Michael Schade
@sch
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obsessed with customer obsession @openai . I like learning new things—say hi! 🏳️🌈 m @mschade .me
NYC, SF, and here and there
Joined February 2008
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Puigdemont
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地震情報
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#世界猫の日
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南海トラフ
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津波注意報
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震度6弱
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Mossos
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宮崎の地震
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地震発生
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日向灘の地震
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緊急速報
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地震大丈夫
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津波情報
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緊急地震速報
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地震の被害
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M6.9
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#LAST_PARADE_MV
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震度5強
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地域の方
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BAMESIS RELEASE NOW
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九州地震
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熊本地震
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安全確保
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身の安全
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地震のニュース
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九州大丈夫
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地震警報
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M7.1
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宮崎大丈夫
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九州四国
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#InternationalCatDay
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#TekDerdimizKademe
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震度5弱
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Pinned Tweet
We're kicking off a new eng team at
@OpenAI
led by
@cadran_c
. A great fit for ex-founders, Leverage Eng sits at the intersection of leading research, our business, and product, with the goal of accelerating every OpenAI employee and bringing us closer to our customers worldwide.
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My god, White Island volcano in New Zealand erupted today for first time since 2001. My family and I had gotten off it 20 minutes before, were waiting at our boat about to leave when we saw it. Boat ride home tending to people our boat rescued was indescribable.
#whiteisland
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This is so hard to believe. Our whole tour group were literally standing at the edge of the main crater not 30 minutes before. My thoughts with the families of those currently unaccounted for, the people recovering now, and especially the rescue workers…
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Checked photo timestamps. Last photo from me standing on the land was 13:49; this first photo of the eruption was 14:12, about a minute or two into the eruption.
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Last photos: here are the White Island Tour operators rescuing people, timestamp 14:24 (~12-14 minutes after eruption). Endless gratitude to that crew for stepping up as first responders.
I took these and reporters welcome to use with attribution.
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Those are some of the people put boat picked up. Praying for them and their recovery. Woman my mom tended to was in critical condition but seemed strong by the end.
The helicopters on the island looked destroyed:
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(Reporters can use any of these with attribution. Sorry, I can’t keep up with 1-off asks to use, don’t have great service)
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One of my fav early Stripe rules was from incident response comms: do not publicly blame an upstream provider. We chose the provider, so own the results—and use any pain from that as extra motivation to invest in redundant services, go direct to the source, etc.
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Home enables Stripes worldwide to know and learn from one another. Built for individual enablement—whether someone has been here for days or years—we ensure folks have access to information to work in service of our users.
We're growing the small team that builds this!
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I would love to join Google as a single-issue employee. All I want is to implement a multi-line formula textarea in Sheets with comments (à la verbose regex) and then quit.
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Anything I did with little sleep could’ve been done in 1/4 the time and 4x better if I’d just slept first. Also sleeping is wonderful so why skip on that little present life gives us.
The no-sleep culture that you were proud of in your 20’s seems absolutely idiotic to you by your 30s.
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We've made the tough decision to close Kenchi after 2.5 years.
While we couldn't make it work, I'm incredibly grateful to our employees, customers, investors, and friends and family. It's hard to overstate how much your support meant as we built something new—thank you ❤️
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Life update: last week was my last at Stripe. For the last 7 years, I've been surrounded every day by actively kind, talented, hard-working, genuine people from a whole host of backgrounds and perspectives, and I couldn't be more grateful for everything we've learned together.
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That “project” just got a bit longer…joining
@OpenAI
to lead Strategic Projects!
I've been enamored by the people, from the front desk to leadership: curious, resilient, genuine. Grateful to our users who've already shown me so much about what's possible—and all that's ahead!
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Imagine: to cook any meal, you have to first figure out why your knife won't cut, stove won't heat, ingredients won't go in pan together, &c
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After my tweet a few weeks ago, a number of folks asked for more than 1̶4̶0̶ 280 characters about Home. I wrote up a tour through Home covering the history, the features people use most, and why we built it in the first place. Check it out:
Home enables Stripes worldwide to know and learn from one another. Built for individual enablement—whether someone has been here for days or years—we ensure folks have access to information to work in service of our users.
We're growing the small team that builds this!
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Loving my
@remarkablepaper
one week in so much I want to read everything on it — so I built a “printer” that sends any page directly to my reMarkable tablet.
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Ugh I was *just* about to launch my new colorful website with a subtle grid system and animated icons and perfectly executed transitions but some big payments company scooped me. Happens every time.
