Hydro Ottawa
@hydroottawa
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Power out? Call 613-738-0188 or report it online. Active daily from 8AM-4PM & major outages. Il nous fera plaisir de vous servir en français.
Ottawa, Canada
Joined October 2007
UPDATE: To date, we’ve successfully restored power to just over 70,000 customers. The level of damage to our distribution system is simply beyond comprehension. We’re managing this from a whole of city perspective given that no single area of the City is unaffected in some manner.
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Our social media team is signing off to catch some zzzzz’s and will be back first thing in the morning. Our field crews continue to work around the clock. Goodnight and thank you, once again, to our customers for their continued patience and understanding.
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All available Hydro Ottawa employees, external contractors, and other Ontario and out of province utilities have been called in to assist with restoration efforts. These reinforcement crews are coming from as far away as the Greater Toronto Area, Kingston and New Brunswick.
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UPDATE: We can now confirm power has been restored to all of #Barrhaven at this time. If you live in this area and still do not have power, please call out outage line 613-738-0188. #OttawaOutage #ottnews.
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We’d like to thank all our first responders, essential workers who are ensuring public safety while working around the clock and over the coming days to get power back and people to safety. Remember, if you see them out, please keep a safe distance 🙏.
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We sincerely wish we could provide restoration times for all of you. As soon as we know, we will post. Ottawa's electricity grid has not sustained such extensive damage since the Ice Storm of 1998. Our crews will continue to work around the clock. Scene at Greenbank today:
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Drone footage over Chaudière Falls along the Ottawa River today. This is only the second time in our 100+ year history that we've opened up all the spans of the Ring Dam. #ottflood
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Today, we made significant progress, with crews focused on working in some of the most impacted neighborhoods including: Merivale, Woodroffe, Greenbank, Pineglen, Overbrook and Elmvale Acres.
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UPDATE: Crews have restored power to 86,000 customers thus far. We'll continue to keep you advised of the situation via the news media and here on our Twitter feed.
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After another long and busy day, we are wrapping up our social media reporting for the night. We want to thank you for your continued patience & understanding as restoration efforts continue through the night and over the coming days. Tweet you back in the AM, goodnight Ottawa!
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UPDATE: Crews continued to work through the through the night, and have restored power to 106,000 customers. Crews continue their efforts to repair damage caused by Saturdays storm and restore service for all customers.
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SUN MAY 22 (11AM) UPDATE: The moment we have information about specific neighbourhoods, we will share it here. We know this is difficult and we want to assure you that we are doing everything possible to keep you informed & restore power as quickly as possible.
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Crews have worked overnight and will continue to do so over the coming days. Restoration is expected to extend over multiple days & will be prioritized by trying to do the greatest good for the greatest # of customers: large scale outages restored first, followed by smaller ones
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11,000 customers remain without power. After nine days, we have 100 outages to restore in areas of the city. Extensive construction. In total, 300+ poles needed replaced. Comparison, Ice Storm: 50. Tornadoes: 80. debris & downed trees. Efforts continue around the clock today.
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Hydro Ottawa wishes to thank its customers for their patience and understanding as restoration efforts are underway. We will provide as much info as possible to our customers, the media, our shareholder and the general public, as it becomes available.
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Our apprentices (green hats) have stepped up and joined our seasoned crews working all weekend to repair damage to infrastructure and get power back up. We are all hands on deck. #OttawaOutage #ottnews
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Crews continue to make repairs and restore power across our city tonight & into the coming days. As of 9 p.m. we’ve successfully restored power to just over 108,000 customers. Thank you all for your patience & please be safe. Our social media updates will resume in the a.m.
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As you all understand, restoration on this scale is long, hard and difficult work. Pictured here are crews installing new hydro poles at 📍Merivale Rd/Viewmount Dr.
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We're grateful to our friends @alectranews (Alectra Utilities) for dispatching 18 employees to assist our crews in our restoration efforts. Help is on the way! #Ottnews #OttawaOutage #OttCity.
Hey @hydroottawa you helped us in 2013 during the ice storm, today we’re sending Alectra crews to repay the favour. #OttCity #OttNews #ONstorm #OttawaOutage #HelpingNeighbours
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Due to the extensive damage to our infrastructure, we are not able to provide ETRs for specific areas and wards. Restoration is expected to extend across multiple days, and we will communicate more information as it becomes available. Hang in there, Ottawa!
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We'd like to remind everyone to please be judicious w/ energy use once power is restored. While it's tempting to turn everything on, many are still without power & the grid is still being repaired. Conserving energy will be key to prevent new issues from impacting the power grid.
