Octopus Energy
@OctopusEnergy
Followers
108,133
Following
649
Media
1,730
Statuses
106,141
We believe energy should be better. A better experience for customers, better for the planet, and better value for money.
Soho, London, England
Joined September 2015
Don't wanna be here?
Send us removal request.
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'We could have made a profit but now’s not the time - instead we chose to absorb £150 million of escalating costs on behalf of customers through prices and support funds, debt forgiveness and increased service' -
@g__j
, CEO
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Hot off the press, our heat geniuses have found ways to slash the manufacture and install costs of heat pumps.
We’ve specially designed our very own heat pump. It'll be ready to go in the second half of the year.
Welcome to the future of home heating.
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Today, we're switching on the lights at Emirates Stadium 💡
@Arsenal
's first game back on home turf, and it's powered by 100% renewable energy 💪⚡
We caught up with
@BukayoSaka87
,
@HectorBellerin
and
@EddieNketiah9
heading over to the stadium...
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After reading hundreds of emails from genuine customers about Octopus ads on GB News on Sunday, here’s the letter our CEO
@g__j
wrote in reply.
As promised...
This is the letter I've sent to customers who emailed.
Summary: Ad slots were not planned by us. We'll monitor any new channels (including this) before running ads and will only advertise if balanced and meets our policies.
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We’ve built a wind turbine to feed
@glastonbury
, Britain’s most iconic festival.
Our 28m tall pink + purple behemoth, plus new solar and batteries, will help make this year’s Glastonbury the greenest ever, and we’ve got even bigger plans for future Festivals.
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“Instead of cutting off whole chunks of the country if we are short of gas, we can reward people for using less energy at times of peak demand.”
Get ready for Saving Sessions ⚡️💸
More details coming soon.
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Today 65% of the UK’s power is wind and solar. That has made energy so cheap, Agile customers are literally being paid as much as 20p per unit to use it up, two days in a row.
Green energy is fair energy too — we need to rapidly invest in more renewables and a smarter grid.
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Launched at
#EnergyTechSummit
, Cosy Octopus is here – and free for some homes.
Our custom-built high temperature heat pump. Cutting-edge smart heat controls & pods. A bespoke tariff. Available from December.
British designed, British manufactured, optimised for British homes.
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Last year saw the least amount of gas and coal used for electricity since 1957 🤯 While green energy produced a whopping 42% of our power needs.
The switch to renewables is happening, let's keep it up 👇
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It's a fair question, and one we get a lot, so our founder Greg recorded a video to explain.
In the current outdated system, the most expensive type of energy (usually gas) sets the price for ALL types of energy, including renewables. It's bonkers. More:
Octopus is putting our prices up, but claim to be 100% renewable.
Did the price of wind go up lads?
@OctopusEnergy
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Regardless of what you think about energy suppliers, the teams looking after customers through the energy crisis do an unbelievably important and difficult job brilliantly well. This is all down to them.
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Why has the UK forked out £60K+ this week to keep coal-fired power stations on standby when 96% of
#SavingSessions
customers said they’d be keen to keep getting paid to use energy flexibly?
Stand-by coal added £400m to UK energy bills last Winter.
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By 2030, the world’s longest undersea cable will connect a massive Moroccan solar and wind farm to the UK: it'll bring enough clean power for 7 million homes, 20 hrs a day.
Proud to support this game-changing project with
@TAQAGroup
☀️
@xlinks_uk
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This isn’t a one-off. As the social media person behind this account I can confirm I see Greg and our other leaders like this all the time. It’s most of the conversations we have. If not huddled around a desk, via a late night group chat.
A customer X'd me about unexpectedly high bills. As I was digging into it 3 directors joined me to work out not only what happened but how to improve the interface for customers & team to help in these situations
Stuff like this enables us to be
@WhichUK
Recommended 7 yrs running
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The £400 Energy Bill Support Scheme kicks in soon. Here's what you need to know.
Each month from Oct til March:
- We’ll credit your 🐙 energy account £67
- Your Direct Debit will be reduced by £67
These credits add up to £400 in non-refundable govt support for every home.
