JELLY HEAD
@LordOrk
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Equality & Disability Rights Campaigner •Co-Chair Avanti Accessibility Panel •Member Northern Access User Group •Member Cumbria Better Connected @LevelBoarding
Londoner in Lake District.
Joined July 2009
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Pinned Tweet
Wow. My first experience as a mobility scooter user of
@LevelBoarding
in UK
New
@merseyrail
trains are absolutely fantastic transformative for disabled people enabling independent travel and safer for everyone
@DavidPo22194359
has shown what’s possible
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165
949
Gran fined £160 ticket because she didn't have parking app - refuses to pay
Despite explaining machine was broken, was told she should’ve downloaded the app
“I'm making a stand for older generation who are being excluded because they don't have an app"
1K
4K
28K
Blind woman calls for U-turn on cruel plan to remove train station guards & close ticket offices
@newdawn75
said:
“Without ramps to get on train, with no guidance to seats & no assistance to make my train connections I wouldn’t be able to travel”
103
4K
8K
@WheelieGoodLife
Why can’t people just listen and respect you and why isn’t the train manager enforcing keeping the wheelchair space free from luggage so these confrontations can be avoided.
Which train operator was this?
2
19
1K
Cheapest rail tickets can no longer be bought at ticket offices as passengers forced to go online
Millions of older/disabled people aren’t online & rely on ticket office
Operators should be legally obliged to treat all customers fairly for price + access
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276
850
Blue concrete blocks and pavement cafe reduces the pavement width and blocks are adjacent to the lamppost
Prevents wheelchair user’s proceeding
Location - before the junction at Castle Street, Liverpool
Please can this be rectified
@PamThomas01
@lpoolcouncil
58
177
563
London Bridge had a billion pounds refurbishment and no contingency planning
A single lift fails and an accessible station becomes inaccessible
Inclusive design matters
Remind me how much was spent on the London Bridge rebuild? The one lift is out so my 40 minute trip to Tonbridge now goes via Charring Cross and takes 2 hours.
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132
443
5
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555
.
@Tanni_GT
“Disabled people must be at the heart of decision making to deliver more accessible transport”
“In my lifetime I will not be able to get on most trains in UK without support or permission of a non-disabled person… Think about that”
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212
511
Tube station lifts closed more than 500 times last year because there were no trained staff available
Accessibility isn't nice-to-have, it's a vital part of public infrastructure & unacceptable in 2023, we have to fight to for our right to get on the Tube
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473
This is Ulverston where
@northern
propose to cut staffed hours from 13 to 2 hours a day + none on Sunday if the ticket office closes
There is no alternative TVM & they’ll be NO staff
So you couldn’t buy ticket or cross the barrow crossing as need staff to assist across tracks
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358
Disabled people love to wait for hours on the phone to book tickets to events instead of booking online as we’ve got nothing better to do.
#ThingsDisabledPeopleKnow
10
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338
Rail firms admit elderly + disabled people at risk of crime if ticket offices close
Damning documents, written by rail companies, lay bare true impact + consequences of ticket office closures on disabled, elderly + vulnerable passengers
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338
Arrived at Whitehaven station, 10 minutes before train, without booking
Staff brilliant and thank you Debbie
@northernassist
for deploying ramp and getting me on
We cannot allow our legal right to TUAG to be eroded
#SaveOurTicketOffices
3
61
285
New disabled-friendly lift to be installed at the Acropolis by Summer 2020
The new lift meets the requirements and specifications that will allow disability access as well as space for trolleys and a stretcher.
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253
Disability benefits: 200k people wrongly denied payments since 2018
DWP’s decisions can’t be trusted
DWP must work with disabled people who have experience of disability benefit assessments to fundamentally reform system & get decisions right first time
10
165
245
Ticket office closures: disabled people launch a legal challenge
@Doug_Paulley
+
@newdawn75
are doing millions of people a great public service
Outrageous disabled activists have had to undertake this case while stakeholders + regulators stay silent
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Comparing the
@merseyrail
past with the future, as a mobility scooter user
@LevelBoarding
is safer for everyone and enables independent travel
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Disabled woman made 1,000 calls for Ed Sheeran tickets
As a wheelchair user, Kat can't get tickets by clicking a website link like most people - watching Ed Sheeran took 1,000 phone calls
Online wheelchair space booking option should be mandatory
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231
Rail chief told to stop misleading passengers as ticket office claims debunked
Northern admitted:
"Accessibility requests may not be able to be supported during the same hours that they are currently, in particular ‘turn up and go’ requests”
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Tanni Grey-Thompson warns disabled people are being driven off trains as she joins fight
@Tanni_GT
said:
"With no ticket offices and less staff, we are having our legal rights to turn up and go eroded"
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Railway ticket office closures threaten new kind of lockdown for old + disabled people
@Tanni_GT
highlighted concerns + tweeted her rail station assistance went well this week
“Do you know what made it work? People. People being at the station”
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The stand out features of the new
@tfwrail
Stadler flirts are they are low floored with retractable gap fillers at each pair of doors enabling
@LevelBoarding
which is safer for everyone and transformative for disabled people.
