SMARTY
@SMARTYMobileUK
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It’s time to make mobile simple and honest. Our customer support team are available via web-chat from 8am-8pm 7 days a week.
Joined June 2017
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@RobbieKnox
Robbie has been a customer we had had our eye on for some time, I'm sure the fans will be happy to see this get over the line and I am excited to see what the future holds for us both! -George
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@adamtattonreid
@DailyMailUK
@StopFundingHate
@slpng_giants
Hi Adam, thank you for bringing this to our attention. We have reviewed our policy and made the decision to stop any advertising on the Daily Mail.
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We’re aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We’re so sorry if you’ve been impacted by this, please check back here for updates.
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In light of the escalating situation in Ukraine, we are waiving charges on all calls and texts to and from the UK to numbers in Ukraine, as well as all calls, texts, and data services within Ukraine. Stay safe.
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We’re aware that a number of customers have not received the test alert. We’re working closely with the government to understand why and make sure it doesn't happen when the system is in use.
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Good afternoon!
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing.
- Jodie
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Why pay for 5 spices when you’re only getting 4?🤷♀️. If you bought a reunion ticket, hold up 4 fingers and take a selfie 🤳. Share with
#SmartyPayback
. Get paid back. T's&C’s👉
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We’ve partnered with
@GuzKhanOfficial
to break down everyday jargon 🤔. We’ve even collated all this nonsense into the world’s first Dictionary of Jargon 📖🤯.
Checkout the full SMARTY Jargonary here
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We're aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls, and text services. We are very sorry for any inconvenience this is causing.
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🎊 SMARTY Mobile is
#WhichAwards2023
Utilities Brand of the Year! 🎊
We’re so proud to receive this recognition as we continue our mission of delivering simple, honest mobile!
@WhichUK
#lessmalarkey
#moresmarty
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Just a reminder that we don’t do annual price rises – hopefully that’s music to your ears today 🎶
#lessmalarkey
#moresmarty
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Following an issue with our network earlier for a number of customers, services are gradually recovering. We apologise for the inconvenience - Derek
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Wow! We've been shortlisted for a
@WhichUK
award in the category of Utilities Brand of the Year. This comes as a result of almost all (93%) customers saying that overall they are satisfied with their provider, the highest of any network. 🎉
📢 Which? Awards 2022 shortlist.
Utilities Brand of the Year
@OctopusEnergy
@Plusnet
@SMARTYMobileUK
@tescomobile
@zeninternet
#WhichAwards2022
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Some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it.
We are sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused. - Jodie
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This week, SMARTY turned 6! 🎉🎂
To celebrate the occasion, we’ve taken a look back at some of the key milestones along the way!
Thanks to our customers for their support over 6 fantastic years – here’s to many more!
#lessmalarkey
#moresmarty
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5G has arrived at SMARTY. Stream your favourite films on the go and enjoy super-smooth video calling with your besties, all at no extra cost.
Find out more at
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Great deals deserve fist bumps all around. And with SMARTY, there’s a lot to celebrate. 🤜 🤛
#SMARTYfistbump
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We're excited to announce SMARTY Mobile has been named a Which? Recommended Provider of the Year, for the third year running. That's simple, honest mobile at its best! 😊
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Cancelling your plan with us is easy. It's finding a reason to that's hard. Just saying.
#lessmalarkey
#moresmarty
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SMARTY is anything but ordinary. You can now double your data with 60GB for the price of 30GB, only £10 a month💥
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Guess what? It’s now easier than ever to manage your account with the new SMARTY app . Find out more and download today 🤜🤛
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We’re excited to announce that we’re a
@WhichUK
Recommended Provider Mobile Networks 2021. That’s simple, honest mobile at its best 😊
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We're proud to announce that we're a Which? Recommended Provider for Mobile Networks for the 2nd year running! Which? only endorses the best products & services. Just saying 😉
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We are deeply saddened by the news of Her Majesty The Queen's death. As the UK enters a national period of mourning, many of us will be taking a moment to remember the UK’s longest-reigning monarch. Our thoughts are with The Royal Family at this time.
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It’s really important that during these times all children have access to connectivity. That’s why we're working with
@educationgovuk
to provide unlimited data to disadvantaged school children. Find out how via their Get Help With Technology programme 👉
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This week we’re celebrating our 4th birthday 🎂 It’s a huge milestone and one that we’re excited to have reached. But we know we couldn’t have done it without you. ✋
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Following an issue with our network for a number of customers, services have now recovered. If any customer is still having an issue, they should fully restart their device to reconnect to our network. We sincerely apologise for any inconvenience caused.
- Derek
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Following yesterday’s network issue, the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We apologise for any inconvenience caused.
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Following an issue with our network that started earlier, services are recovering but our engineers are working to fully fix it.
We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.
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What a load of malarkey.
