AskPlutus
@Plutus_Support
Followers
2K
Following
134
Media
42
Statuses
2K
Bank on Crypto. The Official @Plutus Support Account
Joined March 2023
All Virtual Plutus Card invites will be completed in the next two days. Keep a look out for your new card!.
49
23
121
๐๐ฎ๐ฟ๐ฑ ๐ง๐ฟ๐ฎ๐ป๐๐ถ๐๐ถ๐ผ๐ป ๐จ๐ฝ๐ฑ๐ฎ๐๐ฒ.Virtual cards delivered! Physical cards (new) will arrive in Q4 ๐. In the meantime, ๐๐ผ๐ผ๐ด๐น๐ฒ ๐ฃ๐ฎ๐ will be activated for in-store payments by end of Aug, and ๐๐ฝ๐ฝ๐น๐ฒ ๐ฃ๐ฎ๐ is pending approval, expected to be completed in.
46
27
113
PLU Rewards Audits | 24hr Payouts. โข Payouts returned to 24hr processing since 27/03/24. โข Payout fees will reduce to ยฃ/โฌ15 starting from 01/05/24. In the past 6 months, our compliance team expanded to manage increased sign-ups and card usage while ensuring 24-hour payouts.
47
33
97
PLU Rewards | GAS Fee & Payout Profits.Our team of auditors processed over 60,917 transactions since 2020, issuing up to $15m in value and preventing $1m PLU earned from misuse from entering circulation. Customers Received: 2,320,467.74 PLU.Plutus GAS Fee Profit: -$39,331.24
52
30
96
We've noticed that as of yesterday, payments made through Curve are resulting in duplicate charges for some users, potentially leading to negative balances. Rest assured, Curve has swiftly identified the issue and is actively working on a resolution. We'll keep you updated with.
49
25
91
Metal Card | GWG Offer.All Metal Card purchases will now include a ยฃ/โฌ5k Rewards Cap worth 200 PLU. This is a goodwill gesture for your participation and support!. Delivery expected H1 Summer!. Terms/FAQ:
19
19
80
Fair Value | Rewarding Customers.In appreciation of our loyal customers on Reward Levels, we are extending additional benefits to them:. All Reward Level Customers: 50% DiscountโAny redeem pass.Post-DA: ยฃ/โฌ1,000 Reward CapโWorth 20 PLU (free).Unlock Reward Level: ยฃ/โฌ10,000.
52
14
61
Metal Card | GWG Update.Due to high demand, the +ยฃ5k Rewards Cap (worth 200 PLU) gifted to Metal Card holders will now be given in January, and will remain active for 12 months after the delivery of Metal Cards (H1). This includes accounts who have unlocked a higher rewards cap.
18
15
61
Reward Levels | Higher Rewards Cap.Starting today, unlocking a new Reward Level will award you with a โฌ/ยฃ2000 Rewards Cap worth 50 PLU by default. This offer will be attached to all Reward Levels as a new feature for an indefinite length of time. Please read terms:.
30
14
58
Transition Challenges: Solutions and Reimbursement. Challenges during the current transition:. โข Absence of physical cards.โข Pending GPay/APay.โข Cancelled card top-up (old cards). We're committed to resolving these issues and will reimburse 100% of the subscription costs,.
17
10
54
๐๐ฒ๐ฎ๐๐๐ฟ๐ฒ ๐จ๐ฝ๐ฑ๐ฎ๐๐ฒ.As of 3rd November 2023, the PLU Requirements for each Reward Level have been lowered, making them more accessible than ever. Depending on your PLU stack, you may have been automatically upgraded to a higher Reward Level. Customers who upgrade between
22
12
57
The "Balance" section on the Home screen now represents your unified Modulr card/account balance. Spend with your new virtual card and the funds will be directly deducted from here. The "Card" section underneath is no longer needed, as Solaris card services are now turned off.
20
11
53
Update: Issue Resolved ๐ง.The payment issue with Curve has been resolved, and duplicate charges are no longer occurring. We appreciate your patience and understanding while Curve worked to fix the issue. As always, if you have any further questions or concerns, feel free to.
29
17
54
We are seeing a high amount of enthusiasm to get your new virtual cards! For the ones getting errors at any step, please wait it out a bit and try again a bit later!. - CS team.
