🚀 The Latest #BigUCNews Alert! The Unified Communications world is buzzing with major updates: 🔵 @CallTower and @Five9 Join Forces: Integrating CallTower's Operator Connect for @Microsoft Teams with Five9's cloud-based contact center platform to deliver seamless, all-in-one communication solutions. 🔵 @Google's AI-Powered 'Agentspace': Introducing a new tool that enables workers to access organizational information and automate repetitive tasks, enhancing productivity. 🔵 @TeamViewer's Integration with Google Meet: Enhancing remote support and collaboration by integrating TeamViewer's remote access capabilities directly into Google Meet. Stay tuned as these developments shape the future of Unified Communications! 🔗 | #UnifiedCommunications #CallTower #Five9 #Google #TeamViewer

🤖 NICE Survey Highlights AI as Essential in Contact Centres! A recent survey by @NICELtd reveals that up to 35 million UK adults may be classified as vulnerable without realizing it, posing challenges for contact centres in ensuring compliance with regulations like the FCA’s Consumer Duty Act. Key Insights: 🔵 AI-Powered Detection: AI can analyze customer interactions to identify subtle cues of vulnerability, providing agents with real-time guidance to offer appropriate support. 🔵 Ensuring Compliance: Implementing AI helps organizations adhere to regulations by consistently recognizing and addressing the needs of vulnerable customers. Richard Bassett, VP of Digital & Analytics at NICE International, emphasizes the importance of AI in navigating these complexities. 🔗 | #AI #ContactCentre #CustomerExperience #NICE

@HP Poly has unveiled the @PolyCompany Studio V12 Video Bar, a high-performance, cost-effective solution designed for small meeting rooms. This compact device delivers enterprise-grade audio and video quality, ensuring crystal-clear communication. Key Features: 🔵 Advanced Noise Cancellation: Equipped with NoiseBlockAI and Acoustic Fence technologies to eliminate background noise. 🔵 High-Quality Video: Features a 20-megapixel camera for sharp, professional-grade visuals. 🔵 Platform Compatibility: Seamlessly integrates with Microsoft Teams, Zoom, and Google Meet. 🔵 Eco-Friendly Design: Constructed with at least 50% recycled plastic and eco-friendly packaging. The Poly Studio V12 connects easily via USB and supports multiple power options, making it ideal for BYOD and PC-based setups. It's the latest addition to HP's next-gen video conferencing solutions, enhancing collaboration in modern workplaces. 🔗 | #HybridMeetings #VideoConferencing #HPPoly #UC

🤝 DTEN and Pexip Unite for Seamless Zoom and Teams Integration! @DTEN_Global has partnered with @Pexip to enhance interoperability between @Zoom Rooms and @Microsoft Teams Rooms: 🔵 Smooth Transitions: Effortlessly switch between Zoom and Teams meetings without the usual hiccups. 🔵 Enhanced Features: Enjoy dual-screen support and in-room content sharing for a richer meeting experience. Scott Krueckeberg, Head of Strategic Alliances at DTEN, emphasizes their commitment to "providing next-generation collaboration technology that’s simple to deploy." Discover how this partnership is simplifying your hybrid meetings 🔗 | #UnifiedCommunications #DTEN #Pexip #Zoom #MicrosoftTeams

🚀 @Microsoft Teams just got a major upgrade! Introducing the new Teams Calendar with Copilot & Places integration – making scheduling smarter, easier, and more intuitive. 🔵 Multiple viewing modes (month view, split view, custom time scales) 🔵 Seamless integration with Copilot & Places for context-aware scheduling 🔵 Weather info & improved sharing capabilities This update streamlines your workflow and enhances user experience right within the Teams app. 🎯 Read more 🔗 | #MicrosoftTeams #Productivity #UCNews