The new Class 231s look very much like Class 755s to me.
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'I brought judicial review against DWP + won £7k'
A blind man received £7k settlement after he brought a judicial review against DWP for sending him letters he couldn’t read
Dr Yusuf Osma, asked DWP to send benefit letters in braille or accessible PDFs
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Brilliant …
Another brand new expensive inaccessible rail footbridge -
There’s loads of space for a ramped inclusive footbridge
How are wheelchair and mobility users supposed to cross
@AlexHynes
?
This is how the nearly completed footbridge at Strathbungo is looking.
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So wheelchair / mobility scooter users advised to arrive at station 30 minutes before departure.
11.30 train departs in 15 minutes
Waiting for the stampede - when
@NetworkRailEUS
let us know the platform number?
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@Tanni_GT
Recently, I boarded a new
@merseyrail
level boarding train
Had nowhere to go, just got on it, because I could without a ramp or booking
Just to see what it was like as a non disabled person - The freedom was amazing
We can’t let the Government remove our legal right to TUAG
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First walking guidebook for wheelchair users in Cumbria published
@OrdnanceSurvey
has unveiled a walking guidebook designed specifically for wheelchair users looking to explore Cumbria.
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Lack of disabled access at stations in the North 'worrying'
Over 50% of rail stations in the north are not accessible for wheelchair users has been described as “very, very worrying
Only 35% of stations had staff on platforms who were able to offer help
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EV charging rollout ripping away vital pavement space
Almost none of EVCP are accessible to disabled drivers
EqA2010 + obligation not to disadvantage disabled people ignored by public bodies funding + delivering infrastructure
Via
@johnpringdns
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Protestors oppose planned ticket office closures
It's a disgrace to suggest travel should become less inclusive + insulting to publics intelligence to pretend it’s anything other than redundancies, nobody’s buying line about better service on platform
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@RealDeniseWelch
@andrew_behan
@AndyBurnhamGM
Northern FOI request revealed:
Previous 12 month Ticket Vending Machine Sales: 3,562,214 in 2022
Ticket Office Sales: 8,021,293
4,449,079 More Ticket Office Sales!
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188
Council tells disabled man to make himself homeless to get support
MPs are investigating the state of housing for disabled people, with the Levelling Up, Housing and Communities Committee launching an inquiry into the issue.
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Passengers WILL pay more when ticket offices close as TVMs don't show cheapest fare
@RailDeliveryGrp
:
“Ways our customers buy tickets has changed + it’s time for the railway to change with them”
Cutting 2000 staff + inaccessible TVMs won’t fix it
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UK’s first train bike carriages set to cater for interest in cycling
@AlexHynes
“We recognise cyclists want to use the rail network more”
Will wheelchair carriages be introduced recognising more disabled people want to use the railway more?
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Delighted to have been involved with
@northernassist
developing the new mobility scooter & permit scheme which launches today at
#DADV2020
Mobility scooter users with a permit can travel on their Class 2 scooters on Northern Trains for the first time
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Sussex railway ticket office cuts proposal:
Large number of disabled people won't get train anymore if ticket offices close
It's difficult anyway but this adds an extra barrier to their travel plans
150 million tickets a year purchased at ticket offices
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165
Civil Aviation Authority says treatment of disabled passengers 'absolutely unacceptable'
There are plans to overhaul how the industry's assistance services are monitored
@UK_CAA
going to launch a consultation on an airline accessibility framework
15
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165
@RealDeniseWelch
@andrew_behan
@AndyBurnhamGM
Northern are proposing to cut their staffed hours by over 60% if ticket offices close
Ulverston, my local station they’re proposing to cut current hours from 13 to 2
The station has a barrow crossing + wheelchair/mobility scooter users like me need staff to assist over tracks
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E-scooters banned from all UK canal towpaths
Canal and Rivers Trust's new code of conduct has also prohibited e-bikes which ‘aren't suitable in this environment'
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@flickhwilliams
They are breaching their Accessible Travel Policy if they give the impression or tell you booking is mandatory.