At SMARTY, we keep things simple and honest, which is why we don't do annual price rises. 💸
Plus, our customers travelling to the final this weekend will enjoy up to 12GB of EU roaming at no extra cost.⚽✈️
#ItsComingHome
#LessMalarkey
#MoreSMARTY
As England fans hoping to travel to Germany for the final of Euro 2024 are facing price hikes, Sky News breaks down the costs and explains where you can watch the match ⬇️
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Following an issue with our network earlier for a number of customers, services are gradually recovering. We apologise for the inconvenience
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We’ve made the NHS website zero-rated for our customers. This means you can access it and stay up-to-date on the latest UK-specific health advice, without using up any of your data – a little something to make life easier.
For more information see
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Great news! We've been shortlisted as a Best MVNO finalist in the 2022 MIA awards.
Over the last 5 years, we've been working hard to bring honesty and simplicity to the UK mobile industry; and we're so proud to be shortlisted for this prestigious award.
#MIA2022
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We’re working with the Department for Education to provide unlimited data upgrades for children who don’t have access to the internet at home. Find out more about the Get Help with Technology programme and how to get support.
#ThinkSMARTY
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We’ve created the SMARTY Pint. It’s designed to give beer lovers a fair pint for the money they spend. Try it for free on the London Southbank, Riverside Walkway (by Gabriel’s Wharf) on 21 Nov 5-7pm. Tweet us for a chance to have the SMARTY Pint visit your city
#SMARTYPint
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The new SMARTY app is nearly here🎉. Visit our website and sign up for updates to be one of the first to download.
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We know the world is full of needless complexity. At SMARTY we keep things simple and honest. In our new campaign, we challenge those moments of everyday Malarkey. Check out our new TV ad to see what we mean.
#lessmalarkey
#moresmarty
#smartymobile
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Looking for a great new SIM plan? Why not choose one from the Uswitch Best Value SIM Only Winner 2022 🤜🤛
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Tired of long and complicated mobile contracts? At SMARTY, we like to keep things simple. All our SIM plans are just 1 month long with no commitments, you can cancel or change plans anytime. Enjoy the freedom and flexibility.
More info
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After being named a Which? Recommended Provider for a third year running, we’re thrilled to also be shortlisted for Utilities brand of the year in the
#WhichAwards2023
! 🎉
Which? Award nominees are decided by expert judges, so we’re pretty pleased!
#lessmalarkey
#moresmarty
📢 Which? Awards 2023 shortlist.
Utilities Brand of the Year
@octopusenergy
@SMARTYMobileUK
@VOXI_UK
@zeninternet
#WhichAwards2023
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We have teamed up with reboxed® to give SMARTY customers exclusive discounts on refurbished phones. Cracked screen? Poor battery life? Now might be the time to upgrade, and SMARTY have got you covered.
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We’re so excited to have won “Best Value SIM Only” at
@UswitchUK
's 2020 awards. Fancy our “way too good to miss” 30GB plan for just £10 😉 Check us out at
#uswitchawards
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@KylePTRx
Haha when Mr Knox is fully set up if you ask him nicely he may be able to share a referral code so you can get a signing on fee 👀 -George
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We’ve become aware of a new scam involving fake text/SMS messages.
If you receive a text message like the one below:
🚫 Do not click on any of the links
✅ Report it by forwarding it to 7726
For more advice and tips on security, read more here:
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Seen your mobile phone bills go up recently? At SMARTY, we don’t do annual price rises – and that’s just one of the ways we keep things simple. Find out how else you can save money with SMARTY.
#lessmalarkey
#moresmarty
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Have you downloaded the new SMARTY app yet? Not only is it packed full of great ways to make managing your account even easier, but we’ve also been working on some features that will enhance the safety of your SMARTY account and help prevent fraud.
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We’re proud to announce the launch of our brand-new community online forum which has been created specifically with you in mind.
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We’re delighted to have been shortlisted for the Best MVNO award at this year’s Mobile Industry Awards! 🎉
The MIAs represent the gold standard of excellence in the industry and so we’re very proud of this prestigious recognition.
#lessmalarkey
#moresmarty
#MIA2023
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Stay flexible with your mobile data. Find out how easy it is to switch plans on SMARTY
#ThinkSMARTY
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Out and about, need a boost at the end of the month, or just want some extra data at home? For just one day or up to 30 days, you can get a UK Unlimited Data Pass that keeps you connected. Get yours here:
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With Storm Eunice set to hit large areas of the UK today, some of our sites/masts may be impacted due to damage or power outages.
We’ll be deploying extra engineering resource in affected areas to bring sites that are impacted back online as soon as it's safe.
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@beecho01
We're aware of some customers not receiving the Emergency Alert. We're currently trying to establish what went wrong. We will release a statement in due course. Please keep an eye on our Social channels. -Louis
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We like to keep things simple 😁
Whether it’s one of our money back plans or our great value big data plans, you’re free to choose whichever plan suits you best.
Learn more:
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Hi, we're currently experiencing technical issues with some calls. Please accept our apologies if you've been affected by this, our engineers are working hard to fix it. Check back here for updates.
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Come get your copy of the METRO to flex @ Platform 9, Waterloo Station!