37
7
50
Important Information.Good news, cards are now back in stock!. โข Delivery Timeframes: 2-5 weeks due to postal services over the holiday period and the volume of cards. โข Card Fee: This applies to all customers (including previous cardholders). The ยฃ/โฌ9.99 fee covers.
Physical cards are here! ๐.Order your physical card today and make seamless online and in-store payments!. โข Log in to Plutus via web app.โข Click on the Banner.โข Order your card. Order here ๐.
18
12
47
Fact Check: Your Questions, Answered๐. Weโve listened to your feedback and created an extended FAQ to address key questions from our community forums and social channels. Still have questions? Reach outโweโre here to help! ๐
45
14
47
On the Metal Card waiting list and have questions?. We've got you covered! Check out our help center.
17
9
43
Over the last 30 days, the PLU Rewards Audit team paid over 2,000 customers +$600,000 in rewards value, averaging 75 PLU each with a payout time of 24 hours.
I have requested a large amount of withdrawal yesterday 11:51am and recieved it today just after 16:00. Less than 36 hours!.I am shocked with the speed of the process,there were over 450 transaction to check on my batch. @DDhopn @plutus THANK YOU for having the #BestRewardsCard.
17
12
42
Since May, our response time is back to 24hrs after delays due to a large influx of new users. Despite high acquisition rate, the oldest ticket awaiting a first reply is now only 6hrs and improving. Perks of remote work with a view๐
10
7
40
Policy Violation Update: PLU Rewards. Following our periodic review, less than 3% of our 125,000+ customers have been flagged by our violation tracker. Since we cannot determine customer intentions based solely on 'userID' and rely on penalty markers from a large dataset, we've.
47
9
42
Boost your Rewards Cap Now!.Dynamic adjustments taking effect on 29th Feb 2024. Please login to your Plutus App for more information, or visit the helpdesk:
23
11
38
Update | Fiat Withdrawals.Due to an increase in misuse of the platform, we've temporarily disabled fiat withdrawals. This precautionary measure has been implemented to ensure the safety of our customers and maintain the integrity of our services. Rest assured, you can still.
19
10
35
Plutus Card Photo Contest Winners ๐.Our photo competition has come to an end and the entries we received left us in awe! . After much deliberation (and a fair share of oohs and ahhs), we're thrilled to unveil our winning entries below!. ๐ฅ @PaulMightyoak72 .๐ฅ @WhippetDa .๐ฅ
13
10
35
Reward Payouts | Update.In Q3, Plutus awarded an impressive $5m worth of PLU rewards, with daily payouts reaching up to $100k in value in recent weeksโthe highest on record! However, this surge in rewards has resulted in a backlog of up to 2 weeks for PLU withdrawals. To address.
Milestones and Rewards.In recent months, our customers spent over $100m in value, earning a record 875k in PLU Rewards. Whilst both the Card Spend and PLU Reward volumes have reached new highs, we have also observed an increase in Total Stacked PLU figures, exceeding 4.4m PLU.
5
7
31
GAS Feesโฝ๏ธ.There may be some delay in sending PLU reward payouts due to rising GAS fees. The current weekly rewards payouts incur an additional cost of over $20,000 in ETH for Plutus on behalf of customers, paying close to $30 in ETH for multiple transactions. We understand this.
31
5
31
PLU Reward Audits | Payouts.Due to increased PLU Payout requests, auditing currently takes up to 14 days. Most payouts are processed much earlier. Our compliance team is speeding things up and expect it to return to 24hr processing timeframes next week.
14
7
31
Promotional Offer | Updates.All recent promos have ended and qualifying participants have been emailed. As a gesture of appreciation for early participation, we have gifted a subset of customers who only qualified for the free 3-month sub with a 10k rewards cap worth 500 PLU.
Fair Value | Rewarding Customers.In appreciation of our loyal customers on Reward Levels, we are extending additional benefits to them:. All Reward Level Customers: 50% DiscountโAny redeem pass.Post-DA: ยฃ/โฌ1,000 Reward CapโWorth 20 PLU (free).Unlock Reward Level: ยฃ/โฌ10,000.
