryan1974
We have, for many years, been part of the DIA’s filter programme, but with this being a growing issue we wanted to strengthen our protections against this kind of material on our network, hence signing the 11 voluntary principles, and applying CSAM blocking at a network level.
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