NICE
@NICELtd
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Media
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Statuses
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The official Twitter account of NICE. Make experiences flow.
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What do you foresee as setbacks in incorporating
#automation
into your workforce?
#RPA
#businesstransformation
Cost
999
Lack of management buy-in
589
Pushback from employees
740
15
112
690
How do you foresee your organization implementing
#automation
in the workforce?
Assisted Automation
942
Unassisted Automation
297
Robotic Supervision
497
8
65
424
Are
#robots
safe especially with the rise of
#malware
/
#ransomware
attacks in the landscape?
#RPA
#automation
#cyberattacks
Yes
1317
No
1758
10
71
416
What percentage of your organization's processes do you estimate can be partially automated?
#RPA
#automation
0%-25%
225
26%-50%
209
51% - 75%
218
76% - 100%
153
3
51
395
Ravin Sanjith of
@Opus
Research explains what makes NICE a market leader in
#voicebiometrics
/engage/blog/Passive-Enrolments-The-Key-to-High-Volume-Voiceprint-Utilization-2316
2
64
410
Which area do you think would provide the most benefit when
#RPA
is incorporated?
#automation
#businesstransformation
#quiz
Front Office
1530
Back Office
1260
5
60
400
This blog post by Opus Research's Ravin Sanjith, explains the role passive enrolments will play in the
#voicebiometrics
industry, which they say is poised for growth >>
3
49
344
What percentage of your organization's processes do you estimate can be fully (end-to-end) automated?
#RPA
#automation
#cx
#custserv
0%-25%
1425
26%-50%
1311
51% - 75%
1293
76% - 100%
1036
4
40
246
We're curious. Robotic Process Automation. Friend or Foe?
#RPA
#Automation
#Robotics
#businesstransformation
#quiz
#poll
#roboticprocess
Friend
2369
Foe
1170
11
53
242
We had an excellent time at yesterday's CX in Your City event in Uptown Charlotte! Industry analyst
@genemarks
and the NICE team walked attendees through the latest, most innovative approaches to CX and the
#AI
for
#CX
renaissance.
Thank you to everyone who joined us!
0
1
40
The Journey Excellence Score (JES) will boost the effectiveness of your customer experience by measuring the quality of your customer journeys.
Discover how with NICE
@Nexidia
>>
#Nexidia
#analytics
#JES
#customerexperience
0
7
31
All privacy geeks know the top 6 differences between CCPA and GDPR.
Do you? Check them all out here >>
#GDPR
#CCPA
#compliance
#cx
#dataprivacy
1
4
25
We teamed up with NAS Daily to look at innovation,
#CX
& people! Starting with the 1st in a series where he talks about the connection between people & technology.
The future is here, and it's NICE!
#NICEbyNASDaily
#RPA
1
27
27
When it comes to customer experience will you choose anything less than the real thing? Do it the Gordon Ramsay way and don't compromise - Choose CXone.
#CXone
#CXcloud
#Cloud
#CCTR
#CloudCCTR
#ContactCenter
#CloudCX
#CX
#Custexp
0
6
24
We are proud to announce that NICE has been named a Leader in
@Gartner_inc
's WEM Magic Quadrant for the third consecutive year!
Download the complimentary report here >>
#WEM
#AI
#machinelearning
#customerexperience
0
3
23
Communication is about connections.
Show your customers you value them by connecting them for the best experience with Predictive Behavioral Routing >>
#PBR
#customerexperience
0
8
21
Just like NAS Daily's friends communicate with him using digital apps, today’s consumers are trying to reach
#custserv
on digital messaging channels.
Check out how organizations can manage digital & voice interactions from one place >>
#NICEbyNASDaily
2
21
22
'Jett' into 2018 and join us and
@PamelaJettt
, renowned leadership communication and employee engagement expert, consultant and author, for our 'Adapt Before You Have To' Roadshow. Coming to a city near you.
Dates, times and registration details here >>
3
1
17
We are excited to redefine
#CX
as we leap into 2022 with a new brand representing the power of
#CXi
and our commitment to
#MakeExperiencesFlow
.
