Coral Help
@CoralHelp
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Welcome to Coral Help! Here to help with all your queries 24/7. Check out our pinned tweet for details on resolving some of the most common queries!
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Joined October 2015
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We are open 24/7, 7 days a week, 365 days a year!
Here are useful links for FAQ's:
🔐Login and Registration:
💳Banking:
⚽️🏇Promotions:
✅Verification:
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🚨 Update! 🚨
We've paid out on the in-play smart boost of "Sending off in the match" between Norwich vs. Ipswich despite the person sent off being Paul Lambert!
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You might have seen the news about the global technical issue affecting airlines, banks etc. unfortunately we're experiencing this too. We're working hard to resolve the issue but don't know when it will be fixed. Thanks for being so patient and apologies for the inconvenience.
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We’re aware of the issues currently affecting our app. Our technical team are currently working on a resolution.
We appreciate your patience whilst we investigate this matter.
Apologies for the inconvenience caused.
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We’re currently experiencing some technical issues with the site. Our technical team are working on a resolution. Thanks for your patience while we check this out.
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We apologise for any inconvenience caused. We’re currently aware of the technical issues you’re experiencing & our technical team are currently working on a resolution. Thank you for your patience whilst we investigate this matter.
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All of our UK retail shops for Coral will be temporarily closed. This is in compliance with the UK government guidance to limit the spread of Coronavirus. Our Greyhound Stadia operation is now running very effectively behind closed doors. (1/2)
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If you have received an email from us about verifying your account please follow the link in the email or click here for more info!
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@Dan_Wall06
Hi Dan, thank you for your DM. The Wimbledon v Millwall game will be here, and the minimum stake is a £1 to watch it live: . Have a good weekend and best of luck!
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We're going to get bets on the Grand National settled as quickly as we can but it might take up to 2 hours. Thanks for your patience!
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We’re still working to get the site back up and running as quickly as we can. Thanks for being patient and we’ll be back as soon as possible.
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We're back up and running! Thanks for being so patient and sorry for any inconvenience!
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Our app/website services have resumed following a technical issue.
Apologies for the inconvenience caused.
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☀️ Morning all!
💭 If you need anything just let us know, we're here all day.
You can also get us on Facebook Messenger. 💻
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Hi everyone! To keep you all updated - our maintenance downtime will be extended until 11am. Sorry to keep you all waiting and thanks for being so patient!
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Please be advised due to the recent COVID-19 outbreak this year’s Grand National, scheduled to take place between Thursday 2nd and Saturday 4th April, has officially been called off. Bets will be voided for all customers in line with our ante post settlement rules.
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The Super Smart Boost Aguero and Deeney to score anytime at 12/1 will be void as Aguero is not starting the match. Thanks.
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As of the moment.we don’t have a definite timeframe on when our retail shops will be operational again, but rest assured that we will keep in touch in case we receive additional news. (2/2)
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We’re still working to get the site back up and running as quickly as we can. Thanks for being patient and we’ll be back as soon as possible.
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Today's football 😍
Rangers vs. Celtic
Everton vs. Wolves
Arsenal vs. Spurs
Lazio vs. Roma
Villarreal vs. Real Madrid
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@Freddie24325559
Hey Freddie, the free bet is In-Play so when kick off starts at 17.30 you'll be able to place your selections! Good luck - Luisa
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@daz_latto
Hi Daz, thanks for your message. Our apologies about this, we are experiencing a few issues with our app and site. This is being looked into and will be resolved as soon as possible. Sorry for any inconvenience, thanks.
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@FreddieTwit2021
I've sent this off to be priced up. If we're offering anything I'll get back in touch ASAP. Thanks for using
#YourCall
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Hi everyone! Sorry about the downtime this morning, good luck with a big day of sport today!
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☀️ Morning all!
💭 If you need anything just let us know, we're here all day.
You can also get us on Facebook Messenger. 💻
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@Mike_elias7
Hey Mike, thanks for getting in touch! Please can you send this over to our retail team, you can contact them via email at customercare
@coral
.co.uk they will be able to get this sorted for you! Thanks and sorry for the hassle!
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Hi, we have some delays with racing settlements, we are sorting it and will get all bets settled as quickly as possible. Thanks.
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Some changes have been made to our verification process. If it affects your account you will have received an email from us! You can find out more on the link below!
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@bassettboys
Hey there, thanks for your message. Yes this will be voided and your stake returned.
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@ManicMilner
Hi Trent, thanks for getting in touch. Can you DM your full name, date of birth, phone number and email address? Once I've got this I can check this out for you!
