Instacart Help 🍋
@InstacartHelp
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4,317
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Media
301
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14,543
The official support channel of @Instacart Add life to cart 🛒
Joined October 2022
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@nojumper
Thanks for flagging this. We take these concerns very seriously and Instacart does not tolerate discrimination of any kind. Our team is thoroughly investigating this incident and taking appropriate action.
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@ask_aubry
Thank you for bringing this to our attention! We do not allow this type of conduct on our platform and highly encourage customers to report incidents like this. Our customer’s trust and safety using our platform are our top priorities, and we appreciate you for sharing this post.
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We're excited to announce Instacart Help, a resource dedicated to answer questions and provide helpful info to ensure you have the best experience.
133
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@pixie_petals
Hi there! We love to see our shoppers providing an amazing experience for our customers! Thank you for sharing.
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@uknounome
Need help? We’ve got you covered. Tweet or DM us
@InstacartHelp
, and we’ll be happy to assist you!
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@andrew__rea
Hi there! We'll look into that for you. Please send us a DM so we can take a look.
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@EN_Griffin
Thank you for your time, and patience, and for allowing us to look into this for you. Please do not hesitate to reach back out to us if you have any further questions. Have a great day!
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@princesacairo
Need help? We’ve got you covered. Reach out to us
@InstacartHelp
, and we’ll be happy to assist you!
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@heyy_jazzz
Hello there! Thank you for bringing your concerns to our attention. We'd be happy to assist you with any questions or concerns you may have. Please kindly DM us
@InstacartHelp
.
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1
@daisylashea_
Hi there! If you are still experiencing issues please DM us the name, email address, and phone number associated with your account.
0
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3
@MrandMrsWickTTV
Hi there! Thank you for reaching out regarding the app. Our teams are aware and working to resolve the issue. Thank you for your patience!
0
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@beesandhoneyy
We're glad to see your care package was successfully delivered! If you need anything, please do not hesitate to reach out to us by sending a DM to
@InstacartHelp
.
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6
@comeherehanna
Hi there! We see you may need help. Please DM us
@InstacartHelp
so that we can better assist you.
0
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2
@notsoevilrick
Hi there! We'll look into that for you. Please send us a private message with the name, email address, and phone number linked to your account so we can take a look.
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Your shopper knocked it out of the park with your order. You can show your appreciation with a tip! 🫶🏽
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@contentwh0re
Hey there! Thanks for bringing this to our attention. Please kindly DM us
@InstacartHelp
. We'd be happy to take a look into this order for you.
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@malenatudi
Hi there! We appreciate the opportunity to provide clarity on our policies and procedures. Please feel free to reach out if we can be of any further assistance.
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Unpacking Authorization Holds: Ever wondered what they are? These holds are temporary charges ensuring a smooth shopping experience. Learn how we secure your orders while ensuring security and reliability.
#InstacartOrders
#SecurityMeasures
#SmoothShopping
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@hellomrswestie
We love to hear it! As an Instacart+ member, you can favorite shoppers who previously shopped and delivered an order for you. Here's a link with more information. 1/2
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@AlaysiaMichelle
😔 We hear you, we're not proud of this one. Let's work on it? Please send our team a DM!
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@FallynWriter
Hi, this is our new support channel. We’re always happy to help. Tweet or DM if you need us
@InstacartHelp
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@yummy_baee
Hi there! This is our new support channel. We’re always happy to help. DM if you need us
@InstacartHelp
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@itsnotwynter0
Hi there! Please send us a DM with your full name, email address, and phone number associated with your account. We are happy to look into this for you.
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@jeffkahrs
No worries! You can either keep it, donate it, or discard it. We will make sure the right customer gets their order. Have a great rest of your day 🧡.
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@Lolo__15_
We are aware of this issue and are working diligently to resolve this matter. We apologize for the inconvenience.
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@ITaughtEm_Dat
Hi there! We see you’re in need of help with your order. DM us
@InstacartHelp
so that we can better assist you.
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@bitzydimbo
Need help? We’ve got you covered. Tweet or DM us
@InstacartHelp
, and we’ll be happy to assist you!
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You’ve applied to be a shopper; now what? 🤔 Find out your background check status.
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@SaudiahB2
Hi there! Please send us a DM with your full name, email address, and phone number associated with your account. We are happy to look into this for you.
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@unrulyn3gro
Thank you for reaching out to us. We are aware of the issue and are working to resolve it as soon as possible. We appreciate your patience during this time.
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@itsnotwynter0
Thank you for the opportunity to assist you. It has been a pleasure speaking with you! Have a great rest of your day.
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@NoTipNoTrip
Hi there! Thank you for reaching out regarding the app. Our teams are aware and working to resolve the issue. Thank you for your patience!
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Tips are an optional, great way to recognize your shoppers for their excellent service.
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From securing available funds to reflecting accurate changes in your order, Authorization Holds help us deliver a smooth and reliable shopping experience for you.
#CustomerFirst
#ShoppingSimplified
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@NecroticErotic
We are glad we were able to resolve this issue for you, and appreciate your time & patience throughout the process. If you need assistance in the future, please do not hesitate to reach back out to us.
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@iamkyrobinson
Oh no! I'm sorry to hear that your experience was less than our standards. We would like to investigate your concern. Please DM us for further assistance.
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Looking to improve your ratings? Take a look at our Carrot Academy.
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@jdsimmons7
Hi there! We see you’re in need of help with your order. DM us
@InstacartHelp
so that we can better assist you.
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@rebelpioneer
Please feel free to send us a DM with your full name, phone number, and email address if you need assistance.
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@layy2x___
Hey there! We have a new support handle. DM us
@InstacartHelp
and we’ll be happy to assist you there!
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@spicytu29171295
Hello! Can you please DM us at
@InstacartHelp
with the name, email, and phone number associated with your account? We would be happy to provide a reference for you.
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@wholesome_mma
😭 Shopper was in a silly goofy mood. Please feel free to DM us if you ever need help with anything!
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Found your shopping superhero? Add them as a favorite for future adventures! 🌟
#ShopperLove
#InstacartPlus
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@simplehockeyfan
We are happy to look into this for you and assist in the best way possible. Please DM us for more assistance!
1
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@everythingcyd_
Hello there! We hear your frustration and would like to take a closer look into your concerns. Please kindly DM us
@InstacartHelp
for assistance with this matter.
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Nothing is sweeter than receiving extra money off of your order! Got a promo code? Here's how to apply it.
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Convenience at your fingertips! With select retailers and markets, Instacart now delivers over-the-counter medicine.
#OTCDelivery
#Convenience
#Instacart
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Check off your list and add items to your cart with ease.😎
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@JudySokna
Hi there! Thank you for bringing this to our attention. Please DM
@instacarthelp
with the name, email address, and phone number associated with your account.
0
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@Yzmab
Hi there! If you are still experiencing issues please DM us the name, email address, and phone number associated with your account.
0
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1
@unDawn_ted
Thank you for giving us the opportunity to assist you today. If you have any additional questions or concerns, please let us know.
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@DamienLeeVoice
We understand your frustration, we would like to look into this for you. Please send us a DM.
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@xspookyfatbratx
Hi there! Please send us a DM with your full name, email address, and phone number associated with your account. We are happy to look into this for you.
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Turn purchases into remarkable journeys with Delta SkyMiles! Shop smart, collect miles, and enjoy breathtaking destinations without breaking the bank. Fly for free and unleash the adventure seeker within you! ✨🌍✈️
#EarnShopFly
#DeltaSkyMilesRewards
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@zaraszn
If you have any questions or concerns, please don't hesitate to let us know. We are here to assist you in any way we can!
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@Packers8201
Hi there. Thank you for reaching out. Our team is aware of this issue and is working diligently to resolve it. We appreciate your patience.
2
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@mongoosefin
Hi there! We see you’re in need of help with your order. DM us
@InstacartHelp
so that we can better assist you.
0
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@lifeizcrool
Hi there! You can view available delivery times for your store from the store page and shopping cart on the Instacart app or website. Our delivery windows start as early as 9 am and run as late as midnight, depending on your local store hours. Hope this helps!
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@AtienciaJ1988
Please feel free to send us a DM with your full name, phone number, and email address, to check your application status!
2
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@mari_pepin
Hey there! If you need help with your account, please DM us. We'd be happy to take a closer look into this for you.
0
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@Sebswuzhere
Need help? We’ve got you covered. Tweet or DM us
@InstacartHelp
, and we’ll be happy to assist you!
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@RealAimeeO
We would be more than happy to help with your concerns. We have responded to your DM. Also, please delete any public messages displaying your personal information.
We look forward to assisting you.
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@CatherinesYoun1
Hi there! Thank you for bringing this to our attention. Please DM
@instacarthelp
with the name, email address, and phone number associated with your account.
1
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2
@Ennard_Marelys_
Thank you for reaching out to us and allowing us the opportunity to resolve this issue for you. We want to ensure each experience is one that you have come to know and appreciate.
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Keep your profile up-to-date! Update your address, contact details, or preferences anytime through the app.
#SecureShopping
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@Neoisabee
Hey there! We just wanted to thank you for your time, patience, and for allowing us to look into this for you. If you need updates or more assistance, please don't hesitate to reach out via DM!
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@defnot3owls
Hi there! We completely understand how frustrating this can be. Feel free to DM us
@InstacartHelp
if you need assistance. We can look further into this for you.
0
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@SheJuicyJuice
Wow, thanks for sharing this. We'd love to highlight your shopper. Please send us a DM, so that we can assist.
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Upgrade Your Shopping Experience with Instacart+! Get started now and enjoy the convenience and savings that Instacart+ has to offer. 🌟
10
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@ksaun001
Need help? We’ve got you covered. Tweet or DM us
@InstacartHelp
, and we’ll be happy to assist you!
0
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2
@WorkUtah
Hi there! We completely understand your frustration. Thank you for bringing this to our attention. Please DM us so that we can look into this for you.
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Shhh! 🤫 Can you keep a secret? We’ve got a special offer just for YOU!
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Don’t want to show up empty-handed? We got you covered!
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@4Dmasterpiece
Hi there! Thank you for bringing this to our attention. Please DM
@instacarthelp
with the name, email address, and phone number associated with your account.
0
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1
@Defnotaspoof
Hi there! Please send us a DM with your full name, email address, and phone number associated with your account. We are happy to look into this for you.
1
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@LordVoldemorta2
Of course! If you ever need help, please don't hesitate to reach out to our support team or DM us. Hope you have a great day!
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Get your favorite sweets delivered in no time. Here’s how!
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It's never too late to update your profile. Follow these steps to stay on track.
5
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Give the Gift of groceries! Instacart gift cards unlock a world of delicious possibilities from pantry staples to holiday feasts. 🎁🛒
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@georgiawebgurl
Hi there! We completely understand your frustration. Thank you for bringing this to our attention. Please DM us so that we can look into this for you.
1
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@robchristianson
Hi there! We'll look into that for you. Please send us a DM so we can take a look.
1
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2
@daij_bri
Hi there! This is not the service we strive for. We always suggest reporting damaged or poorly replaced items right through your app. If there is anything we can help you with, please don't hesitate to DM us at
@InstacartHelp
. We are here to help.
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