🌍📚 London Students Explore the World Virtually! Mina Patel, Head of Videoconferencing and Online Safety at the London Borough of Redbridge, is revolutionizing education by connecting local schools to global museums: 🔵 Virtual Field Trips: Students engage with experts from institutions like the York Archaeological Museum and even the Great Barrier Reef. 🔵 Enhanced Teacher Training: Educators participate in professional development sessions with universities nationwide. Discover how technology is bridging educational gaps and bringing the world into London classrooms. 🔗 | #EdTech #VirtualLearning #GlobalClassroom

🚀 Webex Teams Up with Applause to Boost Usability! @Webex is enhancing user experience and accessibility through an expanded partnership with Applause: 🔵 Continuous Improvement: Ongoing assessments ensure Webex products meet evolving accessibility standards. 🔵 Inclusive Design: Incorporating diverse user feedback to create more equitable collaboration tools. As Travis Isaacs, Chief Design Officer at Webex, states, this collaboration aims to "enhance employee experiences" for all. 🔗 | #Webex #UserExperience #Accessibility #Applause

📢 @Mitel Highlights the Rise of Hybrid Communications! A recent study reveals that 92% of midmarket and enterprise firms are prioritizing hybrid communication models. Mitel's CTO, Luiz Domingos, emphasizes the importance of modernizing to stay agile. 🔵 Resilience & Agility: Hybrid models enhance system resilience and adaptability. 🔵 AI Integration: Seamlessly incorporate AI-powered tools for improved efficiency. Discover why hybrid communications are now an enterprise priority 🔗 | #HybridCommunications #EnterpriseTech #Mitel

Thinking about switching from @Microsoft Teams to @SlackHQ? Kieran Devlin's latest article offers essential advice for a smooth transition. 🟢 Plan Ahead: Assess your current workflows and integrations to ensure compatibility. 🟢 Data Migration: Utilize third-party tools to transfer chat histories and files seamlessly. Ready to make the move? Get the full scoop here: 🔗 | #TeamTransition #SlackMigration #CollaborationTools

Looking for a project management tool that's both powerful and user-friendly? Check out Rebekah Carter's latest review on Basecamp ✍️ 🔵 Streamlined Collaboration: Simplify team communication and project tracking. 🔵 Unlimited Users: Flat monthly fee accommodates teams of all sizes. Discover if Basecamp is the right fit for your team 🔗 | #ProjectManagement #Basecamp #TeamCollaboration

Is AI Worth the Investment? 🤖 56% of companies currently allocate 6-30% of their IT budgets to AI, and investments are expected to grow in the next two years. But measuring ROI remains a challenge - 21.3% of organizations haven’t formalized evaluation practices yet. Download the Techtelligence report to master the ROI of AI in Unified Communications 🔗 #DigitalTransformation #AIBudget #UnifiedCommunications

Variphy Introduces Support for CUBE CDR Reporting and Analytics in @Variphy Cloud for Greater Granularity ☁ 👇 #unifiedcommunications #collaboration #ucaas #ucoms #cloud

Airtable: Your All-in-One Digital Operations Platform 🚀 Airtable is more than just project management—it's a relational database, app-building tool, and collaboration platform all rolled into one. Whether you're managing workflows, tracking inventories, or developing apps, Airtable offers unparalleled flexibility and customization. 🔍 Highlights: ✅ Advanced views: Kanban, timelines, grids, and more ✅ Powerful automation and integration with top tools ✅ Custom app building and interface design with no code ✅ Embedded AI for smarter workflows and real-time insights While it’s packed with features and a generous free plan, its premium plans can get pricey, making it ideal for businesses that need end-to-end operational control. 💡 Curious how it can transform your productivity? 👉 Check out our in-depth review here: #UCaaS #DigitalTransformation #Airtable #ProjectManagement #BusinessInnovation