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We understand that due to cellular issues, many of our customers are unable to see our map and the magnitude of the outages across our city. Hope you can view it here. Please know our crews will work to restore everyone, but damage is deep. More updates to come. Thank you.
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Reinforcements from @TorontoHydro have arrived in town to support our crews and restoration efforts in the most affected areas of our city. If you see them in your neighborhood, we ask that you please keep a safe distance.
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We came across this gif and thought we'd make a joke about a jump rope. But we decided to skip it.
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We can confirm that power has been restored tp the Queensway Carleton Hospital and Royal Ottawa Hospital. Crews are focusing assisting other hospitals, the Robert O. Pickard Environmental Centre (ROPEC) water treatment plant, and the airport, among other critical institutions.
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We understand everyone still without power is eager to know when it will be restored. We will only share restoration times that we are certain about - we don't want to share inaccurate information. We thank you for your ongoing patience & promise we are working 24/7 to restore.
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The storm damaged more than 300 poles across Ottawa. By comparison, 80 poles needed replacing after the 2018 tornadoes. As you all understand, this is long, hard and difficult work. We thank you for patience as we work as quickly and safely as possible to restore power.
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Power has been restored to just over 125,000 customers. We ask that residents remain patient and understand that we're working around the clock to restore electricity to everyone within our service territory. As you can imagine, this is long, hard and difficult work.
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SUN MAY 22 (10AM) UPDATE: 176,000+ without power at this time. We believe it will be a multi-day outage for some. Crews restoring critical customers like hospitals/emergency services and outages affecting large neighbourhoods. Hope to give more info/details ASAP. Thx for patience.
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Hey Ottawa, we know it's been a tough day without power. The situation continues to fluctuate as a result of bad road conditions, ice build up and downed trees and power lines. Crews will be working 24/7, and the safety of our workers & the public remain our top priority.
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The focus for today's work includes significant tree removal and civil work to get new poles installed. With more than 200 damaged poles across the city, this level of infrastructure replacement would normally require 6 months but we're performing it within days!
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RESTORATION UPDATE: We have successfully restored power to 151,000 customers across the city. Crews are working to energize the remaining 29K.
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RESTORATION UPDATE: Overnight we successfully restored power to an additional 7,000 customers. In total, just over 161,000 customers have power back, with approx. 19,000 who remain without.
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UPDATE: Crews have successfully restored power to 120,000 customers. As your power is restored, we'd like to remind residents to conserve their use of energy and avoid turning on all electronics and appliances to avoid impacting the electricity supply.
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RESTORATION UPDATE: As of 7 p.m., crews have successfully restored power to just over 90% of all impacted customers. Crews will continue restoration efforts into the night. Social updates will continue tomorrow.
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RESTORATION UPDATE: As of 1:30 p.m. this afternoon we’ve successfully restored power to just over 94% of impacted customers, totaling ~170,100 who have power back, with approx. 9,900 who remain without.
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Power is slowly coming on in areas of #Barrhaven. We will provide more precise information on this area as we can, however please remember when your power does come back to please conserve energy & not turn on unnecessary appliances or electronics. Thanks for your understanding.
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UPDATE: As of tonight, we've successfully restored power 143,000 customers. There are 37K remaining without power. Social updates will continue tomorrow morning 🌙 Hydro crews, contractors and utility partners will work on restoration throughout the night. Stay safe & goodnight.
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UPDATE: Pleased to share some areas that our crews tell us *should* be restored by morning: . Lincoln Heights area: Britannia and Queensway Terrace North. Hinchey area: Tunney's Pasture, Hampton Park and Island Park Drive. Woodroffe area: Carlingwood, Bel Air Park.
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UPDATE: as of 7:20 am, 171,462 customers are affected by 200 power outages across our service territory. More than 80 poles are down/damaged. Crews are working as quickly and as safely as possible to restore power to everyone. #Ottnews #OttawaOutage.
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The Merivale Transformer Station supplies power to a large portion of Nepean and Barrhaven and other parts of Ottawa. The damage is catastrophic and will take days to rebuild. Please know that we are looking at innovative ways to reroute power to customers. #OttawaOutage #Ottnews
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As we head into the night, we want to thank our customers for their patience and understanding as restoration efforts continue through the night and over the coming days. Social media updates will resume in the morning.
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We can confirm there are outages to over 85,000 customers across #Ottawa as a result of the storm (including damage from winds, lightning & tornado activity). There is significant damage to the grid and all crews are out assessing damage and will establish a priority restoration.
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We’d like to thank all our first responders, and essential workers who are ensuring public safety while working around the clock to restore power. Remember, if you see them out, please keep a safe distance. Updates will continue tomorrow.
