Octopus Energy
@OctopusEnergy
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We believe energy should be better. A better experience for customers, better for the planet, and better value for money.
Soho, London, England
Joined September 2015
'We could have made a profit but now’s not the time - instead we chose to absorb £150 million of escalating costs on behalf of customers through prices and support funds, debt forgiveness and increased service' - @g__j, CEO .
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Take it from the guy who buys more power than anyone else in the country: green energy is cheaper than fossil fuels. To get those savings onto people’s bills, we need market reform. @g__j #bbcqt @bbcquestiontime
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Hot off the press, our heat geniuses have found ways to slash the manufacture and install costs of heat pumps. We’ve specially designed our very own heat pump. It'll be ready to go in the second half of the year. Welcome to the future of home heating.
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Today, we're switching on the lights at Emirates Stadium 💡. @Arsenal's first game back on home turf, and it's powered by 100% renewable energy 💪⚡. We caught up with @BukayoSaka87, @HectorBellerin and @EddieNketiah9 heading over to the stadium.
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We’ve built a wind turbine to feed @glastonbury, Britain’s most iconic festival. Our 28m tall pink + purple behemoth, plus new solar and batteries, will help make this year’s Glastonbury the greenest ever, and we’ve got even bigger plans for future Festivals.
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After reading hundreds of emails from genuine customers about Octopus ads on GB News on Sunday, here’s the letter our CEO @g__j wrote in reply.
As promised. This is the letter I've sent to customers who emailed. Summary: Ad slots were not planned by us. We'll monitor any new channels (including this) before running ads and will only advertise if balanced and meets our policies.
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“Instead of cutting off whole chunks of the country if we are short of gas, we can reward people for using less energy at times of peak demand.”. Get ready for Saving Sessions ⚡️💸.More details coming soon.
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Today 65% of the UK’s power is wind and solar. That has made energy so cheap, Agile customers are literally being paid as much as 20p per unit to use it up, two days in a row. Green energy is fair energy too — we need to rapidly invest in more renewables and a smarter grid.
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Launched at #EnergyTechSummit, Cosy Octopus is here – and free for some homes. Our custom-built high temperature heat pump. Cutting-edge smart heat controls & pods. A bespoke tariff. Available from December. British designed, British manufactured, optimised for British homes.
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We're unbelievably proud of our engineer Hetty, who may well have saved a customer's life a few days ago 💚 Wishing this lovely customer a swift recovery.
Where a wonderful team and culture that isn't obsessed by KPIs literally saves a customer's life. I am so proud of Hetty here - the customer shrugged off his fall - but she didn't just insist on him going to hospital - she took him. And it saved his life: (1/2)
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Last year saw the least amount of gas and coal used for electricity since 1957 🤯 While green energy produced a whopping 42% of our power needs. The switch to renewables is happening, let's keep it up 👇.
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It's a fair question, and one we get a lot, so our founder Greg recorded a video to explain. In the current outdated system, the most expensive type of energy (usually gas) sets the price for ALL types of energy, including renewables. It's bonkers. More:
Octopus is putting our prices up, but claim to be 100% renewable. Did the price of wind go up lads? @OctopusEnergy.
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Regardless of what you think about energy suppliers, the teams looking after customers through the energy crisis do an unbelievably important and difficult job brilliantly well. This is all down to them.
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It's positively FAN-TASTIC news. We’ve had over 30,000 requests from local communities wanting a local Fan Club turbine that'd give them discounted power when it's windy. The end of this ban means we'll be able to build turbines quickly where people want them.
I wonder if the removal of the ban on onshore windfarms could lead to an increase in the @OctopusEnergy fan club? #wind #renewable 🌬️⚡️🔋.
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This isn’t a one-off. As the social media person behind this account I can confirm I see Greg and our other leaders like this all the time. It’s most of the conversations we have. If not huddled around a desk, via a late night group chat.
