2degrees
@2degreesmobile
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Fighting for Fair in mobile, broadband and business. NZ's fairest telco* 👏 *Kantar Corporate Reputation Index 2024
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Joined April 2009
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@DannyBlack44
@vodafoneNZ
Kia ora Danny! Kei te pēhea koe? Hmmm, better not switch to us. We love celebrating Te Reo Māori too! Nice work
@vodafoneNZ
^MB
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1K
We think
@taylorswift13
said it best, "with all that's said and done, 2 is better than one." 💅
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680
Hi, we want to ask for your patience today, as our local broadband call centre will be closed from 12pm – 4.30pm. The reason for this is that a cherished member of the team has passed away, and we want to let our people have the chance to be present at the funeral to say 1/2
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Malo e lelei. Sending aroha to our Tongan whānau 💙 Our thoughts are with you and your community, in Tonga and here in Aotearoa. To help keep everyone connected, we are waiving costs for landline and mobile voice calls & txts between Tonga and NZ until midnight 23rd Jan (1/2)
3
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276
MediaWorks has made the right call to remove 2 of the judges from the
@xfactornz
panel. Their behaviour was out of line with our values. 1/2
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177
@NZRealdeal
@DannyBlack44
@vodafoneNZ
Kia ora Pete, sorry to see you go over us using one of New Zealand/Aotearoa's national languages. Wishing you all the best ^MB
3
7
187
@TP_Katene
@ErueraK
@Hurricanesrugby
@Tj_Perenara
@JohnJCampbell
@SpeakerTrevor
@julianwilcox
@thebaileymackey
Hi there, no, we do not support these remarks. We are continuing conversations with the Hurricanes on this. Thanks ^MB
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6
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goodbye and to support each other. We don’t do this often, and we hope you’ll understand ❤ You can still get in touch for mobile queries via direct message & our mobile call centre. Thanks for your understanding and take care 2/2
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iPhone 6 is now available for pre-order at 2degrees.
http://t.co/dGAFi9AJRF
http://t.co/184enLyjRl
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101
It's only fair to share the 💙 for International Friendship Day, which is why we just wanted to shout out to our mates
@vodafoneNZ
&
@SparkNZ
. Thanks for giving us your customers since 2009 xoxo
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Pretty gutted nobody queued up overnight outside our Auckland stores, just saying, SMH
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@mahisian_wahine
We sure would! Te Reo not only is a beautiful language of Aotearoa, but an important part of our culture. We think it's ka pai that our friends at
@vodafoneNZ
are embracing it :D ^MB
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We think you’re on to something, David 🤔
it’s so crazy — 5G continues to roll out across new zealand, and yet we have zero new cases of covid-19. this is blowing my mind! almost like there’s no link at all
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4K
21K
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11
76
5 dbl passes to see
@EdSheeran
30Apr. Tell us your fav Ed song to be in to win @
#2degreesGig
. Comp open to all T&Cs
http://t.co/Vj6Oki6h1i
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We have over 1000 tickets to give away to our customers for
@edsheeran
@ ASB Theatre 30/4! Go to
http://t.co/PLWn8Jq1J0
to enter the draw.
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400,000 is a biiig number & amount of Kiwis who chose a fair Pay Monthly mobile provider. Thanks for being with us! We’re giving 400 of you a wee surprise tomorrow, 6 Nov, so keep an eye on your phone 😉
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@BaronGoneAWOL
@TheNZRussian
@SparkNZ
@marydsoco
@KAG_NightShift
@vodafoneNZ
@DannyBlack44
Great idea, will chat to our networks team and see if it's possible (we don't usually change this out) but we love celebrating Te Reo too <3 ^MB
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We are pleased by this decision. We sponsor
@xfactornz
to help recognise great NZ talent & will continue to support the show & contestants.
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If you live in some parts of Auckland, your 2degrees broadband is probs broken right now. Our team of wonderful techy peeps are on it & we hope to have it fixed faster than you can eat a family size bag of chips. We'll update you when we find out more. Sorry for the issue! ^MB
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You bring the phone, we'll bring the value. Get more value each month on a Freedom Term.
http://t.co/0530MQszB2
http://t.co/Oou3Cv8qE2
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18
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In response to
#EQNZ
2degrees customers will not be charged for national SMS messages today. We encourage people to text rather than call.