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@bswilkinson
Hi there, thanks for requesting
#YourCall
.
Your price is 150/1
Place your bet here:
Good luck and enjoy! Let us know if you have any other requests!
#YourCall
! 🥅 ⚽
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@body_mindfitco
Hey Paul,
So we can look into this for you please can you confirm in a direct message your username, full name, date of birth, email address and contact number. Once we've received this we can check it out for you.
Thanks.
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@m_a_t_t__h
Hey Matt, thanks for your message. All you need to do is place your bet normally, the each way will automatically apply. Let us know if we can help with anything else.
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@TipsterChapman
Hi, Creator Universe has been added to the market now, priced at 7/4. Back it here: . Best of luck and thanks for choosing Coral! 🎄🎵
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@AndyHarrison123
Hi Andy, thanks for getting in touch! There's a slight issue with our coupons section & we're looking into it. To place your bet just head over to the match and find the selection you want there. Give us a shout if we can help with anything else!
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@Four_T2
Thanks for the message! Can you drop us a private DM with your full name, date of birth and email address?
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@feeona123
Hey, thanks for getting in touch. Pop over a DM with your full name, DOB and registered email address so I can have a look at what's going on for you 😊
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@AmeliaBadger2
Thanks for the message Amelia. Can you DM us your full name, date of birth, and email address? Once we've got this we can check this out for you!
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@karenclough11
Hopefully! If we're able to get the issue sorted before then these tournaments should go on as usual, but if not we may need to take them down as well. Sorry about that!
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@SteLittlewood
Hi Stephen. Thanks for getting in touch. We will be paying the double result for this race. Our trading team are in the process of resettling this now. Let us know if you need anything else. Thanks.
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@liam_sokell
These are odds set up on the system. We will raise this and have it looked into. If there is anything wrong with it, the team will resolve it. We're sorry about this.
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@RaineyKieran
Hi Kieran, thanks for your message. These free bets can take up to 24 hours to be credited, if they have not been credited after this time then please let us know, thanks.
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@RedArrowO
Hey, thanks for getting in touch. Drop us a DM with your full name, DOB and registered email so we can have a look at what's going on for you 😊
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@AndyHarrison123
Hi Andy, thanks for getting in touch. This is on-site now. You can find it here: . Best of luck! ⚽
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@exclusivepitch
Hi there,
Thanks for your message. Yes, you would get best odds from today. If your selection’s odds change before a race starts, we’ll pay out at the best possible price. Hope this helps. Let us know if you need anything else. Thanks for contacting Coral.
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@WatsonJKnights
Hi there,
We would recommend basic troubleshooting procedures. We would suggest to clear your full cache & cookies, delete & reinstall the app. Hope this helps & please let us know if you need anything else. Thanks for contacting contacting Coral.
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☀️Good morning!☀️
We're here all day if you need any help. Feel free to message us! 📩
We're also available on Facebook Messenger 👍
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We're back up and running online and in our shops. Thanks everyone for being so patient and please accept our apologies again for the inconvenience caused.
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@Blondiesmmt
Thanks for the request, I've popped it over to my team for you! I'll be back in touch with an update ASAP! - Angus
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@PowleyShelley
Hey Shelley, the comps points were removed on the 1st July '19. Sorry for the inconvenience.
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@connorman73
Hi Simon, not to worry! Just place a £1 bet on Brazil to win & we'll honor this if all the T&C’s are met. If the free bets have not been credited once the bet has been settled contact us back and we will add these to your account. Enjoy the game, thanks.
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@opinion8ed_dyke
Hey there, thanks for your message. We seem to have all the information we need to report this from your screenshot. Apologies, we will raise this with the Poker Team. Thanks and let us know if we can help further.
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@SeanBerrigan96
@talz1987
Hey there, Sean! Apologies for the delayed response. We were impacted by the global outage caused by a third-party company. We continue to investigate this matter as a high priority but you can go ahead and log in now. Any further issues drop us a DM!
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@bruskyyyy
Thanks for getting in touch. We're unable to find what the odds were for this before the tournament started but if you'd like I'd be more than happy to pass this over to the traders to see what odds we can offer for this now?
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Hi there!
We're still experiencing some issues with bet settlements.
We apologise for the delays and are working on getting this resolved as soon as possible. Sorry for any inconvenience.
Thanks.