A customer X'd me about unexpectedly high bills. As I was digging into it 3 directors joined me to work out not only what happened but how to improve the interface for customers & team to help in these situations.Stuff like this enables us to be @WhichUK Recommended 7 yrs running
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Why has the UK forked out £60K+ this week to keep coal-fired power stations on standby when 96% of #SavingSessions customers said they’d be keen to keep getting paid to use energy flexibly? . Stand-by coal added £400m to UK energy bills last Winter.
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By 2030, the world’s longest undersea cable will connect a massive Moroccan solar and wind farm to the UK: it'll bring enough clean power for 7 million homes, 20 hrs a day. Proud to support this game-changing project with @TAQAGroup ☀️ @xlinks_uk
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We don't like wasting green power. So, while the summer sun lasts, we're giving Octoplus customers #FreeElectricity 🤑 The first session is today, 1-2pm. Every Octoplus customer is in for this one: so if that's you, fill your boots - any extra power above normal is free!
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The £400 Energy Bill Support Scheme kicks in soon. Here's what you need to know. Each month from Oct til March:.- We’ll credit your 🐙 energy account £67.- Your Direct Debit will be reduced by £67. These credits add up to £400 in non-refundable govt support for every home.
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Please tell our customer we’ll miss them and we hope they like their new supplier’s prize wheel more.
I've used Octopus energy for about 3 years as my electric supplier. I submit a meter reading every month but have never won the spin the wheel game you play afterwards. Being annoyed about this is the only reason I'm moving to a different energy supplier.
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Why is the price of green electricity being driven higher by a gas crisis? ⚡️.As Greg explains, the UK's outdated wholesale market has a single price for electricity every half hr (which suppliers have to pay) and it's usually determined by the cost of gas. (1/2)
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Big, huge Saving Session Sorry from us. This is what you were all supposed to see when your first Session ended. We've *NOT* missed your meter readings – you'll get your results within 48 hours and we're getting this incorrect message fixed ASAP.
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It's #WorldOctopusDay! 🐙🦑8⃣🐙🦑8⃣ We want to help clean up our namesake's home today, and you can join in!. For every like and RT on this post, we'll donate £1 to @PlasticOceans. Tentacles at the ready, and. GO!
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@patch8652 Hi Bruce, we understand your frustration here, particularly for places like Scotland that see some of the highest green energy generation in the UK. We’re calling for industry reform and have written more about regional pricing here:
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The UK's last coal station is about to power down for good. Renewables are the future, and we need to build more quickly 🚀. That’s why we're going to invest £2 billion in the next five years, kicking off with 4 new UK solar farms and a huge new battery in Cheshire 🔋
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🐝Ofgem's considering letting energy suppliers offer cheaper tariffs ONLY to new customers. We thought you'd probably hate that, so we surveyed customers: 89% said the same prices should be offered to all. Here's the top 10 things customers prefer over unfair pricing tactics.
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We told you how much the 23rd Jan #SavingSession mattered and look what you’ve all achieved. So many awesome Octopus customers - a whopping 400,000 of you - opted in and the graph speaks for itself 🤩
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Today, we officially bought Shell Energy Retail. Their 1.3m home energy customers in the UK and Germany will soon join the Octopus family. While the ink was still drying, we successfully moved customer #1 🐙 (A staff member, customers find out next steps today and begin moving
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We’re teaming up with @teslaenergy to make green tech an even better deal. 🌎 Powerwalls will join @krakentech_ virtual power plant. 🤑 Powerwall homes can join Intelligent Flux in near future & save ~£250/yr.🔧 We'll start installing Powerwall in 🇬🇧🇪🇸 .
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The grid's looking mighty green tomorrow. 💚. So you know that that means - another #FreeElectricity session for Octoplus customers 🤑 . 📅 Sun 18th Aug, 1-2pm. Any extra power you use above your norm will be totally free.
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As well as heat pumps, EV chargers and smart meters, we're now installing solar panels to help Brits make hay while the sun shines ☀️. Solar paired with a battery and smart export tariff could save the average home 90% on their electricity bills.