3
8
31
PlutusGifts: Don't Like Fees?. Try one of many 0% fee brands or join Reward Level participants who enjoyed lower fees before volume-based adjustments (as mentioned pre-release). You can still save by joining the 100% PLU Fee Refund Promo before Dec 13th:
26
5
29
Security Updates | Reward Level Notification.During our security update earlier today, some users might have noticed a temporary downgrade of their Reward Level which has now been adjusted back to their correct Reward Level. Don't worry, this won't affect any ongoing promotional.
6
7
27
Some accounts are undergoing additional security review. This is a required compliance check and doesn't imply wrongdoing. You should regain access in a few days and will be informed by email. - CS Team.
14
4
23
Plutus Service Update ๐ก๏ธ.You may have seen the news about the Microsoft Outage affecting various industries. Rest assured, Plutus is not impacted. Weโre closely monitoring the situation. Please stay vigilant about security. Stay safe!.#MicrosoftOutage.
3
3
23
Got questions on PlutusGift 100% fee refund promo?. Check out the terms and FAQ for details: Still need help? Drop a comment below! ๐.
11
7
23
For customers with pending PLU Reward withdrawals who were on the waiting list, we have set aside a very limited number of metal cards specifically for situations like yours. Please keep an eye on your emails for further instructions. GOATs, we have sufficient stock available to.
29
4
21
Service Update (31/07/23).An incident caused an unplanned outage for Solaris card top-ups. The issue has been identified and fixed. All card functionalities, including top-ups, are now back to normal. Thank you for your patience.
๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐จ๐ฝ๐ฑ๐ฎ๐๐ฒ.Earlier, our banking provider, Solaris, experienced an incident resulting in disruption to our card service. We have temporarily paused card top-ups to Solaris physical cards whilst we investigate. We will keep you updated with progress. Thank you for.
13
3
22
@plutus "Is Amazon included?". Not during the MVP launch, but we're working with partners to add Amazon and other top-tier brands for UK and EU customers in the planned Q1 update, including plans to offer gift cards worth up to ยฃ/โฌ1000 for 100 PLU. Stay tuned!. For more details and FAQ:.
5
1
21
If you're impacted by these transition issues, don't worry! We're aware and actively expediting resolutions:. Thank you for being a part of Plutus. For questions, please create a ticket or reach out to @Plutus_Support ๐ ๏ธ
Transition Challenges: Solutions and Reimbursement. Challenges during the current transition:. โข Absence of physical cards.โข Pending GPay/APay.โข Cancelled card top-up (old cards). We're committed to resolving these issues and will reimburse 100% of the subscription costs,.
25
7
21
@danrichmondyt @plutus Hey! We still have plans to launch in the US, we will let our users know the moment there is an update on this ๐๏ธ . - Nikita.
0
4
19
@PlutusFans @plutus Currently, unable to post from the @Plutus account due to lack of @Support from @X. It's now week 6 since we first created the ticket, still waiting for a response. Case# 0355620496.
@premium @X @elonmuskย . #035562049 / #0321722185. ๐จ Urgent: @Premium account security and subscription issues.T. This request is now pending for over 3 weeks. Please review.
8
5
17
This is indeed how the new receipts upload feature works!๐ค. We can prompt specific transactions for validation and you can also upload receipts proactively. This way is faster for verification, more convenient for you to keep track of them and you don't need to keep the receipts.
@plutus rather than me uploading receipts for every small transaction it would be good if the app prompted me to enter the receipts for the larger ones that were deemed necessary.
4
3
18
Please be cautious and avoid falling prey to scammers who may request you to open Plutus accounts. ๐. Rest assured, all Plutus accounts are actively monitored for any suspicious activities. Suspicious accounts are promptly suspended, and the relevant authorities are notified. ๐จ.
2
4
17
Metal Merch Box Contest Winners ๐ . We're thrilled to share your excitement as you all get your hands on the Plutus Metal Merch box! . We were blown away by the effort put into some of your entries! Check below for our winners ๐
11
3
17
@DDhopn 1. Conceptual Proposal & Community Vote:.Please note, this is a conceptual proposal and not a final plan. No changes will proceed without full details, community input, and regulatory compliance. PLU Rewards on the new chain will be renamed to distinguish them from the rare PLU.
