SWR Help
@SW_Help
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The team are here 24/7 to provide travel updates and answer your questions.
Joined September 2011
🐢Shello there, this evening there were delays between Ascot and Bagshot due to tortoise on the tracks. He has been retrieved and is now on his way home.
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@elouise789 That's ok Emma. He is a permanent fixture on the station - he is one of a series of sculptures in the town. ^NM
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⚠️ *UPDATE 26/07* The dog on the track at Waterloo has been safely rescued and is enjoying a cup of premium water after this morning's game of hide and seek!
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💙 A big thank you from everyone at South Western Railway to all NHS staff, carers and key workers. 😘 Thank you for your hard work and dedication in helping to save lives and keeping the country going. 👏 #ClapForCarers .👏 #ClapForNHS .👏 #ClapForKeyWorkers
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ℹ️ Jeffery has been working at London Waterloo for 58 years today. If you see him we'd love for you to join us in saying congratulations!
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Another Londoner leaves the big City for island life. The first of the refurbished London Underground District Line trains rolls off the ferry in #Fishbourne @iwight. #IsleOfWight #IOW #IslandLine. @Vivarail I @wightlinkferry I @networkrail
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ℹ️ For those travelling to pay respects to Her Majesty The Queen, an empty train on platform 18 at London Waterloo will be available as an additional waiting area between 00:45 and 06:30.
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🦔 This afternoon an unexpected customer was found hogging a service from Weybridge to London Waterloo. When challenged, they were a little prickly about their ticket too! Still, we can't blame them for hedging their bets. and they quill soon be on their way to somewhere safe.
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3 hours 59 minutes to go. We would like to thank you for being incredible and amazing over the last 21 years.
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🚨Take a sneaky peak at the new Class 484 trains, which @Vivarail are busy working on. 🚆These will replace the fleet of 80 year old former Tube trains currently running on the Island Line. 😃The first train is set to arrive on the Island for testing later this year.
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On Saturday, our colleague Mick Wall bid farewell to the railway after an incredible 50 year career 🫡. Here he is dispatching his last train at Southampton Central, the 1030 to London Waterloo🚉. Enjoy your retirement Mick!🎉
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Sorry for the disruption this morning between Mortlake and Richmond due to a family of Geese. They have now left the railway to continue on their day out so services can resume.
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🌈To mark #PrideMonth, we are delighted to have unveiled our brand new #trainbow this morning! .🚆The train will be running between @LondonWaterloo and Bournemouth today. 🏳️🌈We are immensely proud to celebrate diversity and support equality. Happy Pride Month! #PRIDE2020
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Today we're introducing a special train onto our network. To all the key workers who’ve kept the country going over the past 17 months, this is your train. #ThankYouKeyWorkers
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📣 RMT strike action suspended. We're pleased for our customers and colleagues that next week’s strikes have been suspended, we hope that we can now find a solution to bring a permanent end to this dispute. We're working hard to reinstate the full timetable for next week.
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ℹ️ An empty train on platform 16 at London Waterloo will be available as a customer waiting room between 21:40 tonight and 06:00 Sunday morning.
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🚨Today we've announced that the Island Line is set to reopen on 1 November, subject to a final round of safety tests. 🚉Customers will return to a transformed Island Line, with new trains, upgraded infrastructure & improved stations. Read more:
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🐄 We know it's 'Udderly' unbelievable but here are the cows that blocked the railway lines at Godalming this morning. Luckily they had no 'beef' with us and we soon 'moo'ved them on their way. We are sorry for the disruption this caused to your journey this morning.
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We're the new South Western Railway, here 24/7 to help you on your journey. #TheJourneyStartsHere
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On Saturday we welcomed a special guest to London Waterloo - former General Manager of British Rail Southern Region, Gordon Pettitt ❤️. Gordon was surprised with a trip on the train named after him, @Gordon_3417, which has been preserved and restored by the @bluebellrailway 🚉
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Like this post before Mon 8th for your chance to win 2x VIP Raceclub tickets for the @Redbullairrace on Sat 13th!