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Why is the price of green electricity being driven higher by a gas crisis? ⚡️
As Greg explains, the UK's outdated wholesale market has a single price for electricity every half hr (which suppliers have to pay) and it's usually determined by the cost of gas. (1/2)
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Big, huge Saving Session Sorry from us. This is what you were all supposed to see when your first Session ended.
We've *NOT* missed your meter readings – you'll get your results within 48 hours and we're getting this incorrect message fixed ASAP.
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It's
#WorldOctopusDay
! 🐙🦑8⃣🐙🦑8⃣ We want to help clean up our namesake's home today, and you can join in!
For every like and RT on this post, we'll donate £1 to
@PlasticOceans
Tentacles at the ready, and... GO!
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We told you how much the 23rd Jan
#SavingSession
mattered and look what you’ve all achieved. So many awesome Octopus customers - a whopping 400,000 of you - opted in and the graph speaks for itself 🤩
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Today, we officially bought Shell Energy Retail. Their 1.3m home energy customers in the UK and Germany will soon join the Octopus family.
While the ink was still drying, we successfully moved customer
#1
🐙 (A staff member, customers find out next steps today and begin moving
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🐝Ofgem's considering letting energy suppliers offer cheaper tariffs ONLY to new customers.
We thought you'd probably hate that, so we surveyed customers: 89% said the same prices should be offered to all.
Here's the top 10 things customers prefer over unfair pricing tactics.
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We’re teaming up with
@teslaenergy
to make green tech an even better deal.
🌎 Powerwalls will join
@krakentech_
virtual power plant
🤑 Powerwall homes can join Intelligent Flux in near future & save ~£250/yr
🔧 We'll start installing Powerwall in 🇬🇧🇪🇸
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As well as heat pumps, EV chargers and smart meters, we're now installing solar panels to help Brits make hay while the sun shines ☀️
Solar paired with a battery and smart export tariff could save the average home 90% on their electricity bills.
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We agreed the
@Glastonbury
turbine only a few weeks ago. It took just 2 weeks to build the parts and a single day to get the turbine up and spinning.
That’s how fast green energy can get done when people work together.
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From 2011-2015, 435 new turbines were approved. From 2016-2020, it was 16.
Today, 9/10 homes'd welcome a local turbine if it meant cheaper energy.
The end of the ban will make it far easier to build the cheap, green power people are crying out for 👏
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Wind power is the cheapest energy there is. One of the best ways we can bring bills down for people globally and ditch fossil fuels is to rapidly build more wind.
Today we’re announcing our Offshore Wind Fund with
@tokyogas
: investing £3 billion into new wind projects globally –
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🎙️
@g__j
: If the UK hadn't scrapped plans to reduce fossil fuels years ago, "energy bills this year would be billions lower".
"We now need to get on with it... to help prevent catastrophic climate change, and also drive energy costs down."
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Practice Safe Sessions, everybody 😈
#SavingSessions
There'll be a baby boom after these sessions, and it all be OCTOPUS ENERGY'S fault 🤣🤣🤣
#SavingSessions
@OctopusEnergy
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Yesterday, voters rejected anti-net zero rhetoric and chose cheaper, cleaner, more secure energy 💪
@g__j
spoke a little more about it with the BBC this morning:
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We just moved the 1st Bulb customer (a staff member) to 🐙
Bulb’s collapse was costing taxpayers billions. Our deal puts an end to that. We’re paying the govt for the business, and giving taxpayers a share of future profits.
It’ll be a long road but we can’t wait to get going.
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The UK uses too much dirty gas⚡️
Building more British wind farms will make energy cheaper, cleaner and greener for everyone 🟢
Customers who live near Octopus Fan Club turbines already get up to 50% off their energy when the wind blows.
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If everyone with a smart electricity meter in Great Britain joined something like
#SavingSessions
, we'd have over 1GW of flexibility.
That's almost as much as powering up one of the UK’s major coal fired power stations (but without the emissions).