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@TheRealGlennie
Hey Glennie, thanks for the message. We experienced some technical issues for a while and this will be the reason why for your issue. Everything is now up and running as smoothly as possible. We hope 🤞 If you are still having issues just drop me a DM, take care! 😊
- Sonia
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@FreddieTwit2021
That's correct, Freddie. No worries mate. We will get you sorted out via direct message.
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@LeytherMatt
Hey Matt, good morning. Quiz winnings can take up-to 24 hours to be credited into your account. We hope this helps.
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@smalley619
Cheers for waiting Adam, we have this up on our website now which can be found here 👈. Please let me know if I can help you with anything else.
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Morning all! Don't forget we are here until midnight. Send us your DM's if you've got any questions or queries!
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@ChrisBrackley
Hey Chris, thanks for your tweet! Please DM us your username, full name, date of birth & the email address on the account.
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@abrown198
Hey Anthony!
Can you DM your username, full name, date of birth and email address or phone number? for us to assist you further please?
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@LAM1191
Hey Luke,
A withdrawal will show in your pending transactions for up to 48 hours until it has been approved by our Payments team. Please be advised this sometimes can be a bit longer on weekends. Please let us know if we can help with anything else.
Thanks.
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@edwoodchallenge
Thanks for getting in touch Ed. I'm sorry for the hassle but there's a known issue with this right now but don't worry all qualifying customers will be credited with their free bet soon. Thanks for your patience.
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@MickyWelsh_
Hi Micky, thanks for getting in touch. Don't worry this is being looked into by the promotions team and hopefully, this will be sorted soon. Let me know if there's anything else I can help you with and I hope you have a nice evening.
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@Blondiesmmt
Hi Siobhan. These markets are now up and ready to view on the site. If you need anything else then drop me a quick message back. Merry Christmas. Mini
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@daz_latto
Hey there, thanks for your message. Can you please DM us with your username, full name, date of birth and email address. Once we have this information, we can take a look for you. Thanks!
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@Footy_Tips2
Thanks for getting in touch. It really depends on the market. If you pop me over a DM with more details, I can take a look for you. 🙂
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@hspring35
Hi, thanks for choosing Coral. I'm just checking to see if we can offer anything on that, if we can I'll be in touch ASAP. Cheers!
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@Geoffwi83973001
Hey, Thanks for the message. I think I spoke to you not long ago about this subject. If you still need help with this please pop over a DM and I'd be happy to help.
- Sonia
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@MickRose29
Hey there! The Racing Super Series will not go ahead today as Musselburgh has been called off as the ground is waterlogged. Keep in touch if there's anything else I can help with. Cheers!
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Good morning! ☀️
We're here all day if you need any help. Feel free to message us! 📩
We're also available on Facebook Messenger. 👍
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@ingenious_man
Hey, we are aware of the issue and will resettle bets soon. Thanks for your patience 👍🏻
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Some changes have been made to our verification process. If it affects your account you will have received an email from us! You can find out more on the link below!
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@AndyMacnicol88
Hi Andy, thanks for your message. Did you make a withdrawal to your card? If so withdrawals take between 3-5 working days working days to appear in your account. Let us know if we can help with anything else, thanks.
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@ChrisMumfo
Hey Christopher, thanks for getting in touch. We're having a few login issues at the moment, getting this resolved as soon as possible. Sorry for any hassle caused.
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BIG NEWS! 🚨
We are giving every Coral customer a completely free £1 bet TODAY! 💷
Just log into your Coral account and place the bet within 7 days on any sport! 🙌
T&Cs:
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@carolannoscar
Hey Carol, thank you for the request!
We are sorry that we missed your request as we had a large number of requests come in.
Here is the in play market for
#AVFCWHU
:
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@irelandpenguin
Hey, thanks for your tweet! Please send us a DM with your username, full name, date of birth, email address/telephone number.
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@sarahloukelly68
My apologies, Sarah. I've been told a lot of our shops are still not back to full capacity. I recommend calling the Retail Team to find out if your local shop is one of the lucky ones
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@harley_skidmore
Hi Harley, we're really sorry but we're having some issues with Tote betting and placepots. Our Tech Team are working on it and it'll be fixed as soon as possible. If you need anything else in the meantime, just let me know. - Jack
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@JenniferCuthbe8
Hey Jen, thanks for your tweet! Please DM us your username, full name, date of birth, email address/telephone number. Also send us the new email you wish to put on your account.
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@wreckdabi
Hey there!
Can you DM your username, full name, date of birth and email address or phone number? for us to assist you further please?
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@gerardmcd93
Hey! Can you DM your username, full name, date of birth and email address or phone number? For us to assist you further please? . Thanks!
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