5
5
16
PlutusSwap access is now live for all eligible EU customers!. If you havenโt checked yet, log in now to see if youโre eligible.
17
3
14
Pending PlutusSwap Transactions. We are aware of the issue customers are experiencing with loading card balances via rewards and expect to resolve this temporary outage by Monday. Customers still facing delays from legacy transactions will also receive a resolution early next.
21
1
14
Terms Update: Building a Healthier Ecosystem. Our one of a kind lucrative rewards platform was created for savvy shoppers, and does not exist elsewhere!. For everyone to enjoy responsibly, and as we prepare to release new features, all customers who engage productively in-app
14
6
14
@Support @X @premium #035562049 / #0321722185 . Urgent: account security and access issues.๐จ. This request is now pending for over a week. Please review.
@Support case #0355620496. **Urgent request**. We are currently facing account access issues during the authentication of our account connected to this organisation. Kindly review at your earliest convenience.
7
5
14
Important: Avoiding Breach of Policy. Plutus is a one-of-a-kind, highly lucrative loyalty rewards card with strict terms of in-app use to maintain the system's integrity. Starting this week, accounts with repeated or 2+ violations in the past 12 months, and moving forward, will.
Therefore, we first need to address the elephant in the room: exploitation of the reward system, which has led to the current issues and must be avoided moving forward. This week, accounts with repeated or 2+ violations in the past 12 months will be limited. To regain access,.
13
4
13
Runner-up Winners ๐.โข @RLunitz .โข @Nagatocchi .โข @gameroomcoolta .โข @BagsAndRacks .โข @CardMapr.
4
2
13
Final Days to Claim Your PlutusGifts Fee Refunds!ย โฐ. Roll out completes with live access for everyone in 24 hours. Unlock a new Reward Level (Chad to Honey Badger) and enjoy 100% of your fees on gift card refunded in PLU. Offer ends Dec 13th! ๐
6
1
12
Terms Update: Building a Healthier Ecosystem. All platform users are encouraged to follow platform rules, engage in productive activities, and collaborate with our valued customers to build a healthier ecosystem. Please read out terms for more details:
1
4
12
@Support case #0355620496. **Urgent request**. We are currently facing account access issues during the authentication of our account connected to this organisation. Kindly review at your earliest convenience.
1
4
12
Important: 24hr PLU Rewards Payouts. Our audit team has been working around the clock to process thousands of data points and requests, returning to 24hr payouts. Please request your rewards payout to your connected wallets to avoid breaching terms:
0
0
11
Free Payouts: Fee Charge. We have identified that some users may have been incorrectly charged when using the free payouts. Rest assured, we are actively investigating this matter, and all affected charges will be refunded.
14
2
13
๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐จ๐ฝ๐ฑ๐ฎ๐๐ฒ.Earlier, our banking provider, Solaris, experienced an incident resulting in disruption to our card service. We have temporarily paused card top-ups to Solaris physical cards whilst we investigate. We will keep you updated with progress. Thank you for.
25
3
11
100% Fee Refund Promo: PlutusGifts ๐ . The offer is now open to all customers with daily access until 8th December! Next week, PlutusGifts will be available to everyone, but without the fee refunds. โณ. Get all the details here:
5
6
10
@plutus Free Payouts: Don't Like Fees?. Please note that free payouts of rewards earned in-app are available to all eligible Reward Level customers and can be accessed by anyone looking to avoid fees, which are designed to encourage responsible use. For more details, refer to the guide.
6
0
13
โBe more descriptive and explain non-productivityโ. As requested, hereโs a more detailed explanation of the recent terms update and non-productive use. Please review our full terms to avoid clawbacks and losing access to your rewards card:
Terms Update: Building a Healthier Ecosystem. Our one of a kind lucrative rewards platform was created for savvy shoppers, and does not exist elsewhere!. For everyone to enjoy responsibly, and as we prepare to release new features, all customers who engage productively in-app
16
5
10
๐ขReward Levels: Free Payout Eligibility. All pre-qualified customers for free payouts should have received an email by 29th January. If you met the requirements before this date but didnโt receive an email, please contact support: If you meet the.
@DDhopn @Exuldur @andybash12 This mail? And the other benefits like double reward also live this month?