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Inspired by the new train arriving on the Isle of Wight on Thursday, we've been taking a look through the archives. Check out what we've found: snaps of the previous two generations of Isle of Wight trains arriving way back in the 60s & 80s. #IsleOfWight #IOW #IslandLine
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📰A historic chapter ended last night as we said goodbye to our Island Line Class 483 trains. 82 years. Over 3 million miles. Millions of customer journeys. A chapter closes. ➡️End of the line:.
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😢We know government restrictions mean you can't travel to see the final Class 483 in service this weekend. 📸So, let’s do the next best thing! @-us between now & Sunday your favourite memories/photos from another time travelling on Island Line. 🔁We'll retweet the best ones!
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Lots of excitement today as our first customers got to experience our fabulous new Arterio trains. Today's trip to Windsor and back is the first step in the phased rollout of the full 90 train fleet later this year.
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⚠️* UPDATE 25/07* Due to trespass on the railway between London Waterloo and Clapham Junction all lines are blocked .Train services running to and from these stations may be delayed or revised. Disruption is expected until the end of the day.
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Great to see two of our new Island Line trains meeting at Brading, following the introduction of the two train per hour peak timetable on Monday.
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👑💂 This morning over 5,000 Armed Forces personnel arrived at London Waterloo for the #Coronation . It is the largest movement of service personnel by train since the State Funeral of Sir Winston Churchill in 1965. Thank you to all SWR colleagues who have made this a success.
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Here's a snap of another class 484 train arriving onto the Isle of Wight as part of the Island Line upgrade programme 🚢🚆. Once the train is at Ryde depot, commissioning, testing and training will continue. Head to the project page to find out more 👇.
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We are shocked and saddened to hear about the very serious train derailment this morning in #Stonehaven. Our thoughts are with everyone involved #RailwayFamily. @ScotRail I @BTP I @NetworkRailSCOT.
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Everyone at SWR is incredibly saddened to learn that a Network Rail colleague lost his life near Surbiton this morning. Our deepest condolences and thoughts are with his family and friends at this incredibly difficult time.
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Believe it or not, this shot was taken on a peak time train from Bournemouth. Scenes like these are becoming the norm for our hardworking train guards. Our customers are staying at home, meaning that .key workers can use our services safely. #StayHomeSaveLives
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Are you missing a dog? This dog boarded a train at #Wokingham this morning. Please contact us if you recognise it.
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👏A big thank you from Farnham depot and everyone at SWR to all NHS staff, carers and key workers. #HonkTheHorns for your hard work and dedication in helping save lives and keeping the country going during #COVID19. 👏#ClapForCarers .👏#ClapForNHS .👏#ClapForKeyWorkers
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Good news!. The first Class 701 train arrives on our patch from @BombardierR_UK's Derby factory later today. Hauled down by @GBRailfreight, the unit will be stabled at Eastleigh and spend the next few weeks undergoing testing with @NetworkRailWssx. #TransformJourneys. 👇
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🦔⚠️ Hedgehog update:. Unfortunately there was no room at the sanctuary inn this Christmas for our spiky friend. They are now being lovingly cared for by one of our colleagues, who has created a suitable home in their back garden with the help of their daughter.
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🐱 Andover station will now be accepting the following forms of payment for tickets:. - Treats.- Belly rubs.- Nose boops. Just kidding, Jess the station cat may offer snuggles in return. Find out more about Jess’ role at Andover 👇. #NationalCatDay #CatsOfTwitter #CatsWithJobs
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Earlier today we introduced the first of our freshly refurbished Class 458/4 trains, which will initially be used to operate services between London Waterloo and Weybridge, via Hounslow and Twickenham, as our Head of Fleet Delivery, James Wale explains 👇
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#newtrains Pictures of our new Class 707 trains during their first passengers runs on Windsor routes (17/08/2017).
