Brandon 🎉
@brandonhli
Followers
2,804
Following
826
Media
135
Statuses
3,179
cofounder @ Power ( @withpowerhq ), helping patients find leading medical researchers at , i tweet snarky things about tech and fiñance 🇨🇦
San Francisco, CA
Joined August 2013
Don't wanna be here?
Send us removal request.
Explore trending content on Musk Viewer
taeil
• 1391463 Tweets
Arlington
• 439165 Tweets
Marley
• 40847 Tweets
$NVDA
• 34459 Tweets
西鉄バス
• 33322 Tweets
OpenSea
• 29944 Tweets
#الهلال_ضمك
• 29713 Tweets
ドーピング
• 26403 Tweets
#CODNext
• 22221 Tweets
Araceli Saucedo
• 19513 Tweets
Salzburg
• 14958 Tweets
Bajcetic
• 14652 Tweets
ヤッシー
• 12601 Tweets
Muniain
• 12461 Tweets
SMCI
• 11465 Tweets
Vatican
• 11234 Tweets
#TransferlerNeredeAliKoç
• 10990 Tweets
SADAIC
• 10283 Tweets
كاراسكو
• 10073 Tweets
Pinned Tweet
1/ I'm excited to publicly talk about Power () for the first time
At Power we believe that clinical trials should be accessible for any patient in need -- not just those with top doctors to help them out
43
73
600
Hotels >
@Airbnb
, a horror story 🫠
It’s 2:30am in London. Flight delayed 3 hours. Raining.
I message our host that we’re going to miss the check in window. There’s a fee. Weird since it’s self check in, but ok
We get to the airbnb and the lockbox doesn’t work.
Rain, rain..
4K
12K
147K
as 1 friend put it:
you shouldn't need to go viral just to get a resolution
i wonder how many others had to eat their costs?
165
1K
57K
Update 5:
finally, someone at airbnb who can help!
airbnb is sending a full refund. they've even offered to cover my next stay
obv, this is a happy solution for me
but one thing that's become obvious today is how many others have had similar challenges with no resolution
106
483
34K
And here’s the sad thing:
I’ve been using Airbnb for 10 years
Most of my experiences have been great
But 10 yrs of trust can disappear in a moment
80% of my travel has been hotels of late
There are use cases where Airbnb still makes sense… but they’re shrinking
163
591
29K
My final boss: was this malice or fraud?
As I reflect on last night, it’s obvious they had to send someone physically to change the lockbox code
So either:
1. They went out of their way to lock us out at 10pm
2. They never intended to let us stay in the first place
97
414
27K
“I can contact the host and ask if they’re willing to refund you”
After all this, it’s at their discretion
I ask about AirCover. Isn’t this what the big announcement was about?
“Sorry, it’s against policy”
Wasn’t aircover supposed to be the policy?
29
287
24K
I message the host to escalate
“Too bad. You missed your check in window”
Ok, but what about our whole conversation about us coming in late?
“We change our lockbox code after the check in window”
But what about our convo?
🦗
Ok, sus. Malicious or fraudulent?
77
275
23K
At this point I get in touch with
@AirbnbHelp
I walk them through the whole situation
I have a simple ask:
1. Please refund me
2. Please cover my last minute hotel costs
3. Please investigate if this is fraud
Their response is classic:
24
278
23K
@bchesky
Update:
It’s 9am
I wake up to check on the status
4:30 am, supervisor writes back “I’m sorry… we have reached out to the host”
Are there no other mechanisms for handling support at
@AirbnbHelp
?
5am: “as I have not received a response from you I am closing this case”
38
318
22K
I should add that this was not their original position
It took them 18hrs to decide that yes, I should probably be allowed to check into this stay that I have pre-paid for
54
270
22K
@bchesky
@AirbnbHelp
Airbnb has given up on us
The host has still not written us with a plan to get into the apartment this morning
I guess they’re just going to take our money and leave us stranded?
24
255
22K
@bchesky
@AirbnbHelp
@TaraBunch1
Update 3:
The host is refusing to let us get into the unit
Also, they are refusing to give us a refund
Also, aircover can’t do anything about this?
So… they’re just going to take all our money and not let us use the space for the next week?