21
3
11
๐ PlutusGift Screenshot Competition ๐. We're thrilled to see so many enjoying PlutusGifts and taking part in our screenshot competition - but there can only be 10 winners! . Find out who took home the candy ๐
4
2
10
0Fee brand visual bug fixed. Rest assured any one incorrectly charged will be refunded in their local currency.
PlutusGifts: 0% Fee Brands. Anyone using these brands will incur 0% fees. You may see a front-end bug (fix underway) on these brands which is due to the dynamic fee auto-adjustment yesterday. Rest assured, all fees for these brands will remain at 0%, and any fiat charged in.
5
2
9
Lower Reward Levels. The planned front-loading features are in development and are scheduled to release in Q1 as planned. See Roadmap:
You asked for it, and itโs here! ๐. Due to high demand, weโre rolling out Lower Reward Levels so more customers can start earning CRY and enjoy Stackable Perks.
7
1
9
Next Steps โ๏ธ.If you have been mentioned above, you will be contacted via the official @Plutus_Support Twitter account to coordinate prizes. Please beware of scammers, Plutus will never ask you to send money, nor ask for your personal information or seed phrase.
1
1
9
๐ Metal Card Photo Contest Winners! ๐. After careful consideration (and lots of "wow" moments), weโre excited to share the winning photos with you. ๐ธโจ.๐ฅ @alcherblack.๐ฅ @expodentials .๐ฅ @larabirabert . More details below ๐งต
1
0
9
Important: Security of Your Funds. Account Limitations.The limitation means no further PLU Reward payouts will be possible, and access to PLU redemption on utilities like PlutusMiles, PlutusTravel, and PlutusGift will be limited, until all requirements are met. No Impact On Card.
6
2
9
@LucaMandurino @plutus @DDhopn Yes, you will. We made it so it is taken into account for the people upgrading on Friday. - Borja.
1
0
9
@plutus PlutusTravel: Detailed comparison with top travel sites in the attached blog: For questions, reach out to @plutus_support.
0
1
9
Important: Restricted PLU Payouts. Accounts with repeated or multiple instances of non-compliance have been restricted from requesting PLU payouts until all in-app engagement terms are met. Please refer to our FAQs for more details:
0
0
9
@plutus Free Payouts: Processing Times & Limits. Got questions about processing times, limits, or how to maximise your free payout credits? Weโve got you covered! ๐๐. ๐Full details:
Free Payouts: Processing Times & Limits. - Processing Time: All free payouts will be processed within 7 working days during this transition (current times are much shorter). - Paid Payouts: Users opting for the paid service will have their payouts processed within 24 hours. -.
1
2
9
@plutus Have questions?ย Weโve already got them answered for you! ๐ . Check out our detailed FAQs and the actions you need to take before 20th February: . If you still have any questions, reach out to us @Plutus_Support and we'll help!.
0
0
10
3
0
8
@phantomofneo @plutus Hi there! No, perks will not disappear. We are adding more Perks and improving sustainability by allowing brands to redeem PLU to be featured as a Perk on our app. Physical cards for all our customers are unfortunately in the manufacturing process and expected to be ready for.
2
0
7
@plutus Reward Levels: Free Payout Eligibility. If you haven't already qualified and are looking for information on how to get free payouts, and why itโs important to move PLU to external stacking before 20th Februaryโat no costโplease refer to our two recent detailed articles and FAQs:.
5
2
8
PlutusGifts: 0% Fee Brands. Anyone using these brands will incur 0% fees. You may see a front-end bug (fix underway) on these brands which is due to the dynamic fee auto-adjustment yesterday. Rest assured, all fees for these brands will remain at 0%, and any fiat charged in.
@JKcrypto69 @plutus Hey there,. There are multiple UK and EU brands available, with many more set to launch in Q1 as previously announced. Currently, the top UK options include:. Buy A Gift.Hotel Gift Card.Red Letter Days.The Wellness Card.Bloom and Wild UK. Thanks,. - Phil.
7
0
7
Runner up winners ๐ .โข @Littig87 .โข @WaltsiB .โข @julenpe123 .โข @atenner10 .โข @cryptodudemoon .โข @KanzleiTank.