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Stay home, stay safe and only travel if essential. If you need to use our services, be prepared:. 🙌Hands 😷 Face ⬅️Space➡️.✅Plan journeys in advance.✅Book your tickets online.✅Follow the latest @DHSCgovuk advice. ▶️
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🙌Last night @LondonWaterloo welcomed a new visitor. 🚆Our new Class 701 train arrived for network testing🚆. ℹ️ Find out more about our new £1bn fleet here:. @GBRailfreight I @BombardierR_UK
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😺Today at Andover station, SWR colleagues will be unveiling a statue of Jess, the much-loved and much-missed station cat. If you're in the station, don't forget to say hello to him.😺
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This morning, customers on the Shepperton line got to experience our new Arterio trains in passenger service for the first time. It is the next step in the phased rollout of the new trains, which will provide greater capacity and comfort for customers on our suburban network.
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⚠️ Due to widespread disruption caused by the extreme weather, our customers are authorised to book their own taxi to travel anywhere across the South Western Railway network. Please see the following Tweet for how to claim a refund for your journey.
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Introducing Arterio, the new name of our £1bn suburban fleet. Arterio will carry our customers along the arteries of our suburban network to its beating heart, @LondonWaterloo. @BombardierR_UK I #RockRail
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WIN a family ticket to @TheLondonEye thanks to the #GreatIndoors. RT before Thurs to enter
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⚠️ Don’t get stranded! Saturday 25 June is a strike day. Only travel if absolutely necessary. There will be a severely reduced service – last trains will leave at around 1700 and will be very busy. Services will start late on Sunday 26 June, with no trains before 0730.
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🚉 After 82 years of service our Island Line trains are approaching the end of the line. 🏘️With a new fleet of trains coming soon, we're looking for new homes for the Class 483s to retire to. Read more 👉
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⚠️ Customers are urged only to travel by rail if absolutely necessary during the RMT strike period: 21 - 26 June. Strike days will see a severely reduced service with many routes closed and customers should expect disruption all week. Full details:
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We’re the new train operator for London & South England. Find out what we’ve got planned here #TheJourneyStartsHere
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If you were travelling on our 09:20 Waterloo to Exeter St David's service this morning we're sorry that there were less carriages than usual because of a chiropteran incursion. Wondering what that is?. 🦇 A stowaway bat was found 'hanging' around in the last three carriages 🦇.
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📣 Today we’re announcing our compensation package for customers affected by the RMT’s strike action on our network in December 2019. The cost of rail travel for up to 5 days will be paid as compensation. For more information visit:
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We are saddened to have learned of the death of Prince Philip, Duke of Edinburgh. We send our deepest sympathy to Her Majesty The Queen and all the members of the Royal Family. We share the nation's sorrow at this difficult time.
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#SWTNews: We are supporting officers who wish to #StandWithKeith on Mon 10 April. Please present a valid warrant/ID card for free std travel.
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@Vincent_bcfc @MeadOlivia Thank you for making us aware. We'll let them know if/when they reach out to us - thank you for handing it in! ^CW.
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This #NationalTeddyBearDay we want to reunite the toys found on our network with their beloved owners. Help us spread the word, by retweeting our posts. Recognise one of these bears? DM us or email lost.property@swrailway.com . #SWRsLostTeddies . Let's hear from the toys 👇
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This morning, we introduced two more Arterios, serving key commuter stations like Surbiton and Earlsfield for the first time. This is the next step in the rollout of the new trains, which will transform the customer experience on our suburban network.
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We want more women drivers in our trains and are opening applications shortly. We’ve just released this video where three of our women drivers talk about the benefits of the role and career opportunities available. More information can be found at:
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Trains are able to run through as they are using the other London bound line but this will lead to delays.
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Introducing. the Nighthawk! 🚆🏏 . 🏴England cricketing legend @StuartBroad8 joined us in Waterloo this morning to officially unveil one of our new #Arterio trains. We love connecting fans to iconic sporting destinations that bring us all together.
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🥁 Arterio is coming to our suburban network! 🎉. We are celebrating all the unforgettable experiences our railway makes possible. Whether it’s sport, scenery, or a spot of history you’re after, sit back, plug in, and enjoy the ride with #Arterio. Your journey just got better.
