Forethought
@forethought_ai
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The most advanced generative AI agent for customer support.
San Francisco, CA
Joined April 2018
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We’re honored & excited to be named a
@Forbes
Next Billion-Dollar Startup! 🎉🦄
Forethought aims to transform customer and employee experiences through human-centered AI, and we’re just getting started.
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The future of CX is here.
👋 Say hello to SupportGPT™: the World’s First Generative AI Platform for Customer Support!
Learn more about SupportGPT™, and try it out on your own data today—for free!
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39
We are excited to announce our
#SeriesA
led by
@NEA
! Thanks also to our new angel investor-preneurs
@collinmathilde
@vladtenev
@alexavontobel
@briannekimmel
@mallun
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We're excited to announce our $65M Series C, accelerating our mission to unlock human potential with AI!
Thrilled to partner w/
@STEADFAST_VC
,
@NEA
,
@aplusk
and Guy O'Seary's
@sound_ventures_
,
@GwynethPaltrow
,
@BaronDavis
,
@RobertDowneyJr
, & more.
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7
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It’s a great day for us at Forethought. 🎉 Today, we announced our Series B funding round in
@Forbes
. Our CEO
@dojiboy9
spoke with
@alexrkonrad
to discuss our business, the round, and our
#AI
powered customer support agent, Agatha. Read more here:
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Our small but mighty Forethought team is ready to tackle day 2 at
@saastr
! Come find us to nerd out about AI for customer support augmentation
@hpattters
@dojiboy9
@jennykaehms
#SaaStrAnnual19
#SaaStrAnnual
#SaaStrmoments
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4
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At Forethought, we’re serious about AI. And now we’re getting even more serious.
We’re excited to announce our partnership with
@Mila_Quebec
, one of the world's leading AI institutes!
Learn what this partnership means for our customers and the industry:
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"Someone is going to build an AI that can connect to all of your data and services, and act on your behalf in the world." -Bill Gates -
Being a part of the
@villageglobal
family has it's perks, like being backed by entrepreneurs like
@BillGates
, Jeff Bezos, Sara Blakely, etc.
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Forethought forges ahead, amidst global crisis, in enabling
#customersupport
teams by bringing on president, Dan Watkins, a highly experienced sales exec and employee 15 from Qualtrics. Learn more:
#PressRelease
#AI
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📢 Today, our CEO
@dojideon
announced our newest innovation, Autoflows—powered by SupportGPT— on stage
@techcrunch
Disrupt. Learn more about how Forethought is ushering in an efficient, goal-oriented, AI-first future! 🚀
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We're thrilled and honored to have won Battlefield Disrupt SF 2018! Thank you to all of our investors and supporters!
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Bing, bang, boom 💥 💥 💥
Forethought has been named one of Comparably’s Best Companies to Work for in the Bay Area.
PROUD is an understatement. 🥲 🏅 😤
See the full list here:
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We've partnered with
@FrontApp
to bring Agatha into the inbox! From
#CustomerSupport
to
#CustomerSuccess
,
#Sales
, and more, teams of all kinds can now respond faster in Front with the knowledge they need at their fingertips.
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We wouldn’t be one of
@Forbes
' Next Billion-Dollar Startups without our incredible people, customers, partners, and investors.
Here’s to all of you for making this possible and to the continued growth ahead!
Read more about how we got here:
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In Orlando for
@TSIACommunity
World INTERACT this week? So are we! 🙌
Come stop by our booth
#523
to learn more about SupportGPT™ and to chat with members of the Forethought team.
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2018 was one heck of a year, but the journey has just begun. Check out what Forethought founder
@dojiboy9
has to say about what's in store for 2019.
Want to learn more about
@forethought_ai
?
Check out our blog reflecting on the crazy year 2018 was, and what the future has in store:
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Don't miss this conversation, "What's Next for ChatGPT and Generative AI," featuring Forethought CEO
@dojideon
! Register now for the discussion today at 11 am PT.