The results are in for our first Saving Session 🥳
🏙️ 200,000+ took part
💡 You each cut down 59% on average
📉 Together, you saved 108MWh
🔥 Equivalent to shutting down a small gas power plant during the Session
🌳 Avoiding 20,415kg of CO2 emissions
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We'll soon be building at least 1,000 heat pumps per month, and installing them for the same cost as a gas boiler 🔥
Heat pumps are smart, efficient, and can keep the UK warm without relying on dirty gas.
This deal is their "Model T" moment.
@beisgovuk
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Batten down the hatches: we're investing £15.6bn in sea wind this decade.
Homegrown offshore wind made 14% of the UK's elec needs this year alone, but we need much more to end reliance on dirty gas 🌊
Grimsby, Skegness, there may be a seaside ‘Fan Club’ on the horizon too 👀
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Renewable energy is cheaper energy.
We could power all UK homes two and a half times over, with green electricity from onshore wind and solar sites alone - all without impacting farmland or areas of natural beauty. Here's how👇
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Which? Recommended for a record-breaking 7 years.
We know we don’t always get it right. We work hard to keep doing better.
With energy prices still high, service matters so much. It means the world to be recognised for looking after our customers 💜
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We don’t want to let any green energy go to waste.
Enter Power-ups.
Starting in specific parts of East England, we're giving homes and businesses free electricity to Power up when there's spare 🌞🌬️ in the local wires.
A bonkers new service w
@UKPNnews
.
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Instead of importing expensive, dirty gas, how about super-cheap Moroccan sun and wind, 20 hours a day?
Within the decade, there'll be enough renewables whizzing through this cable to power 7 million heat pumps.
@xlinks_uk
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Homes with solar panels save up to 90% on their bills and get real control over their energy. More people deserve access to that: so we’ve unlocked “buy now, pay later” for solar, helping customers spread the cost of their solar and installation over several years.👇
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The tech to power our planet with net-zero energy is available today.
14th September. A single day to spark the fuse for rapid global decarbonisation. Save the date.
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Offshore wind's one of the cheapest way to produce power.
Our generation arm invested £800+ mil into UK offshore wind projects last year & that's just the beginning. The green revolution's coming at gale-force speed to make UK energy cleaner & fairer.
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"What'll we do when the wind's not blowing in the UK?"
"Get sunshine from Morocco."
We're part of
@xlinks_uk
's project to build a giant cable between Devon and Morocco, unlocking more reliable, cheap and clean electrons 20 hours a day.
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EV tax breaks are being extended to second-hand electric cars, meaning you can now lease an EV for less than £300 a month. That's cheaper than paying the ULEZ charge every day.
@OctopusEV
are making electric cars an absolute no-brainer🧠
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As one of the largest, best backed, best run companies in the sector we're not going anywhere.
We’re here to help, and will do all we can to support customers, government and Ofgem as they work through this.
Watch
@g__j
on
@BBCBreakfast
for useful info 👇
Octopus Energy Chief Executive, Greg Jackson tells
#BBCBreakfast
wholesale gas prices rising will impact household energy bills.
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New on the 🐙 app: Sarah’s mode 😎
Come on how cool is this? I suggested that
@OctopusEnergy
app should show gas usage in kWh. I found it impossible to monitor my consumption/cost and they’ve not only done it but named the function, “Sarah’s Mode”. 😂AMAZING!!! It’s so much easier.🐙 🤭💥Thank you!! 💚💚
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9 out of 10 people surveyed said they'd welcome a wind turbine in their community if it meant cheaper bills.
With Octopus Fan Club, it's already a reality for some – and 10,000+ customers have told us they want to be part of it too. Watch this space 👀
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Introducing 'Gusty Spinfield'! 🎉
Officially the biggest, pinkest turbine that
@glastonbury
's ever seen.
Huge congrats to Jessica from Glasgow - it’s nearly time to pack your bags, tent and emergency poncho ready for a Festival you’ll never forget.
We were blown away by the quality and number of entries to name
@glastonbury
's biggest fan.
From 14K, the judges whittled them down to the top 15 - and a decision has been made...
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Calling UK landowners: can you host a wind turbine to power your community?
You get ££.
Your neighbours get cheaper power.
