Support
@Support
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Sometimes more people than usual use Twitter. We prepare for these moments, but today things didnât go exactly as planned. Some of you may have had an issue seeing replies and DMs as a result. This has been fixed. Sorry about that! đ.
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We are aware of a security incident impacting accounts on Twitter. We are investigating and taking steps to fix it. We will update everyone shortly.
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To combat impersonation, weâve added an âOfficialâ label to some accounts.
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Sharing an article can spark conversation, so you may want to read it before you Tweet it. To help promote informed discussion, we're testing a new prompt on Android ââ when you Retweet an article that you haven't opened on Twitter, we may ask if you'd like to open it first.
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Twitter has been down for many of you and weâre working to get it back up and running for everyone. We had some trouble with our internal systems and donât have any evidence of a security breach or hack.
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Weâre launching a new bottom navigation bar on Twitter for Android. With this update, youâll be able to quickly navigate between all of your tabs with ease!.
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You may be unable to Tweet or reset your password while we review and address this incident.
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A number of accounts that Tweeted the word âMemphisâ were temporarily limited due to a bug. Itâs been fixed and the accounts have now been restored. Weâre sorry this happened.
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We're seeing a number of accounts that have been locked or limited by mistake and not because they Tweeted about any particular topic. We're working to undo this and get those accounts back to normal.
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Now testing on Android and iOS: when you Tweet a single image, how the image appears in the Tweet composer is how it will look on the timeline ââ bigger and better.
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Starting today, we're testing a new program (Not A Bot) in New Zealand and the Philippines. New, unverified accounts will be required to sign up for a $1 annual subscription to be able to post & interact with other posts. Within this test, existing users are not affected. This.
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Verification was meant to authenticate identity & voice but it is interpreted as an endorsement or an indicator of importance. We recognize that we have created this confusion and need to resolve it. We have paused all general verifications while we work and will report back soon.
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Weâre not currently putting an âOfficialâ label on accounts but we are aggressively going after impersonation and deception.
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We've been experiencing outages across Twitter and TweetDeck. You might have had trouble Tweeting, getting notifications, or viewing DMs. We're currently working on a fix, and should be back to normal soon.
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You may have seen a âRate limit exceededâ message when trying to access Twitter recently. Weâre working on fixing a problem with our backend system and youâll be back to your Tweets soon.
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đŚ Today weâre introducing @Birdwatch, a community-driven approach to addressing misleading information. And we want your help. (1/3)
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Did you post an image, video, or gif and it got cropped? Sorry about that. Weâre working to fix an issue on iOS that led to some media cropping on your timeline. As soon as itâs fixed, weâll let you know.
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We recently found a bug that stored passwords unmasked in an internal log. We fixed the bug and have no indication of a breach or misuse by anyone. As a precaution, consider changing your password on all services where youâve used this password.
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Weâre having some trouble delivering DMs right now. You may be getting DM notifications, but not seeing the messages that were sent. As soon as this is fixed, weâll let you know!.
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We had big hopes for Fleets, but now itâs time to say goodbye and take flight with other ideas. Starting August 3, Fleets will no longer be available. More on what we learned and what's coming đ (1/4).
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Some people around the world are experiencing an issue with notifications, Likes, and Retweets. Weâre working on resolving this and will follow up soon. We apologize for the inconvenience.
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Now, even more people can get paid to post! . Weâve lowered the eligibility threshold for ads revenue sharing from 15M to 5M impressions within the last 3 months. Weâve also lowered the minimum payout threshold from $50 to $10. Sign up for a Premium subscription to get access.
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We detected what we believe to be a coordinated social engineering attack by people who successfully targeted some of our employees with access to internal systems and tools.
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Some parts of Twitter may not be working as expected right now. We made an internal change that had some unintended consequences. Weâre working on this now and will share an update when itâs fixed.
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Weâve fixed a technical bug that was preventing timelines from loading and Tweets from posting. Things should be back to normal now. Sorry for the interruption!.
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Weâve heard you on the impact that this would have on the accounts of the deceased. This was a miss on our part. We will not be removing any inactive accounts until we create a new way for people to memorialize accounts.
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We heard you ââ some of you always want to see latest Tweets first. We've switched the timeline back and removed the tabbed experience for now while we explore other options.
The Home and Latest timelines are now just a swipe away for everyone on iOS, and soon on Android and web. Tap the ⨠icon to pin (or unpin) the Latest timeline to your Home tab for easy access.
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Starting as soon as July 14th, weâre adding a new messages setting that should help reduce the number of spam messages in DMs. With the new setting enabled, messages from users who you follow will arrive in your primary inbox, and messages from verified users who you donât follow.
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Weâre continuing to limit the ability to Tweet, reset your password, and some other account functionalities while we look into this. Thanks for your patience.
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Learn how mute, block and report can help you take control of your experience on Twitter.
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Tweets may not be loading for some of you. Weâre working on fixing a problem and youâll be back on the timeline soon.
