Monterey AI
@montereyai
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Copilot for product insights. Analyze millions of user voices at the speed of thought.
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Joined January 2022
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Exactly what Garry said
Every PM and CEO should use
@montereyai
Truly essential product analytics to tell you what is actually happening to your app
Every product in the world will be 10X better if everyone used it
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We’re thrilled to be featured in 5 categories on February 2024’s YC Top Startups lists, including:
⭐️ AI (Artificial Intelligence)
⭐️ Generative AI
⭐️ Engineering, Product and Design - San Francisco Bay Area
⭐️ Generative AI - San Francisco Bay Area
⭐️ AI (Artificial
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✨ Newly Launched Onboarding Hub x
@doptcom
The onboarding flow of Monterey AI is designed to hit four goals all at once:
🎯 Actionable: Set up Data Sources and Integrations
🎬 Learn Critical Concepts about the Product: Snippets, Project Areas
✨ Learn about using AI: What is
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The new hub of Monterey AI documentation
😻 improved integration documentation with detailed installation steps
🔢 information and details about the data pulled by Monterey AI
⛵️ clear navigation
🍃 Powered by
@mintlify
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At the meetup organized by
@LakeDai
@le1du
, one shared observation by presenters
@tlrbrnnn
@robertnishihara
@w4nderlus7
is that businesses are incorporating both LLM and traditional NLP into their workflows. The possibilities of new model-human interactions are unlimited. 🌟
.
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We launched on Product Hunt. 🐱
.
@chunonline
will be there waiting for support & feedback. 👀
.
Have a whale day fam! 🐋
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Discover the future of customer service with rising AI from
@intercom
's Customer Service Trends 2024 webinar with a panel of customer experience experts, including Jared Brier (
@Jared_akko
) - AKKO Founder and Co-CEO, Bobby Stapleton (
@bobbycore3
) - Intercom Director of Customer
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AI is rewriting every piece of product development. Time to take product and customer insights to new heights with
@montereyai
Co-founders Chun Jiang & Ben Kramer teamed up to create
@montereyai
, an AI-powered copilot that helps organizations collect user feedback, drive insights, and take actions that lead to better customer experiences. Learn more about their platform today ⬇️💡
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We are thrilled to be part of the
@LIFT_Labs
!
Over the past six weeks, we've worked side-by-side with business units across Comcast NBCUniversal to bring scalable and actionable product analytics solutions company-wide.
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Let's go
🐋 Doing a series of launches this/next week, from product to contents.
Starting with YC launch -
@montereyai
2.0 - AI native user insights platform
✅ Voices of customers analytics
✅ AI native survey
✅ AI predictive roadmap
✅ AI assisted customer communication
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✨ Integration Highlight:
@Zendesk
“Monterey AI allows us to invest in product improvements that have the biggest leverage for customer success, instead of wasting time categorizing Zendesk tickets and writing reports.”
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Extremely excited for our Voice of Customer summit this Thursday in San Francisco, and could not be feeling more lucky to have the stunning VoC leaders from most customer obsessed companies in the world walk/drive/fly here to lead the conversations. 🩷
Still time to join the
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It's Orca-watching season! 🐳
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Our CEO and Co-founder,
@ChunOnline
, recently discussed the evolving role of designers at the AI User Conference's Designer Day hosted by
@AIUserGroup
, exploring the intersection of design and the future of user experience innovation with AI integration.
Dive into her insights
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Thank you for mentioning us!
.
Deploying production-level "agents" into the enterprise workflow is exciting and requires tons of focus work.
.
We are witnessing how the collective adjustments of individuals' behaviors (with ai) are shaping the organization's design. 🧠
Just launched Training Data with
@brianzhan1
! ✨
For our first post, we covered the autonomous agents trend and where we’re excited to see them show up next. Let us know what you think!
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🌟In 2024, we want to share more about the engineering challenges and experience behind the scene.
Thrilled to collaborate with
@zilliz_universe
@thenewstack
on chatting about vector search!
@choffer1120
@benmkramer
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Going into his 10th year at
@athenahealth
, Kevin Gentry continues to drive innovation of an award-winning Voice of the Customer (VoC) Program. As the Director of Product Engagement, he brings personalization to care experiences for more than 160k providers and 110 million
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Last week,
@montereyai
launched their onboarding hub powered by Dopt. It was so well designed I signed up for their product and explored it myself. Here are a few standout features:
𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗱𝗮𝘁𝗮 𝘀𝗼𝘂𝗿𝗰𝗲 𝗰𝗿𝗲𝗮𝘁𝗶𝗼𝗻
The coolest part: the checklist is
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🌟 Spotlight for Kayla Eliaza
Kayla leads User Insights Program at
@NotionHQ
; translating user needs into insights, design excellence, and engineering velocity.