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We’re currently experiencing technical issues with some calls. Please accept our apologies if you’ve been affected by this, our engineers are working hard to fix it. Check back here for updates 👇
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Have you heard about Sunday’s nationwide Emergency Alert test? Find out what to expect and how you can make sure your devices are set up to receive future alerts.
#lessmalarkey
#moresmarty
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Don't waste your energy on Pants Caps... be a SMARTY Pants and switch to the mobile network with no annual price rises. 💸
It's time to rename the energy Price Cap, the energy Pants Cap. No one, who's capable of switching, should be on it right now. You can either
- Fix at 9% less than the Cap
- Get a discounted tariff (ie price cap but cheaper)
- Get a special EV tariff
- Sophisticated users can
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@tescomobile
No need to apologise on our behalf, SMARTY won’t tie you into a long contract in the first place. 👏 Simple plans, no nonsense.
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Missing your usual theatre fix? Check out the places you can stream your favourite musicals and plays for free
#ThinkSMARTY
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The issue is now resolved. We apologise for any inconvenience and thank you for your patience.
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If you run out of data the add-ons will cost you £1.25 per GB - the same as it costs in your plan. Nice!
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Further update on yesterday's network issues the majority of services have been restored. However, we're still seeing a small number of customers not connecting correctly to our network. Our engineers are working to fully fix this.
We're sorry if you've been affected by this.
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Following yesterday’s network issue, services have now been fully restored.
If you're still having problems with your connection, please restart your device to reconnect to our network. We apologise for any inconvenience caused.
Team SMARTY.
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Guten Tag. Ciao. Salut. Fancy learning a new language in lockdown? Here are a few great apps to choose from
#ThinkSMARTY
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We are currently experiencing a technical issue that may delay number transfer requests.
Our team are working hard to get this resolved as soon as possible.
Apologies for any inconvenience caused.
Team SMARTY
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Following an issue with our network that started yesterday, the vast majority of services have been restored. However, a small number of customers may be still experiencing an issue with voice calls. (1/3)
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📣 Calling all SMARTY Customers: Win a 4* European city break & more in our summer giveaway! 🌞 Head to , comment your best hack for summer getaway, and you could win big! 🍀✨ Full terms at .
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Enjoy a £10 Gift Card to use at either , John Lewis Partnership or Uber when you refer a friend to SMARTY. It’s the SMARTY way to say thank you. Click here to get referring.
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Want to make your own facemask? It’s easier than you think – check out these great how-to guides
#ThinkSMARTY
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We are delighted to announce our latest partnership with Virgin Radio UK. SMARTY have partnered with the Virgin Radio drivetime show, featuring Kaiser Chiefs’ frontman Ricky Wilson. Tune in every weekday, from 4pm-7pm.
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Missing movie nights with friends? Netflix Party might just revolutionise your lockdown
#ThinkSMARTY
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Learn something new in lockdown. Discover free courses from top universities, companies and colleges
#ThinkSMARTY
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@fipz
At this time, we are unable to offer a precise timeframe. The team is working diligently to resolve the issue as quickly as possible. We appreciate your understanding and patience. -Rebekah
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Are you a student looking for great deals to get you through lockdown? Here are a few of our favourite offers
#ThinkSMARTY
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We’re a SIM-only network so there’s no lengthy contract, no credit checks and no surprises at the end of the month
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Thanks for taking part in our research
@Annarichardso
!🙌 Check out all of Anna’s Super Savvy Spending tips in our blog.
We’re coming through tough times, so I’ve been working with
@SMARTYMobileUK
on their SuperSavvySpending campaign. If you’re interested in saving money during the pandemic then check out my top tips here: 🙌
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Bored of being bamboozled by bundles and confusing jargon? At SMARTY, we like to keep things simple. Our SIM plans have no complex bundles and no confusing terms. Just transparent prices at a low cost. It’s connectivity without the nonsense.
More Info
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@zaksuff
No news yet Zac, I'm afraid. We are working as hard as possible to resolve the issue as promptly as possible. We do appreciate your understanding and patience during this period. -Linsey
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Exciting news! SMARTY Community has just launched a shiny new forum feature - SMARTY lab!
Head over to the new Ideation area to share your ideas and suggestions for enhancing SMARTY products and services. 💡
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Remember when you could down a virtual pint? Here’s a list of fun (but mostly useless) apps you may have forgotten
#ThinkSMARTY
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Thinking about an iPhone 15 upgrade? Discover if it's a battery life game-changer in our latest blog. ⚡
Explore how each iPhone 15 model compares and get practical tips to maximise your phone's battery life! 📱🔌
#iphone
#lessmalarkey
#moresmarty
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Looking for a festive treat that lasts all year? Our great value SIMs come with unlimited calls & texts and great coverage as standard – now that’s worth a fist bump 🤜🤛
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@tacticalleave
Unfortunately, Three's engineers haven't provided us with a timeframe for resolving the outage, and as a result, we're unable to furnish you with that information. -Linsey
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