We all get a greener, more independent energy system.
I think that’s what they call a wind-wind 😏
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We want to build 50,000 Zero Bill Homes by 2025 🤯
- People are already living in the 1st ones in Essex, Exeter & more
- We're working with massive UK developer Bellway to scale rapidly
- We're even unlocking game-changing Zero Bill retrofits with Verto
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You asked, we delivered ☀️🔋
Introducing Octopus Flux, an exclusive tariff designed for solar and battery owners.
👉
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@CharlieJJK
Hi Charlie, I believe our ads appear generally across the Sky network, and so we won't specifically have been targeting one channel over another, but if you could DM details, I'll ask the team to take a look at this tomorrow.
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Uswitch surveyed 17,000 customers to inform their 2023 Energy Awards. We're the UK's
#1
supplier in 7 of 9 categories, incl Overall Customer Satisfaction 😊
We don't get everything right, but results like this are proof of the tireless work of our team. Thanks to our customers
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Caught getting high on our own supply
@OctopusEnergy
Has anyone told you that your socks look like they're having a *ahem* good night out when you turn them inside out?
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@soper_mr
@The149thBishop
Hey Corey,
@The149thBishop
's got it right there. The price of gas impacts the price of all energy sources, including green ones. Our CEO recorded a video explaining this here:
Why is the price of green electricity being driven higher by a gas crisis? ⚡️
As Greg explains, the UK's outdated wholesale market has a single price for electricity every half hr (which suppliers have to pay) and it's usually determined by the cost of gas. (1/2)
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Our customer Antony noticed an odd spike in his energy data and he couldn't for the life of him work out what it was 🤔
Turns out it was Toby the cat, committing the purrfect crime 😻
Octopus Home Mini, keeping your bills down and your cats honest.
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This gusty weekend means 10 hours of getting paid to use energy tomorrow on Agile Octopus 💡🙌
National average pricing for
@OctopusEnergy
Agile Tariff: Sun 16-07-2023
Min: -9.4p (13:30)
Max: 25.8p (18:00)
Avg: 4.2p
Avg Excl Peak: 1.9p
Peak 4pm-7pm: 19.8p
Get graphs & pricing for all 14 UK regions at
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@soper_mr
@The149thBishop
We totally agree and have been calling for it to change. Promisingly, the govt have announced that they're reviewing the current pricing system:
NEW: We’re launching a major review into Britain’s electricity market design ⚡
Proposals include stopping volatile gas prices setting the price for electricity produced by cheaper
#renewables
Find out more:
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We just found out we won
@UKCXAwards
Best Service for Vulnerable Customers & Customer Centric Culture – this is what that looks like 👇
A customer going through a hard time was so touched by how our specialist helped her, her friend emailed to say thanks:
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#SavingSessions
is officially back tomorrow morning☀️
As you know, the early bird catches the worm...
Looking forward to seeing you there⚡️
🚨
#SavingSessions
alert 🚨
📅 19/01 09:00-10:00AM
🤑 Earn 🐙1800 (worth £2.25) for every unit of power cut down vs normal
🎁 Super Saver Bonuses:
👉 1 customer wins 🐙400k for opting in
👉 STREAK: Opt in to your 6th Session and get:
+🐙100
+8 chances to win the 🐙400k prize
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Customers in Saving Sessions are powering the energy transition. They deserve fair payment.
National Grid ESO has set the price for the last few Sessions too low. This time, once again, we're choosing to pay for our customers so you can still take part for a fair reward.
🚨 SURPRISE SESSION: 6-6.30PM TODAY
Opt in: …
Earn 🐙1400 per kWh saved vs normal
One customer will win 🐙800k – that's £1,000!
STREAK BONUS: 🐙100 + 8 extra prize entries
🫶+⚡️
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We were blown away by the quality and number of entries to name
@glastonbury
's biggest fan.
From 14K, the judges whittled them down to the top 15 - and a decision has been made...
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We've long been calling for change, and the govt have now announced a review to stop gas setting the price for cheap green energy.
Energy reform + urgently building more UK renewables will make everyone's bills cheaper, and help ensure we never face a crisis like this again.
