Sky Help Ireland
@SkyHelpIreland
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Official help & support account for @SkyIreland . We’re here 9am - 6.30pm Weekdays & 9am - 5.30pm Weekends. Only share personal information in private messages.
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@simoncoveney
We would like to reassure our Sky Business venues that from 14 March we will not be charging them for their Sky Sports service until a live sport schedule returns. For more information , please visit
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Good morning world! It's better than Christmas morning in here because it's finally Deadpool 2 day!
@Vancityreynolds
welcome to Ireland, I'm so glad we're exclusive, only on Sky 😜 ^Lou
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@Just4laffs123
@CelticGossip
Hi Celtic Da, I am sorry to hear that you are not happy. Is there anything i can do to help? ^Ryan
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It begins with
#ADiscoveryOfWitches
.
Check out the exclusive new trailer for our brand new Sky Original Production coming to
@SkyOne
on Friday 14 September.
#ADOW
@teresapalmer
@DebHarkness
@ADiscoveryOfWTV
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@mmcgrathtd
We would like to reassure our Sky Business venues that from 14 March we will not be charging them for their Sky Sports service until a live sport schedule returns. For more information , please visit
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Sky Business Venues
We'd like to reassure our Sky Business venues that from 14 March we will not be charging them for their Sky Sports service until a live sport schedule returns.
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Customer Update
Sky would like to reassure our customers if you wish to pause your sports subscription until live sports resume you will not be held to any notice period. For more information click here;
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We are aware of an outage affecting broadband customers in Limerick, including some Sky customers. Teams are working to rectify the issue as a matter of urgency. We apologise to our affected customers for this inconvenience.
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@BigBoyler
Hi Chris, it is not available on our platform yet, but have you tried turning it off and on again? 🤣 Thanks ^Seanagh
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@ChrisHazzardSF
We would like to reassure our Sky Business venues that from 14 March we will not be charging them for their Sky Sports service until a live sport schedule returns.
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@GNLarder
Any true Harry Potter wizard knows you wave the Sky remote control in a clockwise direction for this to work 😊 ^Brian
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@iamnathancarter
'Good morning beautiful'. We're so excited, we're heading from 'Temple Bar' 'home to Donegal' as we type. I can't wait to rock like a 'Wagon Wheel' in Letterkenny Shopping Centre this weekend!! ^Carmel 😜
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@PearseDoherty
We would like to reassure our Sky Business venues that from 14 March we will not be charging them for their Sky Sports service until a live sport schedule returns. For more information , please visit
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Calling all Marvel fans! To honour the late legend Stan Lee, Sky are launching a pop up channel called 'Sky Cinema Stan Lee' which will air from tomorrow to Sunday. This will include all of the movies made famous by Stan Lee's cameos. RIP Stan Lee.
#excelsior
. ^Jenny
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@Gwareth
Thankfully no Gareth but thanks for your interest. To watch England winning major tournaments please watch our History Channels. And this Sunday, Football remember is coming ROME not home 😀 😀 ^ Brian.
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@garmackle
@SkyIreland
Morning Gary 😄 I wasn't in work myself the day they took this staff photo 😏 Please send us a DM with your contact details and we'll gladly help answer your query ^Brian
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Hi all, due to the recent suspension of live sporting events we are offering our customers the option of pausing their Sky Sports and Sports Extra subscription. Please visit for more information.
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Customer Update - Covid-19:
Please check out our help website at first, where you can find the answers to a lot of our most common queries.
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When contacting Sky Ireland on Twitter, make sure you're contacting us using our verified accounts;
@SkyHelpIreland
&
@SkyIreland
. Both of our accounts are verified by Twitter and show the blue verified tick. We will never ask for payment information on Twitter.
