Katie Morley
@KatieMorley_
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Following
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Media
311
Statuses
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The @Telegraph 's Consumer Champion & financial agony aunt // follow my Money Confidential podcast:
London
Joined May 2011
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Do you need help with a financial dilemma that’s affecting your life and relationships?
If so, then you’ve come to the right place.
Me and my team of experts would love to hear from you, please fill out my
@Telegraph
contact form below 👇🏻
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ITV
@thismorning
viewers who heard 93-year-old Douglas phone my consumer helpline about a relative who’d lost £47,000 to a nasty scam, will be pleased to know I have convinced the victim’s bank to refund the full amount. A truly life changing result 💕💪🏻
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Many Malaysians have got in touch to say the meal I tweeted about yday is a popular national dish. I’d not come across it before & meant no offence. As many have pointed out, I was clearly served a v poor version by BA. Sure it can be lovely & hope to try the real thing one day!
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Thank you to all the Malaysians to suggested I should try the real Nasi Lemak. You are right, it’s delicious! Nothing like that BA plane meal I had...
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@Laurajmuldoon
@Ryanair
Hi Laura, email me if you need help with your case, I'd be happy to take this on x
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Morning. Morrisons has launched a Yorkshire pudding pizza. That is all.
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Seriously, why are people being snobbish about shoppers queuing for
@Primark
today? We are in the deepest recession in 300 years and we NEED people spending money.
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Lorraine Kelly is my hero
Lorraine Kelly summing things up nicely: “what’s the point of you coming on if you don’t answer any questions?”
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In the name of public interest, am sharing this wickedly bad meal British Airways treated me to during a 13hr flight. Behold: chicken curry served with anaemic boiled egg, topped with smelly, slimy anchovies. ANCHOVIES. I quite like plane food usually, and this was a 0/10 🤢
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Sorry but
@Klarna
is a plague on society. Encouraging young adults to borrow to buy throwaway fashion items from and Topshop etc during the deepest recession in 300 years? It can only end in more pain further down the line.
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Wow, I’ve just won *three*
@Headlinemoney_
awards for my Katie Morley Investigates column! Consumer Champion of the Year, Consumer Money Journalist of the year, and overall HeadlineMoney Journalist of the Year 🎉🎉🎉 chuffed to bits 🎉🎉🎉
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Pleased to say our 9lb 4oz whopper arrived on Friday 💙 Huge thanks to the midwives and medics at
@StGeorgesTrust
for taking such good care of us and keeping us safe 💙
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Well Boris delivered that very well, but it didn’t answer the one question I know many like me, are desperate to know... when can we see our families? 💔
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Some 87% of UK houses have gardens, so is banning people from using them to meet with one person outside their household not ensuring public spaces will be *far* busier & more dangerous? As long as people stay 2 metres apart then why can’t gardens be used? Needs explaining.
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🚨 Personal news 🚨 I am expecting a baby *tomorrow* (!) As such, today is my last day before maternity leave and the Katie Morley Investigates column will be going to sleep for a bit (while I get none) 😂 👶 🍼 (1/3)
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An observation. The virus has really separated the wheat from the chaff when it comes to how businesses are treating their customers. Most are bending over backwards. Others are in severe distress but are doing their best. But some are just being disgraceful. I am keeping a log.
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I married
@DanTLHyde
on Saturday and it was a day more wonderful than we could have imagined ❤️ IRL I am now Morley Hyde, but Katie Morley Investigates will live on! Photo by
@SallyTPhoto
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Exciting news, I am now the
@Telegraph
's consumer champion! 💪My new consumer column 'Katie Morley Investigates' is launching on in an hour! It will appear in print every Saturday and Sunday, starting tomorrow in
@MoneyTelegraph
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Delighted to be named Consumer Champion of the Year again 😆🍾 💪🏻 Am eating some crisps in my leopard print loungewear to celebrate 🎉
Congratulations to the winner of the Personal Finance Society’s Personal Finance Consumer Champion of the Year award:
@KatieMorley_
from The
@Telegraph
.
Watch the awards LIVE:
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Coronavirus is wearing v thin as an excuse for poor service from companies - some of these by
@allisonpearson
are only too true!
@Telegraph
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If you’re worried about the survival of your local independent shops through
#Covid_19
, I’m seeing some good ideas to support them: buy food now for freezing & to help restaurants / salons / hairdressers you could buy vouchers now to use later...lmk if you think of any others 💛
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Wealthy / middle-class people who think this virus won’t hit them in the pocket - a *year* of furlough for millions will need repaying - so surely, eye-watering tax rises must be coming...