TUAG is a right disabled people fought hard for and it’s a worry the staff training is failing and the ‘did you book’ mantra is all too common
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Plans to close rail ticket offices in England scrapped
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4 in 5 disabled people feel anxious about using public transport
“The frustrations & uncertainties disabled passengers face can turn what should be a straightforward journey into a nightmare,”
@Tanni_GT
a Crossbench peer in the House of Lords said
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@WheelieGoodLife
@GC_Rail
Good to hear they’re usually great
Not good enough
@GC_Rail
that the wheelchair space isn’t kept free, when you know a wheelchair user is on board
What happens
@GC_Rail
if a wheelchair user TUAG without booking and can’t get on because the wheelchair space is full of luggage?
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Wow - new
@merseyrail
trains are transformative for disabled people
Design with low floors and retractable gap fillers, along with a rolling programme of platform modifications to enable
@LevelBoarding
Safer for everyone - wheelchair and scooter users can travel independently
FYI - you need to press the button on the doors when you want to get on/off the train 🚆
Oh, and how can we forget about
#LevelBoarding
too - making it easier for passengers to board and alight
#StepFreeAccess
#Class777
#NewTrains
#NewTrainsLCR
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@WheelieGoodLife
@GC_Rail
This approach is fundamentally flawed, most wheelchair users can’t juggle luggage + train manager isn’t always available
Wheelchair users get left on platforms because of this
If only
@PassAssistance
app had the functionality to contact staff like disabled people have asked for
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“I was waiting on the lift to get on board when a member of staff said, ‘The pilot’s not taking you.’ I said, ‘What do you mean he’s not taking me?’ He said, ‘Because we’re running a bit late, he’s refusing to take you.’”
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Top blind footballer feared she’d fall in front of speeding train after being left stranded at platform
@SamanthaGough19
:
“No-one there to help despite booking assistance”
“No idea how close I was to platform edge as there’s no tactile paving”
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Using my legal right to TUAG, with
@northernassist
at Barrow-in-Furness station
Ticket office staff sold me the best value D50 concessionary 50% discount ticket to Whitehaven and platform staff deploying the ramp
#SaveOurTicketOffices
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28
143
What happens if station has a barrow crossing + you’re a mobility scooter user dependant on staff to escort across tracks
And
@northernassist
propose reducing staffed hours from 13 to 2 hours a day? - Station is inaccessible
Isn’t redeploying staff on platforms
@railandroad
So what happens when ticket offices close. And I’m in a situation like today. I wander around the station to find someone ??
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2K
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Appalling and this is just the start …
Be under no illusion -
Wheelchair + mobility scooter users legal right to TUAG and spontaneous travel will be eroded if ticket offices close
Thousands of jobs will be cut and stations will be destaffed
I’m hacked off that I have to book next week for a train journey because I can’t risk TUAG
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3
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@AlexandraRants
@LevelBoarding
@merseyrail
@DavidPo22194359
Video clip of me pushing the button and getting off the new 777 - intelligent retractable gap filler senses platform edge
Ramp free and independent travel is a game changer
Any TOCs that don’t invest in level boarding in future aren’t listening to their customers.
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41
134
@Tanni_GT
@SpeedySticks007
How do you look for staff if you are visually impaired or have an energy limiting condition ?
Disabled people can’t be expected to hunt for staff
Isn’t going to work when they de-staff stations and close ticket offices as
@blindseyeview
awful traumatic failure proved today
6
15
138
Orient Express train to become new café in the Lake District
The café will be fully accessible for disabled people, with disabled changing places and showers as well as a path to walk along the surviving track bed.
@LakesStiles
9
41
135
Ticket office closures exposed as a real threat for disabled people
Government greenlit TOCs to close ticket offices
Bosses will do this claiming it won’t impact passengers
Reality very different for chronically ill, visually impaired + disabled people
5
73
133
The bollards have been installed on dropped kerbs, blocking wheelchair and mobility scooter access
Was an Equality Impact Assessment produced
@CityofYork
?
Anyone would think
@CityofYork
want to ban disabled people accessing the city after removing the Blue Badge parking.
