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Usman Chaudhry
@UsmanJazab
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Duke. Dunkin’. Bandwagon sports fan. Scaling SMB and QSR businesses.
Joined October 2011
@TRUmav We did this and it was a major success. We outsource payroll though and do direct deposit. Employees love it.
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@jonathanmaze Kiosks are slow and annoying to use. Leads to less patience in busier restaurants.
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@blueprintsmb22 @FranchiseMnA Dunkin build out costs are very similar to scooters. ( very to find out someone is doing it for 500k) Unit economics much better in some markets and about the same in bad ones.
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@QSRguy @TripleNetInvest Coffee in the US is so much more than price. Lifestyle, menu , service all more important than price.
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@timsweetman This is why I think most if not all kiosks have been a disappointment across QSR. Just labor reshuffling and unaligned expectations
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@RestaurantWill Kiosks are so overrated. They UX/UI is so bad for most of them leaving customers annoyed. They also don't replace labor but just shift it somewhere else in the store for speed/efficiency.
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@QSRguy Nothing is worse than the dunkin’ free iced coffee with any purchase promo last month.
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@realEstateTrent How many guys are doing this right now? He probably didn’t believe you. Send the tweet.
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@seejayadams If you mean digital menu boards I disagree. Much easier to change prices all at once lol
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@tadiwadzuda @zackpennington @timsweetman @seejayadams @FranchiseMnA @brianbeers @LMitchellHQ Training is everything. Create reward structure for all employees not just management. Core product lines have to be most consistent.
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