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To add to the long list of things Millennials have killed: HEINZ SALAD CREAM
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Has a company ripped you off or treated you badly? I'd love to investigate and get your money back. Contact me here:
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My heart broke for this 79y/o lady. First her husband developed dementia, then she got scammed out of her life savings. I am so happy to have won back her £75,000, which will improve her life hugely. Well done
@HSBC
for doing the right thing 💪🏻
@Telegraph
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Hands up if you like a PLOT TWIST 🙌🏻
This week’s KMI column is one of the most shocking for a while…
@Telegraph
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I went into the
@Telegraph
offices for the first time since March today & it was *wonderful*. After seven months of WFH it was so great to be in a room with so much energy & see so many friendly faces. Missed it so much. Flexible working is great, yes, but long live the office!💙
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SPECIAL ANNOUNCEMENT 🚨🚨🚨This weekend will be the first big milestone for the Katie Morley Investigates column. Following five more victories on Sat & Sun, I will have won back £500,000 for
@Telegraph
readers in under 4 months💪🏻 Next stop £1 million...Keep reading!
#buyapaper
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Im not a fussy eater so if supermarkets could deliver a pre-selected “weekly shop” for a reasonable price, I’d buy it, and suspect many others would too. Would take numbers out of shop aisles too, cutting transmission risk.
@Tesco
@sainsburys
@waitrose
@AldiUK
@LidlGB
@Morrisons
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This brings back memories for me, as my Dad came out over 10 years ago now 💙 It was the start of a new chapter for my family, and I wish
@Schofe
& all his family every happiness for the future 💙
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🚨£1 MILLION KLAXON 🚨 In 2019, over 7 months, the Katie Morley Investigates column burst through the £1m mark to win back £1.3 million for
@Telegraph
readers 🍾💪🏼...2020 here I come!
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Londoners: Borough Market is now offering online delivery within M25! So you can support traders without visiting the market💪
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If you’re a
@Telegraph
reader struggling to get your money back from a company, don’t just write to me. *Tell them* you’re going to write to me, and you might see results quicker than you think...This reader did & got £5k 💪🏼
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If you’re having a problem with a company, please do use my name. Many
@Telegraph
readers, including this lady, have said it works 💪🏻
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Thank you! Me and my plus one are
#delighted
with this 🥂
.
@KatieMorley_
was highly commended in the Personal Finance Journalist of the Year category - she impressed the judges with some terrific reads and her amazing success as a consumer champion
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Lots of people asking me if I’m OK this morning! Thank you for checking in, I’m absolutely fine. The
@Telegraph
and the UK intelligence services have been extremely supportive and reassuring over the past week, so thank you to them 🙏🏻
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Disturbing and repulsive: A 26 yr-old jobseeker tried to add a senior exec of a job bank on LinkedIn. Her response...
http://t.co/GgSDhatBYO
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📣 Exciting news 📣
As well as being a Consumer Champion I’m now a financial agony aunt…
Introducing Money Confidential, my new weekly
@Telegraph
podcast where we tackle the money dilemmas affecting your life and relationships.
Listen to the trailer now:
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In a nail salon and a woman has just called the POLICE because she felt she got rude service 💅🏻She has now been thrown out and banned 💅🏻💅🏻💅🏻
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Possibly the best ending to a paper review I’ve ever had. My cat jumped on screen, and then
@adamboultonSKY
wanted to know about the giant monkey on my wall...😂🐒🍾
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Brexit is a massive wake up call for young people that we need to do WAY more to make our voice matter in politics. We can't afford not to.
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Terrifying data: 1 in 9 mortgages now on a payment holiday (UK Finance). Major sign of how widespread financial distress is currently among UK homeowners
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Delighted to have won back £80,000 for this poor old gentleman, who at 89, is the sole carer for his alcoholic wife. The scammers ate him for breakfast 😢
@Telegraph
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Something lovely happened today. A kind
@Telegraph
reader saw this and offered to dip into his own pocket to help this family get back on their feet. The kindness of strangers can be such a powerful thing💕
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A PR for a certain wedding insurer tried to tell me insurers weren’t really set up to deal with “something like this”. What, a pandemic? Their *one job* is to calculate risks. Go figure.
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It’s Katie Morley Investigates’ 1st birthday today 🎂 🎈! And my Money Back Tracker has hit a milestone: £2 MILLION 💪🏻🍾. So I wrote this little piece about how I get
@Telegraph
readers’ money back...
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GROSS FACT: M&S first introduced avocados back in 1968 as an "Avocado Pear", which customers enjoyed as a dessert with custard 🤢
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This time last year I was hoping for a cat for Christmas 🙏🏻. “Cat” turned into plural 😊 Now I can’t imagine life without these little cherubs 🐈 ❤️🐈 Thank you so much
@RSPCA_official
the work you do is wonderful 🎅🏼🥂
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Yes, we’re shit at everything apart from eating avocados and paying everyone else’s mortgages for them 🤷🏼♀️
Are millennials (those aged in the 18-35 range) useless?
