Scottish and Southern Electricity Networks
@ssencommunity
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We deliver electricity to over 3.9m homes & businesses in the north of Scotland & central southern England. We're open 24/7, 365 days a year to help.
United Kingdom
Joined December 2011
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🌦 Just where is August going?! You've now only got around two weeks to get your applications in for a share of this year's Powering Communities to Net Zero fund.
💰 This £3m pot will see us fund a range of projects in our communities over the next few years. Here’s Colin, who
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We’re keeping the lights on and our costs down – network costs have fallen 17% since privatisation.
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We’re the backbone of the clean, green energy revolution – connecting the renewables the UK needs for the future.
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Since privatisation the GB energy networks have become amongst the most reliable in the world.
#PoweringTheFuture
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Community groups in the north of Scotland can apply for grants up to £20,000 for projects which support resilience in emergency situations.
Application deadline: Friday 13 May 2022.
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@GraceWedderburn
Hi Grace, I'm so sorry that your compensation was a few trillion less than Gareth's, I know this must have been very frustrating for you. I'll feed this back to our compensation team!💰 - Jordan
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STORM ARWEN - UPDATE
We have now restored all reported customer faults following Storm Arwen.
We would like to thank our customers for their patience as we reconnected the 135,000 homes in the north of Scotland impacted by the weather event.
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We have now restored power to all 5289 homes impacted by the extreme snow and ice storm that hit Shetland on Monday. If you remain without power, please call us on 105 or send us a message.
Read more here:
Photo credit:
@chitsy697
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We are aware of a
#PowerCut
affecting
#Portsmouth
and the surrounding areas. We have a main network fault but are experiencing a high level of messages so please only contact us if you have any concerns.
We're aiming to have you restored by 22:00.
EW8238
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Our teams have been in Brechin since flooding hit in
#StormBabet
. We’ve been visiting customers, reconnecting them quickly when it’s been safe to do so and providing hot meals. This morning, we explained what we’d been doing to the First Minister
@HumzaYousaf
during his visit to
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We’ve restored power to 18,500 customers and are working hard to reconnect 3,300 more. Field and support staff continue to do all they can in extremely challenging conditions. Work to reconnect customers continues tonight and from first thing tomorrow.
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We're sorry for the
#Powercut
in
#Eastleigh
& it's surrounding areas. Engineers are en route and due to arrive by 14:10. Updates to follow.
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We’re making good progress in response to this severe storm.
As of early this morning, we’ve restored power to almost 33,000 customers. Work to reconnect 1,100 more continues over the course of today.
We’re doing all we can in very challenging conditions to repair network
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We’d like to thank our customers on Shetland for their continued patience as our teams work to restore power as soon as possible. We’re incredibly grateful for the generosity the community has shown to our teams as they continue their Herculean efforts to rebuild the network.
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Our teams have been out in extremely difficult conditions as they continue to rebuild the network. Thank you to Ross and Freya who along with their hard-working colleagues are working to restore power for customers on Shetland.
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We're sorry for the loss off supply affecting
#CHRISTCHURCH
#WINTON
#ILFORD
#TISBURY
and the surrounding areas of
#BOURNEMOUTH
We're looking to have power restored by Midnight, so sorry for any inconvenience caused.
(EE3145)
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Our teams are working in extremely challenging conditions to safely restore power as quickly as possible on Shetland. Hear from John Shanks about the challenges he and our teams are facing:
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If you ever lose power, always try and reset your trip switches first. This can sometimes help restore your power without the need to wait for an engineer.
If this does not work and you're still without power, call us on 105 or pop us a DM!
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Power has now been restored to
#Stonehaven
. Thank you to customers for your patience while we worked to get your supply back on. Some areas surrounding Stonehaven are still without power, but we're working hard to get as many customers back on supply as quickly as possible.
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Storm Babet is continuing to impact our network.
We’ve already restored power to 7,000 homes; we're working to reconnect around 3,000 more.
