Pam Rubin 🦋 | Leadership Development
@Pam_Rubin1
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Following
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Media
606
Statuses
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I will help you be a better leader by teaching the people skills you need to build high-performing teams & fix troubled projects. Run $362M Health IT Program.
Joined September 2011
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Pinned Tweet
I've got a secret to tell you.
Waiting patiently for a promotion is a road to nowhere.
Your think you're waiting your turn.
But your boss has no idea promotion is on your mind.
Plus if the boss doesn't know what you do, your value is invisible.
Here's the 7 step framework
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I'm at a conference, not paying much attention.
The speaker is talking about a book he loved so much, he bought a copy for every person on his team.
Then he tells us the title.
I stop what I am doing and look up.
The title clicks an ON button in my mind.
<<-- Thread 🧵 -->>
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A skill that changed my consulting life:
Pitching.
I used to raise ideas that would go nowhere.
Now I regularly launch ideas that transform organizations.
My secret?
Learning these 7 soft skills.
Here's my step-by-step process for pitching ideas:
1) Create a vision
If you
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I start reading right there at the conference:
Making Work Visible, Exposing Time Theft to Optimize Work & Flow by Dominica DeGrandis
That was it, I needed to MAKE WORK VISIBLE
I was working 12-15 hours days at that time along with everyone else.
We needed some fresh ideas.
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I took 12 years off to raise my kids.
Everyone said I was making a mistake & throwing my education away.
I ignored the haters & followed my own path.
Re-entering the workforce was not easy, but now I run a team of 300 on a 9-figure program.
I made my own path.
You can too.
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@dickiebush
Best productivity advice came as a quote:
“Their failure to plan is not your emergency. Just say no.”
When you say no it frees you up to say yes to what matters.
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Building a new strategy?
This flow chart from Roger Martin’s, Playing to Win, is my “go-to” resource to structure my thinking.
Any resources or frameworks you find helpful in your strategy development process?
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If you're still using management practices from the industrial age, it's time for an upgrade.
In today's world of digital transformation, it pays to empower your team and prioritize innovation.
Trust me, your leadership will thank you.
🧵 7 Ways to Modernize Leadership 🧵
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I can’t believe it!
It took 134 days, but I hit 1,000 overnight!
Thank you all so much!
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Want to turn weaknesses into strengths? Reframe them:
Shy → Intuitive
Harsh → Direct
Lazy → Relaxed
Nervous → Alert
Impulsive → Brave
Arrogant → Confident
Messy → Free-spirited
Emotional → Passionate
Easily Distracted → Creative
Self-centered → Independent
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I've been to thousands of virtual meetings.
Most of them suck.
Even with an agenda, most meetings lose their audience in the first 10 minutes.
Here are 3 easy ways (and 1 bonus) to kick off an engaging meeting that connects with the audience (plus real life examples).
1)
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ABCs of Project Management
• Align on goals
• Be present, daily
• Consistent communications
• Discover what matters
• Extend support to the team
• Frequent feedback to drive growth
• Gap analysis to find pain points
• Have a solid plan to share
• Identify risks and
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I'm so excited to hit a new milestone.
2000 followers!
When I started writing here, I was eager to find a few other people interested in management and leadership.
But the amazing community I found has blown me away.
Many thanks! You guys keep this fun every day.
Shout out
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I used to hate networking.
All those scary rooms full of strangers!
Then I changed my mindset.
How?
As I chat, I look for 4 opportunities
Can I:
• Offer support?
• Share information?
• Learn something new?
• Introduce them to others?
Helping others makes it fun!
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I quit my consulting job to be a stay-at-home mom.
After being out of the workforce for 12 years, finding my way back was painful.
Now I run 9-figure projects.
Here's how I did it.
Story <<---🧵--->>
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@SahilBloom
My parents were happy married for 72 years.
They had different interests, but the same priorities.
They were sunny, cheerful and always grateful.
"How lucky are we?" was something they said to each other, (and to us kids) every day.
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If there were time thieves I needed to see them so I could ease the burden on all the teams.