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Standing in the rain, but with a lovely shiny award for the Katie Morley Investigates column! 💪🏻🍾 thank you
@LifeSearch
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A three month mortgage holiday will most likely mean homeowners have a break from payments over that period, but those months will be added into the end of the term. So a 25 year term would become a 25 year 3 month term. Or at least that’s how it usually works.
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Just a reminder to companies that if I catch you deliberately attempting to misinform me about customer's case - I will *take pleasure* in naming and shaming you. Save yourselves the embarrassment & tell the truth 🔥🔥🔥
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Delighted to win the Harold Wincott Personal Finance Journalist of the Year award today at Mansion House, against some stiff competition 💪🏻
Thank you to all the judges and congratulations to the other winners 🥂
@Wincottfound
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What is happening to Nicola Hawkins is the antithesis of what home ownership is supposed to be about.
It is terrifying extortion and it must be stopped
@MoneyTelegraph
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Well I think this calls for my first alcoholic drink in 10 months 🥂 👶 🍼
Congratulations to
@samaunder49
and Dean Sobers at Which,
@jeffprestridge
and
@KatieMorley_
for being shortlisted in the Personal Finance Journalist of the Year category
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Last week, for the first time ever, the Katie Morley Investigates column won back £0. Instead, I exposed this lying, manipulative toad & his girlfriend dumped him as a result 🐸 👇🏼 via
@MoneyTelegraph
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This meme is being shared again so I’ll share the reality behind it: a pregnant 1st time mum in her 1st trimester suffering from horrendous morning sickness, just trying her best to get on with work... but sometimes failing. It’s a good job I can laugh at myself! 😂
#thatsshit
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My last column of 2020! Proud to have won back over £2 million for
@Telegraph
readers this year, bringing the Katie Morley Investigates winnings total to £3.4 million 🍾 💪🏻
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In 1999 my primary school headmaster did a football lesson & laughed at girls like me who “couldn’t kick the ball”. At secondary, it wasn’t an option in PE. Well, football *IS* for us! Let’s end the systemic exclusion of girls from our biggest national sport! GO LIONESSES !!! 🦁
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I am more excited about the Millennial railcard than any Government financial initiative aimed at people my age in the past decade 🤗
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Read my news alerts before drinking my morning coffee and I’m glad ‘Cummings gone by Christmas’ isn’t actually the title of the festive John Lewis advert 🎅🏼 🎄 🎅🏼
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So happy to be shortlisted alongside such brilliant journalists in the Business & Finance category at the Society of Editors
@PressAwardsuk
2020 🥳
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Just added
@TalkTalk
to the list of companies using GDPR to *obstruct* me from getting involved in customer complaints. Insists I must have two digits from a vulnerable 93 year old’s password to proceed 🤯 I already have his express permission. Come on TalkTalk, let me do my job.
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Hooray! Thanks
@Headlinemoney_
🥂
Consumer Money Journalist of the Year, sponsored by
@etoro
, goes to… the
@Telegraph
's
@katiemorley_
🏆
Congratulations!
#HMAwards21
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Mum: Dishy Rishi’s at the pub!
Me: pic or it didn’t happen
Mum:
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A reminder that Katie Morley Investigates is a free public service & I cannot accept cash gifts. I am, however, delighted when charitable donations are made by
@Telegraph
readers as thanks. This week a lovely lady is donating a % of her retrieved money to
@samaritans
🖤
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£18,462 was won back for
@Telegraph
readers last week via the Katie Morley Investigates column 🍾💪. We had a horse that mysteriously vanished, a 97-year-old was royally ripped-off for fridge insurance, Axa wouldn't pay for a cancer op, and Argos handed an iPhone to a thief.
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A record £503,060 was won back for
@Telegraph
readers via the Katie Morley Investigates column last week 🍾💪🏻. We had a charming stepmother conning a kind farmer, Aviva “couldn’t find” some investments, Taylor Wimpey upset an NHS worker, & a mysterious rogue Netflix subscription.
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What will short people use for mistletoe kissing now? End of an era is Yellow Pages goes digital only
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Well done Martin Lewis, you are a true champion of the people 🌟 🌟 🌟 I hope your action inspires others with resources to do what they can to help with🦠
I've put £1million in a fund to provide grants of £5k - £20k to small UK charities who are doing/want to do immediate Coronavirus poverty relief.
Please share to let any charities who may want to apply know.
Full info:
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Feeling more grateful for these guys than ever after this awful year. All the love they’ve been showered with they have returned & more. In less than 2 years they’ve gone from being thin & scared to ruling the roost! Thank you
@RSPCA_official
for the best Xmas present ever 💕
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That nurses can earn £23k while train drivers can take home £69k is a national scandal.
When did our economy become so skewed, and is there any going back?
@Telegraph
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🌟 Announcement 🌟
The Katie Morley Investigates column has won back £10 MILLION for
@Telegraph
readers!
This is the fruits of 4 years of shouting at companies, strategising, consumer rights geeking & not taking “no” for an answer.
Cheers to all who read & have written in 🥂
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Can you imagine losing your husband at 33 and being left with five kids? *And then* being screwed over by your life insurance? Well, it all happened to this poor woman. I am doing my very best to help her through this awful time 💔
@Telegraph
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I stood up to Whirlpool on behalf of this clinically vulnerable lady whose faulty washing machine set fire to her flat during lockdown. Just imagine how awful. But
@Telegraph
readers will not be bullied by giant corporations, not on my watch.
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Have caught myself making a small noise when I get up from a chair and saying ‘right then’ when I’m about to do something.. is lockdown rapidly ageing us or was my youth over anyway 😕
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Twice now we’ve clapped for our carers, but when are we going to clap for our supermarket workers? They are working their fingers to the bone and putting their necks on the line for us all too 🛒 👏🏻 🛒 👏🏻
#clapforshopworkers
@Tesco
@Morrisons
@asda
@sainsburys
@waitrose
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£14,660 was won back for
@Telegraph
readers last week via the Katie Morley Investigates column. We had a mother of a two-day-old baby conned out of £10k, a student loan overpayment, problems cancelling a cruise & a vicar's wife's baking dreams were shattered by a faulty KMix 💪🍾
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M&S is donating t-shirts to the new Nightingale Hospital to be warn as staff uniforms, as well as clothing care packs to ensure "comfort and dignity" of discharged patients 👏👏👏
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Proud to say the Katie Morley Investigates column won back £2.4 million for
@Telegraph
readers in 2023 - here’s a roundup of some of the best cases 🥂
Thank you to everyone who trusted me to solve their problems ✨
Merry Christmas everyone 🧚♀️
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£200k was secured for
@Telegraph
readers last week via the Katie Morley Investigates column 🍾 I’m working hard to give them a pay RISE through hard times 💪🏻. My money back tracker has never looked healthier, £1.82 million won back in less than 11 months 👇🏻 Take that, corona 🦠
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I will be making my debut on
@BBCTheOneShow
tonight as part of a new item called 'Who Saves Wins", tune in 7pm!
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Pass on to elderly friends and relatives: If someone knocks on the door offering a) help in return for cash upfront or card & PIN, b) mandatory coronavirus testing, shut the door. The LGA is today warning about a rise in such scams. Report anything suspicious to authorities
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When you approach a company and they say “sorry, we are not able to discuss individual customer accounts”, you know that is their first attempt in what will likely be a prolonged obstruction of your investigation. Seen it all before 🙄 I don’t give up *that* easily...
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Over the weekend I've been overwhelmed with emails and messages from people telling me this piece has made them cry. Others who were feeling depressed said it moved them to feel better. Job done! via
@Telegraph
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@AnnaSulan
Excecution was terrible! Anchovies on a plane - in any form- is just such a bad idea. Smell was horrendous
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Have the saddest Christmas ever with Habitat’s new ‘child friendly’ half Christmas tree 🎅🏼
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I shit you not someone at the Telegraph has been sent a full sized Christmas tree in the post and it has just been wheeled past my desk in a giant 7ft box
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Good news for PRs - you can throw away your fax machines as - unlike my predecessor - I will NOT be using one! 🥳 Instead you can find me on FB
@katiemorleyjournalist
and IG
@moneybackmorley
😎
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£204,846 was won back for
@Telegraph
readers last week via the Katie Morley Investigates column, a NEW RECORD💪🏼🍾!! We had £20k-a-year life cover from St James’s Place, an ex-convict with a bad credit rating, problems at Virgin Atlantic & a brown stain in a Premier Inn 💩
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When 👏🏻 can 👏🏻 we 👏🏻 see 👏🏻 our 👏🏻 parents?
Do you want to ask me a question tomorrow?
If so, you can submit yours here:
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Saw reported this weekend that the banks are planning to kill off refunds for fraud victims. If they do I will literally chain myself to
@TheFCA
building until it forces them to issue compulsory compensation. They need to do *more* and cannot be allowed to get away with less.
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This poor lady got so unlucky. Targeted by a fraudster an hour after bringing her newborn baby home. Then, her maternity leave was ruined because of two banks' inability to communicate. So glad I got her £10k back - nappies are expensive! 🍾💪
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Now this is a what I call a rip off. UK’s biggest white goods insurer charged disabled 97-year-old more per year to insure his fridge than the cost of a new one! Pleased to have won him back £2,400. via
@Telegraph
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