2
0
7
Runners Up.โข @tschombe2.โข @Crypto__Advisor.โข @Razer_X.โข @Apollo2244.โข @TextoAarold.โข @brainerssilva.โข @Ad_6914.
6
1
7
@qx7qdhsgvy @plutus Hey there! The DEX is scheduled to return in Q4, but also there is no reason why you wouldn't be able to withdraw your PLU Rewards and swap them in any external market at any time as well. - Borja.
2
1
7
๐ก๐ผ๐๐ฒ: Virtual Cardholders on our new banking provider, Modulr, are unimpacted.
7
1
6
@K1eranJones Hello! There will be more chances to get Metal Cards down the line indeed!. - Borja.
1
0
5
@M_Cheungy Hey there! Free plans are rewarding but the paid plans provide you with perks and rewards worth more than twice their cost - both currently, and after the proposed changes! ๐ช. We have thousands of savvy users who benefit from these, join them! ๐ค. - Borja.
2
0
5
Winners ๐.โข @0qZiffer.โข @ACampbe11 .โข @atenner10 .โข @MarioFerSan .โข @JakubSlab85683 .โข @CururaC .โข @s79uk .โข @Traust94 .โข @qingzibu.
1
0
6
@plutus Lower Reward Levels.The planned front-loading features are in development and are scheduled to release in Q1 as planned. See Roadmap:
Lower Reward Levels (Development Update) ๐ฅ. As part of our collaboration with Ernst & Young, weโre enhancing incentives for lower Reward Levels based on their recommendations. Keep a close eye on progress and release plans:
0
0
5
@pemasora If you get a generic error, try again a bit later. If you forgot the answer, a feature to update your question is coming out in the next few days. - Borja.
0
1
5
@AnnabelBox @DDhopn @plutus Hello! There will be more opportunities in the future to order a Metal Card! Please stay tuned for public announcements, as we will be sure to let everyone know. Thank you!ย . - Chicoy.
1
1
4
@plutus Got questions on how it works, temporary fees, or access timeline?. Find all the answers in our PlutusGifts FAQ:
3
1
5
@JonLongGame @samulisalmela @johnmvaughan @plutus @DDhopn @Jasperctay Hello Samuel,. Making everyday purchases for yourself or your family and friends is allowed. However, our monitoring system tracks unusual spending patterns. For instance, paying for your daughter's nails 30 times a month instead of the usual 1 or 2, or buying 10 meals a.
3
1
5
@tonywrighton Hey there, withdrawals are not suspended. If you see the button grayed out, it means that your Metamask wallet is not connected properly. - Borja.
15
0
1
Next Steps.If you have been mentioned above, you will be contacted via the @Plutus_Support X account to coordinate prizes. Please beware of scammers, Plutus will never ask you to send money, nor ask for your personal information or seed phrase.
1
0
5
@PenetrationPapi Hey! ๐๏ธ We will keep our users as updated as possible. At the moment there are no ETA's for the points mentioned above but they are a high priority for the team to resolve. - Nikita.
2
0
5
@samulisalmela @GrenarJob @JonLongGame @johnmvaughan @plutus @DDhopn @Jasperctay @PlutusFans @Tesco @ModulrFinance Hey there,. Weโre all Plutonians here, so letโs keep things peaceful! ๐. Iโve responded to other tweet, but let me clarify again:.1. Plutus is not a bank. It provides banking-like features through its regulated partner, Modulr. 2. You can use the Plutus Card just like any other.
1
1
4
@premium @X @elonmuskย . #035562049 / #0321722185. ๐จ Urgent: @Premium account security and subscription issues.T. This request is now pending for over 3 weeks. Please review.
@Support case #0355620496. **Urgent request**. We are currently facing account access issues during the authentication of our account connected to this organisation. Kindly review at your earliest convenience.
2
0
3
@itsdanHODL @plutus Hi there! Yes, that is correct! The black Metal Card will be exclusive to our GOAT users. โ.- Phil.
0
0
4
@CryptoIsFam Hi there! Still in the works! Once we have more information, we'll post it!ย . - Phil.
3
0
4
Free Payouts: Fee Charge. We have identified that some users may have been incorrectly charged when using the free payouts. Rest assured, we are actively investigating this matter, and all affected charges will be refunded.
0
1
4