Instacart Help 🍋
@InstacartHelp
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15,023
The official support channel of @Instacart Add life to cart 🛒
Joined October 2022
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@nojumper
Thanks for flagging this. We take these concerns very seriously and Instacart does not tolerate discrimination of any kind. Our team is thoroughly investigating this incident and taking appropriate action.
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@ask_aubry
Thank you for bringing this to our attention! We do not allow this type of conduct on our platform and highly encourage customers to report incidents like this. Our customer’s trust and safety using our platform are our top priorities, and we appreciate you for sharing this post.
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We're excited to announce Instacart Help, a resource dedicated to answer questions and provide helpful info to ensure you have the best experience.
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@uknounome
Need help? We’ve got you covered. Tweet or DM us
@InstacartHelp
, and we’ll be happy to assist you!
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@pixie_petals
Hi there! We love to see our shoppers providing an amazing experience for our customers! Thank you for sharing.
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@EN_Griffin
Thank you for your time, and patience, and for allowing us to look into this for you. Please do not hesitate to reach back out to us if you have any further questions. Have a great day!
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@andrew__rea
Hi there! We'll look into that for you. Please send us a DM so we can take a look.
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@heyy_jazzz
Hello there! Thank you for bringing your concerns to our attention. We'd be happy to assist you with any questions or concerns you may have. Please kindly DM us
@InstacartHelp
.
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@princesacairo
Need help? We’ve got you covered. Reach out to us
@InstacartHelp
, and we’ll be happy to assist you!
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@daisylashea_
Hi there! If you are still experiencing issues please DM us the name, email address, and phone number associated with your account.
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@beesandhoneyy
We're glad to see your care package was successfully delivered! If you need anything, please do not hesitate to reach out to us by sending a DM to
@InstacartHelp
.
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@MrandMrsWickTTV
Hi there! Thank you for reaching out regarding the app. Our teams are aware and working to resolve the issue. Thank you for your patience!
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Your shopper knocked it out of the park with your order. You can show your appreciation with a tip! 🫶🏽
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@contentwh0re
Hey there! Thanks for bringing this to our attention. Please kindly DM us
@InstacartHelp
. We'd be happy to take a look into this order for you.
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@comeherehanna
Hi there! We see you may need help. Please DM us
@InstacartHelp
so that we can better assist you.
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@notsoevilrick
Hi there! We'll look into that for you. Please send us a private message with the name, email address, and phone number linked to your account so we can take a look.
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@FallynWriter
Hi, this is our new support channel. We’re always happy to help. Tweet or DM if you need us
@InstacartHelp
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@yummy_baee
Hi there! This is our new support channel. We’re always happy to help. DM if you need us
@InstacartHelp
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@malenatudi
Hi there! We appreciate the opportunity to provide clarity on our policies and procedures. Please feel free to reach out if we can be of any further assistance.
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@AlaysiaMichelle
😔 We hear you, we're not proud of this one. Let's work on it? Please send our team a DM!
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Unpacking Authorization Holds: Ever wondered what they are? These holds are temporary charges ensuring a smooth shopping experience. Learn how we secure your orders while ensuring security and reliability.
#InstacartOrders
#SecurityMeasures
#SmoothShopping
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@hellomrswestie
We love to hear it! As an Instacart+ member, you can favorite shoppers who previously shopped and delivered an order for you. Here's a link with more information. 1/2
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@spicytu29171295
Hello! Can you please DM us at
@InstacartHelp
with the name, email, and phone number associated with your account? We would be happy to provide a reference for you.
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From securing available funds to reflecting accurate changes in your order, Authorization Holds help us deliver a smooth and reliable shopping experience for you.
#CustomerFirst
#ShoppingSimplified
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Found your shopping superhero? Add them as a favorite for future adventures! 🌟
#ShopperLove
#InstacartPlus
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@rebelpioneer
Please feel free to send us a DM with your full name, phone number, and email address if you need assistance.
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@unrulyn3gro
Thank you for reaching out to us. We are aware of the issue and are working to resolve it as soon as possible. We appreciate your patience during this time.
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@jeffkahrs
No worries! You can either keep it, donate it, or discard it. We will make sure the right customer gets their order. Have a great rest of your day 🧡.
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Looking to improve your ratings? Take a look at our Carrot Academy.
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@NoTipNoTrip
Hi there! Thank you for reaching out regarding the app. Our teams are aware and working to resolve the issue. Thank you for your patience!
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@layy2x___
Hey there! We have a new support handle. DM us
@InstacartHelp
and we’ll be happy to assist you there!
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@itsnotwynter0
Thank you for the opportunity to assist you. It has been a pleasure speaking with you! Have a great rest of your day.
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@bitzydimbo
Need help? We’ve got you covered. Tweet or DM us
@InstacartHelp
, and we’ll be happy to assist you!
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@jdsimmons7
Hi there! We see you’re in need of help with your order. DM us
@InstacartHelp
so that we can better assist you.
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@SaudiahB2
Hi there! Please send us a DM with your full name, email address, and phone number associated with your account. We are happy to look into this for you.
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@ITaughtEm_Dat
Hi there! We see you’re in need of help with your order. DM us
@InstacartHelp
so that we can better assist you.
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@NecroticErotic
We are glad we were able to resolve this issue for you, and appreciate your time & patience throughout the process. If you need assistance in the future, please do not hesitate to reach back out to us.
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@itsnotwynter0
Hi there! Please send us a DM with your full name, email address, and phone number associated with your account. We are happy to look into this for you.
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@iamkyrobinson
Oh no! I'm sorry to hear that your experience was less than our standards. We would like to investigate your concern. Please DM us for further assistance.
