🚨Besties that ordered a signed
#TTPD
make sure and inspect upon delivery ‼️There appears to have been a mixup with some of the signed insert copies. Based on insight - the error most likely occurred when placing outside barcode sticker.
@UMG
is aware & would recommend for
🚨
@UMG
is making fans go through hoops to provide documentation on reshipment for their “unsigned” CD. This was their error and their corporate team is very much aware…huge mess.
1.) Maybe not everyone saved the cellophane wrapper - then what
@UMG
2.) They are also asking
So going to say this -
@UMG
clearly heard everything fans were saying and applied execution with latest merch drop. With a few caveats…
➕Ship ETA was 4/23 (no pre-sale)
➕Nicer merch photo displays
➕Better product descriptions
➕New time drop (switch up for Int’l)
❌Need
🚨And
@UMG
@taylornation13
🚨
Here is the link for this listing - either this was an inside job or wrongfully obtained via checkout system. We trust you will take action against user on
@eBay
🚨BREAKING NEWS -
@UMG
is issuing refund + $25 store credit. They are clearly reading all posts…
In that event…fans are going to need something a little more….something tangible…Perhaps that would have been acceptable had your team not put fans through the ringer. 🤍
@TayMerchProbs
There was a release of J.Balvin Nike Air Jordan’ s today on his website. In order to prevent bots they were priced at $25,000.00 ea. Codes were sent out to fans via email which brought the price down to $250.00. Bots were allowed to purchase (without the code) for $25,000.00.
🚨 Besties that have been told that
@UMG
has “run out of stock” on signed
#TTPD
CD replacement…you have every right to keep pushing🤺
Ask for an escalation manager and show reshipment proof below. Request they check again (UMG is notorious for reporting false OOS)
If truly
🚨🚨🚨🚨‼️‼️‼️‼️🚨🚨🚨‼️‼️
1.)
@bbb_us
removed the Ferndale
@UMG
complaints (site not longer active) As of 1/9/2024 there were 143 complaints along with their F rating! We took screenshots! 💀Where did our complaints go!!!??
2.) As of 12/23/23
@UMG
California
@bbb_us
What gets me about this post is the past few orders I have placed have not started with that numerical sequence of
#138
…
🚨Any besties that placed an order for signed CD can you confirm your first 3 digits for order #?
🚨This is why
@UMG
needs to implement an authenticity factor with signed items. They could very easily have inserts printed with unique serial number code or “official” hologram sticker on back.
There is no preventative measure against “fake” signed items
@FTC
@linakhanFTC
🚨And this cook 🧑🍳 has 141 signed vinyls…
@UMG
@taylornation13
The whole thing dodgy…💀 He did provide notice on why all 141 units had to be opened and inspected for signature 🤡
@yespickle2
xx 💕
How many of these signed
#TTPD
unit orders are coming like this !? Do they not have different UPC’s!? Not unless it was a WH where they sent signed to unsigned order.
Would think
@UMG
set aside reserved stock for these instances. Major faux pas…
Let’s hope the signed inserts were “misplaced” and
@UMG
will be able to send out to those besties impacted. 🩶🖤🤍 At the very very least - a prompt refund, printed signed photo and some free
#TTPD
guitar picks.
📣OPNION on situation below: Resell “cooks” aren’t going anywhere. They make money off hot ticket items across various consumer segments. It’s a lot of people’s problem. In order to abate we have to work smarter than they do…and it won’t be done overnight.
1.) Groups like
Do we think maybe this is a warehouse worker? Switching out all of the signed ones with the blank ones that so many people got sent…. UMG needs to launch an investigation
@UMG
@TayMerchProbs
@taylorswift13
@taylornation13
Think it is impossible to capture all the “unsigned” cases at current rate…best advice
1.) DOCUMENT PHOTO 🔎 of cellophane stickers/UPC barcodes, shipping label & blank insert
2.) RECEIPTS 🧾 Scroll
@TayMerchProbs
recent posts & take screenshot of reship confirmations from
My signed cd didn’t come signed and I finally got it replaced! Thanks Jessa you slayed. She said that they are JUST sending me an insert because my cd case was okay so hopefully that means they verified that it was actually signed before they sent it. 😭🤞
#TSTTPD
@TayMerchProbs
Uk swifties just a little fyi, the signed photo you get with the cd or vinyl is the same, with the vinyl you don’t get a photo the same size as the vinyl, it’s the same one you get with the cd. Just in case anyone was trying to get both x
🚨Besties that need a reshipment on “signed” vinyl. Below is a receipt to support your endeavor to include most recent time stamped email.
And appreciate the UPS Next Day Air
@UMG
keep those coming…🖤
Credit:
@yslswift
Presume these users know a way to cheat the system⁉️ Any IT savvy besties know how they bypass…meanwhile Int’l besties always get their order canceled…🤔
‼️ Why would UMG add a feature to “notify when in stock” only to confirm by one of their reps that feature doesn’t exist⁉️🤯
@swiftpitch_py
for technical insight…
🚨PSA Besties: Don’t be alarmed if you have an order that is gone from ‘Shop App.’ As long as it’s showing in your purchases on Taylor’s site as “Unfulfilled” it will still be shipping. 💕
my replacement came and it has a heart?? i’m in heaven
@TayMerchProbs
thank you for all the advice and awareness that you’ve been spreading about this whole situation 🤍
So Sorry Tanner 🤍 Beyond disappointed with how
@UMG
has handled this situation….we have suggested many times for UMG to address impacted fans directly…
@FTC
We are all just speculating and not in a good way…
The ‘signed’ CD’s that came ‘unsigned’ all had blank inserts.