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For @TwitterBlue subscribers, when you save a new Bookmark, you can still save directly to a folder by holding down the new flag icon. Long press from the Tweet details to access Bookmark folders or individual Tweets after saving a new Bookmark.
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Weâre aware that Twitter is being restricted for some people in Russia and are working to keep our service safe and accessible.
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You might be experiencing trouble sending new Tweets, but weâre working on fixing this now. Sorry for the interruption and weâll let you know when things are back to normal.
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Now testing on iOS:. Edge to edge Tweets that span the width of the timeline so your photos, GIFs, and videos can have more room to shine.
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We are currently researching a bug that has caused some Tweets to not be displayed. http://t.co/19sKkq6wk4.
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We're currently having some issues with DM delivery and notifications. We're working on a fix and will follow up as soon as we have an update for you. Apologies for the inconvenience.
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Some good news: weâve made updates to improve video quality. Starting today, videos you upload to Twitter will appear less pixelated for a better watching experience.
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When things get heated, you may say things you don't mean. To let you rethink a reply, weâre running a limited experiment on iOS with a prompt that gives you the option to revise your reply before itâs published if it uses language that could be harmful.
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Twitter may not be working as expected for some of you. Sorry for the trouble. We're aware and working to get this fixed.
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Effective March 20, 2023, only Twitter Blue subscribers will be able to use text messages as their two-factor authentication method. Other accounts can use an authentication app or security key for 2FA. Learn more here:.
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Some of you on iOS may see different options to up or down vote on replies. We're testing this to understand the types of replies you find relevant in a convo, so we can work on ways to show more of them. Your downvotes arenât public, while your upvotes will be shown as likes.
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Twitter may not be loading for some of you ââ we're working on a fix to get you back to your timelines ASAP.
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4 / We're working on a new authentication and verification program. In the meantime, we are not accepting any public submissions for verification and have introduced new guidelines for the program.
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Internally, weâve taken significant steps to limit access to internal systems and tools while our investigation is ongoing. More updates to come as our investigation continues.
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Video captions or no captions, itâs now easier to choose for some of you on iOS, and soon on Android. On videos that have captions available, weâre testing the option to turn captions off/on with a new âCCâ button.
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We recently found a bug that lets you add multiple animated images to a Tweet using Animated PNG files. APNGs ignore our safeguards and can cause performance issues for the app and your device. Today weâre fixing the bug which will no longer allow APNGs to animate when Tweeted.
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Our investigation is still ongoing but hereâs what we know so far:.
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Starting today, your Twitter display name can be up to 50 characters in length! Go ahead, add that middle name or even a few more emojis.
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@LISANATIONS_ Hello! Thanks for the Topic suggestion. The team will look into this. Lisa's dance moves. we stan.
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We know they used this access to take control of many highly-visible (including verified) accounts and Tweet on their behalf. Weâre looking into what other malicious activity they may have conducted or information they may have accessed and will share more here as we have it.
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To follow whatâs happening in real time, tap the ⨠located at the top right of your Home timeline to change from seeing top Tweets to latest Tweets first.
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We have locked accounts that were compromised and will restore access to the original account owner only when we are certain we can do so securely.
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Hey moms, new to Twitter and the kids don't have the patience to teach you how to Tweet? Well, we got you some flowers and put together this thread to show you around. Put on your comfy clothes and tap âShow this threadâ. đ.
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We're making it easier to be the curator of your own followers list. Now testing on web: remove a follower without blocking them. To remove a follower, go to your profile and click âFollowersâ, then click the three dot icon and select âRemove this followerâ.
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Many of you didnât like seeing view counts on the left. We heard you. View counts will now show on the right side of your Tweet, located between the Like and Share icons. Live on web, iOS and Android coming soon!.
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When it comes to conversations with government and state-affiliated media accounts on Twitter, weâre helping to make the experience more transparent. We'll now use two distinct profile labels for these types of accounts, so you can easily identify them and their Tweets. (1/2)
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This was disruptive, but it was an important step to reduce risk. Most functionality has been restored but we may take further actions and will update you if we do.
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We also limited functionality for a much larger group of accounts, like all verified accounts (even those with no evidence of being compromised), while we continue to fully investigate this.
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Once we became aware of the incident, we immediately locked down the affected accounts and removed Tweets posted by the attackers.
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Most accounts should be able to Tweet again. As we continue working on a fix, this functionality may come and go. We're working to get things back to normal as quickly as possible.
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We had planned for Fleets to help people feel comfortable joining the conversation in a low-pressure way, but it turns out Fleets were mainly used by those Tweeting the most. So now we're ready to explore other ways for people to share on Twitter. (2/4).
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@heather_hear @ellagirwin Thanks for sharing these examples! We've passed them on to the team to take a look at what's happening.
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To clear up confusion about fluctuations in follower counts:. In order to prevent spam, we regularly challenge accounts to confirm details like email and phone number. Until that info is confirmed, these accounts arenât included in follower counts.
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5 / We are conducting an initial review of verified accounts and will remove verification from accounts whose behavior does not fall within these new guidelines. We will continue to review and take action as we work towards a new program we are proud of.