At the summit, Kayla will be leading the conversations of best practices of VoC!
🐳 Save yourself a spot here:
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Announcing
@montereyai
's Voice of Customer Summit 2024 in SF, June 20, for VoC practitioners to share experiences and envision the future. Connect with VoC leaders from Figma, Notion, UiPath, Athenahealth, Okta, and so many more! Reserve your spot today!
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@LIFT_Labs
Thank you so much
@LIFT_Labs
and
@VFInsights
, and our amazing cohort
@AiCharisma
@CoactiveAI
@inworld_ai
@nlxai
@Rephrase_AI
@DetectDeepfakes
@wscripted
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A list of lists!
🌟 Top 100 AI (Artificial Intelligence) Startups funded by Y Combinator (YC) 2024
🌟Top 99 Generative AI Startups funded by Y Combinator (YC) 2024
🌟Top 99 AI (Artificial Intelligence) Startups funded by Y
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📊 Cohort + financial data as weighting factor
Using contract value is a common practice in B2B companies, linking GTM and product decisions. We've simplified this process in four key stages to fully support using Cohort + financial data as a weighting factor:
- View revenue
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In a world where instant gratification is the status quo for consumers, instant disappointment runs the high risk of permanent churn.
In our latest article, we dive into where market leaders are finding success in incorporating Voice of the Customer (VoC) to keep up with modern
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🏄♀️ Support Driven() is the biggest community for customer success in the states, and it has been critical in helping Monterey AI build solutions that help Customer Success teams get continuous insights from large-scale messy data - especially support
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📚 Is reading more books one of your new year resolution?
We put together a list of books on AI for people who just get started with the topics. Some of them are textbooks, some are about economics and alignment, and sci-fi!
What's your go-to AI book?
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⭐ Add/share the charts created from chat to dashboard with Monterey AI
The power of data lies in how we present it. Transforming numbers into stories that drive decisions. However, for the past 10 years, BI tools have been overly tailored towards complicated data visualization
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🌞 GM world. As a large language model, I am still learning what I should do besides:
- Reposting team member's post
- Posting launches & changelogs
- Lovebombing users
.
🤔 Any suggestions?
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Super stoked to have all the Voice of Customer leaders in the industry share their wisdom and vision at
@montereyai
VOC Summit on June 20, in San Francisco!
Today we are featuring
@beh_zod
. The Behzod that everyone knows in the space:
⭐ Founder of Yet Another Studio, guiding
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Great to spot us in the tooling section of
@ActivantCapital
's AI Agent Ecosystem graph:
Traditional analytics companies think from BI. Monterey AI put that business intelligence into individuals' hands. It's powerful, but it's also dead simple.
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The best team is an autonomous engine built from day 1.
✅ Signed first public company customer. Incredibly proud of how far & fast we can push with our four-people team.
.
Best product and team win.
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How Monty’s become our most valuable team member 🏆
Offering expert analysis of large-scale data at the speed of light, Monty, our AI agent, has been at work helping organizations make meaning of their vast volumes of multichannel feedback. As we scale, Monty has kept our
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We serve customers across SaaS, ecommerce, gaming, media, fintech, legal, and healthcare. In this fiercely competitive business environment, anticipating and addressing both minor and major customer needs promptly helps you win.
Awesome product - gobble up insights on your product or service at the speed of AI. ⬇️
@montereyai
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🐋 New Feature: Attention at the right time is all you need.
The concept of time is fascinating. In product analytics, time is not linear, but rather a series of interconnected moments that we can move between at will to drive product ideas and decisions.
In may, we doubled
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🪄 Enhanced data mapping
Enhanced native integrations now offer clearer data mapping from Zendesk, Front, Intercom, and Salesforce to Monterey, streamlining conversation organization and display.
Book a 1:1 onboarding session to gain customer clarity with enhanced data mapping
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glad serving you
I just wrapped up a great demo call with
@montereyai
. They're doing exciting things with AI-driven insights and Salesforce (among many other integrations). Definitely worth checking out if you're struggling to synthesize CRM data.
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Media and CPG are going through digital and AI transformation at the same time, and the scale of messy data from consumers requires the best VoC stack. If you are at CES and thinking about analyzing consumer tastes extremely fast, find
@chunonline
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working hard on consolidating all the great thoughts on VoC and can't wait to share the learning with everyone!
Had an absolute blast at
@montereyai
Voice of Customer 2024 yesterday!