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a brief pause to share this beautiful dawn in san francisco this morning. the future remains bright. 💕
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We're doing something different with support, and how we work, at OpenAI. Here's an excerpt from a note I sent
@bradlightcap
before joining:
If this resonates with you, I'd like to meet:
* User Ops:
* Engineering:
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Bloomberg Keyboards over the years. The 1990 version is my fav—personal macro buttons, market selector shortcuts!
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📣 Kenchi is hiring! Design, eng, & growth 🎨👩💻🤝
Kenchi supercharges teams. We take age-old efficiency hacks—think the best hits from HyperCard, Automator, and Greasemonkey—reimagined for the modern web and brought to the whole team. Early days, but our results are promising:
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Wow, Apple lets you pick your hold music and one of the options is “sit in silence.” I may just call this line during busy days for solidarity.
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Two bits of advice
@patrickc
gave me a long time ago that always come back to mind:
1. Be the manager you'd want to have.
2. Don't slip into "support voice", just talk normally.
Basically, don't let the officialness of a new title lose the traits that got you that title.
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mira is the kind of role model we deserve in tech—so much respect for her. high integrity, kind, trusting, focused, and wicked smart. lucky to see even a glimpse of her in action <3
Governance of an institution is critical for oversight, stability, and continuity. I am happy that the independent review has concluded and we can all move forward united.
It has been disheartening to witness the previous board’s efforts to scapegoat me with anonymous and
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Obviously this would be crazy—but is a lot like coding today. Fragile dev environments are a high tax and lead to would-be developer churn.
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Two years of exercise + better eating habits: reached goal weight 🤗🎉
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Recruiting firm said they wouldn't work with us because we're only 4 people and they work best with teams of 5 bro that is actually exactly why I reached out 😶
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really wish I had a garage right now
These 4 companies started in garages.
They’re collectively worth $3.2 trillion.
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Oh hey, it’s
#NationalComingOutDay
!! 8 years ago, I came out (ahem, no surprise
to my friends 🙄). But my brother stopped speaking to me. As a testament to the progress: this year we reconnected, and we’ve had the most substantive conversations ever.
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As my thank you for letting me invade your TL with Kenchi tweets, you get this free blooper reel where I learned that building your own lighting rig isn't as easy as it seems (and painter's tape is not the correct tape to use…)
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damn stay at home orders feels like an awfully big hammer just to get a reservation
EXCLUSIVE: San Francisco Mayor London Breed dined at the French Laundry the night after Newsom’s infamous, ill-advised, mid-pandemic soiree at the three-star Michelin restaurant.
@hknightsf
has the story:
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One of my favorite lessons I've learned from
@bkrausz
is flexible product infrastructure. Don't build the feature as-is; build product abstractions that both solve the problem today as well as work for anticipated permutations of the problem for the next ~3 months.
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Can we just put Scott Wiener in charge of SF already. Years of consistently on point policy takes, approachable and community-oriented, and actually critically analyzes new proposals. I'd just give him a blank check on deciding what to do at this point.
Prop E’s passage is perhaps the worst institutional political failure I’ve seen in my 23 years in SF.
Prop E is a dumpster fire.
It‘ll reduce $ for affordable housing/transit, cost SF’s general fund billions, push out start-ups/nonprofits & fuel office sprawl (w increased VMT).
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Someone just said “umm” on a phone call and now I have no clue whether or not I’ve been talking to a bot
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Squeak/Smalltalk is the most playful real environment with which I've gotten to tinker. You can just…drag new UI buttons? Change anything's behavior? Use a lasso tool to select/inspect/modify built-in UI elements?
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OpenAI's long communal tables in the kitchen are a great embodiment of what it's like here.
Working on projects this week that touch many teams; everyone is curious, eager to help, quick to unblock, teaching-oriented, supportive. Lots going on, yet all working together 🥰
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work for a place where you'd be happy to do literally any job just to help out <3
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5 years at Stripe today! From US only to supporting hundreds of thousands of businesses in 120 countries, with a lot more work ahead of us.
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What keeping my notebooks from the last 10 years has taught me is that I've always had illegible handwriting but in a different way each year. Here's to not being able to read my 2019 books before long.
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stripe throwback, 2013 in the pioneer building. that was a great stuffed animal
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Tonight’s dinner menu made with
@figmadesign
and
@EMSL
AxiDraw (and of course
@____brock____
and chef mastermind
@ahiggz
behind the scenes)
#plottertwitter
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A day late but… 💁♂️ It's been 9 years since I came out and life is better in every dimension. My brother unfortunately no longer speaks to me, but the rest of my family is closer than ever before, and I feel fortunate to be my authentic self with my friends, family, and at work.