Exceed every customer expectation everywhere with NICE’s AI-powered, digital portfolio. Learn more on the NEW .
1
9
18
Our hearts go out to everyone affected by the current war in Israel.
Our NICErs in Israel, their families, and all those impacted have our steadfast support.
Wishing for peaceful times.
0
5
19
This is an experience to remember! Look at these amazing images coming in live from our Analysts Summit in Jackson Hole, Wyoming.
A chance for industry peers to learn more about NICE and the future of
#DigitalCX
.
#CX
#CXone
#NICEsummit
@McGeeSmith
@omerminkara
@tcrawford
0
4
17
Download your copy of the 2023 Gartner® Magic Quadrant™ for CCaaS report for an independent evaluation of
#CCaaS
vendors by
@Gartner_inc
>>
1
4
14
The best way to interact with the 'silent majority' of your customers is through measuring omnichannel journeys with customer journey analytics.
Your customers are talking. Are you listening? >>
#analytics
#Nexidia
#omnichannel
0
1
13
#RPA
buffs of the world unite!
#NICETalks
at 1pm on 07.27 will feature Karen Inbar our
#RoboticsAutomation
expert.
0
3
11
.
@NICE_Systems
acquires
@inContact
. Forms industry’s first fully integrated, complete
#cloud
#Custserv
solution
0
4
12
Interactions Live 2021 is coming to a close.
Thank you to all of our sponsors, customers, analysts and attendees for making this the biggest and best virtual customer experience event!
See you next year!
#NICEiLive21
0
2
14
0
6
13
There's only one next-gen cloud-native CX platform that helps you navigate the changing needs of next-gen consumers. Just ask Eugene:
#CXone
#Cloudnative
#NextGenCX
0
3
13
Behind the scenes at
#InteractionsInternational23
, celebrating another successful event with CEO
@BarakEilam
and the incredibly talented team of NICErs who know how to make experiences flow 🥂
0
1
13
We've closed the acquisition of
@inContact
. Re-inventing
#Custserv
: The future of the analytics-driven
#CCTR
is here
0
6
12
Our CEO
@BarakEilam
talked to
@MadMoneyOnCNBC
's
@jimcramer
to talk about our Analytics, Cloud and Automation strategy and how
#CXOne
has contributed to this success. Watch it here >>
#CloudCX
#CXCloud
#Cloud
#CX
#Analytics
#RPA
#Automation
1
9
13
How 'sweet' is your contact center quality program?
Take this quick assessment to learn which ingredients you need to advance your quality program >>
#qualitymanagement
0
3
10
We're proud to announce that our CEO,
@BarakEilam
, has been named a 2023 Person of the Year by
@BizportalNews
!
This award recognizes his visionary leadership, driving NICE to remarkable success, and revolutionizing the CX industry.
1
3
12
What is the role of knowledge management when deploying AI for CX?
NICE’s Elizabeth Tobey, & John Willcutts explore the connection between knowledge management, AI, and delivering superior CX.
Check it out here >>
0
1
7
There's been a lot of talk about the presentations from
#NICEi23
– for good reason!
We're excited to share the keynotes from
@BarakEilam
and
@Barry_Cooper
so you can learn about the next big leap for Enlighten and AI-driven CX.
Don't miss this >>
1
5
11
Companies & governments are increasingly asking employees to work from home. See how CXone
@home
, our solution, gives
#contactcenter
agents the ability to work safely from home.
We are offering it at no charge for 45 days.
0
8
11
Organizations are expected to manage 3 critical elements of modern living: a person’s experiences, money and safety
0
5
9
WOW! We just reached our 5,000th follower on Twitter thank you to all our followers
0
3
11
0
3
9
Having travelled & made friends all over the world, NAS Daily understands the power of human connection.
Here he explores how NICE’s Predictive Behavioral Routing brings together the art of communication & the science of connection >>
#NICEbyNASDaily
0
4
10
Here are 4 ways your company can use
#AI
to enhance every step of the customer journey.