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An apt little snippet from our founder
@g__j
talking all about green, spiky power.
In order to move to a clean energy system, we’ve got to embrace the spikes - the system of the future is here, now 👉
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Why won't energy price caps go away? People are sick of being told to switch just to get ripped off again
#justdoit
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It could well be our final Saving Session tonight, and we want to go out with a bang - so you’ll be rewarded with 33% more OctoPoints per kWh 🤑
Tweet us your top
#SavingSessions
highlight and we’ll choose a few favs to win an extra 🐙8K (worth £10).
We’ll see you at 6.30pm ⚡️
🚨 (Maybe the last...)
#SavingSessions
alert (opt-in,📧's on route)
📅 23/3 18:30-19:30
🤑 EARN 33% MORE 🤑 🐙2400 (worth £3.00) per kWh saved vs normal
🎁 HUGE Super Saver Bonus:
👉 1 opt-in wins 🐙800k (£1000)
👉 STREAK:
+🐙100
+8 entries to win 🐙800k
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The Northern Lights from one of our Finnish wind farms, Suolakangas.
Shot taken straight from our Only Fans slack channel, where 🐙 Generation gives us a daily fix of sexy wind turbine pictures.
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It's taken us three days to work up the courage to RT this.
@octopus_energy
Seems my dog Freddo absolutely loves his new 🐙 Teddy
#LoveWithoutBoundaries
#RoughAndRowdy
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She worked on Nokia’s first mobile phones. Her designs helped get phones onto the internet. She created the iconic Hive thermostat. Now, she's at Octopus Energy.
Meet Derya, the brains behind our enigmatic new Home Mini and so much more...
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@StopFundingHate
Hi, thanks very much for flagging this. We'd never specifically choose to advertise here – though there are filters in place to stop our ads appearing in places like this, looks like one slipped through the cracks. We will absolutely start excluding this site for future ads. 👍
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@Jerrers18
@MartinSLewis
Hi Jez, you should be able to submit your readings on your online account (and don't worry if you couldn't do it yesterday, it's actually better for Octopus customers to submit them tomorrow as that's when our variable prices change) 🐙
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In 8 years...
🟢 UK's biggest electricity supplier
🚗 250k EVs on Octopus smart tariffs
🌍 18 countries globally
💰 Billions invested in renewables
And we're not slowing down.
It's an honour for our vision to be recognised in the CNBC Disruptor 50 list.
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For years, the energy industry thought customers were passive, and couldn't be part of the solution in a green system.
A MILLION homes have taken part in smart projects from Intelligent to Saving Sessions, cutting bills for all & making the most of 🌞🍃
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Saving Session
#1
incoming... 👀
Follow
@SavingSessions
for alerts about every Session this Winter.
🚨
#SavingSessions
alert 🚨
📅 15/11 17:00-18:00
🤑 Earn 1800 OctoPoints (worth £2.25) for every unit of power cut down vs normal
🎁 Super Saver Bonus:
Top 10% of Savers earn 1k extra OctoPoints
One random opted in customer will win 400k OctoPoints⚡️
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Yes – FREE for small homes with an up-to-date hot water tank and heating system.
Where a bit of work's needed, Cosy Octopus starts at £3,000 (after the Boiler Upgrade Scheme).
Cosy 6 is a 6kW heat pump (great for the avg 3 bed home). Larger models coming in next 6 months.
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Importing fossil fuels for power has cost the UK too much for too long. We need energy independence: and the key to that is more wind, not more wells.
That's why today we're announcing investment in enough green energy to power 1/2 million homes.
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🎉🥳 We just made a heartwarmingly joyous call to lovely Laura, our TWO MILLIONTH CUSTOMER...
We wanted to celebrate the milestone by giving her a year's free energy. Her reaction shows just how much of a difference affordable (or, free, in her case!) energy really makes 💚
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Recently, we took boatloads of lovely customers to one of our offshore wind farms ⛵
Now, the same turbines will give locals up to 50% off their energy when they're spinning fast.