44
331
22K
I’m far from being qualified to give
@bchesky
any advice but maybe a humble feature request:
Can we somehow make it so hosts can’t change the lockbox code during a late check in?
Especially if it’s self check in?
39
263
22K
@bchesky
@AirbnbHelp
Update 2:
The host is now claiming we are a no show
And refusing us access to the place, 10am the following day
I’ve asked for aircover to refund us
“Your situation is still uncertain”
@TaraBunch1
I think this might be in your wheelhouse?
22
291
20K
Update 4:
Airbnb support scores a win
After 18 hours of disputes, they agree, the host technically has to let us stay
But we've already booked different accommodation, naturally
Odds we get this refund?
43
227
20K
Remember, it’s 2:30am, so in desperation, we get a last minute room in a nearby hotel
Meanwhile, I check with the hosts on when we can get in the next day
No response, despite answering my other questions
Malicious or fraudulent?
22
200
19K
Ok.. so maybe the rep can’t make this decision. I ask for a manager
“Ok, the manager will call you in an hour”
We are now 3am
I ask if we can talk to a manager in the morning since it’s already quite late
“Sorry, I need to hang up now because it has been escalated”
???
12
185
19K
I’ll never be able to figure this out on my own so twitter, do your thing:
125
781
16K
Ha, I’ve had some astute observers call out that these properties have terrible ratings
Sadly, the one I booked was 4.75 stars
Only once I booked could I see the other properties managed by these hosts
270
293
12K
@KherRonnie
@Airbnb
this would seem to make sense??
Like, I can accept it if it was a 1 or 2 night stay
but a week?? i feel held hostage
30
22
6K
@Airbnb
To make matters worse:
I couldn’t even leave a review because the stay didn’t get completed
So others will never know
Seems like:
1. They accept bookings, pre-paid
2. They lock you out with no refund
3. They cancel and pocket 💰
4. No reviews
95
254
6K
Update 6:
In the last 5 hrs I’ve had two people DM me that they had the SAME experience with the SAME host
One even had receipts
Increasingly looking like a fraudulent ring of 20+ London flats
Surely
@Airbnb
will investigate?
24
238
5K
@credistick
@Airbnb
Turns out peace of mind is a huge differentiator
I am floored that they made such a big deal about the aircover launch only to have this experience
35
44
4K
@bsierakowski
@Airbnb
it's not even remotely operated
it's just a lockbox with a manual pad
so someone CAME TO THE UNIT to lock us out
55
40
4K
138
20
2K
7
4
359
4
3
311
@AirbnbHelp
@Kevin2Chambers
this is hilarious because airbnb support is ALREADY DMing me about this exact thread
3
1
279
@Airbnb
Update 7:
5 DMs with similar stories. Many more in the comments. Also in other countries
One host had 40 units
Airbnb has suspended the host as they investigate
Some rough math:
40 units x £250/night x 365 nights x 60-80% utilization
£2.2m - 2.9m / year in scams
6
13
197
Retweeting for visibility
This is awful
@brandonhli
@AirbnbHelp
My
@airbnb
host dumped my reservation after I landed, on a holiday, no other hotels available. Turned out to be a fake listing. I had to sleep outside with family for a night. They also refused to compensate me a penny.
6
26
261
9
7
134
🚀🔥🍾 The last year blew right by 🍾🔥🚀
From day 1, our belief at Power was that clinical trials should be accessible for anyone in need – not just those with top doctors to help them navigate.
And in our second year, we’ve met so many other true believers:
15
12
100
@UglyAmerican
@Airbnb
@remotelock_news
Crazy because it’s a MANUAL lock box
Someone physically visited the property to lock us out
Again: malicious or fraud?
6
1
88
@KrisMBarnard
@Airbnb
ah sorry to hear you've had a bad experience on the host side... what is it like for you?
3
0
85
@JPBrebner
@Airbnb
Full coverage of the next booking is a fun idea. I’ve just discovered a new ask
3
0
80
1/ Six months ago, we launched Power, making clinical trials accessible to any patient in need.
Today, we’re launching an open beta for the other side of our platform: Power for Sites.
Power is now the only self-serve patient recruitment marketplace.
