Canada Post Helps
@canadaposthelps
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Open Mon – Fri 9AM – 5PM ET. Kudos? Questions? Complaints? We want to hear from you. Français: @postes_aide
Ottawa Ontario
Joined March 2012
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Due to poor air quality in central and southern
#BritishColumbia
caused by smoke from forest fires in the western United States, we are suspending delivery for the day and not sending our delivery agents out as conditions have made it unsafe. (1/4)
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Please anticipate delivery delays for the foreseeable future as we deliver at record levels. Our employees are working hard to serve and we'll continue to keep customers updated on our progress. Learn more:
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We’re working hard to deliver the holidays while putting safety first, but you may experience delays. Please continue to track your items. Our call centre & social media team have no further info; wait times should be expected. Thanks for your patience & kindness.
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The following regions will not have deliveries today:
- Metro Vancouver area
- South Vancouver Island (Duncan, Sidney and Victoria)
- North Vancouver Island (Campbell River and Powell River)
(2/4)
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We’re hiring – Canada Post is recruiting. If you are interested in joining our team, please apply at . (4/4)
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@Shubhamdhand34
Hello, this item has been released from customs and is now with Canada Post for processing. The item was recently scanned and is currently being processed in our facility.
We thank you for your patience.
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Despite our efforts to serve you during this time, you may experience delivery delays. More parcels combined with more stringent safety measures mean it's taking longer to process. Thank you for your patience & understanding as we put safety first.
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- West Vancouver Island (Courtenay, Nanaimo and Port Alberni)
- Okanagan Valley and Similkameen regions (Kelowna and Penticton)
(3/4)
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- Kootenay regions (Cranbrook, Castlegar, Nelson and Trail)
- Thompson, Nicola and Fraser regions (Vernon and Kamloops)
(4/4)
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@Rosscius
Hi, tracking is no longer available on Int'l Inbound Registered items. We continue to obtain a signature of acceptance.
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Reminder: There are no regular deliveries today in observance of Boxing Day. Our post offices are closed with no collection or delivery of mail. Please stay safe & practise physical distancing.
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@gcfvhobi
@weverseshop
@gcfvhobi
@weverseshop
While mail and parcel delivery is available between Canada and S.Korea, delays can be expected due to limited air transportation and changes in the way Postal Operators deliver.
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Due to technical issues with our website yesterday, some customers were unable to participate in Free Shipping Tuesdays. We apologize for the inconvenience. To make it up to you, we're extending the promotion for one more Tuesday, on Nov. 6. More details to come.
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As space to sort and store the mail is frequently maximized, we ask that you pick up your parcel in a timely manner to allow us to add more product to serve more customers.
We thank our customers for their understanding and cooperation during this time.
(3/4)
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In light of the severe weather conditions in the GTA, it is not safe to deliver mail today. Delivery will resume once it is safe to do so. Please help us keep everyone safe by clearing and salting your walkways, stairs and driveways. Thank you. Updates:
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Canada Post is advising customers that it has issued a red service alert for the province of Nova Scotia due to severe flooding in the region.
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Mail delivery alert for Newfoundland and Labrador
Yellow alert: We will attempt delivery to these communities and regions.
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Effective immediately, Canada Post is offering free Mail Forwarding Service for up to 12 months to eligible residents and businesses displaced by Hurricane Fiona. Visit our website for full details:
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Weather conditions are currently impeding mail delivery in Southern Ontario. While every effort is being made to deliver the mail, some customers may not receive mail today.
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Reminder: There are no regular deliveries today in observance of Victoria Day. Our post offices are closed with no collection or delivery of mail, and will reopen tomorrow. Please stay safe and practise physical distancing.
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There will be no collection or regular delivery of mail on December 25 & 28 in observance of Christmas Day and Boxing Day. Our post offices will be closed on these days, but those operating in franchise locations may be open. Please stay safe & practise physical distancing.
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@CameronKroetsch
Hi, we are sorry to see this and take these issues very seriously. Would you be able to provide us via DM with the address location of the occurrence and postal code? Will escalate this to the operation team asap. Thank you
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Reminder: There are no regular deliveries today in observance of Easter Monday. Our post offices are closed with no collection or delivery of mail, and will reopen tomorrow. Please stay safe and practice physical distancing.
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We are currently experiencing issues with some of our online tools. We apologize for any inconvenience, please try again later.
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@SavvyStardust
@SavvyStardust
Hi there - Yes, it's possible, to help reduce delays some parcels may be transferred to other Canada Post locations for processing based on capacity. For this reason some items may take a different route than normal.
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Sept. 15 Delivery service alerts for Central and Southern B.C.
Due to continued poor air quality in Central and Southern British Columbia, caused by smoke from forest fires in the western United States, we have updated below the Delivery service alerts for today.
(1/5)
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As part of our ongoing efforts to keep our employees and the people we serve safe, anyone entering a post office is required to wear a mask or face covering.
Please practise physical distancing, and let’s keep the post office friendly. Learn more:
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Weather conditions are currently impeding mail delivery in Newfoundland and Labrador. While every effort is being made to deliver the mail, some customers may not receive mail today. Normal delivery will resume once the conditions improve and it is safe to do so.
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There will be no collection or regular delivery of mail tomorrow in observance of Victoria Day. Our post offices will be closed; those operating in franchise locations may be open according to the host business's hours of service. Please stay safe & practise physical distancing.
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Weather conditions are impeding mail delivery in the GTA. While every effort is being made to deliver the mail, some customers may not receive mail today. Delivery will resume once it's safe to do so.
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Reminder: There are no regular deliveries today in observance of Canada Day. Our post offices are closed with no collection or delivery of mail, and will reopen tomorrow. Please stay safe and practise physical distancing.
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All sections of our website are back in service! Thank you.
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Fraudulent emails claiming to be from Canada Post continue to circulate. Do not click on links or open attachments from suspicious messages:
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There will be no collection or regular delivery of mail tomorrow in observance of Canada Day. Our post offices will be closed; those operating in franchise locations may be open according to the host business's hours of service. Please stay safe & practise physical distancing.
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Weather conditions are impeding mail delivery in the GTA. While every effort is being made to deliver the mail, some customers may not receive mail today. Delivery will resume once it's safe to do so.
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Reminder: There are no regular deliveries today in observance of Good Friday. Our post offices are closed with no collection or delivery of mail, and will reopen tomorrow. Please stay safe & follow public health measures.
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In a year where so many Canadians have shifted their shopping online, we are preparing for a Christmas season like no other. And we want to make sure you are too.
Shop early to avoid disappointment, and please stay safe this holiday season.
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Reminder: There are no regular deliveries today in observance of Remembrance Day. Our post offices are closed with no collection or delivery of mail, and will reopen tomorrow. Please stay safe & practise physical distancing.
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We are currently experiencing issues with some of our online shipping tools. Please note that we are working on getting this fixed.
We apologize for any inconvenience, please try again later.
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@broadwaybabyto
@ThePOTSPostman
Hi Kelly - Our Delivery Accommodation Program is dedicated to ensuring all Canadians have safe and timely access to their packages and mail. Learn more :
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Canada Post is pleased to advise that power has been restored to our post office at 67 Brock St. West in Uxbridge. Residents without delivery service in their neighbourhood can pick up their mail there.
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Weather conditions are impeding mail delivery in the Greater Vancouver Area, on Vancouver Island and the South Coast of BC. While every effort is being made to deliver the mail, some customers may not receive mail today. Delivery will resume once it's safe to do so.
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Reminder: There are no regular deliveries today in observance of Easter Monday. Our post offices are closed with no collection or delivery of mail, and will reopen tomorrow. Please stay safe & follow public health measures.
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There will be no collection or regular delivery of mail tomorrow in observance of Thanksgiving. Our post offices will be closed; those operating in franchise locations may be open according to the host business’s hours of service. Please stay safe & practise physical distancing.
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With large crowds expected at today’s
#RaptorsParade
and rally, we anticipate delays and the inability to deliver in and around downtown Toronto today.
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Missed a delivery? Our
#iOS
app will now generate a pickup barcode when your item is ready at the post office!
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During delivery: Avoid opening the door or greeting our employees personally when they are at the door to deliver items. Keep a distance from them of two metres (six feet) when they are working, such as putting mail in community mailboxes.
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Reminder: There will be no regular deliveries today in all provinces and territories except Quebec & Yukon in observance of the public holiday. Our post offices are closed with no collection or delivery of mail. Please stay safe and practise physical distancing.
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Red Service Alert
In light of the severe weather conditions in Northern and Eastern New Brunswick, it is not safe to deliver mail today.
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@kellylesick
@kellyoxford
@BritishAirways
@CanadaPostCares
Let us know if there's anything we can do to help.
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We are currently experiencing issues with some of our online tools. We apologize for any inconvenience, please try again later.
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As we begin to safely resume service, we are asking customers to please respect physical (social) distancing with our employees while they work in the community.
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We are working around the clock to safely deliver this holiday season, but you may encounter lineups in our retail locations.
In the spirit of the season, thank you for staying patient and keeping the post office friendly.
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The cold weather is slowing delivery efforts in the province of Saskatchewan today. While every effort is being made, some customers may not receive mail today. Once the conditions improve, normal delivery will resume. Please clear and salt walks and stairs
#SKstorm
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All sections of our website are back in service! Thank you.
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Regular collection and delivery of mail occurs on provincial Family Day. However, post offices in franchise locations may be operating according to the hours of service of the host business.
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All sections of our website are back in service. Our apologies for the inconvenience.
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There will be no collection or regular delivery of mail tomorrow in observance of Easter Monday. Our post offices will be closed; those operating in franchise locations may be open according to the host business's hours of service.
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Reminder: There are no regular deliveries today in observance of Victoria Day. Our post offices are closed with no collection or delivery of mail, and will reopen tomorrow. Please stay safe & follow public health measures.
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#Fraudulent
emails claiming to be from Canada Post continue to circulate. Do not click on links or open attachments from suspicious messages. Find out what to do if you suspect you've received a fraudulent email:
#Phishing
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Reminder: There are no regular deliveries today in observance of New Year’s Day. Our post offices are closed with no collection or delivery of mail, and will reopen tomorrow. Please stay safe & practise physical distancing.
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Due to the ongoing issues in the Ottawa-Gatineau region resulting from the tornados that touched down on Friday, we anticipate having delivery challenges in some areas today. The safety of our employees remains a top priority. For more information, visit
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Reminder: There are no regular deliveries today in observance of Victoria Day. Our post offices are closed with no collection or delivery of mail, and will reopen tomorrow.
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Reminder: There are no regular deliveries today in observance of Good Friday. Our post offices are closed with no collection or delivery of mail, and will reopen tomorrow. Please stay safe and practice physical distancing.
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Canada Post delivery service alerts for all regions across the country
(1/8)
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Severe flooding in Nova Scotia continues to impact Canada Post’s collection and delivery services in the province. Collection and delivery operations resumed on Tuesday, July 25, in areas where it is safe to do so. Most post offices also reopened.
(1/4)
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The health and safety of our employees and Canadians remains top priority during COVID-19. Learn more about the changes we’ve made to our retail operations at
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There is no collection or delivery of mail tomorrow except in Quebec & Yukon in observance of the public holiday. Our post offices will be closed; those in franchise locations will be open according to the host business' hours of service. Stay safe & practise physical distancing.
2
1
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There will be no collection or regular delivery of mail tomorrow in observance of Easter Monday. Our post offices will be closed, but those operating in franchise locations may be open according to the hours of service of the host business.
0
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Reminder: There are no regular deliveries today in observance of Thanksgiving. Our post offices are closed with no collection or delivery of mail, and will reopen tomorrow. Please stay safe & practise physical distancing.
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@AndersenAngus
We noticed your tweet. Please report this matter by opening a service ticket here:
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In light of the severe weather conditions in Northern Ontario, it is not safe to deliver mail today. Delivery will resume once conditions improve and it is safe to do so. We regret the inconvenience and thank you for your understanding. For updates, visit .
