Handling customer service inquiries for UMG stores! DM us with your order info and we will get back to you ASAP! DM Hours: Monday - Friday 9AM - 6PM EST
If you purchased the Shawn Mendes Signed "If I Can't Have You" 7" Picture Disc, don't worry! Your signed litho will ship separately. Please DM us with your order number if you have any more questions!
@foolsbehavior
We're so sorry to see this! Please come meet us over in DM with your order number, full name, email, and billing address and we'll assist you further.
@bp_chartdata
Hey! Unfortunately, we do not have access to restock updates at this time. We suggest keeping an eye on the store for all restocks and new additions as we add them to the site! We're sorry for any inconvenience.
Feel free to DM us if you have any other questions or concerns.
We’re experiencing higher volumes of inquiries than usual, resulting in delayed response times. We’re very sorry for any inconvenience but will get back to you as soon as possible. Thank you for your continued patience.
If you purchased the Spotify Exclusive Halsey 'MANIC' Picture Disc and received a plastic sleeve instead of the gatefold that was intended, we wanted to make this right! The gatefold sleeve was sent to you separately! Please DM us if you have any more questions.
@1NF1N1TY_313
Hey! Just to clarify, you can purchase all 7 if you'd like; however, there is a maximum per product. Please DM us if you have any other questions about this!
@OffTheSafteyNet
Hi Dermott! Let’s partner up and see what we can do to help. We’ve got your back, and are here to help! Please follow and DM us your order number so we can assist you further with this issue.
@1NF1N1TY_313
No, no! We're happy to assist with any and all questions! If you have anything else on your mind about these items, please go ahead and DM us!
@GrandeStreaming
We suggest keeping an eye on the store for all restocks and new additions as we add them to the site! We're sorry for any inconvenience.
@StephTheGroupie
We suggest keeping an eye on the store for all restocks and new additions as we add them to the site! We're sorry for any inconvenience.
@pinkchromatica
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
@sawyerHansen4
Unfortunately, we do not have size charts available at this time. We apologize for any inconvenience. However, please note that all items are unisex unless stated otherwise, and follow standard U.S. sizes.
Handling all customer service inquiries for
@UMG
stores! For the fastest response, please email your order information, including order number, to help
@umgstores
.com and our team will be in touch asap. Feel free to DM us for assistance as well.
@Brookiekatycat1
Thanks for reaching out and we're so sorry that this occurred! Could you please follow and DM us with your full name, billing, shipping, and email address, and order number if possible?
@wrigglebyclppng
DM us with the email address, the exact item and size, and the shipping address that you are trying to enter at checkout. We'll troubleshoot this for you!
@juice24kidflash
Hey! Unfortunately, we do not have access to restock updates at this time. We suggest keeping an eye on the store as we add them to the site! Our sincerest apologies for any inconvenience.
@AioriaTsuki
Hey! We wanted to inform you that we have updated the character limit from 10 to 11! You should be able to checkout with "Casablancas" if you'd like now! If you already made a purchase, please DM us and we'll assist you further!
i would like to think
@umusicsupport
for giving me my full refund when my shirt didn’t fit me and i was very upset. thank you for being so understanding. and thank you for sending me a “surprise” gift, hopefully it’s not a pop socket 🤪🤪🤪
@Ramos7Mj
Hey! We sincerely apologize for any inconvenience or frustration! Please feel free to meet us over in DM if you have any further questions or concerns about your order.
@bunsiana
Hi Lily! As long as you received an order confirmation email, that means you will still be receiving the Signed CD. Feel free to DM us if you need any further clarification.
@jcggyb
Hey there! We're so very sorry for the inconvenience caused by these extended delays! In the meantime, feel free to DM us for any other questions and concerns that you may have about your order.
@gwsbranden
@TeamAriana
Hi Branden! We are so sorry for any confusion! Meet us in the DMs with your order number and we'd be happy to address any concerns you may have.
@Tryitand
We are certain that your booklet did not arrive this way as hate speech of any kind is not tolerated. If you have an issue with your item, please kindly DM us your order number.
@kayemontevidad
Thanks for reaching out to us! Unfortunately, we do not have access to restock updates at this time. We suggest keeping an eye on the store for all restocks and new additions as we add them to the site! We're sorry for any inconvenience.
@demifcknlovato
Hey Devonne! Unfortunately, we do not have access to restock updates at this time. We suggest keeping an eye on the store for all restocks and new additions as we add them to the site! We're sorry for any inconvenience.
@teletosino
Hey! We can look into this for you! Meet us in the DMs with your order number, full name, email address, and billing address and we'll keep you in the loop with the latest updates about your order.