1/ I'm excited to publicly talk about Power () for the first time
At Power we believe that clinical trials should be accessible for any patient in need -- not just those with top doctors to help them out
43
73
600
6
10
72
@YanquiTalk
@Airbnb
i've been staying with airbnb for 10 years. so have developed a pretty good gut for this kind of stuff.
the only flag on this one was that it was cross-posted on expedia wherein someone complained about their experience 🤔
2
2
62
Breaking character to reflect on 2021. It was a good year:
💍 got engaged!!!
🚀 launched a business
🤫 raised some money
💪 healthiest I’ve ever been
🙏 most fun I’ve ever had working
🍱 learned to host 5 course meals
6
1
61
The primary job of a founder is to manufacture and maintain momentum
First, you need to will it into existence
In the beginning, you have nothing: no team, no product, no customers, no money
2
5
59
11/ Today we're announcing the public launch of Power alongside $7M in funding led by
@kbakes
at
@CRV
and
@nbt
at
@footworkvc
We're also joined by marketplace legends
@onecaseman
and
@lennysan
4
1
44
1
3
40
after a winter of working remote we took the team to Cabo for an offsite/onsite
remote founders: this is one of the best investments you can make
5
0
40
@sibusisosishi
@amredman
@Airbnb
i am still waiting for a good reason why they SENT SOMEONE TO THE BUILDING to change the lockbox code
3
1
36
Tale of 2 VCs
Cold inbound: “I love Power, can we get coffee”
Me: “we can meet if you book a qualified sales call for us”
VC 1: “in order to support I’d need to learn more during a meeting with you”
VC 2: “love it. Send me 3 lines about your ICP”
2
1
39
@TrungTPhan
Everyone’s making fun of Amazon’s designs but the poor design actually makes ads less obvious
2
0
33
10/ And the uptake has been incredible:
🧑🔬 We have contributed to over 4000 clinical trials
🧬 We have helped patients connect with 20 of the top 20 pharma companies
😇 And, most importantly, we’re on track to help >500k patients discover clinical trials this year
1
0
34
Last week we launched Power. I was floored by the response💖
This is a round up thread + 5 things we learned about a successful launch:
1. Get your story right
2. Do your homework
3. Love your supporters
4. Be recognizable
5. The internet will let you know if it cares
1/ I'm excited to publicly talk about Power () for the first time
At Power we believe that clinical trials should be accessible for any patient in need -- not just those with top doctors to help them out
43
73
600
1
2
33
At this point I'm coming around to the idea that this airbnb might have been fraudulent
Lol same happened to me in nyc. The host was some fraud, and airbnb did not give a fuck. Host could be fraud but what about airbnb. They gotta act right
I stopped taking brian chesky seriously after using airbnb few times
0
1
9
0
2
32
truly incredible marketplace trust and safety
@brandonhli
My other favorite thing is they hid my 1 star review of the stay. I am sure the owner flagged it. I contacted Airbnb support and they un-hid it. I go check again just now and - shocker - it's hidden again.
0
1
10
2
3
30
4
0
27
2/ A quick personal story:
A close friend of mine recently discovered a brain tumor
She's doing OK largely bc she managed to find a clinical trial on her own online
And it was a slog
When we asked why we were surprised by what we found. That thread is what became Power:
1
0
28
3/ Today, when standard treatments fail, patients turn to clinical trials to find cutting edge medical research
Those with access to top hospitals like
@MayoClinic
will be told about the latest and greatest
Unfortunately, that is only some (mostly white, wealthy) patients
1
0
27
12/ None of this would be possible without our amazing team. Here's a photo of us at our latest offsite about to catch some baby white water
1
0
27
this week we had one of the top 5 companies in the space reach out to partner 🤯
1
1
26
4/ Everyone else will be told to look for clinical trials on 🤮
Most will give up after seeing this 👇
1
0
24
8/ At it's heart, this is a marketplace problem:
Patients want a simple, transparent, trusted source of truth to learn about their options
Researchers want one place to go to meet those patients
1
1
24
Physicians are referring patients to
@withpowerhq
instead of
Reminds me of the word of mouth stories you’d hear about
@zillow
vs MLS
People don’t want the .gov they tolerate it
1
6
23