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In light of the severe weather conditions in the GTA, it is not safe to deliver mail today. Delivery will resume once it is safe to do so. Please help us keep everyone safe by clearing and salting your walkways, stairs and driveways. Thank you. Updates: .
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A yellow service alert means we are going to do our best to deliver, but there may be delays in the following regions due to road closures in the downtown core and related traffic issues:
-Ottawa
(2/3)
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In light of the severe weather conditions in Southern Ontario, it is not safe to deliver mail today. Delivery will resume once it is safe to do so. Please help us keep everyone safe by clearing and salting your walkways, stairs and driveways. Thank you.
3
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From everyone delivering holiday parcels, please clear your walks, stairs and driveway. Only Santa can take the chimney!
#WinterSafety
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Fraudulent emails claiming to be from Canada Post continue to circulate. Do not click on links or open attachments from suspicious messages:
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There will be no collection or regular delivery of mail tomorrow in observance of Canada Day. Our post offices will be closed; those operating in franchise locations may be open according to the host business's hours of service. Please stay safe & follow public health measures.
3
2
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In light of the severe weather conditions in western regions of Newfoundland, it is not safe to deliver mail today. Delivery will resume once conditions improve and it is safe to do so.
#nlstorm
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Red delivery service alert for Eastern
#Newfoundland
Canada Post issued a red delivery service alert today for the St John’s Metro Area and Avalon Peninsula. The safety of our employees is our number one priority.
#NLwx
(1/4)
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Physical distancing is essential for all of us to get through this challenging time safely together. We continue to put the safety of our employees and the community first. We thank all our customers for their patience and understanding.
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Have an issue with your mail? You can contact customer service online here:
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Red alert
Severe forest fires in Red Lake, Ontario and surrounding areas (Balmertown and Eabamet Lake) are impeding mail delivery. Delivery will resume once it's safe to do so. For all service updates, visit
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We are currently experiencing issues with some of our online tools. We apologize for any inconvenience, please try again later.
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@michellemackey
Yes, all stamps are valid until they are used, regardless of age. As these are Permanent stamps they’re always accepted at the current domestic postage rate. If you have a PERMANENT stamp, you can use it at any time now or in the future, even if the rates have increased.
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We’re closely monitoring the coronavirus (COVID-19) pandemic. Read our latest statement here:
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There will be no collection or regular delivery of mail on January 1 in observance of New Year’s Day. Our post offices will be closed, but those operating in franchise locations may be open. Please stay safe & practise physical distancing.
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Reminder: There are no regular deliveries today in observance of Labour Day. Our post offices are closed with no collection or delivery of mail, and will reopen tomorrow. Please stay safe and practise physical distancing.
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@DawnaB3
Hi Donna. We are required to deliver items to the address they are shipped to. Please return to sender and indicate the intended recipient has moved so the sender is made aware to stop mailing this to you. Thanks
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Red alert
Severe weather conditions are impeding mail delivery in Eastern Newfoundland. Delivery will resume once it's safe to do so. For all service updates, visit
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@CoyoteDreams
@CaraMcK
Hi Ashley - send us a note at socialmedia
@canadapost
.ca and we will get a copy to you.
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Due to COVID-19, we've made changes to our delivery operations. Our priority remains the health and safety of our employees and Canadians. Learn more at
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Reminder: There are no regular deliveries today in observance of Good Friday. Our post offices are closed with no collection or delivery of mail, and will reopen tomorrow. Please stay safe & follow public health measures.
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Today is the deadline for mailing your
#LetterstoSanta
! Send your letter today to get your reply from Santa in time for Christmas! Don't forget to include a return address.
#HOHOHO
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Only Santa takes the chimney. Please clear and salt your snowy walks, stairs and driveways so we can deliver your holiday parcels.
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Canada Post Service Alert for January 29: Red delivery service alert issued for parts of Nova Scotia
Today, there are no deliveries in the following regions due to snow and freezing rain:
· Cape Breton, N. S.
· Dartmouth, N. S.
· Halifax, N. S.
(1/3)
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