@top33204849 Hi there. We're aware of an outage affecting customers in the area, and crews are onsite working as quickly and safely as possible to restore power. We appreciate your patience.

@scooper2001 Hi Sandy. We're aware of an outage affecting customers in the area and crews are en route. We appreciate your patience.

In honour of #BlackHistoryMonth, we’re excited to spotlight Katanya Martin, a talented professional engineer on our Distributed Energy Resources Connections team. She facilitates solar and energy storage project connections, contributing to our net-zero goals and the hardening of our electrical grid. Katanya moved to Canada from Antigua to pursue electrical engineering and joined Toronto Hydro in 2017. Her passion for her career has been key to her success and she encourages young Black professionals to explore the utility industry — one that she considers enriching and that has great impact on society. For Katanya, Black History Month is a time to honour the legacy and achievements of Black individuals, which inspire her daily. #EmployeeSpotlight #Engineering #BHM2025

Hi Shawn. We’ve looked into this for you, and can confirm there’s a planned outage in your area scheduled for February 12 due to system updates and associated equipment replacement. We understand that it’s difficult to be without power and we’d like to thank you for your patience and understanding in helping us provide reliable service to you and your neighbours.

@MathiasCordina Hi Mathias. We're aware of an outage affecting customers in the area, and crews are onsite working as quickly and safely as possible to restore power. We appreciate your patience this morning.

@HydroOne Outage update: Power has been restored to all customers in the area. Thank you to @HydroOne and your crews for your support and to our customers for your patience.

Outage update: We’re continuing to make progress working together with @HydroOne to respond to this loss of supply outage. A loss of supply occurs when Hydro One experiences issues with its power supply and the flow of power to Toronto Hydro customers is disrupted. Learn more about loss of supply outages:

We’re proud to share that we surpassed our annual fleet electrification goal for 2024, with 29% of our vehicles now being electric or plug-in hybrid/hybrid, highlighting our dedication to sustainable transportation initiatives. 🔌 As part of this effort, we successfully decommissioned 31 gas-powered vehicles and replaced another 26 with hybrid or electric alternatives. We also introduced our brand new electric bucket truck last year — you might have even seen it at the Toronto Santa Claus Parade! We’re excited to continue progress on our commitment to sustainability and to reducing emissions within our operations! #ElectricFleet #Fleet #ElectricVehicle

We’re proud to celebrate #BlackHistoryMonth, honouring the resilience and contributions of Black communities amid systemic oppression. Let’s take this time to listen, learn and work towards a future that embraces inclusion and creates opportunities for all. This February, we’ll be highlighting team members who are sharing their insights on the significance of Black History Month — stay tuned for their stories! #BHM2025 #CelebrateBlackExcellence #SocialJustice #CelebrateDiversity

@blue124567 Hi there. Thanks for your question and our apologies for any confusion. Our outage map counts customers by meters, and some condos or other buildings are fed by a single bulk meter, which means that an outage may impact more residents than indicated on the map. Hope this helps.

@soaptuning Hi there. We’re aware of an outage affecting customers in the area. Our crews are onsite and the current estimated time of restoration is 3:54 p.m. We appreciate your patience as we work as quickly and safely as possible to restore power.

@SteveUrszenyi That’s great to hear. Thanks for the update and support, Steve!

Yesterday, our President and CEO, Jana Mosley, shared valuable insights at the @TorontoRBOT's Climate & Energy Economy Symposium about Toronto Hydro’s role in supporting and enabling the @cityoftoronto's net-zero vision by focusing on three key areas — investing in a grid that can support the energy transition, embracing modernization and innovation, and working directly with residents and businesses to enable and scale climate action. During her speech, Jana highlighted that balancing rapid growth with the need for ambitious climate action requires a strategic approach and alignment between stakeholders at every level, from government to the private sector. At Toronto Hydro, we remain committed to our customers, the City of Toronto and the community we serve, and are dedicated to doing our part to help address the climate emergency and to meet not only the demands of today, but pave the way for a prosperous, sustainable future for all Torontonians. #NetZero #Sustainability #ClimateAction

@Austinomoruyi2 Hello Austin. Thanks for reporting. We’ve shared this information with our Trouble Dispatch team and they will investigate further. If you have any additional questions, please don't hesitate to reach out. Thank you.

Customers who are behind on their electricity bills may qualify for financial assistance through the Ontario Electricity Support Program (OESP), which grants eligible customers a credit on their monthly bill. Learn more about OESP & other support programs:

Our Field Operations crews tackle challenging and high-risk work on a daily basis — from heights and high voltage to traffic zones and confined spaces. Safety is their top priority, and we’re proud to share that they recently achieved 500+ days without a recordable injury associated with work in the field (May 2023 –Sept. 2024)! Congratulations to our crews on this milestone and thank you for your unwavering commitment to safety and keeping Toronto powered! 💪#SafetyFirst #DedicatedToSafety #EmployeeWellbeing

Hi Michelle. We understand how challenging unexpected outages can be and truly appreciate your patience. While we do our best to prevent them, outages can still happen from time to time. To help stay prepared, we’re committed to sharing tools and resources that can help customers stay safe and informed. Please visit our outage hub, which includes our Emergency Preparedness Guide, to learn more: