SendGrid Support
@SendGridSupport
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2
Statuses
2,569
Official Twitter support channel for @sendgrid . We are here to assist you with any questions you may have 24/7! Follow @sendgrid_ops for status updates.
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@nandoodles
I also want to let you know that I've notified our abuse team as well so once we do have additional information (that I am also looking into) we'll be able to take the appropriate actions as soon as possible.
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@nandoodles
Thank you for providing us this information.
We will need the headers of this email so we can make sure to locate the appropriate account for further investigations.
This link here will show you how to get those headers and send them to our abuse team.
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@troyhunt
Hey there Troy!
Delays can happy for many different reasons. Anywhere from the recipient domain holding the emails, or they could even be held on our end to help protect sending reputation.
I'd create a ticket within your account so we can further look into this request for you.
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@nandoodles
@SendGrid
@TwilioHelp
Just as a clarification, when someone notifies us that they are receiving unwanted emails or messages that they feel violate our guidelines, we conduct an investigation to evaluate the activity.
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@Budgetdog_
@LukeDonay
Hello Brennan! We're sorry to hear your phone conversation did not make you a fan. We'd like to correct that. May you please send us a DM and let us know how we can assist. We look forward to your reply.
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Happy Friday everyone!
Are you having troubles reaching our Support Team?
There's a handful of ways to talk to us.
Try looking at these contact options here.
You can even send us a DM and we'd also be happy to get you in the right direction!
Happy Sending!
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@el_mar1achi
Ahoy there.
We do apologize that there are issues attempting to log in.
Feel free to DM us the email address associated with your account so we can take a further look or email help
@sendgrid
.com directly to create a ticket.
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It has come to our attention that some users may be having issues with logging in.
Our Engineers are aware of this incident and are looking for a resolution.
Please visit our Status Page for the latest information.
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@devonzuegel
Hey there Devon.
We're sorry to hear that your account had been suspended.
If you'll DM us the ticket ID, associated with the request, I'd be happy to check on the status and see if we can get some eyes on your case.
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Ahoy! A number of customers have reported issues with the API, sign-ons, among other things. We are currently looking into this and will provide an update as soon as possible. Thank you for your patience!
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@ryanckulp
Ahoy there.
Thank you for providing us with this information.
This was caught by our engineering team and expectations were set that the issue has been addressed.
If you're still seeing these emails, please report this information to abuse
@sendgrid
.com so we can further review.
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@tikirimaarie
Hey there! We apologize for the issues you're having. Please send us a DM so we can look into this for you.
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@FernandoTheCrow
We are sorry that you have received spam from our platform.
If you'll provide this information to our Trust team we'd be happy to further investigate the issue.
This link will provide their contact information as well as what they'll need to investigate.
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@Chrismayfer
Hey Christian. We're sorry to hear about the issues you're running into with 2FA.
if you're not receiving your SMS verification, I'd recommend setting up the Authy Mobile App.
This is our second form of verification and is a great alternative if you're having issues with SMS.
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@random_vinicius
@random_vinicius
@authy
Thanks Vinïcius! We appreciate your feedback. Always happy to help.
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@jordiromero
We sincerely apologize for the delay in our response via Social Media.
We just wanted to give you an update that we were able to locate the request you are referring to and have a member of our Consumer Trust investigating this matter now.
You should receive a response here ASAP.
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@syedzainulhaq
Hey there Syed,
Payments are typically taken automatically within the 1st week of a new month.
If you need to update your payment, you can do so by going into your settings > account details and update your billing info there.
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@stevepolitodsgn
Hello, sorry to hear about this account access issue! Please open a ticket to our Support team by emailing twittersupport[at]sendgrid[dot]com, and please DM us your ticket number so we can prioritize it. Thanks! ~nl
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@pump_dragonz
Hi there, thanks for contacting SendGrid Social Support. If your account was closed due to dormancy, we are unable to reactivate, but you can create a new account with the same email.
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@ColosseumOrg
Hello.
I'm so sorry for the delay and for the issues you've run into with your account being suspended.
Can you DM us your admin email address so we can further review and help expedite your issue.
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@osieywn
Hey Osieywn.
We're sorry to hear that there are issues creating a support request.
As long as you have an active account, this shouldn't be an issue.
Can you DM us the email address associated with the account, so we can further review?
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@seantokuzo
Ahoy Sean! We're sorry to hear about the link not working. Please send an email to help
@sendgrid
.com with your inquiry to create a ticket. A member of our support team will respond as soon as possible. We hope this helps.
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@theyusetools
Hey there Mel.
I'm sorry to hear that you've been running into some issues with our services.
If you'll DM us the admin email address along with additional details, I'd be happy to see what we can get started for you.
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@naushadhuda
Hi, I've replied to your DM and waiting on a follow-up, the best channel for these type of issues would be the support portal, in order for us to see the full scope of the issue. Glad your issue got solved tho, good job
@Adobecare
!
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@mikesurtees
Hey Mike.
If your account is suspended, for review, you should have received an email from our Trust Team.
Following up there with the provided steps will be the best way to get your account activated.
If you're unable to locate the email, please DM us so we can further review.
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@nicolaspilot
You actually don't need to be logged in.
When setting up the Authy App for the 1st time you'll have 3 different options to verify:
Phone Call, SMS and QR Code.
If you don't have access to your account, then you can still verify the Authy App with a Phone call or via SMS.
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@gravataLonga
Hello, thanks for reaching out to social support, please DM us your account email and we can take a further look and troubleshoot there. Our specialist will be online soon to provide the best guidance. Please DM and hang tight for us Jonathan!
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@Scott_Helme
@SendGrid
Hello Scott. We have made note on the ticket about you reaching out and someone is assigned to your ticket and will be responding as soon as possible.
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@Brian_of_God
Thank you for that update.
I do apologize for the issues you're running into.
If you're unable to utilize the support page, feel free to send me a DM and I'll be happy to get a ticket generated on your behalf.
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@Das_Filter
Ahoy! May you please send us a DM with the email address you used to sign up? We look forward to your reply.
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@AustinDobs
Hey there Austin. I do apologize for the issues you're running into utilizing 2FA.
If you'll DM us the email address as well as the number associated with your 2FA, I'd be happy to take a look into this for you.
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@Tgarciao1981
Ahoy Tony! Thank you for contacting us and for creating a ticket. Someone from our team will get to your ticket as soon as possible. We appreciate your patience.
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@clementsauvage
@SendGrid
@twilio
We’re always grateful for customer feedback and can pass your suggestions along to the right teams! Please shoot
@sendgrid
a DM if there are other feature requests you’d like us to document for you 🙂
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@patriotpride8
I do apologize that you're running into issues with logging in.
Our engineering team is aware that users may be having log-in issues and they are looking for a fix as we speak.
You can view our Status page for the latest info.
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@bencipherx
We're sorry to the delayed response on this channel.
If you're still having issues with delivery and domain Authentication, please DM us that ticket ID so we can take a further look into the request.
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@releasenotesio
Hi there! Our agent is currently working on your ticket and will respond back with information as soon as they are able to. Thanks for your patience! ~rt
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Ahoy Tikiri,
I wanted to follow up with you. Apologies that you're seeing this error on the support site. If you do continue seeing this issue after clearing your browser cache, please email help
@sendgrid
.com and the Support Team can look into why that is happening.
~ LD
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@realsammyslice
I'm sorry to hear about the issues you're running into with 2FA.
If there are issues verifying your account due to SMS 2FA, I'd suggest downloading and setting up the Authy App from your mobile device.
This is our 2nd form of authentication and a great alternative to SMS.
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@mrhali
Hey there Hal.
We do apologize that there are issues setting up 2FA.
If you'll DM us the email address associated with your we'd be happy to take a further look.
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@haigtweets
We're sorry to hear that you're having issues with getting a response from our internal teams.
If you'll DM us the ticket ID, associated with the request, I'd be happy to check on the status for you.
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@NEDUMSTUDIO
Ahoy! We can look into the status for you. May you please send us a DM with the ticket number(s)? Thank you!
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@SHIZUE25842313
Hey there Shizue!
We apologize that there are difficulties utilizing SendGrid.
If you haven't already, feel free to reference our docs to see if there is a quick fix for what you're looking for. - -
If there are still troubles feel free to DM us directly.
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@iKitty
Thank you for bringing this to our attention.
Everything seems to be operational on our end.
There are cases where we have seen delays via sms due to carrier processes.
If you are noticing delays, I might recommend setting up the Authy App to receive your 2FA code.
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@Tejanth1
Thanks for reaching out!
At this time, there isn't an option to delete a contact based on a custom field.
You would export the segment of the contacts with that specific custom field, upload it as a new list, then delete the list while checking "Delete this list from my account".
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@Tejanth1
On the left side of that web link we provided are all the calls you can make related to Contacts.
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If you're not receiving an SMS notification, I'd recommend attempting to utilize the Authy App from a mobile device.
App verification sends out a 1 time code and is a great alternative, especially when there are issues with SMS.
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@DragonBusters
Hello there! If you are needing help with our product, feel free to submit a ticket via email in regards to this twittersupport[at]sendgrid[dot]com so our support team can assist you. Thanks! ~nl
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@PieterCappelle
Hi there, thank you for contacting SendGrid Support, we are not aware of this on our roadmap, but we will definitely take this feedback to our team.
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@ryanseanbadger
I'm sorry to hear that there are issues receiving your 2FA.
Can you DM us the admin email address so we can help further look into what might be going on?
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@shazia_mentoor
Thank you for reaching out.
I was able to locate the ticket in question and have notified our Support Team of your outreach.
We will be following up with you in the existing ticket as soon as possible.
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@0xdancarr
Hey Dan.
Unless additional details are found, our Engineering Team will be posting hourly updates via our Status Page.
I'd suggest keeping an eye on this link for the latest info.
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@thelastuid
Hey there Lorax.
Thank you for giving us the heads up and providing this information to our abuse team.
We will look at this promptly and get a resolution ASAP.
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@BrockMcKean
Hey there Brock. We're sorry to hear about the decision making process of our Trust Team.
If you want to DM us the ticket ID, associated with this request, I'd be happy to notify them of your outreach and see if a deeper review can take place.
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@Korihandy
Hey Kori.
We're sorry to hear that there are issues contacting support.
If you're continuing to have issues creating a ticket, please DM us more details so we can help get you in the right direction.
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@jasonweingarten
Hey there Jason!
If you can DM us the ticket ID we'd be happy to help get you in the right direction.
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Check out our blog post from yesterday! 📨
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@h5amin
Hey Hiba!
I might recommend reaching out to our support team to see if this can be arranged.
You can email them directly via help[at]sendgrid[dot]com or you can submit a request through your account by click on the "help&support" option within your account.
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@massarogi
Hey there Giancarlo.
I see that ticket ID is actually a chat request.
As long as you're still in the chat queue, this is our fastest form of contact and a member will be following up with you very soon.
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@Tejanth1
If you look to the left you'll see a list of all the call you can make via the API. If the specific call is not there, then that information cannot be retrieved. If you need anything additional, please send us a DM.
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Happy Thursday!
iOS 15 is right around the corner so you may notices some changes on how iPhone, iPad, and Mac users interact with your
#SendGrid
email.
Learn more about these changes and how to prepare for this update by clicking on this link here.
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@SharonZJewelry
Thank you for reaching out with this report. Please forward the message(s) to our Compliance team at abuse[at]sendgrid[dot]com and we can gladly investigate these sends further, more details on our website here:
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@joshdholtz
@SendGrid
Hello Josh, I am sorry that your customers and your account are experiencing this issue. There could be a number of things causing the unsubscribe, I will need you to DM us a ticket number so I can pass it along to our support team to review further. Thank you -IC
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@the_house_dawg
Thanks for that update. I'm glad you're able to get access to your account.
At this point, let's chalk it up to a random issue.
If you do continue to notice issues, feel free to DM us so we can get you directed to the appropriate teams.
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@IChapman12
Looking at the screenshot it does appear most of these tickets have been merged into the original.
The reason for this is because the original ticket was assigned to the correct team, which is outside of Supports scope.
I am reaching out to this team to follow up with you ASAP.
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@heyadamsilver
Hi there, unfortunately - there is no way we can reactivate these accounts. You will need to create a new one following the instructions provided,
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@darrenmason
Hey there Darren.
We're sorry to hear that there are issues getting assistance within an existing ticket.
Can you DM us the ticket ID so we can check on the status of this request and notify our internal teams of these concerns.
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@MrMHendrix
Thank you for reaching out.
In the Email Activity tab, there will be an option to export the events you are searching for near the top right of the activity page.
Separately, You can set up an event webhook which will allow you to store events as well.
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@GinaRLevy
We're sorry to hear the issues you're running into regarding your email exports.