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From today, guards will be wearing body worn video cameras onboard some of our trains. We're trialling this technology to keep both our customers and colleagues safe. ℹ️ Read more here:
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ℹ️ Need a refill? At Waterloo we have two water fountains. One by Accessorize on the main course and another by Cabin Bar on the balcony.
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Look who joined us to see a very special train!👀. Francis Bourgeois was with us to see a 'new' look for one of our Class 455 trains 🚉. 455-868 has been repainted in a livery inspired by its original British Rail design 🎨. Thank you to Alan Paterson for his classic 455 photo 👍
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😺Colleagues and well-wishers turned out at Andover station this afternoon for the unveiling of a statue commemorating Jess, the much-loved station cat, who died last October. The sculpture, which contains Jess’ ashes, will be permanently installed in the station’s booking
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Everyone, please say hello to our station cat Jess. Jess lives at Andover. He would love it if you could for us in #WorldCupOfTrainOperators 😺.
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👋 The latest 701 train has arrived safely at our Wimbledon depot @GBRailfreight. 🚄The train will help us develop our driver training programme & test new passenger facing features. ℹ️ Click below to learn more about new fleet:.. #TransformJourneys
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#InformationSWT The Swan who earlier trespassed on the line between Egham and Ashford is now being cared for.
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Alongside @transportgovuk Rail Minister @chhcalling we are pleased to announce that the future of the Island Line is secured with £26 million investment in new trains and @networkrail track improvements
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#DisruptionSWT Services may be delayed through #Bookham, reports of an escaped Llama on the line.
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Why are the doors at Windsor and Eton Riverside station so tall? . In a brand new episode of @YesterdayTweets #TheArchitectureTheRailwaysBuilt, @MrTimDunn explores the fascinating history of Windsor’s railway stations. Tune in tonight 8pm for the full story.
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Great to see another of our new trains arriving on the #IsleofWight this morning. There’s a lot more testing, certification and training to do, but this marks a positive step towards re-opening Island Line as soon as possible.
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Happy New Year from the London Waterloo station team, they will be helping you get home safely tonight. http://t.co/NHVz4mYjth.
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Happy 175th birthday to London Waterloo station! 🥳 . Today, alongside our colleagues at @NetworkRailWssx, we’re celebrating 175 years of @LondonWaterloo station, which opened on 11 July 1848 🎉 . Here are a few highlights from the station’s amazing history 🚉
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#WhittonStationMoggy Our little furry companion cheering up passengers on their commute this morning. http://t.co/1U6iK0xLHd.
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✉️ We have hIdden a message onboard one of our TrainS and at Waterloo today. Can yOu find the hidden Message and post IN the comments below?. Go aHead and find the message, just zOoM in on the yEllow line and follow the clues! 👇
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Did you travel with us during the industrial action in December 2019? . To check your eligibility and make your claim visit
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@CarolineBond14 @South Hi, I have retweeted this. Have you registered it via the portal? ^RC.
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"How lucky I am to have something that makes saying goodbye so hard." T minus 1 hour 59 minutes.
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⚠️*SERVICE UPDATE*⚠️. Services are suspended across the South Western Railway Network. Do not attempt to travel. We will update you when things change.
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⚽️ Congratulations @SouthamptonFC for making it to the play-off final at Wembley! 🏆. We're running extra trains on Sunday, but services are expected to be extremely busy. Please allow extra time and set off early if you're travelling between Southampton and Waterloo.
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📸 Here are a few photos from this mornings arrival of over 5,000 @DefenceHQ personnel to London Waterloo 👑. #Coronation
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Following a cow on the line earlier, all lines have now re opened and trains are on the moooooove. Residual delays may occur.
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Yesterday Don Buckley - the UK's longest serving railway worker - embarked on a well-deserved retirement. The @LondonWaterloo legend began working at the station in 1953 & stayed for 68 years! . Read the @EveningStandard's coverage of Don's career!. 👉
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