OIA
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The OIA is the designated operator of the Scheme for reviewing student complaints, established under the Higher Education Act 2004.
Joined July 2009
Last week, we published a new strategy based around objectives & key priorities through which we fulfil our purpose to improve students’ experience by resolving complaints fairly & independently & using the learning we gain to influence change Learn more
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Our Head of Public Policy, Charlotte Corrish was a guest contributor on the latest Wonkhe podcast. 🎧
NEW on Wonkhe: This week on the podcast OfS is introducing new protections for some students - but will they come fast enough and who will they apply to?
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This webinar includes an introduction to the OIA’s complaint scheme and our remit, and explains how we look at complaints. We will also highlight key documents like the GPF, and other useful resources including our toolkits and case summaries.
Our 'Introduction to the OIA and our resources' is a FREE level 1 webinar suitable for new OIA Points of Contact, new sabbatical officers, student advisers and colleagues who wish to know who we are. 📅11 February | 10am Register your interest now
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In the January edition of our e-newsletter: 📄OIA Operating Report 2024, new strategy and Operating Plan 2025 💻Webinars and workshops update Read and subscribe to our mailing list
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We have published our Operating Report 2024, new strategy and Operating Plan 2025
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On the agenda for our upcoming SRB workshop… 🔸Updates from our Scheme 🔸Discussion groups exploring issues affecting disabled students 🔸Case study breakouts - issues we see in complaints from disabled students 🔸Guest speakers Register your interest
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In our FREE accommodation complaints webinar we will look at disruption, eviction and disciplinary proceedings, highlighting key points for providers to be aware of, the OIA’s approach to these cases and case studies. Interested. Register now
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Our 'Introduction to the OIA and our resources' is a FREE level 1 webinar suitable for new OIA Points of Contact, new sabbatical officers, student advisers and colleagues who wish to know who we are. 📅11 February | 10am Register your interest now
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Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do. Learn more about our Rules
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Student representative bodies play an important role in supporting students who are unhappy with something they have experienced. Learn more
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In our latest casework note published back in December, we cover some of the issues we see in the small number of complaints we review from students who have transferred to a new course, campus or provider before completing their studies.
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You can complain to us about anything a provider has done or failed to do. This might be about a programme of study, a service or a final decision of the provider’s disciplinary or appeal body. There are also some things we can’t look at. Learn more
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Our operating hours during the festive break ❄️ 24 Dec | 9am - 3pm 25 - 26 Dec | Closed 27 Dec | 9am-5pm 28-29 Dec | Closed 30 Dec | 9am-5pm 31 Dec | 9am - 3pm 1 Jan | Closed 2 Jan | normal hours resume
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Along with our casework note, we published ten case summaries on complaints we reviewed from students who have transferred to a new course, campus or provider before completing their studies.
We have today published a casework note and some case summaries of complaints relating to student transfer. Read more
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In the December edition of our e-newsletter: 🔍Casework note and Case summaries - Student transfer ❄️Festive opening times 🔨Toolkit for providers Read and sign-up to our mailing list
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Our Head of Public Policy, Charlotte Corrish, reflects on what the complaints tell us about the practicalities of student transfer following our recently published casework note and case summaries.
NEW on Wonkhe: As the prospect of course or provider closure looms larger, Charlotte Corrish reflects on what student complaints tell us about the practicalities of student transfer
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Our 'Introduction to the OIA' leaflet includes information and guidance about our review process for students or their representatives who want to complain about a provider which is a member of the Scheme. Download from our website
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We have today published a casework note and some case summaries of complaints relating to student transfer. Read more
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Our Completion of Procedures Letter guidance explains how and when providers should issue Completion of Procedures Letters. Learn more
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When a complaint is Justified or Partly Justified we will usually make Recommendations. Our Recommendations aim to put things right for the individual student and, where appropriate, to improve procedures or processes. Learn more
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