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Greg joined @BBCNews this morning on a busy and shocking news day. How Scotland could get Europe’s cheapest power, why it’s going to take 13yrs to get a new solar farm connected to the grid and how, in polarising times, social media needs to be a tool for good. @g__j @bbclaurak
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We agreed the @Glastonbury turbine only a few weeks ago. It took just 2 weeks to build the parts and a single day to get the turbine up and spinning. That’s how fast green energy can get done when people work together.
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Yesterday, voters rejected anti-net zero rhetoric and chose cheaper, cleaner, more secure energy 💪. @g__j spoke a little more about it with the BBC this morning:
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Wind power is the cheapest energy there is. One of the best ways we can bring bills down for people globally and ditch fossil fuels is to rapidly build more wind. Today we’re announcing our Offshore Wind Fund with @tokyogas: investing £3 billion into new wind projects globally –
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From 2011-2015, 435 new turbines were approved. From 2016-2020, it was 16. Today, 9/10 homes'd welcome a local turbine if it meant cheaper energy. The end of the ban will make it far easier to build the cheap, green power people are crying out for 👏.
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Practice Safe Sessions, everybody 😈 #SavingSessions.
There'll be a baby boom after these sessions, and it all be OCTOPUS ENERGY'S fault 🤣🤣🤣.#SavingSessions.@OctopusEnergy.
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🎙️ @g__j: If the UK hadn't scrapped plans to reduce fossil fuels years ago, "energy bills this year would be billions lower". "We now need to get on with it. to help prevent catastrophic climate change, and also drive energy costs down."
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We just moved the 1st Bulb customer (a staff member) to 🐙 . Bulb’s collapse was costing taxpayers billions. Our deal puts an end to that. We’re paying the govt for the business, and giving taxpayers a share of future profits. It’ll be a long road but we can’t wait to get going.
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The UK uses too much dirty gas⚡️. Building more British wind farms will make energy cheaper, cleaner and greener for everyone 🟢. Customers who live near Octopus Fan Club turbines already get up to 50% off their energy when the wind blows.
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Last week, we became the UK’s largest energy supplier. Our CEO @g__j went on Sky to talk about how locational pricing can bring down energy bills:
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If everyone with a smart electricity meter in Great Britain joined something like #SavingSessions, we'd have over 1GW of flexibility. That's almost as much as powering up one of the UK’s major coal fired power stations (but without the emissions).
The results are in for our first Saving Session 🥳. 🏙️ 200,000+ took part.💡 You each cut down 59% on average.📉 Together, you saved 108MWh.🔥 Equivalent to shutting down a small gas power plant during the Session.🌳 Avoiding 20,415kg of CO2 emissions.
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We'll soon be building at least 1,000 heat pumps per month, and installing them for the same cost as a gas boiler 🔥. Heat pumps are smart, efficient, and can keep the UK warm without relying on dirty gas. This deal is their "Model T" moment. @beisgovuk .
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A UK home can have zero energy bills with a heat pump, solar and some smart automation. We're aiming to build 100,000 Zero Bill Homes by 2030. It's not a far-flung dream: people are living in these homes already. We built that one 👇 in two days.
On my way to Labour Party Conference. VERY excited to see our Zero Bills home - which was built in *two days* on site within the secure zone
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Batten down the hatches: we're investing £15.6bn in sea wind this decade. Homegrown offshore wind made 14% of the UK's elec needs this year alone, but we need much more to end reliance on dirty gas 🌊. Grimsby, Skegness, there may be a seaside ‘Fan Club’ on the horizon too 👀
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Renewable energy is cheaper energy. We could power all UK homes two and a half times over, with green electricity from onshore wind and solar sites alone - all without impacting farmland or areas of natural beauty. Here's how👇.
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Thank you so much for saying this Graham 💜 Anyone else struggling with bills this winter, please take Graham's advice. There are lots of ways we may be able to help, from electric blankets to Winter Fuel Payments & standing charge breaks.