Tomorrow, we bring together
@dojideon
@sarahookr
&
@JadynBryden
for a special conversation with
@amir
on generative AI. Register here:
Held in partnership with
@LIFT_Labs
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Tune into
@joemartin
's The DNA of an Exp to listen to
@forethought_ai
's co-founder & CEO, Deon Nicholas, & president, Dan Watkins, chat about the power of excellent AI in the everchanging landscape of customer experience.
Watch at 9 am PST, June 16 here:
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Exciting news!
@aplusk
is joining us at Forward! 👏🏼🎊
We are so excited to chat with Ashton about his career, his thoughts on the importance of AI and the future of technology, and on how we can use technology for good.
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7
@dojiboy9
is speaking at
@Incite_Group
West Coast's Top Service Summit. Come hear him talk at 12:15 on a panel called, "More Than Just Chatbots: New AI and IoT Applications Redefining Customer Service".
What are your biggest customer service pain points?
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Proud of our co-founder Deon
@dojiboy9
for his appearance in
@Baystbull
, the 30 under 30 publication for the Kingdom of the North!
#BSB30X30
#YesItsGOTweek
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#SupportGPT
™, the World’s First Generative AI Platform for Customer Support, is here!
Read all about it in this
@TechCrunch
article:
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Thanks
@Entrepreneur
for featuring Agatha Answers as a practical example of how AI is being applied to businesses big and small. Other case studies include AI for talent intelligence, sales, and emotional analysis.
@eightfoldai
@leadfuze
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We launched Agatha Deflections, a new tool that enables teams to automatically respond to support tickets. We are offering complimentary access to teams handling over 2k tickets/week until June 1. Check out the full details here:
0
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March 25th,
@SamiGhoche
will be speaking on a panel at the
#AAAI
Symposium
@Stanford
. Stop by to say hi if you're also attending!
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Say it with us …
👏🏼 Customer
👏🏼 Support
👏🏼 Drives
👏🏼 Revenue.
We’re diving into it with
@Hyken
this Wednesday, May 25th.
You don't want to miss this; register now!
#webinar
#customersupport
#drivinggrowth
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Join us in welcoming Mitchell Hanson as Forethought's new Vice President of Demand Generation! 🎉
We're thrilled to have Mitchell on board as we continue to grow and innovate at Forethought! Please join us in welcoming him to the team. 🤝
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🟨🟨🟨🟨🟨
🟨🟨🟨🟨🟨
🟨🟨🟨🟨🟨
🟨🟨🟨🟨🟨
🟨🟨🟨🟨🟨
Not a wordle. Just Forethought filled with Sunshine.
We’re happy to announce that Forethought now integrates with
@Zendesk
Sunshine Conversations!
Learn more >>
@zendeskpartners
#CustomerExperience
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Forethought is a Winner of Comparably’s Best Company Outlook 2022. Check out our award winning company culture as rated by our own employees
#comparably
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Today is the day!! ☀️🎊
We can’t wait to hear what our lineup of CX leaders have to say about the future of customer service.
Doors are open, and the opening keynote starts at 9:15 AM Pacific - join the party!
You don’t want to miss out!
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We’re excited to announce the launch of Discover, the latest innovation from Forethought! 🚀
Discover delivers powerful, proactive insights to CX leaders so they can take action and make data-driven decisions.
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Last week, our Founder Deon Nicholas launched Agatha Predictions at TechCrunch. Missed the event in real-time? Now you can watch the video or read the transcript on our blog.
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20+ CX experts.
3 inspiring tracks.
1 incredible day.
Join us for Forethought’s first ever virtual event to learn from the brightest minds in customer experience.
Register now!
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"Hmm, I didn't get that. Here are some things you can ask me."
🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
#ai
#cx
#chatbot
#conversationalai
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In celebration of
#BlackHistoryMonth
Deon shared his story of entrepreneurship with
@Jopwell
, a career platform for Black, Latinx, and Native American students. To all the students looking for jobs and internships, we wish you the best of luck (and are also hiring)!