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@simplehockeyfan
We are happy to look into this for you and assist in the best way possible. Please DM us for more assistance!
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Tips are an optional, great way to recognize your shoppers for their excellent service.
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@wholesome_mma
😭 Shopper was in a silly goofy mood. Please feel free to DM us if you ever need help with anything!
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@everythingcyd_
Hello there! We hear your frustration and would like to take a closer look into your concerns. Please kindly DM us
@InstacartHelp
for assistance with this matter.
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You’ve applied to be a shopper; now what? 🤔 Find out your background check status.
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@Lolo__15_
We are aware of this issue and are working diligently to resolve this matter. We apologize for the inconvenience.
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@autumnleaves515
Hi there! Please send us a DM with your name, email address, and phone number associated with your account using our new support handle
@InstacartHelp
. We would be happy to look into this for you.
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@anniefrancheze
Hi there! Thanks for letting us know. We're always looking for ways to improve the shopper experience. Please feel free to chat with us through the app or send us a DM if you ever need further assistance.
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@Ennard_Marelys_
Hello. We'd be happy to take a look into this for you. Please send us a private message with your account details for further assistance.
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@AndreChime50912
Hi
@circlesonloop
, this is Kay from Instacart! I wanted to let you know that campcode1 on Instagram is not affiliated with Instacart. I recommend not sharing any personal or contact information with this person or on any public social media page. Please DM us directly for help.
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@braninames
Hi there! Please send us a DM with your full name, email address, and phone number associated with your account. We are happy to look into this for you.
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Check out these steps on how to give an Instacart gift card.
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@mongoosefin
Hi there! We see you’re in need of help with your order. DM us
@InstacartHelp
so that we can better assist you.
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@Sebswuzhere
Need help? We’ve got you covered. Tweet or DM us
@InstacartHelp
, and we’ll be happy to assist you!
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Don’t want to show up empty-handed? We got you covered!
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@mari_pepin
Hey there! If you need help with your account, please DM us. We'd be happy to take a closer look into this for you.
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@traci_g69
We are aware of the issue and our team is working to resolve it as soon as possible. Once there is an update, shoppers will be notified.
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@IntrovertedKeni
Hi there! Happy to help look into this for you! So that we can further assist you, please DM us your name, email address, and phone number associated with your account. We look forward to helping you soon!
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@ayeeedubb_
Thank you for reaching out and giving us the chance to assist with this. We hope to shop for you again soon 🥕
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@authorbellajay
Hey there. Could you please send us a DM with the full name, phone number, and email address linked to your account? We’re happy to assist from there.
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Looking to shake up your dinner routine? Get inspired with Instacart Recipes. 🧑🏾🍳
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@SheJuicyJuice
Wow, thanks for sharing this. We'd love to highlight your shopper. Please send us a DM, so that we can assist.
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@AnalLuchador
Hey there! We always want you to have a great experience when shopping with us. If you need more help, please DM us. We're here and happy to help!
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@RealAimeeO
We would be more than happy to help with your concerns. We have responded to your DM. Also, please delete any public messages displaying your personal information.
We look forward to assisting you.
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@igarglewithfire
Hi there! Please send us a DM with your full name, email address, and phone number associated with your account. We are happy to look into this for you.
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@georgiawebgurl
Hi there! We completely understand your frustration. Thank you for bringing this to our attention. Please DM us so that we can look into this for you.
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Upgrade Your Shopping Experience with Instacart+! Get started now and enjoy the convenience and savings that Instacart+ has to offer. 🌟
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@Sammy_Socialite
Hi there! Can you please DM us with the name, email, and phone number associated with your account? We would be happy to look into this for you.
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@badboyz4lifeee
Hey there! If you need more help with your order, please DM us your name, phone number, and email address. We'd like to make things right!
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@Yzmab
Hi there! If you are still experiencing issues please DM us the name, email address, and phone number associated with your account.
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@reid_jones27901
You are able to deactivate your account, however, this does not take your information out of our system. If you are trying to create another account, you will receive an error. -Mase
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Shhh! 🤫 Can you keep a secret? We’ve got a special offer just for YOU!
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@Olas_Truth
Hey there! We're glad to hear it. You can change your tip for a limited time after it's been delivered. Here's a helpful article with more information!
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@F_r_e_d_d_y_B_
Hey there! As long as Google Pay is enabled on your phone, you should be able to use Google Pay at checkout. If you need more help, please DM us!
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@animalsteele
Hey there! Thank you for bringing this to our attention. We hear your frustration and would like a chance to see what happened here. Please DM us the full name, phone number, and email address associated with your account. We'll be able to help more there!
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@g00gleElJefe
Oh, no! If you still need assistance with your order, please feel free to send us a DM. We'd love to help!
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@FrenchRainez
Oh, no! You can report item issues in the app with this link. Please let us know if you have any questions.
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@rulez_golden
Thank you for your time, and patience, and for allowing us to resolve this for you. Please do not hesitate to reach back out to us if you have any further questions. Have a great day!
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@DaraMBarrett
Hi there! We're not proud of this one 😔 You can report this in the app, or send us a DM for additional help.
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Keep your account current! Update your Instacart profile hassle-free.
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@Defnotaspoof
Hi there! Please send us a DM with your full name, email address, and phone number associated with your account. We are happy to look into this for you.
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@schanntel42170
Hi there! Happy to help look into this for you! So that we can further assist, please DM us your name, email address, and phone number associated with your account. We look forward to helping you soon!
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@ANiMalANP
Hi there! Thank you for bringing this to our attention. We'd be happy to take a look into this for you. Please kindly DM us
@InstacartHelp
with the name, email address, and phone number associated with your account.
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