#customerexperience
#CX
Read more via
@Entrepreneur
>>
0
5
7
We’re thrilled to share that James Corden, acclaimed host of The Late Late Show, will host our 2-day event – register now and get ready for some fun and entertainment at Interactions Live 2021, May 25-26 >>
#NICEiLive21
2
5
9
Curious to know how a leading financial services company with global operations like Fiserv managed to upgrade their recording system in 11 weeks?
Hear from Todd Gould for tips on making your upgrade to Engage a success >>
#CX
#PCIDSS
#contactcenter
0
1
10
The use of speech analytics in the contact center has evolved greatly over the last few years.
Find out some of the many ways we’ve found success utilizing speech analytics technology >>
#speechanalytics
#analytics
#contactcenter
#customerexperience
0
3
9
NICE &
@MagnetForensics
announced a partnership which will integrate their technologies to enable police agencies to streamline case building and investigations to accelerate the pursuit of justice.
Read more >>
#PublicSafety
#DigitalForensics
0
4
9
Our CEO
@BarakEilam
joins
@JosephBFuller
on the
@HarvardHBS
#ManagingTheFutureOfWork
to discuss how fostering careers and promoting diversity helps attract tech talent. Don't miss this conversation.
Listen here >>
#AI
#ManagingTheFutureOfWork
#work
1
3
9
A great start to 2017. We have been recognized by
@TMCcustomer
Magazine as a leading innovator in
#Custexp
#CX
0
4
10
This week's
#CMO
Perspectives TWEET OF THE WEEK is from
@KirkDBorne
with his periodic table of predictive
#analytics
0
2
8
It’s time to Make Your Mark! Our global sales kick-off starts now! This year, our sales team is taking a virtual trip to NICEr Island for one remarkable week, setting the tone for a spectacular year.
Exciting highlights to come. Stay tuned.
#NICESKO2022
0
3
8
Our CEO
@BarakEilam
appeared on
@technology
to share insights on NICE’s outstanding Q1 earnings as well as how AI is empowering the customer experience.
Watch the interview with
@CarolineHydeTV
@EdLudlow
👉
#CustomerExperience
#ArtificialIntelligence
0
5
9
An American bill is slated to come into effect in early 2020, and it focuses on data privacy protection and giving the customer more control over their personal data.
Will California pave the way to an American GDPR? >>
#GDPR
#compliance
#dataprotection
0
5
5
We are thrilled to announce
@ABBYY_Software
as Exhibitor Sponsor at Interactions EMEA 2019, the region’s largest customer experience conference in London, June 4-5.
Register today >>
#NICEi19London
0
5
9
Learn from the best in leadership communication and
#employeeengagement
from expert, consultant and author,
@PamelaJett
. Join us through February and March for our Adapt Before You Have To Roadshow.
Coming to a city near you >>
0
1
7
Does your organization have what it takes to win the CX AI race? Lucky for you, Coach Steve is here with NICE Enlighten to get you over the finish line.
See how it's done >>
#WinWithEnlighten
#CustomerExperience
#ArtificialIntelligence
0
5
9
Workshop
#automation
#strategieC
salle Agora avec le retour d'expérience d'
@Orangebusiness
#roboticautomation
#RobotsAreNICE
@strategiec
0
3
5
@MaribelLopez
@Delta
Safe travels! Have a wonderful holiday. We're looking forward to seeing you there.
0
0
3
It’s
#AutomationWeek2018
- stop by the NICE booth, beat the
#robot
and win this cool Bluetooth speaker!
#RobotsAreNICE
#centreofexcellence
#publicsector
#RPA
0
4
6
On parle aussi d’
#analytics
et
#VoC
à
#NICEi2017Paris
au salon Foch avec Nespresso, Engie,Bobst et NICE
0
2
7
📢Start spreading the news!