Say ahoy to our first offshore Fan Club, for the Grimsby/Skegness coast👉
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We are utterly over the moon to have Nadira working with us – bringing the same empathetic, proactive, and genuinely helpful support to Octopus customers as she gave to her friend Clifford 💜
Lloyds bank manager 'sacked for helping customer' headhunted
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Soon,
@IcelandFoods
will be keeping your Yorkshire puds frozen with solar power from Cambridgeshire 🌞❄️
Our solar farm will power ~150 stores this year - not only keeping prices low but saving 23K tonnes of CO2, the same as planting 110K trees per year.
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@StopFundingHate
Update: our digital marketing head has now excluded this site.
We're going to look into ways to minimise this happening again, will actively seek similar sites to block this week, and will continue to specifically block any brought to our attention.
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Over 300,000 Octopus smart meter customers can earn rewards worth up to £100 this winter by saving power during peak times. A new era of energy starts now with
#SavingSessions
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Want taller, stronger, more powerful turbines? 💪 We’re giving the older generation of turbines new life.
Adding bigger blades could unlock enough power for hundreds of thousands of homes far faster than building from scratch.
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Some fluffy octopus news: for the first time, Constantine plush toys are available to buy through our merch shop, 🐙
100% of profits go to our Octo Assist fund (on top of the £30m we’ve put in) to help struggling customers keep warm and cover bills.
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Renewables are consistently the cheapest type of energy: both to build and generate. So why doesn’t the UK have a 100% green-powered system yet? We’re stuck in a gridlock. Find out why, and how we can fix it. 🧵
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We built 5 huge pink turbines at
#COP28
in just a few weeks - and they're pretty hard to miss!
This is the kind of mega-fast green transformation that we need to see coming out in the next couple of weeks.
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There's *massive* potential in UK homes collectively using energy outside of busy times. It'll be key to ditching fossil fuels for good.
Enter our cutting-edge new flex trial with
@NationalGridESO
⚡️ Get paid to do the washing/make dinner a bit earlier.
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It's round two of Saving Sessions! ✨
We've already seen a few beauties but make sure you tag us in a pic of how you're spending your session – bonus 🐙 points for the most unique, imaginative entries, using
#SavingSessions
.
Entries close 11pm 💚
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The latest part of our plan to get people through the crisis: deploying Energy Helpers to visit 500k customers with easy energy saving tips to cut bills.
Turning down your boiler flow temperature can cut 8% off your gas bill, and you won't feel less cosy.
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The best way to slash the UK’s reliance on fossil fuels is to rapidly accelerate the transition to renewable energy.
Read Greg’s full quote 👇
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Octopus Energy – bleeping good service.
This radio ad actually got us a handful of complaints (a human handful - just 5) – thanks very much to the ASA for deciding it was acceptable to air. And thanks most of all to our customer Shirley, for being a bleeping delight 💖
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🌞
@g__j
on ditching fossil fuels:
“The first nail in the coffin should’ve been climate change, then it should’ve been the fact that renewables are now cheaper. Now we see this as a national security issue as well – if that’s not the final nail I don’t know what to do.”
Octopus Energy’s Greg Jackson: ‘Climate change is no longer this vague thing’
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Our business has never made a profit as we’re focused on reinvesting to grow our mission for greener, cheaper energy further, faster. We could’ve made a profit this year - but with so many struggling with high prices, now’s just not the time, we hope it’s made a real difference.
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Octopus customers' total energy saved was equivalent to turning off the entire city of Bristol for a whole hour - the most impactful dip since Domino’s garlic & herb 👀 - so just imagine the impact if everyone in the UK got involved 🤯
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@soper_mr
Sharing again as our reply's a bit lost in the thread now – but here's why...
@soper_mr
@The149thBishop
Hey Corey,
@The149thBishop
's got it right there. The price of gas impacts the price of all energy sources, including green ones. Our CEO recorded a video explaining this here:
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Vive la révolution verte!⚡️🇫🇷
We’ll invest €1b in French renewables over the next two years to roll them out cheaper and faster, unlocking power for 300k homes across France.
We're also making Paris our new technology hub in Europe, bringing 100s of local clean tech jobs.
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