We're all about following your passions to succeed in your
#career
. That's why we're excited to hear from
@dojiboy9
, founder of
@forethought_ai
, with his take on AI, pitching, and running a business. Check out his article on
#TheWell
: .
#blackentrepreneur
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On Friday, October 4th, founder
@dojiboy9
will take to the
@TechCrunch
Disrupt stage again for the Passing of the Cup. Read on to explore updates as we celebrate one year of company growth.
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Operational AI? Conversational AI?
What do they do and how are they different?
We'll help you understand; just check out the blog!
#AI
#artificialintelligence
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#CustomerServiceWeek
ends today, but at Forethought, we celebrate Customer Support heroes everyday. We sat down with our founder, Deon, to chat about changes in the field. Read Now:
#AI
#customersupport
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What exactly is
#omnichannelsupport
?
Join us at Forward where
@KFaltorusso
from
@clientsuccess
and Tim Sheard from
@Zendesk
share how they've powered through on their way to meet customer needs.
Register here:
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What is the future of CS? 🔮🔮🔮
We promise it’s not a chatbot.
The future of
#customersupport
is focusing on your customers. We’re showing you how to tap into that information during our sessions at Forward.
Register now!
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3600+ people in line for customer support? 😬
We feel your pain
@Grubhub
support reps.
We also know an AI tool that could help mitigate something like this in the future.... 🤷♀️
Just read a BuzzFeed article on this & here are some numbers: 6000 orders a MINUTE. 3600+ people on their customer support line at once.
One restaurant received 200 orders in the first 5 minutes! And they didn't know what was happening! 💀
32
984
7K
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With a customer support AI platform, you’ll be able to leverage ticket data to build a knowledge base that offers more accurate responses.
#MachineLearning
#CustomerSupport
#CustomerExperience
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🎊🎉 BIIIIIIIIG NEWS 🎊🎉
Forethought is THRILLED to announce the launch of Solve Starter Packs, a new capability that allows you to deploy pre-built workflows instantly with AI.
Learn more here >>
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What's omnichannel support?
It's the key to efficient communication between your customers and your organization!
#omnichannel
#supportsolutions
#customerexperience
0
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Thanks for the great writeup
@ManuKumar
!
Re-sharing for the Sunday morning readers, also updated with an official image from
@TechCrunch
#DisruptSF
)
What you didn't know about
@TechCrunch
#DisruptSF
2018 Winner
@forethought_ai
…
So honored to back
@dojiboy9
,
@colmadoyle
, and
@SamiGhoche
.
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Facilities = Cost Center 🔧
QC = Cost Center 📨
Customer Support = Revenue driver 💰
Want to learn how? Come learn from the one and only
@Hyken
tomorrow at 1 pm EST.
Register now!
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Hip hip hooray! We have something new coming your way 🥳🥳🥳
Today we’re announcing Triage Quickstart, designed to enable support teams to begin automatic case tagging with just a few clicks.
Learn more about it here >>
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Congrats to Forethought's co-founders
@dojiboy9
and
@SamiGhoche
for winning
@Forbes
#30Under30
! We're very thankful to be part of a supportive AI community.
Congratulations to
@jovialjoy
and
@dojiboy9
(
@forethought_ai
) for making it to the
@Forbes
#30Under30
Enterprise Technology list ! Well done !
Our community is inspired to have high caliber innovators like you among us ! 🚀🎉🎉🎊
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Ashton is not only a renowned actor and producer, he’s also an entrepreneur, investor, and philanthropist who has invested in brands renowned for their customer experience.
Register now and save your seat for September 8th:
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🚀 Our net new ARR per quarter grew 400% YoY - and businesses are choosing our human-centered
#genAI
for CX over other platforms 75% of the time.
Learn why Forethought is the most advanced gen AI platform for customer service :arrow_down:
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🎊 Exciting news! 🎊
Today we’re introducing Assist Anywhere to empower your agents to accelerate productivity from anywhere!
