Patrick Millegan
@pmillegan
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Product @shopify Customer Accounts & Login • Invented shorts with pockets that work™️ @keapathletics • Blazers fan #ripcity
San Mateo, CA
Joined March 2011
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Pinned Tweet
Today at
@Shopify
we're announcing Customer Account UI extensions will be released to all merchants in *Dec 2024* 🗓️
To get co-marketing & become a launch partner apply w/ the link in the next tweet 🔗
we're also shipping *5 new dev features* today-
what you need to know👇
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everyone in tech when Jack Dorsey came on the screen
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This week at
@Shopify
we launched v1 of New Customer Accounts!
Before, to allow customers to manage orders, merchants used several apps *each w/ its own login* 😳
The new sys will allow customers to do everything *w/ one passwordless login* 🥹
Here's what you need to know👇
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Today
@shopify
we launch New Customer Accounts to Shopify apps!
This enables devs to build apps *directly into the new portal* w/ no added customer login 🙏
Adoption has been HUGE (below) & *the best apps will be up for co-marketing at launch to merchants in 2024* 👀
more👇
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@BrantlyMillegan
@morebang69eth
@Shopify
The more reactions with gifs in support of this will make it easier for me to build a case to prioritize🙃 If you believe please post more !
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If you wanna see
#SIWE
on customer accounts, harass
@alex_danco
with gifs
👇👇👇
@BrantlyMillegan
@pmillegan
@morebang69eth
@Shopify
I am pretty sure we could get this built in a hack days - length period of time
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@morebang69eth
@Shopify
I'm in on
#SIWE
, lots of other competing priorities at the moment but something that we'd love to support in the long term 🫡
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@volodarik
Oh man - what a move !
This just sent me down a google rabbit hole for the last 10 minutes ha! 👇
Found an interview with the legend himself
@ericmartin128
…
According to the article he tried google ads but spent majority of $18k on
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all packed and heading to the airport for
see you all in Toronto soon ! 🫡
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talking Shopify & Customer accounts stuff at lunch with the legends
@kinngh
and
@MurmeltierS
before all the festivities begin !
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👋 👋
Come talk Customer Accounts with me
@nicklenko
and the team at the Extensibility Everywhere Booth !!
LETS GO
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@lulumeservey
💯 POTUS announcing dropping out of race on X makes this even more clear
X is simply the place for all press releases, statements, and news
everyone checks someone’s twitter account to see their official response including POTUS
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👏 PSA - *HIRING multiple devs* to join the cause of building the best login & accounts for commerce possible
experience w/
- identity/auth
- shopfiy dev
- caring abt what u build
is this u? -> pls DM resume/work examples. will refer best fits to hiring manager 🫡 more👇
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The estimate to fix my car from a nearby body shop was $2271.64.
But I ended up getting it fixed for just $500.99
An amazing online business is the reason why.
👇👇👇👇
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👏 PSA 👏 Shopify New Customer Accounts supports custom subdomains
TIL you can setup a custom subdomain for New Customer Accounts feature in
@shopify
🔥
Shout out to
@pmillegan
for his work on it and tips!
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your Shopify app can check if a merchant is using new or classic customer accounts
query the CustomerAccountsV2 object in the admin api
there’s not a webhook yet for this but it’s coming
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order action menu extensions in New Customer Accounts are 🤌🔥
the best shopify apps will look to display them based on most relevant fulfillment statuses
use the customer account api
& check fulfillment status to do this
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👏 if you are a Shopify app developing ui extensions for the upgraded thank you page and order status pages I would highly recommend taking a look here
use this to detect when merchants upgrade to simplify the onboarding experience
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a close friend of mine is Santa at Macys in New York & asked 3000+ kids what they want for christmas
here's what they wished for:
- LEGOs (
#1
by far)
- Barbie Dream House
- American Girl Doll
- Pokemon Cards
- Squishmellows
- Slime (girls esp)
- Nintendo Switch
- PS5
more 👇
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where to find Shopify Customer Accounts at next week 👇
10:55a, storefronts stage!
1p, workshop demo-ing all new extensibility features!
ALL DAY
- account UI Extensions at Extensibility booth
- customer account API at Storefronts booth
SEE YOU THERE
Start mapping out your day at .
Mainstage, roundtable & workshop details just dropped ⤵️
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👏new shopify webhook
…
this makes it easy for shopify apps to know when merchants switch from classic to new customer accounts so that you can change the experience automatically while classic accounts still exists (👀)
three ways to test 👇
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welcome to Shopify, Gil !
I’m excited to share that
@Shopify
has acquired
@CheckoutBlocks
!
From day one, our goal was to help as many Shopify merchants as possible to customize their checkouts. This acquisition allows us to succeed on an even bigger scale. What does this mean for Checkout Blocks? Only
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ppl that use
@SlackHQ
how do u feel about the ability to type “:” and get to any emoji you want super fast?
annoyed i cant do this on twtr / other sites when typing. the ux is so good
probs my favorite feature on slack, custom emojis are close second
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the Shopify community is the f🤩king best
making commerce better for everyone requires everyone’s help
@0xFAB10
is a legend for this
feedback is always welcome, see replies for my responses
long Shopify 🚀
Shopify's new customer accounts: what I dislike.
Before starting this "rant," I want to say that I do like Shopify, its environment, and its developer focus.
However, I believe the new customer accounts feature is a misstep. Let's begin.
1: The name, or the lack thereof. 1/10 🧵
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hey shopify twitter friends 👋
what advice do you have for Product Managers at Shopify who want to get more involved on twitter
wrong answers only
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(For context: I've personally run a shopify store for the last 8 yrs and I've wanted this feature for a long time 😅. I joined
@shopify
15 months ago and have been working with a great team to fix this exact problem. Link to my shop here- )
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PSA 👏more and more brands are selling b2b AND d2c with B2B on Shopify (see investor slide)
this is huge new opp for Shopify App devs to build for b2b customer use-cases with New Customer Account extensibility
this space is wideee open and still in dev preview
more 👇
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New customer accounts for Shopify Apps is in *Developer Preview*
so now is THE time for apps to build their experiences in the new portal b4 merchants have the ability to adopt them
and i'll repeat: *the best apps will be up for co-marketing when we launch to merchants in 2024*
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Just like Shopify Checkout ( whaddup
@mcfazeli
👋 ), Shopify App Developers can build UI extensions for the new customer account pages
Here's what the extension targets look like for...
- order index page
- order status page
- profile page
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was chatting with
@bennydotevents
yesterday, and he asked me:
how do we make the Shopify app ecosystem / community even better and healthier for devs, merchants, shopifolk and everyone in between?
what do u all think? what are the most important problems to solve
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TRIVIA: Jake Layman has never scored less than 17 points in an NBA game. This is better than Michael Jordan (8).
#GoBlazers
#insidethenba
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3/ extension collections pair super well w/ another new tool: *default extension placements*
💔before, when merchants added block extensions they defaulted to first available target
🥹now, when merchants add extensions they default to the placement defined by the app dev
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2/ *extension collections* are a new tool for devs to group extensions that are designed to work together, making it simple for merchants to turn on multi-extensions experiences
when extensions are in a collection, they’re displayed together in the Apps tab like this
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Here's the Passwordless login flow.
(Finally, the end of password reset requests)
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hey
@TigerWoods
👋 helluva run
when you’re ready, you should check out
@Shopify
for your next chapter
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As a merchant, I just want a single space that I control where my customers can login once and do things themselves.
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This means there are often distinct portals for each interaction which fragments the customer experience creating moments where the customer types in their order and email address *twice* if they want to track their package (parcel panel) and then file a claim (route).
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There are a tonne of exciting opportunities for apps to build into new customer accounts (returns, order tracking, subscriptions, loyalty, reviews, etc)
BUT ☝️
the most blue ocean opportunity imho is to build extensions that support b2b customers in new customer accounts 👀
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If you have question, or want to jam more on where we're going with customer accounts, feel free to reply on the thread or shoot me a DM 🤝
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You can find the developer documentation here :
(There are a few tutorials in there to help get started 🙏 )
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@EricMillegan
organized a survivor game for our family trip. Just completed first immunity challenge
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Re-ordering & Customer self-serve returns are supported natively in New Customer Accounts for now.
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i will be there 🫡
bring your questions about Shopify new customer accounts !
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you can set default extension placements for all your checkout & account extensions in the extension.toml file like this (see screenshot)
here's how:
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New Customer Accounts also natively supports B2B on Shopify (Plus Only).
Learn more about B2B here:
or incessantly tag
@mcfazeli
with questions 😁
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When a new page is needed, developers can create a "full-page" extension that can be accessed by customers through the top-nav (next to "orders"), another extension, or wherever the merchant decides to link to it in their experience.
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If you have question, or want to jam more on where we're going with customer accounts, feel free to reply on the thread or shoot me a DM 🤝
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As a merchant, I receive emails like this one from customers all the time so I use apps that enable them to complete tasks directly on their own.
There's many great apps, and they often specialize in a specific interaction (returns, claims, subs, referrals, etc)
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Thank you to entrepreneurs that are solving hard problems that make people’s lives better 👏
Keep Building 🚀
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By launching version one of New Customer Accounts we took a huge step toward making this happen.