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Hey guys, we're aware of a national broadband outage that is affecting a bunch of providers. Just wanted to let you know that our broadband network is still going strong & is not affected.
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We know there are Kiwis anxious about the safety of loved ones in Ukraine. To keep you connected, we’re crediting back the cost of calls and texts from 15th Feb to 10th Mar. Our hearts are with all those affected.
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11
51
Congrats NZ! Our team of 5 million have done it. Shout out to these 2 for helping us get through it and to Level 1 👊🥝
#CovidFreeNZ
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Our 4G network is here! Data speeds up to 10x faster than std 3G. Avail in parts of Akl & in other areas of NZ soon.
http://t.co/mlPJ6DCt7B
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You ❤ it when your internet works. You ❤ it when your mobile works. Well, so do we, which is why we’re asking for your help, NZ. Recently a small bunch of 🍆🍆 have been vandalising and damaging our network via arson attacks. 1/2
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2degrees customers, we❤️you. So on our 10th birthday it's only fair we're giving away the gifts. Check your phone this month to see if you're a winner🥳
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5
45
@AdamLambert
@ the Civic on 5 Aug is our next hottest ticket in town! Stay tuned to win tickets! w/
@iHeartRadioNZ
http://t.co/ibfuZRsD0j
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Check out the speeds we’re getting on our 4G trial! Stay tuned! More details on our
#4G
rollout coming soon.
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#TBT
to that time a journalist asked Dr B if Covid-19 was linked to 5G during a 1pm press conference 😂
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4
42
Kia ora everyone, we're aware that some customers are currently having trouble calling, texting and using their data, as well as using some of our self-service tools on Your 2degrees & our app. The team are on it and are working really hard to have this fixed ASAP. (1/2)
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@JackyNinjakitty
@Hurricanesrugby
Kia ora, thanks for sending this. We don’t support these remarks and are continuing conversations with the Hurricanes. Thanks ^MB
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Due to the current events, access to the network in Tonga may be intermittent and not immediately available (2/2)
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When we’re not playing rugby, we’re chatting about it
#chattingrugby
@SuperRugby
@BNZCrusaders
@Hurricanesrugby
@BluesRugbyTeam
@ChiefsRugby
@Highlanders
0
11
39
GISBORNE UPDATE: Good news, we have a site running in Gisborne Central. Our teams have been working around the clock and we are pleased to have an initial connection running. We hope to add more coverage in the area through-out the day. (1/2)
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Hey everyone, we are aware some customers may be having trouble with their mobile services this morning. The team are onto it and are working hard to have this fixed ASAP. We'll keep you posted here. Sorry for the hassle and thanks for your patience.
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We're excited to announce that we're partnering with
@ericsson
to bring Kiwis a world-class 5G network. Read more: 🎉
2
8
36
2degrees now has a fibre connection into Gisborne and Wairoa. This is thanks to fixes by the
@ChorusNZ
and
@downergroup
teams to the shared 2degrees/Chorus fibre connection into Gisborne and Wairoa from Whakatane. (1/5)
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Who won - you or the chips? Our services should be all restored now! If you're still experiencing a dodgy connection, please restart your modem. Thanks for your understanding & sorry again for the issues! Our 100% NZ based team appreciate your patience & kindness 💙
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@nznathgordon
@DannyBlack44
@vodafoneNZ
Kia ora Nathan, while we have 100% NZ-based care teams, our people come from places all over the world. As such we love to see the learning and sharing of all languages in our workplace. We all learn a lot from each other. ^MB
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0
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@ryancrawcour
@ChrisKeall
@resene_nz
@natstorage
@kfcnz
@MediaWorksNZ
Hi Ryan, we do not support the remarks made by this individual and we're continuing to speak with the Hurricanes on this. ^MB
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Welcome to 5G! ⚡️📶 We are stoked to officially launch our 5G network to you today, with sites in the central areas of Auckland and Wellington going live, and a few initial sites in Christchurch too! (1/2)
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Happy Monday to everyone, except to the telcos that charge every 28 days instead of every month for their Prepay Plans
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It only takes a rare blood supermoon photo to make your phone look like a potato 🌚 Show us your phone moon pics!