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Which? Recommended for a record-breaking 7 years. We know we don’t always get it right. We work hard to keep doing better. With energy prices still high, service matters so much. It means the world to be recognised for looking after our customers 💜.
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Instead of importing expensive, dirty gas, how about super-cheap Moroccan sun and wind, 20 hours a day? . Within the decade, there'll be enough renewables whizzing through this cable to power 7 million heat pumps. @xlinks_uk .
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We don’t want to let any green energy go to waste. Enter Power-ups. Starting in specific parts of East England, we're giving homes and businesses free electricity to Power up when there's spare 🌞🌬️ in the local wires. A bonkers new service w @UKPNnews.
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The tech to power our planet with net-zero energy is available today. 14th September. A single day to spark the fuse for rapid global decarbonisation. Save the date.
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Homes with solar panels save up to 90% on their bills and get real control over their energy. More people deserve access to that: so we’ve unlocked “buy now, pay later” for solar, helping customers spread the cost of their solar and installation over several years.👇
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Great Britain wastes billions of pounds switching off wind turbines & wasting clean energy. Zonal energy pricing would put that energy to work & make bills cheaper. But what's that got to do with the price of fish?!. Our fish-man fisherman explains:
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"What'll we do when the wind's not blowing in the UK?"."Get sunshine from Morocco.". We're part of @xlinks_uk's project to build a giant cable between Devon and Morocco, unlocking more reliable, cheap and clean electrons 20 hours a day.
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Offshore wind's one of the cheapest way to produce power. Our generation arm invested £800+ mil into UK offshore wind projects last year & that's just the beginning. The green revolution's coming at gale-force speed to make UK energy cleaner & fairer.
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EV tax breaks are being extended to second-hand electric cars, meaning you can now lease an EV for less than £300 a month. That's cheaper than paying the ULEZ charge every day. @OctopusEV are making electric cars an absolute no-brainer🧠
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As one of the largest, best backed, best run companies in the sector we're not going anywhere. We’re here to help, and will do all we can to support customers, government and Ofgem as they work through this. Watch @g__j on @BBCBreakfast for useful info 👇.
Octopus Energy Chief Executive, Greg Jackson tells #BBCBreakfast wholesale gas prices rising will impact household energy bills.
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We love making your ideas! You can now donate the money you make from your extra solar power to people who need it through our Octo Assist Fund or @NEA_UKCharity 🐙☀️. Octopus export customers, sign up for Solar Sharing here:
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Why would we switch off turbines on a windy day when you could be using that lovely green electricity for free?. We're genuinely happy to've given away £500,000 #FreeElectricity – powering millions of cuppas, washes, fresh bakes and hoovering sessions.
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New on the 🐙 app: Sarah’s mode 😎.
Come on how cool is this? I suggested that @OctopusEnergy app should show gas usage in kWh. I found it impossible to monitor my consumption/cost and they’ve not only done it but named the function, “Sarah’s Mode”. 😂AMAZING!!! It’s so much easier.🐙 🤭💥Thank you!! 💚💚
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Fancy #FreeElectricity tomorrow?. 📅 1-2pm Sat 31st Aug. If you're an Octoplus member and signed up to Free Electricity, use more between 1-2pm tomorrow – any extra power you use above your norm will be totally free.
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9 out of 10 people surveyed said they'd welcome a wind turbine in their community if it meant cheaper bills. With Octopus Fan Club, it's already a reality for some – and 10,000+ customers have told us they want to be part of it too. Watch this space 👀.
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Introducing 'Gusty Spinfield'! 🎉. Officially the biggest, pinkest turbine that @glastonbury's ever seen. Huge congrats to Jessica from Glasgow - it’s nearly time to pack your bags, tent and emergency poncho ready for a Festival you’ll never forget.