The book's Time Thief O'Gram picture was our world.
Unplanned work stacked on last week's neglected work with surprise dependencies, conflicting priorities and too long, to-do lists
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I once heard a manager ask her direct report, "What do you need from me to help you succeed?"
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They say to write here for 1 year and it’ll change your life.
Today is my 1 year writing anniversary.
So I bet you want to know - does your life really change?
After lurking here for a decade and reading about how easy it was to start writing (hah) I decided to share my
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When I'm stuck, the words "what should I do?" play like a broken record on repeat in my mind.
I just figured out a reframe to get unstuck.
'What 𝘀𝗵𝗼𝘂𝗹𝗱 I do?' narrows the brain to search for 1 answer.
But "What 𝗰𝗼𝘂𝗹𝗱 I do?", opens the mind to options.
Thoughts?
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@SeanODowd15
I saw with apples at a nearby Farmer's market - complete with pricing stickers from the local grocery chain.
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Steal the 4 lenses I use for high stakes decisions:
1) Benefit
What advantage is there to say yes?
Who benefits?
2) Impact
What happens if I say no?
What breaks?
3) Opportunity cost
What is delayed if I say yes?
Who will care?
4) Risk
What can go wrong if I defer?
Who loses?
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Most consultants are good at analysis but not at synthesis.
In analysis you deconstruct issues into small parts to solve problems.
In synthesis, you piece together small parts into new solutions.
Want to be good? Be an strong analyst.
Want to be great? Synthesize solutions.
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5 Red Flags for New Leaders:
🚩 Silence:
If your team goes quiet, it's a red flag. Silence often screams problems. People may feel unheard, uncertain or unsure how to speak up.
Next action:
Reach out and schedule 1:1s with a few people and ask for feedback.
🚩 Missed
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Holy cow! I just hit 3,000 followers!
Sending thanks and gratitude! 🙏
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@thedankoe
Get comfortable:
- making phone calls
- meeting new people and
- saying yes to challenges
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Today is 8 months of writing and posting every day.
And I just reached a milestone!
🚀 I'm so excited - I just hit 1900 followers! 🚀
Thanks to the many folks that have welcomed me and helped me on this journey.
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🔍Time Thief 1 - Too much Work-in-Progress (WIP)
This was us, way too much WIP
• No one wanted to say no
• We all wanted to please others
• No one wanted to get in trouble
• We all wanted to be seen as a team player
Plus new stuff is fun
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15 years ago I was a stay-at-home mom rocking some seriously impressive carpool duties.
Fast forward to today and I'm a senior leader at a top consulting firm.
Want to know how I went from mom mode to boss mode?
A story <<---🧵--->>
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I've been to thousands of meetings.
Most of them suck.
Even with an agenda, most meetings lose their audience in the first 10 minutes.
Here are 5 easy ways I use to kick off an engaging meeting that connects with the audience (plus real life examples).
<<-- Thread 🧵 -->>
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Just noticed another undervalued skill.
Noticing.
• Notice the patterns
• Notice the obstacles
• Notice the variations
Noticing helps you to see flow.
Seeing flow helps you to see blockages.
Unblocking work is the best superpower.
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Excited to share a small win this week.
After a year long effort, my organization agreed to an experiment - a small program to recruit women who are relaunching their career.
As someone who reentered the workforce after a break, I am thrilled to create these new opportunities.
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Off to an event tonight! Wish me luck!
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Had a call with a follower this evening. I won't put him on the spot, but it was energizing!
It can be hard to know if you are making a difference, but I am inspired to keep sharing.
"Helping one person might not change the world, but it could change the world for one person."
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Daily reminders for leaders:
Unsure ➡️ Ask
Too busy ➡️ Descope
Worried ➡️ Take action
Uncertain ➡️ Call a friend
Overwhelmed ➡️ Delegate
Unmotivated ➡️ Find your "why"
Frustrated ➡️ Get curious
Angry? ➡️ Take a breath
Burned out? ➡️ Day off
Stuck? ➡️ Get help
You've got this.