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Hi guys, apologies for the wait times today. We're helping a lot of customers right now, You can add channels to your package any time by going to or by going to the channel you are looking to upgrade to and pressing the red button. Thanks, DW
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Hi in order to pause your Sky Sports subscription, please visit You will see all the relevant information needed and once you confirm it, you will see how it appears on your bill. Sports Extra customers will be able to do this online in the coming days
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Good monring all, we are aware of a broadband issue in the east, affecting Malahide and the surrounding areas. We are working to resolve this asap and should have an update from 9.30am 🙂 🌐 📶
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@bobula1305
@NoelAnderson_
@SkyIreland
@CWeston_Indo
@SkyCorporate
@mmcgrathtd
@PearseDoherty
@Paschald
@LVADublinPubs
@VFIpubs
Hi Shane. Residential customers can pause their sports subscription until live sports resume they will not be held to any notice period. For more information click here; Thanks,^Ash
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Morning everyone ☕ It's an Extra 😉 special day today with the launch of BT Sport and Premier Sports on our new Sports Extra pack ⚽🥊 🏉 We're here today until 6pm to help with any question you might have 👍
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Hi in order to pause your Sky Sports subscription, please visit You will see all the relevant information needed and once you confirm it, you will see how it appears on your bill. Sports Extra customers will be able to do this online in the coming days
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Hi Everyone 👋 Just a small heads up that we are aware of a broadband outage currently affecting customers in Limerick. We are looking into this now, and will keep you posted with any updates. We're sorry for any inconvenience caused
^ Patrick
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Hi All, Just letting you know we have been made aware of an outage affecting a number of Fibre to the Home customers in Cork. We are working to resolve this as soon as possible. Apologies for the inconvenience. Thanks ^ Ciara
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Hi everyone, just to let you know our social team will be unavailable for the 24th, 25th and 26th of December, as well as the 1st of January. You will still be able to reach us on 0818 719 819 should you need any assistance. Stay safe and have a happy holiday.
^ Team Social
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Hi everyone 👋To provide you with a bit of a estimated timeline, our early indicators show that we are looking to have this resolved within the hours of early afternoon. We will keep you updated with any significant changes 👍 Thank you all again for your patience
^ Patrick
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Morning everyone 😄 Happy birthday to
@Jackblack
and
@Leannrimes
🎂 Only 2 more sleeps left until Manchester United miss their next penalty ⚽ available to view for subscribers to our new Sports Extra pack. We're here until 6pm to answer all your Sky related queries ^Brian
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Good morning folks, we will be here to answer all your Sky related questions until 6.00pm. Thanks ^LMCG
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Morning 😄 We hope you've all loved our new Sky Christmas Ad ☝️🎄 Happy Toy Show Friday 🎅 Regardless if you've been naughty or nice we're here until 9pm to answer all your queries 👍^ Brian
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Good morning! Hope you got lots of chocolate last night and are as excited as we are for the launch of Netflix on Sky Q today! I don't know whether to start with 'Sabrina' or 'Stranger Things' - what do you think?! 👻 We'll be here until 6pm for all your Sky needs! ^Sarah
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Hi all, we are seeing an unprecedented number of inbound queries in the past few days so we may be delayed responding to your message. Rest assured, we have teams working fulltime to assist all of our customers. We apologise for any delay and appreciate your patience at this time
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Morning guys. We would like to wish all of our customers a Happy Halloween from all of us in the office. I spent 8 hours making this beauty yesterday. We are here until 6 then its off to go trick or treating
#CantWait
^Lou 😄 🧙🏻🍫🍎👻
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Hi guys, hope all is OK and everyone is practising social distancing & keeping well. We had confirmation that all issues have been resolved, from the earlier fire in Ballymun. If issues persist, please reset your Sky Hub. We are online from 9am for any issues. Stay safe ^Dave
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@YasminHayes1
Good Morning Yasmin, I have now replied to your message. Apologies for the delay. Thanks, Jason
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Hi all, the issue is now resolved, please reset your router if required or contact if any further issues. The incident today was due to a fibre break and has now been restored by engineers 🙂 🌐
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That's all for now folks Have a wonderful Christmas.🎄 🎅 We'll be back on Friday at 8am to answer more queries. If we haven't replied we'll be in touch once we're open.
If you have any issues with your service some helpful tips can be found here ^Hannah
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@BigBoyler
Morning Chris 👋 If I had my way we'd have a Chris o' Dowd 24 hour dedicated channel to help us get through the virus as laughter is in short supply and too many people have started to cut their own hair 😢 ^ Brian
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Happy Twitter Tuesday 👋
BBC channels are now
available to watch on
Sky Go 📲 💻
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Morning folks, we will be here until 21:00 to answer all your Sky questions. Today is World Suicide Prevention Day and we proudly support our friends
@SuicideorSurviv
who work to cultivate good mental health & reduce stigma.
#WSPD2019
#WorldSuicidePreventionDay
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Game Of Thrones ....... Woah!!!
Happy Tuesday everyone, we are here to help all you "Brown, Green and Blue Eyed" people until 6pm this evening 😆😏
Send your enquiries this way, we are more than happy to help.