We were blown away by the quality and number of entries to name @glastonbury's biggest fan. From 14K, the judges whittled them down to the top 15 - and a decision has been made.
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Must watch: a remarkable speech by Bliss, who decided a degree wasn’t for her & became a plumber, now installing heat pumps for our customers. We’ve created 3500 such jobs this yr alone. A great honour for her to address PM, 100s of VIPS & media at today’s Plan for Change speech.
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Calling UK landowners: can you host a wind turbine to power your community?. You get ££. Your neighbours get cheaper power. We all get a greener, more independent energy system. I think that’s what they call a wind-wind 😏
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Wind = super cheap, green power. So it's totally nuts that the UK wastes billions by turning wind farms off when it's windy. But we can help fix the system - with regional pricing.
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We want to build 50,000 Zero Bill Homes by 2025 🤯. - People are already living in the 1st ones in Essex, Exeter & more.- We're working with massive UK developer Bellway to scale rapidly.- We're even unlocking game-changing Zero Bill retrofits with Verto.
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#FreeElectricity customers are filling their boots again today! ⚡💸. 📅 1-2pm Wed 21st Aug. If you're an Octoplus member and signed up to Free Electricity, use more between 1-2pm today – any extra power you use above your norm will be totally free.
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You asked, we delivered ☀️🔋. Introducing Octopus Flux, an exclusive tariff designed for solar and battery owners. 👉
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We're serving up some #FreeElectricity tomorrow ⚡️🍵 . 📆 1-2pm Sunday 20th October .✅ If you're an Octoplus member and signed up to Free Electricity emails, any extra power used will be free . Don't forget to share your free-leccy-piccies 🤳 I'll be baking up a storm 🍰
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Great to introduce @Ed_Miliband to our temporary turbine Gusty in Hackney, powering this community event. Fan Club customers save £200+ through their local wind turbines. We need to slash red tape to build more (& unlock zonal pricing) to get these discounts to everyone.
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Uswitch surveyed 17,000 customers to inform their 2023 Energy Awards. We're the UK's #1 supplier in 7 of 9 categories, incl Overall Customer Satisfaction 😊. We don't get everything right, but results like this are proof of the tireless work of our team. Thanks to our customers
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@CharlieJJK Hi Charlie, I believe our ads appear generally across the Sky network, and so we won't specifically have been targeting one channel over another, but if you could DM details, I'll ask the team to take a look at this tomorrow.
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The UK's largest energy company. Which? Recommended for an unprecedented 8 years. The nation's best place to work. These three huge achievements mean more than we can say. Here's how @g__j told the team today:
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Update: Ofgem heard you! They're extending the ban on "new customer only" tariffs and might even make it permanent 💪.
🐝Ofgem's considering letting energy suppliers offer cheaper tariffs ONLY to new customers. We thought you'd probably hate that, so we surveyed customers: 89% said the same prices should be offered to all. Here's the top 10 things customers prefer over unfair pricing tactics.
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@soper_mr @The149thBishop Hey Corey, @The149thBishop's got it right there. The price of gas impacts the price of all energy sources, including green ones. Our CEO recorded a video explaining this here:
Why is the price of green electricity being driven higher by a gas crisis? ⚡️.As Greg explains, the UK's outdated wholesale market has a single price for electricity every half hr (which suppliers have to pay) and it's usually determined by the cost of gas. (1/2)
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"Isn't it more sustainable to use less?". Sometimes when it's super windy & sunny, there's a surplus of energy. Rather than switch turbines off, we're giving UK homes #FreeElectricity to use it up when it's clean & abundant. This is how a fair, green energy system could work.
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Our customer Antony noticed an odd spike in his energy data and he couldn't for the life of him work out what it was 🤔. Turns out it was Toby the cat, committing the purrfect crime 😻. Octopus Home Mini, keeping your bills down and your cats honest.
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This gusty weekend means 10 hours of getting paid to use energy tomorrow on Agile Octopus 💡🙌.