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An important video message from Hydro Ottawa's Director of Distribution Operations, Joseph Muglia: "We are here and our crews are working around the clock to restore power as quickly and safely as we can." Thanks for your patience, Ottawa. #Ottnews #OttawaOutage #OttCity
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Clean-up & restoration is very complex due to downed trees, poles and wires. Our plan is to make areas safe and continue to assess the damage and materials required to effectively restore power. Safety remains a top priority for our crew and community.
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Inclement weather has hit the Ottawa region and many are left with power. Crews are on their way to assess and restore power.
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BARRHAVEN OUTAGE UPDATE: After fully assessing the situation, we are expecting to have Barrhaven restored by end of day tomorrow (Sunday, September 23). We will be better able to confirm this tomorrow, but to alleviate concerns wanted to share this ASAP. #OttawaOutage #OttNews.
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We have approx. 110,000 customers who remain out of power. In many cases, the restoration efforts will be lengthy as crews deal with downed trees, damaged hydro poles and other obstacles on a house-by-house basis across the city. Info will be shared as it becomes available.
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RESTORED: Power has been restored in Barrhaven, College, Rideau-Goulbourn, Gloucester-South Nepean, Knoxdale-Merivale ward. Thanks for your patience. #ottcity @RickChiarelli, @ScottMoffatt21, @MeehanCarolAnne, @KeithEgli.
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RESTORATION UPDATE: As of 5pm, we have restored power to 154,00 customers across the city. Crews continue their work around the clock to energize the remaining 26K customers.
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Parts of #LincolnHeights, #BayWard & #Westboro are also coming back online. Please remember to conserve energy at this time by unplugging or turning off unnecessary devices/electronics to prevent new issues from impacting the power grid. We thank everyone for their understanding.
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Since Saturday, we focused on making areas safe and restoring critical services needed to assist others. Crews continue to work around the clock, and we estimate that most customers should be restored over the next 2-4 days.
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We are dealing with a high number of downed powerlines across the city. All available Hydro Ottawa employees and external contractors have been called in to assist.
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Crews are working in some of the most-impacted areas of the city today, including Merivale, Woodroffe, Greenbank, Pineglen, Overbrook and Elmvale Acres. While we don't have restoration times, we are hopeful to have the bulk of our system back up by end of day, Friday. #ONstorm
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Given the number of separate events and the extent of damage to electrical equipment, this will be a multi-day restoration effort. To date, we’ve successfully restored power to just over 10,000 customers. Remember - if you see a downed powerline - stay back 10 meters.
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Crews have now safely restored power to some of our customers in #RiversideSouth. Thank you all for your patience! #Ottnews @qaqishmichael.
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This morning, 3,570 customers remain without power. Some still affected by outages are in Arlington Woods where devastation was greatest. Our crews continue to work to restore power in this heavily damaged area. #Ottnews #Ottcity #OttawaTornado
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⚡️ Crews out in full force around the city as a whole bunch of messy weather made its' way through Ottawa.
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Our social media team is signing off for the night & will be back in the morning with updates. Crews will be working & patrolling throughout the night to restore power to remaining affected customers. We know this has been a difficult time & we appreciate your patience. #ottnews.
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KANATA NORTH UPDATE: We are happy to report that crews expect to have power restored in your area around 10pm. Thanks for your patience and please continue to stay safe. #OttawaOutage #Ottnews #OttCity.
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#OttawaOutage Update - 3,570 remain without power, mostly in the Craig Henry and Arlington Woods area where devastation was greatest. More info to come #ottnews
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6:45AM UPDATE: Our overnight crews were kept busy restoring power to hundreds of customers. There are currently just over 100 customers without power. Our crews are working as swiftly as possible while keeping safety for all a priority.
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Our crews continue to work around the clock along (along with support from utility partners) and will continue to do so over the coming days to complete repairs. We continue to work as quickly as possible while keeping safety as the number one priority.
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In the last hour, as the storm rolled through there were several new outages across the city. We will be working as long as it takes to get things back up and running! Thank you everyone for your patience and for letting us know of issues and dangers in your areas!.
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Clean-up & restoration is very complex due to downed trees, poles and wires. Crews will continue to work overnight and into tomorrow. Safety remains a priority. #OttawaOutage For updates:
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In response to the urgent need for medical PPE during the #COVID19 crisis, we're doing our part. Today, we donated 12,000 surgical masks to the @OttawaHospital. Thank you to all the healthcare workers dedicated to fighting this virus and caring for our community. #ottcity
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Crews and resources are being dispersed to every corner of the city. Here they are working on replacing damaged poles at Merivale . Thus far, we've restored power to 137,000 customers.