Starting to wonder if there’s someone sitting in West Offices congratulating themselves on buying bollards in bulk? Not only do we have the Front St forest that may well cost Cllr Waller his seat, today I see we now feel the need to surround heritage lampposts with them 🙄
#May4th
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Just arrived
@premierinn
Liverpool City Centre to discover the accessible wetroom I booked isn’t available, as previous guest extended stay
Assistant manager said policy is to allow guest in wet room to extend stay despite the fact I’ve booked it
Is this correct
@premierinn
?
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History in the making. Northern mobility scooter user testing on Furness Line. Huge thanks to the Northern accessibility team for making thIs possible.
Huge thanks to station staff, especially Patrick at Ulverston, Rob at Grange-Over-Sands & Barrow staff who were all amazing.
10
36
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Plans to reduce railway staffing were discriminatory and would isolate disabled passengers, charity says
@NFBUK
posted a petition to
@Mark_J_Harper
after the government proposed changes including closing ticket offices & removing train conductors
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The Guardian view on closing train station ticket offices: the wrong route
This process needs to be stopped in its tracks
Train operators pressured by a government which, here as in other matters, knows the price of everything and the value of nothing
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•Government figures 160,680,000 tickets sold at offices last year
•TSSA research shows up to 360 million tickets sold a year
•Ticket offices give best deals, including split ticketing
•D50 50% discount tickets not available on TOC apps, websites + most TVMs
On average, just one in ten ticket transactions are sold across the ticket office counter. Ten years ago, it was one in three. It is therefore reasonable to ask if the railway should adapt and redeploy staff around stations where all passengers will benefit from their service.
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Disappointed - New train fleet doesn’t enable
@LevelBoarding
+ bolts in inaccessibility for decades
@LevelBoarding
is safer for everyone, enabling independent travel for wheelchair users
TOCs rolling out new trains that don’t enable
@LevelBoarding
isn’t listening to customers
Lots of excitement today as our first customers got to experience our fabulous new Arterio trains.
Today's trip to Windsor and back is the first step in the phased rollout of the full 90 train fleet later this year.
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The majority of disabled passengers also said they would ideally like to travel by rail more frequently than they do at the moment, suggesting more needs to be done to improve accessibility and increase travellers’ confidence in using the rail network.
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Trains as biscuits.
Merseyrail and custard creams
@Tanni_GT
@AnnieBtransport
@AnnieBtransport
@SUEG46
@tanvivyas
@AlansTweets
@DavidPo22194359
12
31
121
Yet another accessibility failure
@Se_Railway
No EV charger points in blue badge bays
No accessible or changing places toilets, 8 platform shelters + none have benches, just inadequate perch rails
Disabled people’s needs have been treated as an afterthought
Not good enough
Day 4 for our newest addition to the network. This is one of my favourite opening day photos👇
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Plan for changes at Ulverston Railway Station unacceptable
@LordOrk
said:
If
@northernassist
reduces staffed hrs from 13 to 2 that’s token staffing making station inaccessible
Wheelchair users need staff to assist across Barrow crossing
4
52
111
South Lakes Police fine for parking on Low Newton pavement
Police said there was no room for a wheelchair users or pushchair + asked drivers to please ‘be more considerate’
The driver received a £50 fine for parking their vehicle on the side of the road
8
15
113
@AlansTweets
@MOVEconference
Looks more like a climbing frame to keep kids amused on the bus than an accessible wheelchair space. Here’s an idea, involve disabled people with lived experience and expertise at the design stage.
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2
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Last minute disruption, train terminating at Lancaster due to staff shortages
On board
@northernassist
staff communicated they’d get me off + notify Lancaster I need ramp for
@AvantiWestCoast
Preston train - 10 mins to connect to Lime St
Made train - this is why we need staff
3
33
108
Baroness Masham, Paralympian and longest serving female peer dies aged 87
She spent much of her career campaigning for disability rights
She set up Spinal Injuries Association to address lack of specialist care or advice available to newly injured people
0
34
102
@Tanni_GT
@PassAssistance
@PassAssistance
promised me this would be fixed by the Summer …
They didn’t say which Summer …
1
10
107
Disabled people still feel collective trauma from start of Covid pandemic by
@RachelCDailey
Boris asked “Why are we destroying the economy for people who will die anyway?”