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Lists and spreadsheets popped up daily with more projects.
The team complained about all the meetings and interruptions with all the WIP
Symptoms
• Context switching was constant
• It was taking way too long to finish
• Interruptions made deep work impossible
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🎊🎊🎉🎉 1500 🎉🎉🎊🎊
I can’t believe it!
I am so grateful to each person I have met on this amazing journey.
I have learned so much and love growing with this fabulous community.
Thanks for your encouragement, for reading my stories & answering tons of my questions! ❤️
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I'm pretty proud of myself.
In the middle of:
• Getting back to work
• A flood in my house and
• Less than an hour to write
My tweet on how to pitch did pretty well!
308 Bookmarks! (and counting)
A skill that changed my consulting life:
Pitching.
I used to raise ideas that would go nowhere.
Now I regularly launch ideas that transform organizations.
My secret?
Learning these 7 soft skills.
Here's my step-by-step process for pitching ideas:
1) Create a vision
If you
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@shreyas
My favorite interview question is: Tell me about a time you saved the day.
Why it works: it gives me a way to see how they took initiative and gives them a chance to share an uncommon story,
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TL;DR:
Five Thieves of Time
1. Too much work in progress
2. Unknown dependencies
3. Unplanned work
4. Conflicting priorities
5. Neglected work
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Holy cow! I hit 500 followers this morning! 🔥
Much thanks 🙏 and gratitude to the many folks I have met and the new accounts that have recently followed.
To pay it forward, add your top 5 up and coming 200-500 follower accounts that need a little love! ❤️
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🔍Time Thief 2 - Unknown Dependencies
Unknown dependencies kept sneaking up on us.
Symptoms
• Teams got stuck waiting for others
• PMs spent all their time coordinating
• Hours of calls getting projects aligned
Coordinating became a FT job for a new team.
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Guru advice is to stake out unpopular positions to drive engagement.
But it’s exhausting to read and frustrating to respond to.
Enough with:
❌Straight up bad advice
❌Oversimplified advice
❌And 1-size-fits all advice that fits no one
Follow the gems here and tune out the
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TL;DR;
8 Takeaways
1. Don't spend more time managing than doing
2. Stop starting and start finishing
3. Communications was a problem
4. Reduce context switching
5. Set clear boundaries
6. Measure what matters
7. Build on collaboration
8. Create a spirit of continuous improvement
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I am so excited today. I reached my goal of 100 new followers!
I had a Twitter account for years, with 261 followers, but no community. I read, but never posted.
I started posting daily in Oct. Yesterday something popped and today I hit 361.
100 new followers!
Next up, 400!
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You know what should be illegal?
Standing meetings without agendas.
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I hit 2,500 followers last week and I still can't believe it.
The power of the network of amazing people here is unbelievable.
I want to pay it forward and help other creators, so please check out my favorite criminally under-followed, top 15 can't miss accounts.
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When I get a strange request, my go-to question is: “what problem are you trying to solve?”
90% of the time the request and the problem are misaligned.
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I passed out when strong arms dragged me out of a car and woke up, staring at fluorescent ceiling lights.
I heard the sound of a knife slicing off my clothes.
Where was I?
What happened?
Why couldn't I lift my arms?
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Hey all!
A few of us are finding Twitter reset our DM default.
The new default locks down your DMs to only verified users.
If you want open DMs, check your settings:
Go to Settings and Support
Hit Settings and Privacy
Hit Privacy and Safety
Hit Direct Messages
Make sure
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Don’t explain from start to end.
🔸It’s boring for the listener. They tune out.
People scan before they tune in.
🔸They are secretly thinking: What’s in it for me?
Use the Bottom Line Up Front, BLUF, approach:
🔸Start with your conclusion
🔸Add why it matters
🔸Be specific
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Leaders who don’t trust their team are afraid failure will reflect poorly on them.
They fear a poor review, bad raise and no bonus.
So they hoard responsibilities and micromanage people.
There’s an easier way.