With Assist Anywhere, you can transform the agent experience and answer customer questions faster.
Learn more here:
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PROUD of our team today. 👏🏼 🥹
We’re humbled to announce that Forethought has been named to
@Comparably
's list of Best Leadership Teams of 2022.
Shoutout to the best leadership team around.
Thanks for all you do!
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We are thrilled to announce that we’ve been awarded 4 new badges from
@G2
! These badges were awarded based on reviews from our stellar customers!
Thank you so much to all of our incredible customers for your candid feedback, trust, and support.
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Retail and e-commerce aren’t the only industries where automated chat is supporting customer success...
#AI
#CX
#automatedchat
#customersupport
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FCR tells you the percentage of customers’ questions and requests that are being solved during a customer’s first contact with your support team.
But how do you improve it? Learn more today.
0
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A discussion on scaling your support organization with
@Bolt
and
@Taskrabbit
? ⚡️🐇
You don’t want to miss this.
Join us September 8th for a chat with Bryan Richards and Kincy Clark!
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What will customer service look like in 2022? We break down how automation is changing the customer service landscape:
#CustomerService
#CustomerSupport
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You could be leveraging your knowledge base further than you thought possible. But first, you should do a few things to improve it.
#knowledgebase
#customersupport
#supportsolutions
#AI
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How do you build a better customer support team? 🤔 🤔 🤔
Ask for feedback.
More about it on the blog.
0
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In honor of
#CSweek
, we are celebrating those who work behind the scenes. Tag us as you share your best, most memorable
#customersupport
experience.
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For businesses to maximize growth in 2022, exceptional customer service is vital.
#CustomerService
#CustomerSupport
#ConversationalAI
0
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Customer service software is becoming more advanced, and AI is helping companies grow and scale their service standards. Here are the most common misconceptions about AI-powered software.
#CustomerService
#Chatbots
#AI
#CustomerSupport
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Why are conversational AI chatbots such game changers for customer experiences? Here are 6 things you may not have known:
#AI
#ConversationalAI
#CustomerSupport
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AI is here to stay.
Here's how we know:
54% of businesses, including B2B and B2C, public and private, have adopted AI in some way, and more plan to do so.
Wondering what the other 46% are thinking?
Download our AI in CX Benchmark Report to find out.
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There’s a ton to learn about the world of AI. Check out this snippet on operational and conversational AI and the power they have for scaling businesses.
#artificialintelligence
#AI
#operationalAI
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If you missed today’s conference, no worries! All of today’s sessions will be available online in the coming weeks.
Thank you to our amazing speakers today, we appreciate your support!
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What does good
#AI
implementation vs.
#bad
AI implementation look like? Sign up for our webinar next week to hear from Forethought’s own
@iamrosewang
and
@SamiGhoche
!
#customersupportautomation
#artificialintelligience
#webinar
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“A knowledge base is an online collection of articles, documentation, tutorials, or frequently-asked questions that let your customers independently answer their questions." More about them on the blog!
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A little
#Tbt
featuring our cofounder Sami Ghoche on stage last week at
#InciteNYC
alongside
@Mastercard
and
@Microsoft
. Sami shared his favorite agent stories and how he teaches Support Agents to use deep learning in their workflows.
#Customersupport
#ai
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New podcast alert!
Check out the latest episode of Subscriptions Scaled featuring Forethought CEO Deon Nicholas (
@dojideon
) to hear about the current state of AI in customer support, and where Deon sees the industry heading in the future.
Listen here:
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Join leaders from
@Kajabi
and
@ClimateArena
to hear what they've done to streamline customer experience while humanizing it at the same time.
Register here >>
#cxleaders
#CX
#customerexperience
#customersupport
#customerservice
#cxstrategy
#supportteam
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Companies that embrace conversational AI offer their agents new and improved ways to deliver excellent customer experiences. Here’s how:
#ConversationalAI
#CustomerService
#CustomerSupport
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👇🏼👇🏼 Check it out! 👇🏼👇🏼
Forethought’s
@dojiboy9
was recently on an episode of Grit Daily where chatted with
@yourpodcastguy
about building a
#startup
,
#raisingcapital
, and changing
#customerservice
through AI.
