Absolutely infuriating Palisades recovery story: My friend's mom's house burned down. His insurer asks for a copy of the blueprints, to process the claim. The blueprints were in the house and they burned --but there's a copy on file with the Los Angeles Department of Building and Safety. LADBS requires a release letter from the architect to give him his blueprints, which my friend provides. Whole process takes a week. He goes to DBS to get his blueprints --but they won't give them to him. Why? Because the architect signed the request paperwork on the wrong part of the page. LADBS says my friend needs to start the whole process over. My friend objects. He says, "The instructions just said the architect needed to sign the page, and he did that." The LADBS clerk says, "But he signed over the seal. He's supposed to sign next to the seal." My friend goes, "So? He signed it." The LADBS clerk says, "But he signed the wrong part of the page." My friend pleads, "you know my mom's house burned down, and every day this gets delayed is another day she can't get her claim processed." The LADBS clerk responds, "So what?"