Set expectations.
Upstream and downstream expectations.
For
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🔍Time Thief 4 - Conflicting Priorities
We had lists and lists of priorities
Symptoms
• Competition for resources
• Countless meetings about priorities
• Deal making to get needed resources
Teams spent time building decks to negotiate why their work was the real priority.
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1. My dad could fix anything, well anything, but supper.
He had an engineering mind and infinite patience to work through any problem, fix anything mechanical or electrical.
As a kid, I didn't get it.
I couldn't see what he was teaching me.
<< A Story Thread 🧵 >>
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Hope you found this helpful and found something actionable to help you MAKE WORK VISIBLE.
For more on leadership, soft skills and building great teams
1) Follow me
@Pam_Rubin1
2) RT the first tweet or
3) Leave a comment about your experiences
I'm at a conference, not paying much attention.
The speaker is talking about a book he loved so much, he bought a copy for every person on his team.
Then he tells us the title.
I stop what I am doing and look up.
The title clicks an ON button in my mind.
<<-- Thread 🧵 -->>
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693
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Let’s invent an extra day between Sunday and Monday, called “Noneday”.
A “Noneday” with no work, no chores, just your own time.
Who’s in?
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I took 12 years off to raise my kids.
Everyone said I was making a mistake & throwing my education away.
I ignored the haters & followed my own path.
Re-entering the workforce was not easy, but now I run a team of 300 on a 9-figure program.
I made my own path.
You can too.
11
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39
I've been to thousands of meetings.
Most of them suck.
Even with an agenda, most meetings lose their audience in the first 10 minutes.
Here are 3 easy ways I use to kick off an engaging meeting that connects with the audience (plus real life examples).
<<-- Thread 🧵 -->>
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The client called me into the room and said: "I need you to call me every 2 hours with updates."
I gulped.
This client was stressed, gruff and angry.
He was so loud I could hear him shouting through the walls every day.
I was pinch hitting because the senior manager was out.
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I get a lot of DMs that ask what my goals are for Twitter. Bet you get these too.
At first I was surprised. Later, it was obvious these were lead ins to a sales pitch.
I struggled to answer. It's as if just wanting to write and build community wasn't enough.
But what if it is?
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I took 12 years off to raise my kids.
Everyone said I was making a mistake & throwing my education away.
I ignored the haters & followed my own path.
Re-entering the workforce wasn't easy.
But now I run a team of 300 on a 9-figure program.
I built my own path.
You can too.
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My Twitter journey has been SO much fun.
Business Twitter is the best kept secret on Twitter.
There is incredible value in the connections you make and the people you get the privilege to talk to.
Want to know who to know?
<<-- Connection 🧵-->>
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Followers may recall that my mom passed away last week.
My mom was the best cheerleader, always seeing good in others and the opportunity in a challenge.
We buried her yesterday and I could use some positivity.
Brighten my feed! Share something wonderful going from your life!
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Most companies design orgs into divisions and divisions into smaller groups or teams.
But cross-coordination between teams or between divisions is missing everywhere.
Why?
Because cross-coordination is everyone's job which means it's no one's job.
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Most business problems are just people problems in disguise.
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If one project after another fails, is it the team or the environment?
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Too many organizations are over-managed and under-led.
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When people in your 9-5 start to notice that you can write.
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I used so many ideas from this book to help our teams and advance our culture.
Cultural change was a must if had a shot at getting changes to start and stick.
I broke it all out for you here:
5 Time Thief's that impacted our team
8 Takeaways that I used to change our world
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I joke about being a 'recovering perfectionist'.
But letting go was a hard journey.
For years, I worked 14+ hours a day just to keep up.
I didn't know how to say no, so I just worked harder.
Sound familiar?
Here is how I broke free (and you can too.)
⬇️
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300 days in a row of writing here!
In Oct COVID hit our house and I knew I was going to be stuck inside for a while.
I'd been thinking about writing online, but hadn't pulled the trigger till then.
300 days later I'm loving writing and loving the community here even more.