Listen here:
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New Brand.
Same Human-Centered AI.
Our brand refresh represents more than just a fresh coat of paint. This brand represents our mission to unlock potential with human-centered AI.
Learn more:
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People want a great customer experience when interacting with your business.
What methods are you trying out to give them that?
#customerexperience
#artificialintelligence
#ai
#cx
#customerservice
0
1
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We LOVE a podcast, don’t you? 🎙🎙🎙
Forethought’s very own
@dojiboy9
was recently featured on
@grit
dailyGrit Daily where he chatted with
@yourpodcastguy
about all things startup and raising capital.
Listen to more of his conversation here >>>
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When it comes to excelling in providing
#customerservice
and meeting your customers’ needs, there’s one thing you need to keep top of mind: your team's
#keyperformanceindicators
.
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🔥 “Talent is distributed equally, access and opportunity are not.” 🔥
Forethought’s CEO recently sat down with
@ZDNet
to discuss what can be done to expand
#diversity
in the tech industry—including improving access and
#opportunity
.
Check out the Q&A!
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Want actionable tips on embracing and leveraging
#AI
ways that work for you? Then don’t miss our webinar, AI is Part of the Future of Work: How to Make It a Part of Your Life, next week. Register here:
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🟨 🟨 🟨 🟨 🟨
🟨 🟨 🟨 🟨 🟨
🟨 🟨 🟨 🟨 🟨
🟨 🟨 🟨 🟨 🟨
🟨 🟨 🟨 🟨 🟨
Not a Wordle. Just Forethought filled with Sunshine. ☀️
ICYMI, Forethought Solve now integrates with
@Zendesk
Sunshine Conversations.
Read more about it here:
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AI is changing not only the customer experience but also buying habits. Learn more about how customer service is evolving with the growth of AI technology:
#CustomerService
#CustomerSupport
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How long should you be spending responding to customer queries? How can you improve metrics? More about it on the blog.
#customerservice
#customerexperience
#artificialintelligence
#ai
#cx
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LETSGOOO! 🎉🥳🎉
We’re launching Assist Automations and couldn’t be more excited.
As the world of customer support expands, so do the needs of the people providing that support — your agents.
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58% of consumers will use AI to save time and money.
The more time they save, the more likely they are to purchase a product and the more they save, the more they’re likely to be repeat customers.
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Calling all productivity seekers! Curious about how AI agents can supercharge your support team's performance? Dive into our latest blog post to learn all about it! 💥
#GenAI
#CXMetrics
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How can you onboard agents faster? Is there a tool out there that can make it so agents can do their jobs with the right assistance and information at their fingertips?
AI might be what you’ve been looking for.
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Among the top CX trends influencing us today is the need for self-service options.
28% of customers say the most frustrating issue is not being able to find information on their own.
#customerexperience
#CX
#selfservice
#CXtrends
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Did you know that 70% of customers expect your company to have some kind of self-service option on your website?
#customerexperience
#artificialintelligence
#ai
#cx
#customerservice
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Join us at Forward for a conversation with legendary actor, entrepreneur, investor, and philanthropist,
@aplusk
! 🎉🎊
We can’t wait!
Save your seat here 👇🏼👇🏼👇🏼
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Did you know that 68% of consumers will pay more for a brand that delivers great customer service?
#AI
#customersupport
#artificialintelligence
#CX
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On a recent episode of The
@CXChronicles
Forethought's
@DeonNicholas
had a chance to sit and chat with
#CX
executive and host
@Adrian
Brady-Cesena about all things
#AI
and customer support.
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Setting your business up for success to be able to serve your customers how you would want to be served means building a strong customer service team and working on retaining your customer support agents.
What are you doing to retain yours?
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