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Weâre here to help you keep your personal info safe and secure on X. Check out our top tips for protecting your account:
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Weâve heard your feedback about our effort to delete inactive accounts and want to respond and clarify. Hereâs whatâs happening:.
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When you want to keep up with Tweets but donât want to be overwhelmed with notification after notification after notification after. On Android, "Tweets from people you follow" push alerts will now be silent by default. You can turn the alert sounds on in your device settings.
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Keep your fave DM convos easily accessible by pinning them! You can now pin up to six conversations that will stay at the top of your DM inbox. Available on Android, iOS, and web.
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Not all moments last. As of today weâre removing the option to create Moments for most users as we focus on improving other experiences. Donât worry, you can still see past Moments and follow Live events on Twitter.
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Want to help us build some new Twitter features? . We want it to be easier to read, understand, and join conversations â and weâd love to know what you think. Sign up to be one of the first to try out our new prototype app, twttr. #LetsHaveAConvo.
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Weâre investigating a problem with the latest version of our Android app that causes it to crash immediately once itâs opened. If you use Twitter for Android, we suggest not updating it until we let you know it's fixed. Sorry for the inconvenience!.
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đ Fleets, itâs been real. Now the bar above your Home timeline will appear only when thereâs a live Space from someone you follow.
We had big hopes for Fleets, but now itâs time to say goodbye and take flight with other ideas. Starting August 3, Fleets will no longer be available. More on what we learned and what's coming đ (1/4).
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We are aware of an issue with some Tweets showing an incorrect self-like and are working to resolve this. Thanks for your patience.
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We'll soon be implementing some changes in our effort to reduce spam in Direct Messages. Unverified accounts will have daily limits on the number of DMs they can send. Subscribe today to send more messages:
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PSA about what weâre doing to Verify Twitter accounts that are providing credible updates around #COVID19: we are working with global public health authorities to identify experts and have already Verified hundreds of accounts, but thereâs more to do and we could use your help.
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Letâs talk about Tweets disappearing from view mid-read when the timeline seems to auto-refresh. We know itâs a frustrating experience, so weâre working on changing it. Over the next two months, weâll be rolling out updates to the way we show you Tweets so they don't disappear.
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Most of you should be back to Tweeting. The outage was caused by a system change initiated earlier then planned, affecting most of our servers. Weâre working hard to bring Twitter back to normal and expect things to be fully resolved in 1-2 hours. We appreciate your patience.
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There have been questions and concerns about accounts being locked because of age restrictions. We wanted to let you know what happened here, and what weâre doing about it. 1/6.
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Some of you may have recently received an email to âconfirm your Twitter accountâ that you werenât expecting. These were sent by mistake and weâre sorry it happened. If you received one of these emails, you don't need to confirm your account and you can disregard the message.
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In recent days, our teams have stepped up enforcement on platform manipulation of our monetization features. This included several high follower accounts, such as @historyinmemes who was temporarily suspended for "selling/purchasing Post or account metric inflation â selling or.
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Starting today on iOS, weâre testing a way to watch YouTube videos directly in your Home timeline, without leaving the conversation on Twitter.
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You may be noticing a delay in your Tweets showing up on timelines. Weâre working to fix this right now.
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Let's see if this works. You may have had trouble sending and seeing Tweets. (Yeah, us too.) Weâve now fixed this.
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Existing APNG files uploaded to Twitter will not be removed, and our teams will look into building a similar feature thatâs better for you and your Twitter experience.
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The accounts that were mistakenly locked or limited have been restored. Weâre sorry this happened in the first place. If you're having trouble accessing your account, here's what you can do:
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We're planning to relaunch verification in 2021, but first we want to hear from you. Help us shape our approach to verification on Twitter by letting us know what you think. Take a look at our draft policy and submit your #VerificationFeedback here:
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We're seeing a surge of bad actors impersonating X Support in DMs. Be vigilant in clicking links or otherwise engaging with these messages, and remember that X Support only sends DMs from our official handles @Support and @Safety.
Weâre seeing a new trend of accounts impersonating X Support in replies and DMs. Our team will only contact you using our X-affiliated handles or x[dot]com email. Never give your username, password, or other info to third parties, especially those promising to get you followers,.
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We know your timeline auto-scrolling on iOS is frustrating and weâre sorry for the inconvenience. Weâre working on fixing this now. Thanks for sticking with us.
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Have a collection of higher res photos waiting to be shared? Weâre testing ways for you to upload and view 4K images on Android and iOS. If you're in the test, update your high-quality image preferences in âData usageâ settings to get started.
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Some of you are having issues accessing Twitter and weâre working to get it back up and running for everyone. Thanks for sticking with us.
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It's easy to express yourself by Retweeting with a comment. What if you could take it a step further and include media? Starting today, you can! Retweet with photos, a GIF, or a video to really make your reaction pop. Available on iOS, Android, and
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We also noticed that some accounts were suspended by mistake and weâve restored them too. This could have affected follower and following counts for some of you and those should be fixed soon as well.
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