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@jefkay
@kaffiene_nz
@DannyBlack44
@vodafoneNZ
We'd love to have you with us, sing out if you have any questions :) Ngā mihi ^MB
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1
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@Jenene
Hey Jenene, Getting the sims to Piha is the main challenge. We've reached out to the Piha Volunteer Fire Brigade, and will arrange to drop some preloaded sims off this evening so they can distribute them out those in need. ^SR
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If there’s a year that needs to end happy, it’s 2020. Kiwis, tell us how 2020 has been unfair to you & you could win the chance to make it right 🥳
🔍 2degrees end 2020 happy
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For the first time ever, we have fully flexi work from home opps. We’re calling everyone, from anywhere in NZ! Join our 100% NZ-based team, working in your pj’s + get monthly commission & bonuses, free health insurance & more: 2/2
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As if level 2 wasn't enough of a reason to celebrate, we've now officially hit 5 million people in Aotearoa! Give us a 🥝 if you're proud to call yourself a Kiwi
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1
28
3000 tickets to give away to our customers for
@NeilFinn
in Chch & Dunedin! Go to
http://t.co/XtMCGReWin
for deets!
http://t.co/Se3CzSYylZ
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26
Hey guys, you asked and we listened. We’ve extended your 2 hours of free data each day until the end of April - cos that’s only fair while we
#stayathome
right? Fair use applies, max speeds reduce after 40GB/m. Get yours by downloading our Data Clock app 😎
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28
Extra sun means extra data. Get 2 hours of FREE data every day all summer long, so you can live as extra as you like. Download our Data Clock app to get yours. Fair use applies, max speeds reduce after 40GB/m. ☀😎🍨
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It’s been 13 years since 2degrees first entered the mobile market 🥳🥳 Happy birthday us! It’s been a massive year since our last birthday – we merged with Vocus, who like us have been challenging the NZ telco market for decades. Here's to another big year Fighting for Fair! 😎
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We’re stoked to have 100% New Zealand based call centre teams. Our team members are more local than ever – like, just over the fence local. And while we’re all currently working from home, we’re still always ready to help any way we can.
#supportlocal
#togetherwecam
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0
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Following the devastation caused by Cyclone Gita, 2degrees is donating the money earned by calls and text messages to Tonga and Samoa from between midday Tuesday 13 February and midday Thursday 15 February (NZT) to relief funds for the islands. ^PB
2
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25
Hi, we have deleted our earlier tweet for
#SaferInternetDay
after feedback that it didn’t hit the right note. We were coming from a good place and appreciate your feedback to our commitment to helping Kiwis be safe online.
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We're proud to announce NZ's first unlimited mobile data plan- 2degrees Max! Find out more at
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25
We'd recommend a calming chamomile
@vodafoneNZ
😏
I get it
@vodafoneNZ
, you're trying to poach
@2degreesmobile
customers.. just... chill a little, you'll give yourself an ulcer.
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1
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1
26
Hi all, some customers are being sent text in error asking them to pay their account when they have already paid. We apologise if your account is paid and up to date and ask you to ignore this message.
Best regards
^POB
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5
24
There are over 1,200 Kiwis in Aus roaming on our network right now. It’s only fair to support them when they need it the most. That’s why we’re extending free roaming in Aussie until the end of August, so they can use their phone plan, just like they do at home. Kia kaha 💙
0
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25
It's our birthday week 🎉🎈 Can you believe we're 11 already?! Who else is celebrating theirs this week? 🎂
#AugustBaby
13
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Since 2016 we’ve been providing Manukau NZ Police secondhand/refurbished phones & Prepay combos to support victims of Domestic Violence. It’s important to us to keep providing these as the Police’s Family Harm unit needs us more than ever. 1/2
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1
24
It’s our 12th birthday! 🎉 That's 12 years of fighting for fair. It's only fair to share the treats, so reply to this tweet & tell us what your 'birthday wish' would be & we might grant it for you 💙
2degrees customers only. Ends 08/08, midnight. T&Cs:
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It’s always “when is Data Hunt coming back” and never "thanks for my free hour of data each day"😛
8
0
25
Win tickets to
@AdamLambert
@ The Civic, Auckland Aug 5 with
@iHeartRadioNZ
!
http://t.co/z83aEaH8IY
Conditions apply.
http://t.co/kbgGKJpS77
0
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We’re always
#fightingforfair
and we think the cricket should’ve been a tie, so we’ve created
#itwasatietie
. Let us know if you’d wear one below!