@BarakEilam
takes the stage at
#NICEi23
to bring us for a ride on the technology waves that have changed the world -- and the big swoop that awaits us 🌊
0
4
8
Our CEO
@BarakEilam
joins
@JosephBFuller
on the
@HarvardHBS
#ManagingTheFutureOfWork
to discuss how fostering careers and promoting diversity helps attract tech talent. Don't miss this conversation.
Listen here >>
#AI
#ManagingTheFutureOfWork
#work
0
6
8
This is what we have all been waiting for - Onstage now
#NICEi2016
Peyton Manning in conversation with Greg Gumbel. Follow
#PowerofKnowing
0
4
7
0
3
8
Proving industry leadership,
@NICELtd
moves ahead to top right position for WEM Suite on
@Gartner_inc
Magic Quadrant
0
6
7
What’s the secret sauce for exceptional CX?
Dan Miller from
@opusresearch
breaks it down for us in The Room Where it Happened.
Watch now and stay tuned for more week-by-week releases featuring top CX innovators >>
0
4
7
The Payment Card Industry Data Security Standard
#PCIDSS
. Get ready, set, go with Ami Dweck
#fintech
#compliance
1
4
6
Gordon Ramsay is a big chef, that's why he needs a kitchen that fits his needs.
When you move your contact center to the cloud, don’t compromise on the scale and elasticity your business really needs - Go with CXone.
#CXone
#CXcloud
#CloudCCTR
#Ccaas
0
0
7
We’ve Got You Covered ebook: Achieve complete omnichannel quality management automation on top of any recording system.
Download it here >>
#Omnichannel
#QualityManagement
#Automation
0
1
7
NICE is proud to take the lead in eliminating the gender gap in technology. We encourage young women to pursue science & technology paths with a unique educational program specifically designed to fuel their ambitions.
#womenintech
#NICEbyNASDaily
1
6
7
#VideoSurveillance
: What’s Trending in 2013? Find out on the NICE Security blog
http://t.co/fnKpdxcX
0
1
5
In this week’s
#CMO
Perspectives:
@JohnWaldron_
@incisiveedge
@b2community
@BobHutchins
@jeffmarcoux
@microsoft
0
2
6
London are you ready?
#NICEi18London
is coming to you LIVE from Stamford Bridge, the home of Chelsea Football Club. Follow us today, tomorrow and Wednesday for on-site action and industry insights.
0
3
6
The combination of voice biometrics with NICE
@Nexidia
's speech analytics has brought proactive fraud detection to a new level.
Find out how NICE is tackling fraud one solution at a time >>
#fraud
#contactcenter
#CX
#voicebiometrics
#analytics
0
0
5
Focusing on people’s shortcomings or gaps doesn’t enable learning, it actually impairs it.
Learn how to use positive feedback for greater results and engagement with your employees >>
#WFO
#WFM
#employeeengagement
1
3
6
NICE
@Nexidia
's Journey Excellence Score (JES) can boost the effectiveness of your customer experience by measuring the quality of your customer journeys.
Discover how here >>
#Nexidia
#analytics
#JES
#customerexperience
0
0
5
NICE CEO
@BarakEilam
delivers another eye-opening presentation at
#InteractionsInternational23
showcasing the transformative innovations behind Enlighten - taking CX to new heights with trused AI for business 🚀
0
2
7
Don’t miss out on the incredible experiences available to you at
#NICEi2024
!
From the big screen to the main stage, Academy Award-winning actress Nicole Kidman joins us as our Celebrity Keynote Speaker in Las Vegas.
Register here ✔
1
2
7
In this last issue of
#CMO
Perspectives for 2017, we bring you industry roundup of the best predictive business trends moving into 2018. Featuring
@RishiPDave
in
@CMO_com
,
@danielnewmanUV
&
@KimWhitler
in
@Forbes
and
@jimyu
&
@Andybetts1
in
@martech_today
0
3
7
Don't miss out on the best CX event of the year!
See what’s in store for you at Interactions 2023 and register today 👉
#NICEi23
#CustomerExperience
2
2
3