Thanks ^Rachel
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@cartb4thehorse
That is fabulous to hear 👍 My own is now addicted to all our Crime shows- Kids have nicknamed her CSI My Nanny
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Good morning folks 🌇 It's finally here Bohemian Rhapsody comes to Sky Cinema and it is not one you will want to break free from🎤
@ItsRamiMalek
⭐ We are here until 9pm to help with your Sky related queries 🙂 ^Derek
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Happy Sunday! We are here till 6pm this evening to answer all your questions. We have a full day of Sport available from Football to Golf including Darts. What will you be watching? 🎯⚽🏌️ ^Helen
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It’s movie night tonight so why not celebrate by watching
#ExtremelyWickedShockinglyEvilandVile
about notorious serial killer Ted Bundy which is available in cinemas and on Sky Cinema from today, starring
@zacefron
&
@lilycollins
. Not one to be missed! Thanks ^Craig
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Need some magic for your Bank Holiday Monday morning? The classic 'Hocus Pocus' starts on Sky Spooky channel 302 in 15 minutes! It's also magically available On Demand whenever you like. We're here until 6 if you need us 👻👻🧙🏻 ^Lou
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HI All, alternate link we got this up and running today. Once you confirm it, you will see how it appears on your bill through my Sky App or at under your account details. Thanks Babs
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@LetsTalk_FPL
Hey Andy, please accept my apologies for the delay. It is our busiest time of the year and we are doing everything we can to tackle the wait times. Can you please DM us your details and I can check to see if there have been any cancellations. Thanks, ^Carmel
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@ladyfuckwit
Hi there, that's lovely to hear. Thanks for for letting us know! We'll be sure to feed this back as it shoudn't go unnoticed 🙂 Thanks ^Craig
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@JimJamTheMonk
@VirginMediaIE
@SkyIreland
Hey Jamie, as soon as your ready we will welcome you back with open arms 😄 ^Lisa
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Happy Friday Sky family 🎆 Just wishing
@AvrilLavigne
a happy birthday. Don't make things complicated and send us a tweet if you need help 😄 Thanks ^ James
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@homeofguinness
Hey Folks 👋 Thanks for the shout out, that's very kind 😃 We will pass it on to all our teams and see you there 👍
^ Patrick
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@Antoblfc
Hi Anto B, you can call us on 0818 719 819. Our call centre is closed today but will reopen tomorrow at 8am. Thanks, ^Ash
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@TrevCF
The Interactive Red Button option is not available in the Republic of Ireland Trev. The BBC show a replay...
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@lynseyg3
Thank you Lynzers for your lovely feedback 🐶 His day may have been Ruff but anything is paw-sible when you have a dog.
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That’s a wrap from us folks!
We will be closed tomorrow for St Patrick’s Day.
Please visit if you’re having any service issues as 90% of queries can be resolved this way.
Stay safe and have a happy St Patrick’s Day!
Thanks ^Ryan
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@bobby_lad
@RorysStories
Hi Rory, I would be happy to assist you. Could you please send us a DM? Thanks, ^Sean
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Hi everyone👋 Sorry for the delayed report. The engineering team are awaiting the arrival some hardware to the site, which in turn is pushing out the restore time. We are currently looking at 19:00pm for restoration. We will keep you posted as new information comes in 😃
^Patrick
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@wherescolly
Morning Colin. In fact Sky now provide a collection option for customers mindful of the current Covid restrictions so it's not mandatory any longer to go and queue in a Post Office 👍
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@vallenduuk_ie
Hey Ronald, it definitely could record all those if you had Sky Q 😄 With the Sky Q 2TB, you can record 6 programmes while watching a 7th! You should definitely choo-choo-choose it 😁 Thanks ^Sarah
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@dionfanning
Morning Dion 👋 I suspect the term # GAA Widow originated during the Covid crisis 😃 ^ Brian.
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Morning folks! Happy Friday the 13th! We are here to help until 9pm 😅 Did you know a phobia of Friday the 13th is called paraskevidekatriaphobia, if you cant pronounce it, you cant be afraid of it! Have a nice day 😃
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@IrishFitFam
Hi Brian, the Top Gear Special is available on channel 954 at 7:30 tomorrow evening. Thanks, Karl.
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@BertLcfc
haha thanks for the tweet Bert. That is not the case but yes there are going to be alot of unhappy Man Utd fans. Thanks, Laura-W.
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Morning all! We're here until 10pm this evening to assist with any queries, let us know if you need some help :) ^SM
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We are aware of a SIRO network outage affecting some of our broadband customers in Kildare. We are working with SIRO to resolve the issue as a matter of urgency. We apologise for this inconvenience. Further updates to follow.
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A Rock star, a waitress, fake eyebrows and one hell of a love story comes exclusively to Sky Cinema today so make sure your ready to be thrown into the shallow with
#AStarIsBorn
@LadyGaga
⭐👩🎤 👨🎤
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Hi all, we are now closed for the day. Hope you all enjoy the rest of your bank holiday and also catch Spurs v Man City live on Sky Sports Premier League tonight!
