AskPlutus
@Plutus_Support
Followers
2K
Following
134
Statuses
2K
Bank on Crypto. The Official @Plutus Support Account
Joined March 2023
Hey there, As part of the ongoing transition, some customers have experienced a brief delay in 24hr payouts. Rest assured, they are prioritised and sent daily. Many have already received a GWG as a token of appreciation for their patience during this very short wait (several hours in most cases). If you haven’t received one yet, you should also receive one periodically. Feel free to reach out if you have any questions. Thank you AskPlutus Team
1
0
0
Self-Custody Stacking — Payouts Status Since the January announcement of the 20th February transition, we're rapidly approaching 500K PLU paid out, with most (~250K PLU) distributed since free payouts went live on 30th January. On-chain data:
3
2
9
Free Payout: Ticket Status Update 1. Auto-Eligibility Review Results Over 250 tickets were received to review auto-eligibility for our new loyalty feature, free payouts. Over 30% of customers qualified and have been granted access, with the remaining notified via email with further details and available options. 2. Auto-Eligibility Issuance Completed Additionally, all user data has been thoroughly reviewed, and the auto-eligibility review for all customers is now complete. Those who qualified have been notified with their access details. If you believe there has been an error, please contact us with supporting details, and we will gladly reassess your case. However, if you haven't received an email about auto-eligibility, it means you're not eligible and must explore other available options. 3. New Reward Level Unlocks If you have recently unlocked a new reward level (or a sub-level for Veteran+), rest assured you will be notified via email this week. 4. Tickets Created Since 5th February If you have recently created a ticket to have your account re-assessed, rest assured you will be contacted this week with the updates. For any questions, feel free to contact support. We’re here to help! Thank you, AskPlutus Team
22
3
15
@pauljherrett Hi! An agent is already following up on your case, and we’ll get back to you as soon as possible with further updates. Thank you for your kind understanding and patience. - Michael / Senior Support Agent
0
0
0
@mrudhulraj Hi! Thank you for reaching out. An agent has already been assigned to your case, so please keep an eye on your inbox for updates. - Michael / Senior Support Agent
6
0
1
@wb_cryptocash @DDhopn @plutus Hi! Thank you for reaching out. An agent has already been assigned to your case, so please keep an eye on your inbox for updates. - Michael / Senior Support Agent
0
0
1
@KJ_sns Hi! Thank you for reaching out. An agent has already been assigned to your case, so please keep an eye on your inbox for updates. - Michael / Senior Support Agent
0
0
0
@nataleewong @DDhopn @plutus Hi! Thank you for reaching out. An agent has already been assigned to your case, so please keep an eye on your inbox for updates. - Michael / Senior Support Agent
0
0
1
@LewisTimlewis @DDhopn @plutus Hi! Thank you for reaching out. An agent has already been assigned to your case, so please keep an eye on your inbox for updates. - Michael / Senior Support Agent
0
0
0
@Adamant50364678 @DDhopn We are aware of the issue affecting some EEA customers and are currently investigating it. A resolution is in progress, and updates regarding PlutusSwap access will be provided via email.
0
0
0
Free Payouts: Fee Charge We have identified that some users may have been incorrectly charged when using the free payouts. Rest assured, we are actively investigating this matter, and all affected charges will be refunded.
0
1
4
1. Conceptual Proposal & Community Vote: Please note, this is a conceptual proposal and not a final plan. No changes will proceed without full details, community input, and regulatory compliance. PLU Rewards on the new chain will be renamed to distinguish them from the rare PLU on the legacy chain. Full details will be shared after the 20th February transition and put to a vote before implementation in Q2 2025. 2. Notification & Transfer Period: Once confirmed, everyone will receive an email with a 30-day notice, giving you plenty of time to make decisions. If approved, you’ll have time to transfer PLU from your internal balance to an external one. After the announced date, all PLU earned in-app will only be available for payouts on the new chain. 3. Self-Custody Stacking: Rare PLU: Only rare PLU from the original chain will be eligible for self-custody stacking for progressing on Reward Levels & CRY. PLU from the new chain will not work for this purpose. 4. PLU for Utility Redemptions: Rewards on the new chain will be limited to utility redemptions and cannot be used for self-custody stacking. These rewards will be redeemable for utilities with a minimum £/€10 value per PLU, with improved card top-ups on PlutusSwaps (terms apply). Questions? More details and a full FAQ will be shared later. If you have questions, leave them in the comments below, and they’ll be included in the FAQ, coming later in Q1.
5
5
16
@kadmus1 Hi! Thank you for reaching out. An agent has already been assigned to your case, so please keep an eye on your inbox for updates. - Michael / Senior Support Agent
1
0
0
@notthems Hi! Thank you for reaching out. An agent has already been assigned to your case, so please keep an eye on your inbox for updates. - Michael / Senior Support Agent
0
0
1
@BarthelemyMaxim Hi! Thank you for reaching out. An agent has already been assigned to your case, so please keep an eye on your inbox for updates. - Michael / Senior Support Agent
0
0
0
@_Nrvy Hi! Thank you for the ticket number. An agent has already been assigned to your case, so please keep an eye on your inbox for updates. - Michael / Senior Support Agent
0
0
0
@a_boukouris @plutus Hi! Please open a support ticket and share the ticket number with me here so we can assist you further. If you're unsure how to open a ticket, you can do so using the following link: - Michael / Senior Support Agent
0
0
0