😡😡😡
@UMG
I waited over 48 hours while your team looked into this and THIS is the response??? When I KNOW multiple people have been getting reshipments??? I’m so beyond pissed and disappointed right now…
@TayMerchProbs
🚨 Starting to see notices of “signed” replacement confirmations coming in…
Great news Luca 🩶 Do you mind sharing tips for besties on how you got this executed? When you emailed and their response time…etc.
@SwiftyRed1989
@UMG
If I were Tay - Would tell UMG to fix this 💩Sure she spent a lot of time signing. Also why signed copies should have a separate card stock outside of CD/Vinyl + letter of authenticity…
🚨 This is why
@UMG
needs an authenticity factor…who knows how many of those blank inserts were forged with signed “signatures”
This particular seller called this out as fake…
A great idea by
@chell_chell13
🩶🤍🖤
🚨🚨 Besties that received signed reshipment confirmation‼️ Could you please share screenshot (blocking any sensitive information) via thread.
Presenting receipts to @ UMG service reps will help others getting pushback.
Cc:
Yes‼️Damaged CD cases have been reported. Don’t make
@UMG
“send back old one” …. They need to send replacement. You may need to ask an escalation manager….
@UMG
there is no reason why a customer should have to send back a CD looking like the one in the photo below. It’s not
@TayMerchProbs
Thought I would share how my cd came yesterday. Don’t know whose fault it was. But has this happened to anyone else? Were you able to get a replacement even though it’s sold out? 😞
STOP!!!! The fact
@UMG
hasn’t opened all the “signed” CD’s for verification at the is point is alarming‼️
Did you at least get your refund or just another ‘blank’ ⁉️
@TayMerchProbs
I got a signed CD that arrived damaged. They said I'd get a refund only, then corrected themselves and shipped another one on 4/27. It arrived today with no signature. Theyre still shipping out unsigned "signed" CDs :(.
🚨 So UMG has refunded Hailey’s order and having a signed replacement sent out for free.
@nobodynoswift
did I recap correctly?
If so
@UMG
please tell the people!!!
🚨
@UMG
clearly knows this is going on‼️Is this even legal!?
@FTC
#UMG
is going to have to come up with a better system…let’s starts by limiting collector editions to ONE. 🖤 GAME ON
@pureprofitgroup
📣 PSA to let Besties know that Tay’s merch store (operated by
@UMG
) has
- Updated return window from 60 to 30 days.
- Inspect your merch ASAP in the event it needs to be returned or (refunded if damaged)
- Exchanges can’t be done at this time
🖤🤍🩶
Why doesn’t
@UMG
just use
@USPS
Ground Advantage⁉️ The less parties involved with delivery the better. So many reports of lost delivery…
@UMG
is also charging consumers a rate almost equal to priority at economy.
Also…UMG needs to remove ‘Taylor Swift Official Store’
Real fucking nice ups gave my fortnight cd to the us postal service and they basically lost it because the tracking still says may 11th and it's the 14th.
@taylornation13
@UMG
you guys need to fix this problem you guys been having lately.
@TayMerchProbs
Well I’m officially annoyed. This must be how they planned to get around all the cancellations they knew were coming. Now I have FIVE separate orders and I can’t cancel any of them. Thanks
@UMG
you guys suck.
@TayMerchProbs
📣 We have kindly asked
@UMG
to send out notice to impacted customers on more than one occasion. They have been silent for days and causing mass confusion.
@FTC
@linakhanFTC
To add fuel to fire 🔥 customer service is lacking consistency & continuity. Some people wait days for
So it appears that UMG is creating shipping labels out of Tennessee….not Ferndale. If that is the case…UMG really wants to keep Ferndale out of our speech. 👀
We recently ordered merch from UMG Nashville as part of logistics discovery and it came from this address. ⬇️
@Julijitsu23
@UMG
Which is why you should ask for more compensation…they have ignored many fans for days and given false hope to others…it was handled so poorly.
🚨 Great News for those waiting on ‘signed’ insert…
- if you haven’t received reship notice…it should be coming shortly…
- if
@UMG
told you “No longer in stock” and refunded…go back and REQUIRE them to reship insert
@UMG
really needs to consider ‘good faith’ use before accusing user of copyright infringement. Especially when the artist has acknowledged the practice of sharing videos.
@taylornation13
17 U.S. Code § 107 - Limitations on exclusive rights: Fair use
Please help get my account back, Just gotta write something along the lines of “unban @/ mrperfectlyfine13 , we love him. He never posts copyright, just thought concert videos were ok but will never do so again”
My 2nd acc is @/ mrcasuallycruel13
Some lagniappe….