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RESTORATION UPDATE: As of this morning, we have successfully restored power to 149,000 customers. There are 31K who remain without.
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UPDATE: As of this morning, crews have restored power to approx. 135,000 customers. At peak we had approx. 180,000 customers impacted and 1,000 outages across our territory.
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As of 4:20 pm, one outage is affecting 109 customers. Hydro Ottawa crews continue to work to restore their power. Social media crew is signing off and will be back on tomorrow morning. #Ottnews #Ottcity #OttawaOutage.
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Crews are working in the Knoxdale area & other affected areas to restore power. A reminder that our outage map includes information on outages affecting ten or more customers that reside within 200 metres of each other. We will not stop until all power is restored. #OttawaOutage
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We apologize that we aren't able to answer each and every one of you on social. Please know that we are reading all your tweets and messages and we are working throughout the night to bring the power back on. #OttawaOutage.
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Our crews are out in full force working in the city tonight and will continue to work until power is restored. Thank you to our customers for your patience and understanding. #OttawaOutage
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Since yesterday, restoration efforts have been focused on the following areas:. 👉Alta Vista.👉 BelAir Heights.👉Colonnade .👉Elmvale Acres.👉Greenbank.👉Merivale.👉Overbrook.👉Pineglen.👉Village of Richmond.👉Woodroffe. If you see crews in your area, pls keep a safe distance.
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Thanks for your patience today as crews restored power (117K and counting). The wind & snow are expected to continue into tomorrow, but so will we. We're calling in a favour to someone we know. 😉 To quote Miracle on 34th Street: "I believe, I believe. It's silly but I believe."
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UPDATE: There are a total of 251 separate outages now in the city affecting at least 147,000 customers. We are working closely with the City and EMS regarding the #OttawaOutage and will be providing updates throughout the night.
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Mike, Supervisor of Distribution Operations, is on the scene in Nepean tonight as our crews deal with the aftermath of the storm that caused significant damage to our city. Crews are working through the night. The scene is dangerous - please stay away. #Ottnews #OttawaOutage
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We're signing off. Our social media team is going to catch some Zzzzz and will be back in the morning. Our crews and lineworkers continue to work 24/7 to restore power.
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Overnight and into tomorrow crews will continue to work in the following areas: . - Carlingwood/McKeller Heights.- Pineglen Annex .- Tanglewood .- Cityview Skyline.- Fisher Heights . Social updates will resume tomorrow AM.
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UPDATE - as of 7 am, 70,000 Hydro Ottawa customers affected by 100 outages. Major pockets in Barrhaven, Nepean, Lincoln Heights, Richmond and Manordale. Crews are working as quickly as possible to restore power safely to affected customers. #OttNews #OttawaOutage #OttCity
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Working on power lines at night requires extreme concentration. Our crews are operating as swiftly as possible while keeping safety for all a priority.
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Our crews received a proper send-off earlier this morning as they left for Nova Scotia. Together with teams from other utilities, they'll be helping @nspowerinc with restoration efforts following Saturday's storm. #NSStorm #HurricaneFiona
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The repairs required as a result of Saturday's storm are complex with extensive damage to infrastructure across the city. As crews continue to work around the clock, we are unfortunately not yet able to accurately provide estimated restoration times.
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VIDEO: Our crews working closely with our #mutualaid partner @alectranews to repair damage and clear debris in the Arlington Woods area earlier today. Thank you Alectra! #OttawaOutage #ottnews #ottstorm
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BRIDLEWOOD and GLEN CAIRN UPDATE: Our crews are happy to report that power has been restored to both neighbourhoods in Kanata. Thanks for all your patience. If you reside in these areas and do not have power, please call and report to our outage line 613-738-0188. #OttawaOutage.
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Day crew briefings have taken place while our overnight crews have headed home for some rest. Our restoration efforts will continue until the last customer is reconnected. We will continue to share information as it becomes available.
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We are very grateful for the tremendous support from neighbouring utilities and contractors. We can't thank them enough for leaving their families and friends this holiday weekend to work alongside our crews.
After arriving in Ottawa yesterday, our crews along with crews from Kodiak Tree Services, are continuing to assist @hydroottawa in restoring power to the thousands of customers affected by last week’s ice storm.
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Working around the clock, our crews’ efforts have been bolstered by contractors and other mutual aid partners. We are grateful for their support in helping restore power to neighbourhoods across our city. #ThankYou
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4:00 PM UPDATE: Our crews have been delivering the gift of power all day. Six customers remain without power. Crews remain diligently focused on re-energizing those homes and will continue to respond throughout the holiday weekend.
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