Gemini vs ChatGPT: Which AI Chatbot Will Transform Your Business? 🤖 Choosing the right GenAI chatbot isn't easy with tech giants like Google and OpenAI continuously innovating. Google's Gemini 2.0 brings deep Google app integration, customizable AI agents, and powerful multimodal capabilities. Meanwhile, ChatGPT’s o1 reasoning models excel at complex problem-solving, coding, and security. 🔍✨ 💼 For businesses: • ChatGPT shines in content creation, advanced coding, and enterprise security. • Gemini integrates seamlessly with Google Workspace, ideal for agent creation and enterprise collaboration. So, which bot fits your strategy? Explore the strengths, test the free versions, and find out! 👉 Dive into the full breakdown: #AI #GenerativeAI #Chatbots #EnterpriseTech #Google #OpenAI

Why Empowering EMEA Customers Is Zoom's Next Great North Star 🌍 With its evolution from a video conferencing tool to a full UCaaS solution, Zoom is now laser-focused on empowering its European customers beyond video. 🎯 Helen Hawthorn, Head of Solution Engineering at Zoom EMEA, highlights key priorities: ✅ Expanding regional support across France, Germany, and Saudi Arabia ✅ Leveraging two data centres in Germany to ensure data sovereignty ✅ Unleashing AI innovations, including AI Companion 2.0, compliant with the EU AI Act Zoom is not only reassuring customers about data security but actively showing them how to harness new innovations like Zoom Docs and AI-driven solutions to boost productivity and collaboration. ✨ 💬 “AI is useless unless customers understand it and want to use it,” says Hawthorn. 👉 Explore how Zoom plans to revolutionise collaboration in EMEA: #UnifiedCommunications #AI #Zoom #Collaboration #DigitalTransformation

Agentic AI: RingCentral's Roadmap to Revolutionise Unified Communications 🤖 From virtual assistants to proactive AI co-workers, RingCentral’s vision for Agentic AI is set to redefine business communications. 🌐 John Finch, Global VP of Product Marketing at RingCentral, shares insights on where AI is headed: from automating repetitive tasks to embedding proactive agents into workflows, bridging internal systems and enhancing CX. But the road to success isn’t without its challenges—governance and implementation remain key hurdles. How can enterprises strategically implement AI and unlock real ROI while remaining compliant? 👉 Discover the game-changing potential: #AgenticAI #UCaaS #AITransformation #RingCentral #UnifiedCommunications #BusinessInnovation

Vodafone Business and RingCentral on the Power of UC & CC Integration 🔋 @BizTecGuru hosts Aahad Khalid, UC & CC Product Lead, @VodafoneBiz UK, and @philipdoherty71, AVP Sales Engineering for International Global Strategic Providers at @RingCentral 🎤 👉

Say Goodbye to Legacy Migration Challenges and Hello to Limitless Possibilities. 👉 @NuWaveComm @robscottnews @tomarbuthnot @zkerravala #ucaas #microsoftteams #uc

🚀 Gamma Partners with CSG: Driving Growth Through Pricing Agility and Personalization Gamma is kicking off its growth journey with a major partnership! By integrating CSG’s powerful CPQ platform, Gamma is enhancing its ability to create personalized UCaaS solutions, respond to evolving market needs, and accelerate its digital transformation strategy. With updates to its portal, self-service options, and streamlined APIs, this move promises simpler, more intuitive experiences for business customers across the board. Ready to see how this partnership powers their next stage of growth? 👉 #UCaaS #DigitalTransformation #CPQ #UnifiedCommunications #GrowthStrategy

AI Agents: Digital Co-Workers or Just Fancy Automation? 🚀 The term "AI Agent" is everywhere—but what does it actually mean? From digital co-workers to automated workflows, the confusion is real. Are these agents true autonomous workers or just advanced bots following predefined instructions? As AI reshapes productivity and redefines roles across industries, it’s time to address the hype, definitions, and future impact. Will AI agents soon attend meetings, negotiate deals, and execute tasks independently—or are we still a long way off? 👉 #AI #AIAgents #DigitalWorkforce #UC #FutureOfWork