V1 of New Customer Accounts comes with
1) Passwordless login
2) A new account portal that's brandable and includes a few native features.
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If you're trying to decide between New Customer Accounts and Classic Customer Accounts here's a table that breaks down the differences.
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Our goal is to make New Customer Accounts better in every way, so keep an eye out for lots of new capabilities and features.
Here's a few things that are already in the works.
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"I read the book and followed the instructions" - Me at work tomorrow whenever anyone asks me how I did anything
#GameOfThrones
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3) Sign In with more than just your email. Sign in using your
@shop
account, passkeys, or phone number on the Passwordless login page.
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if you were head of product at uber eats
would you ship this push notification ?
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if you're a developer building customer account UI extensions and have questions ! my DMS are open and I'd love to connect with you
OR
post directly in our public issue board on github here:
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Branding for the new account portal comes directly from how you style your checkout.
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Shopify Customer Account Launch Partner Application:
@nicklenko
, myself and co will be reviewing each of the applications 🫡
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Alongside extension APIs & external network calls, apps can use the same components as Shopify Checkout (& some new ones) to build experiences that will feel native to merchants' customers
Here's a community figma that includes all the pages & components
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app devs can set the display, collection, and extension labels that appear on the editor in the extension.toml file
collections are especially great for use-cases like loyalty, subs management, returns, etc 👌
here's how:
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1) Customization and brandability of the passwordless login page.
(This stings that it's not ready yet, but it's coming I promise!)
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out in NYC for the week and getting some mid-week nets / celtics
crowd is chanting “ben simmons is a liability” & Tatum has 31 in the first half
🫡
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"Classic" Customer accounts will continue to exist and merchants can switch between New Customer Accounts and Classic Customer Accounts in settings.
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5/ SIX new UI components for devs to build with !
Progress Bar, Dropzone, Toast, Menu, QR code, Avatar
find them here:
or in
@nicklenko
's tweet below!
✌️brand new UI components for
@ShopifyDevs
building customer account UI extensions!
- Progress
- Avatar
Grab them from our figma file:
Progress docs:
Avatar docs:
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☝️ Full-page extensions in Shopify new customer accounts are a BIG deal btw 👀
opens a nearly endless amount of possibilities of what can be built by Shopify Devs to support merchants' customers
When a new page is needed, developers can create a "full-page" extension that can be accessed by customers through the top-nav (next to "orders"), another extension, or wherever the merchant decides to link to it in their experience.
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"Classic" customer accounts will continue to exist and there is no deprecation timeline yet 👍
The focus remains on making New Customer Accounts better in every way, so keep an eye out for lots of new capabilities and features throughout 2024
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1/ HUGE improvements to the Checkout and Accounts editor
from the *NEW* Apps tab, merchants can now see, search, and add all available blocks from one place
once a block is added, the *NEW* inspector allows merchants to reorder, or delete blocks right from the preview
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4/ write to metafields directly from the customer account api when a customer is logged-in
this is huge for building experiences that allow customers to share or update info about themselves directly to the merchants data in Shopify
how to build:
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Had an all-time Christmas moment in my neighborhood this morning!
👇👇👇
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to make it even easier, merchants can add blocks directly to section of their choosing
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Classic customer accounts will continue to exist for now, but not forever, it will eventually be deprecated. No timeline yet.
The focus remains on making New Customer Accounts better in every way, so keep an eye out for new features and pls keep the feedback coming!
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Extremely exciting launch at Shopify today👇
Extensibility on customer accounts is here
✔️ Extend existing pages
✔️ Add highly visible order actions
✔️ Build full-page extensions
Here's a preview ⬇️
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2) Support for 3P apps directly in New Customer Accounts (think Checkout UI Extensions).
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That moment when you realize that sneezing into your arm and dabbing is the same thing 😳
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so what will ppl sell in order to buy bitcoin ETFs tmrw ?
$TSLA stock
31
their house
22
gold, bonds, etc
27
Magnificent 7 stocks
38
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Homie just sent me this EPIC parlay… $15 to cash $22,993.99.
He’s hit every leg with only Liberty +16.5 over my Oregon Ducks remaining.
He asked me for advice.
Does he let it ride or hedge $10k on Oregon? 😂
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Scaling FB/IG ads for DTC brands are tricky. Here's each category that matters and how much it impacts your CPA.
(30%) Product
(20%) Ad Creative
(12%) Audience Targeting
(12%) Price
(8%) PDP
(8%) Sales Funnel
(7%) Campaign Setup
(3%) First time offer
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0
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10