@AmazonHelp we purchased a doorbell from you. Since installing we have had issues and have been in touch with the manufacturers who confirm it is faulty... Can you organise a replacement for us or di we have to return it and buy again (at increased price)?

@HeathrowAirport hello, when can we log in to "My Heathrow"? Email received said it would be up by 05:00 today - still nothing???

@dhlexpressuk you're due to deliver my case today that @AirFranceUK left in Kenya). Checked tracking update when I woke and see you've delayed delivery until tomorrow... How can we ensure my case is first delivery tomorrow? (Better still deliver today...)

@OctopusEnergy Thank you! It's showing a couple of entries twice now (but the balance is right so all good).

@bandq_help Thanks, we just called the store and have got the barcode!

@bandq_help We didn't take a pic of the barcode... are you able to help from the info in the picture?

@OctopusEnergy how can we view 'live' usage in the app? Currently updates middle of the day after usage... Help pages talk of a 'live view' but I'm not seeing that on app or web. Still waiting for delivery of 'mini'.

@DwrCymru Thanks. We usually get emails if something is wrong, nothing received today...

@NetworkRailMAN @AvantiWestCoast Hello, not sure who to double check with... If I have a First Class ticket on @tfwrail can I use the first class lounge @MAN? Avanti's website suggests it's only for their travellers...

@British_Airways Surely there's a way to escalate when it's clear staff haven't read the message sent?

@nectar just checked app and some points have been 'spent' in Uxbridge and Shepherds Bush this week - both while I was out of the country! Is there a way I can get them back and get a new card number? Have you had a leak of info or is this just opportunists trying random numbers?

RT @BrankinFamily: @BootsHelp any chance you can confirm the actual size (ie dimensions) of this?

@BootsHelp any chance you can confirm the actual size (ie dimensions) of this?

@edfenergy any idea when smart meter installation appointments are likely to be available? Each time I try to book one there's "no availability this week" for the next 7 weeks!

@BATHNESHighways hello! Re order THTTC3576 which we believe is active on Saturday 7th September, please can you confirm how we can exit Milsom Street during the closure of Northgate Street & if New Bond Street is open. We are looking for blue badge parking near Broad Street...

@HfdCityCouncil how can we contact the planning department @HfdsCouncil? Email addresses don't seem to work and they don't have a phone...!