National average pricing for @OctopusEnergy Agile Tariff: Sun 16-07-2023. Min: -9.4p (13:30).Max: 25.8p (18:00).Avg: 4.2p.Avg Excl Peak: 1.9p.Peak 4pm-7pm: 19.8p. Get graphs & pricing for all 14 UK regions at
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We were blown away by the quality and number of entries to name @glastonbury's biggest fan. From 14K, the judges whittled them down to the top 15 - and a decision has been made.
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#SavingSessions is officially back tomorrow morning☀️. As you know, the early bird catches the worm. Looking forward to seeing you there⚡️.
🚨 #SavingSessions alert 🚨. 📅 19/01 09:00-10:00AM. 🤑 Earn 🐙1800 (worth £2.25) for every unit of power cut down vs normal. 🎁 Super Saver Bonuses: .👉 1 customer wins 🐙400k for opting in.👉 STREAK: Opt in to your 6th Session and get:. 🐙100. 8 chances to win the 🐙400k prize.
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We just found out we won @UKCXAwards Best Service for Vulnerable Customers & Customer Centric Culture – this is what that looks like 👇. A customer going through a hard time was so touched by how our specialist helped her, her friend emailed to say thanks:
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Customers in Saving Sessions are powering the energy transition. They deserve fair payment. National Grid ESO has set the price for the last few Sessions too low. This time, once again, we're choosing to pay for our customers so you can still take part for a fair reward.
🚨 SURPRISE SESSION: 6-6.30PM TODAY.Opt in: . Earn 🐙1400 per kWh saved vs normal.One customer will win 🐙800k – that's £1,000!.STREAK BONUS: 🐙100 + 8 extra prize entries. 🫶+⚡️
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@soper_mr @The149thBishop We totally agree and have been calling for it to change. Promisingly, the govt have announced that they're reviewing the current pricing system:
NEW: We’re launching a major review into Britain’s electricity market design ⚡. Proposals include stopping volatile gas prices setting the price for electricity produced by cheaper #renewables. Find out more:
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We've long been calling for change, and the govt have now announced a review to stop gas setting the price for cheap green energy. Energy reform + urgently building more UK renewables will make everyone's bills cheaper, and help ensure we never face a crisis like this again.
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Free energy bills for new homes!. We're partnering with Vistry, the UK's biggest house builder, to stock new homes with green tech - heat pump, solar panels, battery & a guarantee of zero energy bills for ≥10 years. It’s a huge step to building 100k Zero Bills Homes by 2030.
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An apt little snippet from our founder @g__j talking all about green, spiky power. In order to move to a clean energy system, we’ve got to embrace the spikes - the system of the future is here, now 👉
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Why won't energy price caps go away? People are sick of being told to switch just to get ripped off again #justdoit .
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It could well be our final Saving Session tonight, and we want to go out with a bang - so you’ll be rewarded with 33% more OctoPoints per kWh 🤑. Tweet us your top #SavingSessions highlight and we’ll choose a few favs to win an extra 🐙8K (worth £10). We’ll see you at 6.30pm ⚡️.
🚨 (Maybe the last. ) #SavingSessions alert (opt-in,📧's on route). 📅 23/3 18:30-19:30. 🤑 EARN 33% MORE 🤑 🐙2400 (worth £3.00) per kWh saved vs normal. 🎁 HUGE Super Saver Bonus: .👉 1 opt-in wins 🐙800k (£1000).👉 STREAK: . 🐙100 . 8 entries to win 🐙800k.
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The Northern Lights from one of our Finnish wind farms, Suolakangas. Shot taken straight from our Only Fans slack channel, where 🐙 Generation gives us a daily fix of sexy wind turbine pictures.
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It's taken us three days to work up the courage to RT this.
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"At times like this, we can’t expect the government to do everything - companies need to work hard on affordability too. That’s why we’ve expanded our Octo Assist fund to introduce extra support for the pensioners who need it most" - @g__j . Find out more & apply 🧵👇
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