Our main handle has received your DM and just followed up with you for additional details.
Please do follow up there, at your earliest convenience, if you'd like us to take a further look.
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0
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@Dioctria
@sendgrid_ops
Thanks for reaching out. I apologize for this issue you are experiencing. Our Support team is standing by to help. You can reach them via twittersupport[at]sendgrid[dot]com.
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@MarceloPLima
Hey Marcelo! We appreciate the feedback, we will be sure to pass that along to the proper teams.
Thanks! ~aw
0
0
1
@PoTG_tv
We're sorry to see you go, and appreciate the feedback! We're sending it along to our product team and we hope to see you back in the future 🙂
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@leog
Hi there, thank you so much for providing that. We have passed that over to our support team and an agent will be reaching out shortly. Thanks again! ~zw
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@ashinsuke
Hello, thanks for reaching out. Luis here from Twilio social support!
Could you DM us the email associated with your account? Additionally, can you elaborate a bit further on what errors you are receiving with 2FA?
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0
1
@m_sirjo65178
Hey there.
Thanks for reaching out to us.
Do you happen to have an existing ticket ID?
If so could you DM us that information so we can check on this status for you.
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1
@data_shapes
Hey Mostafa. This is definitely not normal.
Can you DM us the ticket ID, associated with this incident so we can review what might be going on?
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@Paradocent
Thanks for that screenshot Simon.
I'll have my team take a look into this.
In the mean time, you should be able to DM our main SendGrid Twitter handle or you are also more than welcome to provide any feedback to our support team as well.
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@agustinvsq
I can confirm that our System can handle 5000 emails an hour.
Though, there are other factors to consider, such as recipient domain filters, email throttling and much more.
I'd recommend generating a ticket within your account so we can discuss this more in-depth.
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@IamIsPra
Ahoy there.
I apologize for the delay here.
If the issue is still ongoing, I'd recommend setting up the TOTP option to access your account.
You can get this process started by downloading the Authy App on your mobile device and follow the prompts there.
1
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@BikoCodes
We are totally happy to help! If you go to the SendGrid page, there should be a message icon to send us a DM.
I've attached a screenshot of what to look for.
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@shademap
We're sorry to hear that you're running into this delivery issue.
The error indicates they may be blocking you due to an IP.
If you're on a shared IP, our teams are more than likely already on it.
I'd suggest creating a ticket in your account so we can see what might be going on.
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@quiffboy
Hello Barry! I am glad you were able to get to a point of success. We now require both our API and Marketing customers to create a sender identity. Please let us know through a ticket if you have any further issues. -IC
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@_iGEORGE_
We're sorry to hear that your account is suspended. There are cases where accounts can be put under review to make sure everything is secure.
If you'll DM us the ticket ID we'd be happy to further review and pass your concerns over to our Trust Team.
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@gndclouds
Thanks for reaching out. If you're having issues contacting our support team at , you can email twittersupport[at]sendgrid[dot]com and our team would be happy to assist. Thanks! ~cb
0
0
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@romantomjak
Hey there Roman.
I'd suggest reaching out to our Trust Team to see if they can help get you in the right direction.
Their direct contact info is abuse
@sendgrid
.com
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0
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@aElchertLanc
It looks like your emails are stuck in processing because the account has been inactive for an extended period of time.
In this case, you'll either want to create a new account or submit your account for review via this link here -
0
0
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@aizanity
we’re sorry to hear about the issue with GIFs and delay in response. Please open a ticket request or send us your ticket reference number and we are happy to assist you further! -bo
0
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@euphemiazzy
Ahoy! We apologize for all the issues you're experiencing. Please email help
@sendgrid
.com with your inquiry to submit a ticket. Someone from our support team will then reach out as soon as possible. I hope this helps!
0
0
0
@lukaj15
Ahoy there, thank you for contacting Twilio SendGrid Social Support. I have sent you DM with details regarding the issue.
0
0
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@aelarcombe
Ahoy Tony! We're sorry about this experience. We have escalated ticket number 13492573 to our priority queue. Someone should be responding shortly. Please DM us if anything else comes up. Thank you!
0
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@veyronstevo
Hello! Do you have a support ticket number you could provide us? If not, no worries at all, just submit a ticket via email to twittersupport[at]sendgrid[dot]com and we can help you out.
Thanks! ~aw
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