-
@UMG
limited the “Burl Wood” Midnights CD frame to 4 units but not
#TTPD
Vinyl case⁉️
- We finally rid ourselves of that damn disclaimer “Please note…delays along the way…try to keep everyone safe” 💀
- The merch may in fact be upgraded quality as the
Immediately NO‼️🤺 Ask for an escalation manager.
Also, did you include screenshot receipts of other besties getting confirmed replacement!? That is a must.
@vortexglitter
@TayMerchProbs
this was the response i got when i emailed umg a video of me opening my cd that came unsigned and sent them a photo of the barcode. i’m so upset
📣 Educated Opinion : UMG is using a 32 ECT box for the fragile snow globes which is the most BASIC level of corrugated box. One of the main DISADVANTAGES of this box is this strength. NOT suitable for fragile items and long distances. Factor this + poor packaging = 💀⚰️💔
YES!!! Have seen this many times…often times it is because UMG is delivering to a residential building where package goes missing…
Recent issues have been in part to UMG blasting “Taylor Merch” on shipping label
@SwiftieSpice
@UMG
That was my point - if they
1.) didn’t order a signed cd it’s a moot point…case closed
2.) they have no number or serial # in place to track signed photos
Fans shouldn’t get pushback on something when they are showing best level of proof the situation allows
Some Besties ordered more than one signed order…(naughty) - there is some speculation that UMG will cancel if more than one order was placed. Does anyone know if this is hearsay or true?
I’m going to need to see some proof before immediately believing that UMG will cancel orders if you placed more than one order. I feel like someone said this and everyone just ran with it without knowing if it’s true or not, and its now causing mass paranoia lmao
It would be proactive if
@UMG
sent an email to the customers that purchased signed
#TTPD
and let them know they are aware of situation and working to rectify solution for those impacted.
Doesn’t help when service reps are giving conflicting solution support.
well guys.. my order came, but my cd didn’t come signed 😔 I’m thankful that my vinyl came signed, however I’ve seen this happening to so many people. has anyone gotten a reply back from umg saying that they could ship them the correct cd?
#TSTTPD
@TayMerchProbs
@taylornation13
When did becoming a consumer of fan merch become an elitist sport!?
This account will respect decisions and views of others. We will always stand up for what is right…even if it is the unpopular opinion. Telling
@dallie_cay
she is wrong for an opinion is not constructive. We
all the scalpers who have already listed
#TheTorturedPoetsDepartment
CD on eBay are violating eBay rules (must guarantee shipment in 30 days), so feel free to report them if you’re bored and feeling petty
Think
@UMG
owes it to their consumer to let us know what is going on…they are the only source for
@taylorswift13
merch. Many of us have credits that we can’t use (with a 6 month expiration date) - we would respect them telling us they need a minute to clean up…not go silent.
Anyone else think that the lack of a Valentine’s Day drop and the fact that you can’t buy any old merch on the store anymore signifies an ENTIRELY new era, a clean slate moving forward, drawing a line in the sand? I have a feeling EVERYTHING will be different going forward
@UMG
has a very big problem on their hands.
@FTC
@linakhanFTC
we have kindly asked for their team to send a formal notice to impacted customers to inform on resolution expectations . They refuse…
Fans paid for a ‘signed’ CD and received “unsigned.” Trying to get resolution
Can I ask
@UMG
to put this on all sites not just the German and US considering no one can get it unless you reside in America, Germany or Switzerland. The UK/Irish site hasn’t had it on their website yet either. Fans are missing out.
So
@UMG
really needs to read the stipulation verbiage…basic shit. 💀
1st there was the TTPD drop where they didn’t specify purchases needed to be from “US shipping AND billing”
2nd Not specifying ☝🏼one signed merch item (either or) not CD + Vinyl
You know what’s interesting⁉️ we started questioning the order sequence screenshot reseller provided and they deleted that photo from listing 💀 In less than 24 hours
@mal_morale
What gets me about this post is the past few orders I have placed have not started with that numerical sequence of
#138
…
🚨Any besties that placed an order for signed CD can you confirm your first 3 digits for order #?
🛍️ How would you rate ⭐️⭐️⭐️
Since merch made its way back…sharing a few pieces to get reviews from Besties…are these a “buy” or “hard pass” - tips on fit etc.
We can do more - just a few to start 😉
1.) Rep Did Something Bad Tee
2.) Lover Worst Thing
3.) Karma Tie Dye
Well Done Bestie!!! 💕
So
@UMG
has different levels of “blacklist” 🖤 And zero tact…the claim at the end… “future issues MAY result in PERMANENT ban”…is that a threat⁉️🤡 Wish a b would…
@UMG
please have your merch team send mass email to fans that ordered signed cd/vinyl. If received ‘unsigned’ request for fan to send photo of blank insert and UPC to your team.
⚠️ if your team has the inserts, apologize for inconvenience & let customers know they will be
We will ask
@UMG
again…PLEASE send a mass email to the fans that ordered signed CD. Provide clear direction on action steps needed to receive replacement.
Re email below - don’t think service rep got the mermo on the situation…generic response. Ask for a escalation manager‼️