Disabled people have been fighting to survive + the right to survive
6
43
103
New Elizabeth line station for HS2 won't be fully accessible as design forces TfL to intervene
Andy Lord
@TfL
We want to ensure all journeys offer
@LevelBoarding
at Old Oak Common Elizabeth line station, which isn’t part of station design
11
61
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Disabled rail users seek judicial review of plans to close hundreds of ticket offices
@LeighDay_Law
Which may leave many disabled people unable to use rail network
Thank you
@Doug_Paulley
+
@newdawn75
for your remarkable activism
1
51
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Ticket office closures will cut support for disabled rail passengers, papers show
@LordOrk
said:
“Be under no illusion, closing ticket offices is about cutting staff, and disabled people will suffer the consequences.”
Via
@johnpringdns
5
57
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Plans to close 1000 ticket offices will remove disabled peoples rights to travel by train
@RailDeliveryGrp
“Proposals would allow more staff elsewhere on stations to help people”
How
@HuwMerriman
with 2300 job cuts + de-staffed stations?
1
68
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.
@EHRC
submits response to rail ticket office closure consultation
@KishwerFalkner
said:
"Our response reminds train companies and the Department of their legal obligations under the Public Sector Equality Duty of the Equality Act
2010”
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I’m worried this will take away our legal right to turn up and go and I don’t understand how cutting 2000 jobs and destaffing stations will improve passenger assistance when it isn’t reliable now even if you book.
It’s the system failure that stops people travelling. Back to TUAG. If stations are de staffed we will lose the right to get on a train as non disabled people are able to do. No spontaneous travel. Notice to the HoL please don’t table legislation I might want to do on Thursdays
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909
2
40
98
Google will make wheelchair accessibility info more prominent in Maps
Starting today, Google Maps will feature a new mode called Accessible Places that, when toggled on, will more prominently show wheelchair accessibility info.
9
52
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Right to ‘turn up + go’ for disabled rail passengers under serious threat
@LordOrk
“Time for direct action over “outrageous” threat to disabled people’s independence – through their right to TUAG was “fast approaching”
Via
@johnpringdns
4
65
96
New trains to roll out across Wirral next week
New trains will appear on West Kirby, New Brighton + Chester lines
@LevelBoarding
provides step-free access 4 all passengers, removes barriers enabling an inclusive + accessible network for everyone
4
25
94
Reported disabled bays outside Ulverston station needed remarking two weeks ago.
Thank you
@northernassist
for arranging to have the bays re-lined and marked so promptly
Before and after photos.
2
5
95
I dread to think what would’ve happened if a wheelchair user of visually impaired person had to evacuate the
#ElizabethLine
train
@TfL
@RSSB_rail
?
Cc:
@railandroad
@Tanni_GT
Uncontrolled evacuation
#ElizabethLine
@RSSB_rail
@TfL
@BTPLondon
@GarethDennis
@railnigel
@itvlondo
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Why are disabled people being kicked off trains?
Modernisation programme is a step backwards leaves wheelchair users, visually impaired, elderly travellers & parents with buggies stranded
What price the Equalities Act? Where is the reasonable adjustment?
3
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Guide Dogs sign up to Mirror's
#SaveOurTicketOffices
@guidedogs
has called on Government to rethink proposals to close ticket offices
3/4 of adults with visual impairments fear proposals will leave them isolated + unable to use trains confidently
1
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Hi
@AvantiWestCoast
the refurbed Pendolino - accessible carriage B set 32-1 69995 has no wheelchair logo on the outside of train making it difficult to identify the wheelchair space.
Please can this be fixed
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92
A big fat disability hate crime.
Train full of people but they pick the wheelchair and mobility scooter users
Investigation after two disabled women assaulted on Ramsgate to London train
1st victim, was approached + asked to give up her seat - she explained she was unable to + was assaulted
2nd victim, who was sitting on her mobility scooter was also assaulted
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Roll up, roll up for the passenger assistance lottery
Will I get a
@northernassist
wheelchair space on the 2-car 12.10 Ulverston - Manchester airport service, changing at Preston for Lime St with 20 minutes between connecting trains and will the ramps turn up ?
Place your bets
18
11
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Wheelchair user's 'freezing' four hour wait for cab
@HollieAnneB
said: "Train companies are failing passengers across the UK.
The policies are in place but the reality of what those policies say and how they are connected are worlds apart."
6
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Disabled people don’t need your outrage –We need you to fight with us for change
By
@RachelCDailey
We only see shock & outrage when stories appear with tragic images of disabled people - Forgotten in days
Disabled community call this trauma porn
2
31
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Saddleworth MP highlights exclusion from railways for disabled people
The UK is a signatory of the UN Convention on the rights of disabled people and accessibility is one of those rights, but, as a country, we just aren’t we delivering on it.
1
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