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I've had the pleasure of working with Glory since April. Many highlights; chief among them is her infectious joy about our technology. OpenAI Days, team training, product deep dives, and even the little questions—warmth, deep knowledge, and pure joy.
To many more years, Glory!
It's been exactly one year since I joined OpenAI (what a year!)
From the launch of what was a low-key research preview called ChatGPT, through Devday, and up to today, I am deeply humbled to be a small part of its journey, getting to work with a passionate, brilliant team who
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will pay for twitter blue if they let me choose my own hit counter style
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United with our users and our mission.
A note to
@OpenAI
developers 🫶:
I wanted to express my appreciation for all the warm, thoughtful, and supportive messages I got and I’ve seen posted across the community.
Despite a moment of uncertainty, our commitment to developers remained steadfast.
In the meantime,
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Nothing is off the table if it helps our users. We love you all <3
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What Google employee can we bribe to get rid of these creepy blob emojis?
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I learned the hard way as Stripe's first Head of Support that forecasting is *the* way to get fast response times. In spite of how critical getting it right is, there are shockingly no tools—just hours and hours of toilsome spreadsheets without good answers.
Assembled fixes this
We’re excited to introduce: Assembled, the workforce management platform for modern support teams. Our vision is to provide an operating system to scale great customer support.
Sign up for a free trial here:
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i knew
@lilianweng
was amazing and that was before i discovered her blog. holy cow this is a trove of well-communicated knowledge 😲
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📣 Big opening at
@getkenchi
: employee
#5
, our first biz ops hire. If you’re founder-minded, customer-focused, and ready to experiment, I’d like to meet! We’ve tons of info at , or this video to meet us first:
michael
@kenchi
.com
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Let's definitely plan an outage the night before a national deadline.
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“a late-night glass of wine […] aided in weight loss (but, it should be noted that the study involved bees, not humans).”
I'll take it.
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@yescynfria
Totally, I think it's a misguided question!
I've found it helpful to listen to what gives people energy (and detracts from), understand why, and over the long run try to pattern match different roles, projects, etc. that map into that. Identify goals from evidence vs hypothesis.
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Just released this for anyone to use! Introducing Send to Remarkable, an extension to send any site to your
@remarkablepaper
instantly.
You can install it here:
Loving my
@remarkablepaper
one week in so much I want to read everything on it — so I built a “printer” that sends any page directly to my reMarkable tablet.
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@palmbeachpink
@Brendan_Kitt
@JasonTDnDDM
@CPinedaNBCLA
@OC_Scanner
@Newsflare
Yes, this :) I wanted to journal the event but not profit from it. More important to spend time with victims and my family than arranging media agreements. But thank you everyone for the thoughtful addition, no harm hearing the perspective :)
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👋 Looking for beta testers for a new product we've been working on. Modern mail merge: deep autofill integrations, individual email customization, and more.
If you send a lot of similar types of email and still want each to feel personal, I'd love to hear from you. DMs open.
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so does the bloomberg terminal come with this NY apartment listing or is it BYOB
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Our users and real world impact is what drives us, and that’ll always be true:
So. About
@OpenAI
. I've been bombarded by sales calls from rival LLM companies seeking some opportunistic business wins. That's fair game and business is a contact sport so I get it. And we were already evaluating backup providers as a hedge before the drama. But the reason we're
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Tweeting feels like shouting into a void but for the avoidance of silence: the H-1B and broader immigration suspension is not representative of what we want. America is better with immigrants and the rich perspective, ingenuity, and passion you've brought to make America America.
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if I've learned one thing from
@chughesjohnson
it's that you don't have plans until you put them on giant sticky notes
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Recently solved 8-year-long health issue! Previously dismissed by some docs, taking an active role made all the difference:
Treat doctors as contractors. Create project overview summarizing symptoms and leading theories.
Data data data. Watch, activity logs, & labs
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Oooh, the new
@ProductHunt
hub pages are slick—haven't seen a landing page like this before for companies. Reviews, news, big screenshots and videos, launch deep dives. It's like a resume for products.
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hard to calibrate for recency bias, but this feels like the best month of work i’ve ever had.
right combination of people, tech, and vision i’ve sought out for years all coming together just right. feeling very lucky 🧘♂️
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@chill_phamm
Great, you made it to round 2! For this stage, please create a Design Component Library and migrate our existing architecture to it.
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