And we have extra teams ready to react to issues as they arise.
But please don’t go near damaged equipment. Instead – call us on 105.
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Our teams have been out in helicopters across Shetland today, pinpointing key sections of damage to help us target our efforts and get homes reconnected as quickly as possible.
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After attending an overhead wire that had came down and making the repairs, our engineer, Cen, assisted one of our customers remove a fallen tree from their driveway.
Despite the windy weather, our engineers are out 24/7 to help!👏
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Our team have been proud to help
@NHSTayside
this week, using 4x4s to transport over 35 nurses and other critical medical staff to and from hospital.
#Resilience
#PoweringOurCommunity
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Proud to have partnered with
@mod_dio
who have
#NetZero
in their sights. Our flexibility trading trials are crucial in the battle against climate change and flex could save the UK £10bn p.a. by 2050 - vital for a cost-effective future.
@ArmyBasing
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We're sorry for the
#PowerCut
affecting
#Frimley
#Camberley
& the surrounding areas. Engineers are on site & aim to restore power by 20:00.
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We are continuing to work closely with local and national resilience partners to help coordinate the community response. As part of this, support continues to be prioritised for the most vulnerable Priority Services Register customers.
Find out more:
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Our quarter of a million pound boost to local communities -
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As
@DundeeCouncil
welcomes Leonardo Di Charge-io and Bin Diesel to its fleet of electric vehicles, we’re proud to play our part in powering the transition to a greener, cleaner future
@DundeeElectric
Read more:
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We have moved to Red Alert following the significant damage caused by Storm Malik on Saturday, 29 January, combined with the potential impacts of Storm Corrie expected on Sunday, 30 January. Find out more at
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Conditions continue to be challenging with further high winds, blocked roads and access issues, but please be assured that we’re working as quickly and safely as possible to restore supplies.
Here's a snapshot of the type of damage that our teams are coming across.
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Our teams continue to work hard to restore customers’ supplies, with many colleagues joining up from other parts of SSEN to help. This team re-erecting a section of overhead line in Aberdeenshire yesterday included colleagues who’d come from our Poole depot in Dorset ⚡️
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JK Mainland have been providing catering at Symbister, Whalsay at the local hall since yesterday. Ronnie and his team have served over 300 meals and they're also providing food to our engineers too.
Huge thank you to the team for their incredible efforts.
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Morning! Troy here until 8pm to help with any
#PowerCut
queries you have.
PS. This is not a true reflection of how power cuts are caused!
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We are working to reconnect the final 560 homes which lost power as a result of Storm Arwen, throughout the course of today.
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Our teams are continuing to do all they can to restore customers’ supplies on Shetland following the extreme weather – in this short video we hear from Ivan Mitchell, part our overhead lines crew from Inverness and see some examples of the damage our network has experienced.
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We're sorry for the power cut affecting the
#WESTERNISLES
,
#ISLEOFSKYE
and the surrounding areas, our engineers are en-route and are looking to have the power back on by 00:30. Thanks for your patience.
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We remain in
#RedAlert
for our north of Scotland area following the impact of
#StormArwen
.
Progress has been made assessing the damage and carrying out repairs, with power restored to 55,000 customers. 60,000 customers currently remain off supply.
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We're very sorry for the power cut affecting
#NetleyCommon
,
#WestEnd
and a number of surrounding areas in
#Southampton
.
Engineers are en route and aim to restore power by 17:00.
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We have welfare vans set up in the following locations providing hot food and drinks to customers without power. If you are in the area, head on down for some food and a hot drink on us (locations subject to review).
Check thread below⬇️
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Thanks to Craig Noble,
@Keltbraygroup
Ops Manager, for sharing these photos of colleagues on their way back after their hard work alongside our teams on Shetland last week - everyone working together to get the power back on was something we'll all remember for a long time!
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We remain at Red Alert status for our north of Scotland area as our teams continue to respond to the significant damage caused to network infrastructure following the impact of Storm Malik.