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80% of leaders I work with miss 1 big thing.
They focus on spreadsheets, but have a blind spot for anything you can't measure.
They miss early warning signs of troubled projects, because they can't read teams.
Want to be in the 20%? Learn how to see deeper.
⬇️
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Leadership is not about being in front, it's about clearing a path for others to follow.
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A firing squad of angry comments were landing on me.
Everyone was shaking their heads and looking at each other.
This meeting could not be going worse.
I knew the material cold, (I thought I was prepared), but nothing was going as I expected.
⬇️
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🚦 Takeaway 2: We had to stop starting and start finishing!
Constant multitasking was slowing us down
We had to find a way to
• Limit work in progress and
• Create slack time for the team
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Here’s a tip to instantly improve your leadership:
Reserve 5 minutes at the beginning and end of every meeting.
First 5 minutes
Introduce the topic and share:
• Why they are there
• Expected results
• Meeting goals
Start with a clear purpose.
⬇️
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Are you at an inflection point?
You know that feeling when something is about to change?
Might be a new opportunity or a shake up at work?
Don't give up your "first mover" advantage and wait for someone else to choose your destiny.
Where there is chaos, there is opportunity.
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Effective communications sounds boring.
But thousands of hours are wasted on miscommunication and work that goes nowhere.
People won’t act on what they don’t understand.
Try this:
🔹Write down the action you want people to take
🔹Write down 3 reasons why
🔹Write down the
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I'm not chasing productivity, it's flow I'm after.
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🕰️ Takeaway 1: We were spending more time managing work than doing it.
So much work was invisible, we lost visibility to what was going on.
The book had tons of great ideas.
I used only one
• Visualize work to make it visible
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12 years of work to get here.
2024 - here I come!
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You know what should be illegal?
Standing meetings without agendas.
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5 Second Persuasion Tip:
Telling folks you “recommend” rather than “like” something makes them 32% more likely to take your suggestion.
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Seen today:
“Don’t hold people accountable, develop accountable people.”
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Most business problems are just people problems in disguise.
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I've wasted 1,000+ hours making plans that went nowhere
• Great ideas
• Unclear implementation strategies
• That fizzled out
Don't learn my lesson the hard way.
Steal this 5-point checklist for plans that work (and a few examples for inspiration)
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One lesson I learned is that being curious is better than being right.
Keep an open mind, ask questions, and never stop learning.
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@LeadAuthentic
@LegacyBuilder__
@RobRan6116
@thedavidloewen
@thechrisbaumann
Thanks for the shout out John! So many great <25K accounts:
@Clintism
@JordanDParker_
@JTorreCoaching
@hayden_flohr
@LaBeaFischer
@talktoterryco
@Shruthi_O3
@HeyJeffFelten
@chriscordry
@chris_gensheer
@ThatAndreaM
@NoCodeKenny
@ConsultingZaddy
@PedrosWindfalls
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When someone tells me they're stuck, the story always goes something like this:
• Nobody is showing me.
• Nobody is helping me.
• Nobody is telling me.
So I ask:
• Who are you asking?
• How are you driving?
• What's your strategy?
They're usually surprised. They believe
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I lost my dad in 2020.
But I just found his 2023-2024 planner.
I’m in awe of his effervescent optimism.
May we all live our life like we’re planning to live 102 years.
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People think leadership is about:
- Title
- Power
- Position
- Authority
- Self promotion
Leadership is actually about:
- Inspiring and influencing others
- Meaningful relationships
- Making good decisions
- Setting boundaries
- Building trust
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@AdamMGrant
Multipliers empower others, remove blockers and get build cohesion.
Diminishers drain capability, block growth and breed distrust.
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Much gratitude and thanks to so many people who have helped and supported me. 700 in 85 days!
Thank you!
@stealth_leader
@ThatAndreaM
@thatroblennon
@ericasmyname
@hayden_flohr
@dklineii
@polak_jasper
@BrianFOConnor
@ItsKieranDrew
@clintism
@TMitrosilis
@MrJacobEspi
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