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5
23
#DataHunt
is back! There are 200 million megabytes of free data on the loose all over NZ. Reckon you can catch more than last year? Anyone and everyone can play. Game on!
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2
23
It’s only fair to keep you connected, so we’re once again removing wireless & fixed broadband data caps for all of our rural & urban customers ❤ We know staying connected matters now more than ever & this will help our customers who are worrying about staying connected. 1/2
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We're bringing
@JessieJ
to NZ for a FREE concert @ Vector Arena on 11/3 with our mates to
@iHeartRadioNZ
! Stay tuned!
http://t.co/wEbWnnD9DE
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14
23
Kia ora! As part of Te Wiki O Te Reo Māori/Māori Language Week our 100% NZ-based team are giving Te Reo Māori a crack when you call us, visit us in store or chat to us online – we’d love for you to join in! 💙
1
0
23
Hurry! Last chance to enter the draw to see
@edsheeran
at ASB Theatre on 30 Apr. Entry closes midnight tonight. Go to
http://t.co/XwegCTMHCw
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11
23
We need your help, NZ! 🇳🇿 It’s fair to admit that our call centre wait times haven’t been up to our high standards, so we’re fronting up & asking for your help. We’ve been trying real hard to give our customer care team some more mates to make all of your wait times shorter. 1/2
2
7
23
We've got 1K Jessie J tickets at Vector Arena with
@iHeartRadioNZ
on 11th March! Enter here-
http://t.co/zaDvPOFwpR
http://t.co/KHIHn8nuV8
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5
20
It was World Internet Day yesterday, so in homage to Internet Explorer, this post is publishing a day late 😆
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3
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We're stoked to win the
@roymorganonline
NZ Mobile Customer Satisfaction Award 5 years running!
#Winning
!
1
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18
Great news iPhone fans: 5G is here! 🎉🙌 If you have a 5G capable iPhone & you’re in range of our 5G network you might already be experiencing the power of 5G! If not, check you’ve updated to the latest iOS 15.5 & have the latest service provider settings - 2degrees 50.1 (1/2)
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3
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We support the
#AltTextForAll
movement and helping to create an inclusive internet for all, so people who are blind or have low vision can be fully part of the way we all communicate. We've committed to using
#AltText
on our social media posts and on our website wherever we can.
0
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We announced today that our shareholders are exploring the potential listing of 2degrees on the main board of the New Zealand Stock Exchange (NZX) and Australian Securities Exchange (ASX). Read more:
0
3
20
Mobile from space! 📱🚀 We are looking to the stars for even better coverage. We have partnered with global satellite provider Lynk to trial technology that enables customers to connect from areas that are out of range of our mobile towers here on earth. (1/2)
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5
20
Our hearts & thoughts go out to the people affected by the events in Paris. We'll credit calls & texts from 9am 14/11-19/11.
#PeaceForParis
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We're currently investigating an issue with data and broadband. We'll keep you updated on here. Thanks for your patience in the meantime.
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This means people could be unable to make calls (including to 111) or connect to their mobile and broadband services, at a time they need it the most. If you see anyone acting sus in your community near cell sites, please report it to the 👮♂👮♀. Thanks for your help, NZ 2/2
0
3
18
We are crediting all calls & texts to Nepal made from Fri 24/4 til midnight Wed 29/4 in the wake of the devastating
#NepalEarthquake
.
0
15
19
We’re proud supporters of Random Acts of Kindness Day NZ. Tell us what you’d do to make someone’s day 2° better here -
http://t.co/OXzIUynw8N
10
13
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Pre-order iPhone 11 Pro and iPhone 11 Pro Max, a new pro line for iPhone that delivers advanced performance, as well as the new dual-camera iPhone 11 on 2degrees beginning 12.01am, 14 September.
8
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We are currently experiencing nationwide issues with calls and texts. Out teams are working on it at the highest priority.
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These phones are a key way victims can reach out for support and we believe it’s important to help them stay connected. This week our essential team delivered 35 new phones over to the great team at Manukau Police. 2/2
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0
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@shayne_akl
@LostArcNZ
@Hurricanesrugby
Kia ora, we don’t support these remarks. We’re continuing to chat to the Hurricanes on this ^MB
1
1
18
🚩 Scam Alert 🚩 There’s been an increase in phishing scams targeting Kiwis through email, text and calling lately, often asking people to open a link or download software to access more personal or financial information. (1/9)
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