Read more:
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In addition to this donation, we’re proud to be part of the
@beisgovuk
@energynetworks
Ukraine Electricity Network Support Task Group which is working to donate over 500 mobile generators to provide vital energy support to Ukraine.
We’ve made a £1m donation to the
@decappeal
to support the humanitarian effort in Ukraine 🇺🇦
Our thoughts are with all those affected by the horrific events unfolding there.
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We have now restored supplies to all 23,000 customers in the Western Isles and on Skye who were affected by a fault on our transmission network this morning.
Read more here:
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As part of our series of harvest safety videos, Perthshire farmer, Jim Smith, reminds the local farming community of what to do if you strike a power line while working in the fields this harvest time
#LookOutLookUp
#Call105
@standupfarmer
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Here are some simple steps you can follow to prepare for bad weather and some important advice on what to do if you see a fallen power line or other damaged infrastructure.
#StormEunice
#StormDudley
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#StormArwen
This weekend we’re using helicopters to help us identify and assess damage to our overhead lines caused by
#StormArwen
. The helicopters will take to the sky again in the morning so we can pinpoint damage and restore power to customers impacted by the storm.
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⚡️ We're working hard to restore power to homes impacted by the storm
🏡 As of 4.30pm, we've got power back for 8.5k homes; we're working to reconnect 18.5k more. With bad weather & flooding, this'll take time; thanks for your patience.
💻 Read more at
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Thank you
@PennyMordaunt
for meeting to discuss our response to storms Ciara and Dennis, our investment to support net zero, and the support for customers that need extra help during a fault or bad weather.
Find out about our Priority Services here 👉
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Well done to our engineers who have braved
#StormCaroline
and have helped to restore power in
#NorthRonaldsay
#Orkney
.
Update - Engineers seen here boarding Sumburgh Coastguard helicopter at
#Kirkwall
have now restored power on remote Scottish island of
#NorthRonaldsay
#allsafe
#allweather
. Ongoing weather conditions could cause further damage to Scottish power so please call 105 if affected.
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Our engineers are continuing to carry out repairs in very challenging conditions to restore power to those still off supply following the severe impact of
#StormEunice
A huge thank you to our customers for your patience & understanding while we work to safely restore supplies
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Day two of
#StormOtto
🌧⚡. Our teams were out first thing this morning to repair the damage and re-connect customers. Here are some pictures our field teams have taken while working in the areas badly impacted by the storm.
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We want to bring colour to our customer's lives, not just power! Tell us your favourite colour and we'll paint your local poles to match!
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If you are affected by a
#powercut
in
#CorfeMullen
,
#BH16
6DF, we have a welfare van on site offering out hot drinks and food!
If you'd like a bite to eat or hot drink on us, pop to our van parked opposite the Village Hall, Lytchett Matravers.🫖🥯
Fault reference: GA3967
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Do you know about the new 105 service? In a power cut, simply dial 105 and you'll be put through to your local electricity network operator.
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In association with
#LlamasInternational
we’re now trialling a travelling Llama petting zoo in our Southern Region. Llamas have been proven to calm humans, so we think it may be effective to allow our customers to pet the llamas while we fix our larger faults.
#NoDramasJustLlamas
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Our Subsea team is installing a new submarine cable across
#LochBroom
from
#Ullapool
to Altnaharrie. The project is part of the wider Aultbea-Ullapool programme to improve the electricity supply across the North West Highlands.
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We've changed our name from Southern Electric Power Distribution to Scottish and Southern Electricity Networks.
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👏 Big thanks to our hard-working teams who have helped restore power to almost 48,000 properties following
#StormGerrit
.
🎥 Here's an insight from Charlie Swan a member of our fault team in Aberdeen into some of the work that goes into restoring power to our customers.
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#StormBarbara
snapped a pole in two on Jura.
#StormConor
will also bring continued risk of lightning and strong winds.