#MNF
😃 ^GK
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Good News! Sky On Demand service is now restored and we will continue to monitor during the night. Sorry for any inconvenience :)
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@nikkihayes
Hi Nikki. With over 1,000 movies On Demand and a new premier every Friday there's so much to choose from. Last weeks premier was Mama-Mia! Here We Go Again, a perfect choice for any duvet day 😄 💃 Let us know what you decide on! Thanks ^Hannah
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Morning all 😘😘 What a weekend! Wet and muggy here, need a break in the air - Hope the weather is better where you are! We're here until 9pm to answer any queries you have ^CL
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Sky Q Apps - We're aware some customers are having issues accessing apps via the Sky Q Boxes. The technical issue that caused the issue has now been resolved. We're sorry for the inconvenience caused. Please follow the steps here to get access again. ^Eric
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@Mac0991
Hi Ciaran, as much as we'd love to have Luis Amor Rodriguez back on our screens its not possible at the moment, some great content on Sky to keep you going in the meantime. Thanks Babs
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@jennylonican03
Hi Mrs. P We did ask them could they Let it Go early but until then you're lost in the woods 🎄 ⛄ ^Brian
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Hi all, big day in the Premier League with three of the top six in action live on Sky Sports. ⚽
We are here until 6pm for any Sky related queries you may have 🙂
Have a good one! ^Colm
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@oconnor_dennis
@SkyIreland
Hi Dennis, those who pre-register will receive an email on 1st August and will seamlessly be able to sign up for the new pack digitally and hassle free with just a couple of clicks. Thanks ^Seanagh
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@dubgirlatheart
Hey dub4, if you want to DM us your details we can arrange this. Thanks ^Jenny
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Good Morning folks, we will be with you today till 6pm. Perfect day for a Netflix binge on Sky Q. I started the Lord of The Rings last night, amazing!! 😄 ^Helen.
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"Time commitment small, reward huge"
@joss
- Joss Whedon. "Upright" airs tonight on
@skyatlantic
with
@timminchin
. Hilarious, Exquisite and Melodic
#Upright
#Ute
#piano
#Mustwatch
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@kencurtin
@kencurtin
We would like to reassure our Sky Business venues that from 14 March we will not be charging them for their Sky Sports service until a live sport schedule returns. For more information , please visit ^Babs
0
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@roisinobrien96
Hi Roisin, we're sorry to hear you are having problems with your Sky broadband, to see if there i...
http://t.co/17C3EJBGXy
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It's Friday!
#TGIF
😎 Who's looking forward to the fight this weekend?! 🥊 We're here until 10pm tonight to answer any queries 👍 ^ST
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Hi all, we are aware of a large fire in Ballymun this evening. This is causing Broadband issues across both Ballymun & Finglas. Please rest assured that support teams are working to have services resumed ASAP. We apologise for this inconvenience. ^Dave
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Good morning everyone! It's Friyay and Netflix has landed! 😍 I maybe shouldn't have stayed up an extra four hours last night 👀😆 but the coffee is on so hit us with your questions, we're here until 6!
#BingeResponsibly
^Lou
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@ericnolanhere
Hi Eric, in case you missed it. We have announced that from March 14th we would like to reassure our Sky business ventures that we will not be charging for Sky Sports until a live sport schedule returns. Thanks, ^Carmel
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@emmacorkydublin
Hi Ructions, If you scroll down to Apps on your Sky Q box it's down the bottom of the page. Once you select Disney + it will prompt you to log in. Hope this helps. Thanks, ^Ash
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Hello All. We're aware of an issue currently affecting the Sky Ireland Telephone lines. We're working to get this resolved as soon as possible. ^ Brian.
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@DepecheMoby
Hi Graham, thanks for getting in touch. ITV is not in our TV Guide due to licensing restrictions. Sorry to hear about the inconvenience! ^Hannah
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Good Morning Everybody, we are here as usual until 10pm to answer your Sky related queries. We hope you have a great day!
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Hi everyone! Thanks for your messages today, we're headed home but we'll be back in the morning from 08:00 Can't wait for City v Burton in the Carabao Cup tonight live on Sky Sports Main Event, I've got Burton 9 - 0 🤞 ^Lou
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Good morning folks, we will be here to answer all your Sky questions until 6.00pm thanks ^LMCG
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Happy Friday all!
We're officially entering Superbowl weekend.
@Patriots
take on
@RamsNFL
in a rematch of the 2002 game. Can Tom Brady get his 6th ring, or will the Rams even the score 17 years on?
The
@Superbowl
is live this Sunday @ 10pm on Sky Sports USA
Thanks, ^Fergal
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