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A big thank you to the Medical & Emergency Response team Highland are distributing care packages which have been kindly donated by
@Asda
to our high priority customers in Strathdon, Huntly and Alford areas in Aberdeenshire who have been impacted by
#StormArwen
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We have been working with our resilience partners across Shetland to set up warm hubs after adverse weather conditions caused power outages across the area. Hear from Ian McCormack about the fantastic community spirit at Bixter Community Hall.
#CommunitySpirit
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At SSEN, we know we’re playing a critical role to keep power flowing to our communities.” Taylor Linich, a Mechanical Fitter at Loch Carnan Power Station on South Uist, talks about his role as a critical worker during the coronavirus pandemic.
Read more:
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Last night we had a call from a customer who advised their child's toy had ended up in our substation. Knowing that retrieving it themselves would be dangerous, they called us. Our engineer, Stuart, came to the toy's rescue and delivered it safely back to the child.🐶
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If you're experiencing a power cut, please DM your full address & postcode so we can provide you with accurate information right away.
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We have welfare vans set up in the following locations providing hot food and drinks to customers without power. If you are in the area, head on down for some food and a hot drink on us (locations subject to review).
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When the lights went out on Christmas, Mrs Matthews thought that her family roast was ruined. But after a call to 105 our engineers were on their way to help!
After rectifying the issue, Mrs Matthews grabbed a snap with the engineers that saved Christmas!
#Servicewithasmile
🎄
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This year, we’ve decided to shamelessly showcase our dogs for re-tweets and likes. Season's Greetings from the Social Media team. 🐶🎄
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We have now restored all reported customer faults following Storms Malik and Corrie and would like to thank customers for their patience as our teams worked to safely reconnect over 120,000 homes.
Read the full update:
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As our engineers work tirelessly to repair damages and restore power supplies, our welfare team have been organising food vans to attend some of our prolonged outages to ensure our customers could still have a hot meal when they are without power. ☕
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Our very own Lanre & Kate out on the road in Berkshire keeping your lights on.
#BecomeAnEngineer
#HeForShe
http://t.co/BVPvTKudgA
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Richard started with us at 25 and worked his way up from a Fault Despatcher and is now the Head of Customer Contact Centres in BOTH of our distribution areas.
#NoWrongPath
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Storm Malik update
As of 11am this morning, we have experienced over 120 faults on our high voltage network and our teams have successfully restored power to over 3,800 customers in extremely challenging conditions.
Read more:
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We have a welfare van available at Cowleas Cottage, SO51 0HJ
#Romsey
for customers affected by the power cut in the area.
Feel free to pop along and get yourself a free bite to eat and hot drink on us! 🥤
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If you had a
#PowerCut
, would you know who to call? – Well now you do! Regardless of who you pay your bills to, it’s your distributor you need to speak with. If you call 105 from any mobile or landline you’ll be put through to the right people, and it’s free!
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WELFARE VAN FOR BRECHIN:
Inch Park car park, Brechin, DD9 7HQ.
We have a welfare van for those without electricity. If you are in the area, head on down for some food and a hot drink on us.
Available until 8 PM tonight, and back tomorrow at 8:45 AM for breakfast till 8 PM.
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STORM ARWEN - 10PM UPDATE
We have continued to work throughout today on reconnecting the final homes which affected by Storm Arwen.
Due to today’s weather conditions, approximately 30 properties will be without power overnight.
To read more, visit:
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We've joined forces with
@fire_scot
this winter to look after our vulnerable customers in Moray and Aberdeenshire!
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4
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Storm Arwen: 10pm update
A further 1,000 customers have had their power restored throughout the course of today, with power now restored to over 129,000 customers in total since Storm Arwen first struck.
To read more on this, visit:
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We're sorry for the
#Powercut
affecting
#Dorchester
#Weymouth
#Poole
and the surrounding areas.
Our engineers are responding to this as fast as possible and we aim to restore power by 12:00. Thank you for your patience.
(GA3926)
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With the nation on lockdown, critical workers like Thomas are on the frontline working hard to support the safe and reliable supply of electricity on which the coronavirus response depends:
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⚡ We've now restored power to 46k customers
#stormgerrit
🏠 1.5k will be off overnight, we're giving help & advice.
👷 Teams are working tonight to clear debris hindering access to faults.
☕ Full details of vans serving hot meals from 9am tomorrow are at
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Thank you
@PennyMordaunt
for meeting to discuss our response to a recent fault in Portsmouth. We also discussed our Priority Services that provides extra support those that need it during a power cut. All our priority services are free! More information: .
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Happy New Year everyone, even our pylons are excited for 2018! Remember we are here 24 hours a day, 7 days a week to give you a 10 out of 10 Service. You can drop us a message any time and we will be more than happy to help! ☺️
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If you're without power in the
#MutonCrescent
,
#ForestHill
, OX33 1EJ area, we have a welfare van available for you to come and grab a free bite to eat and hot drink on us! 🍔
#OX33
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4
13
We have now successfully restored power to all customers who lost supply following the impact of
#StormOtto
, which resulted in significant damage to our overhead electricity network across the north of Scotland ⚡
Thanks for your patience, understanding and support this weekend.
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The storm-force winds of Eunice fell an 80ft spruce tree onto our power line near Chichester yesterday. Due to the tree's size and location, it was a highly complex job to remove it with each team member playing a key part in the operation.
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Thank you to the Tayside 4x4 responders who are onsite ready to deliver food from Rapid Response Catering to customers at Spittal of Glenshee
#StormCorrie
#StormMalik
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More of our teams have arrived in Shetland first thing this morning to continue the rebuild of our network and restore power to our customers. A 125-strong team will continue to work until supplies are fully restored.
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2
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Following the extensive impact of Storm Arwen which caused significant damage to the electricity network in the north of Scotland, we are offering enhanced support to our customers and communities affected by the disruption.
To read more on this, click:
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#StormBabet
UPDATE:
We’re making good progress in response to this severe storm.
As of 8.45pm, we’ve restored power to almost 32,000 customers.
Work to reconnect 2,800 more continues. We’re doing all we can in very challenging conditions to repair network damage.
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During Storm Eunice we have received support from our local resilience partners, including humanitarian response charities RE:ACT and ServeOn, who have been working alongside our customer support staff to carry out welfare visits to vulnerable customers.
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4
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We're very sorry for the
#PowerCut
affecting the Isle of Lewis and the surrounding
#WesternIsles
. We have a main network fault but are aiming to restore all supplies by 21:00.
(FF8292)
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We’re giving Wiltshire Air Ambulance a lift with a £4,500 donation from kind-hearted colleagues in our Melksham depot.
@WiltsAirAmbu
Read more here 👉
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Following the extreme snowfall that hit Shetland last week and the amazing community spirit on display as our teams worked tirelessly to restore supplies, our Head of Region, Mark Macdonald has recorded this message of thanks.😊
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🎥 We've been doing a lot of this today - energising circuits ⬇️.
⚡ 40k customers are now back on. 2.9k remain off.
👷 We're still trying to restore supplies, but we expect 1.5k to be off overnight.
📞 We're calling those affected.
☕ Support info here:
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Forfar community benefits from life-saving device at
@Strathmore_RFC
thanks to resilience fund -
@TheBHF
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#StormEunice
update. As of 9pm this evening, As of 9pm we have restored power to 160,000 homes across our operating area, with 25,000 homes currently without supply ⚡️
Read the full update:
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We are proud to have won the Health and Safety Champion - Initiative. Safety will always be our number one priority at SSEN! Thank you
@UtilityWeek
for the award! 🏆
Next we've got our health and safety awards. First up Health and Safety Champion: Initiative. And the winner is
@ssencommunity
. Congratulations - our judges thought this was a standout entry!
#UWStarsAwards18
#UtilityWeekStarsAwards
#UWStars
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