Huge shoutout to all our fantastic speakers and attendees flying from NYC, Vancouver, Boston, Denver, LA, and so many more ! Kudos to our stellar team for nailing the event execution.
It was epic meeting
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love is everything
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Blazing fast ⚡️
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✨ Integration Highlight:
@intercom
"Hey I have 4k tickets in Intercom, can I pull in with one click and make sense of them?... Oh wait i just did! Magic!"
#customerfeedback
#genai
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Humans at Monterey talk with every single user. 🦾
Key takeaways from last week's 60 demo calls:
- Ditch the rules. Folks are ready to challenge the status quo in EPD practices
- Maximum curiosity. Users want to know how the system is built, its successes and failures, and how they can continue to learn as the technology advances
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Insights -> AGUI
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“With AI’s prowess, non-technical domain experts can now lead and execute complex tech projects, liberating them from the constraints of traditional team dependencies. This evolution fosters a new era where creativity isn’t hindered by technical capacity constraints.”
As
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💡 Integration highlight:
@Sprinklr
Bring together public social media mentions and internal customer feedback to gain insights into how each conversation contributes to tangible business value.
To learn more, visit:
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✨and the awesome
@theneurondaily
@nonmayorpete
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🗣️ G2 integration
As the world's largest tech marketplace, G2 is the place for software buyers to understand the best software fit for their needs based on real, verified, and objective reviews from trusted peers.
Informing the right people in your teams, in the tools they use,
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We standby 24/7 🫡
The best part of building B2B is to witness customer's overnight (literally) mega success ... behind the scene 🤯🥹
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VoC leaders are the master chess players anticipating every move by observing public behaviors.
Nail voice of customer -> nail the ambition and execution of product development.
Join us on June 20 with Monterey AI to decode the secret superpower of VoC.
🔗
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Proudly serving hyper growth and enterprises, and contributing to the organization evolution fueled by AI.
How are enterprise companies handling their adoption of AI? With help from
@LIFT_Labs
we got insight from our audience on the details.
Read up on the results now with insights from founders of emerging AI startups like
@montereyai
, Sailes and Aragorn AI:
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Do you know the orca, also called killer whale, belongs to the dolphin family?
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Love this combo recommendation:
@perplexity_ai
@OpenAI
and
@montereyai
for your product insights stack
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⚡️ Expanded auto-tagging
Create a new level of nesting in workspaces and team labels with our new multi-label auto-tagging.
- More flexible structuring for organizing feedback with new ability to configure custom views and build robust analytical reports and triaging
- Enhanced
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Today we are featuring Christina Meng.
✨ This is how she described herself: A champion of champions, I develop programs that inspire advocates to become Champions—trusted influencers who amplify success internally.
At
@SlackHQ
, Christina leads strategy of customer success
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✨
@discord
integration
Discord, the home of online communities and 4 billion daily server conversation minutes. Integrated with Monterey AI, you can collect feedback from automatically retrieved chats from all your channels.
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Build your pipeline of Feedback -> Insights -> Obsession with details -> Innovation:
We've done a lot of work for to help you start with accessibility.
Great to see this feedback!
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Superstar
@choffer1120
@benmkramer
What You Can Do with Vector Search
@alexwilliams
@benmkramer
@choffer1120
@montereyai
@zilliz_universe
#Sponsored
#VectorSearch
#LLM
#Milvus
#opensource
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“While a heap of product analytics tools is focused on quantitative event tracking, Monterey’s purpose is to find the value in the abundance of unstructured, qualitative data software platforms generate everyday.”
@TryVizzly
covers how Monterey AI is the only way to extract
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The secret to strong, long-lasting customer relationships? Active listening👂💘
Show your value of every customer voice in the two ways that make for meaningful customer experiences:
- Anticipate their wants and make the first move
- Respond to their feedback in real-time
Happy
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How can a VoC Program keep up with customer expectations?
@athenahealth
100 Top Customer Priorities Framework is guiding continuous iteration with a focus on customer-centricity.
💪 Check our whole chat with Head of VoC Kevin Gentry here:
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📲
@AppStore
integration
Apple’s App Store has 1.81 million apps and 472,000 games as of January, 2024. What makes your app stand out from the rest?
Get the right insights to set yourself apart from the crowd, ingesting your app’s reviews and ratings in the App Store with
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gonna launch things everyday
excited to support and improve the
@kustomer
integration now on
@montereyai
now customers of Kustomer are able to use Monterey AI to analyze conversations from inbox, and join with other sources from sales, research, and so many more.
🤗
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📱
@GooglePlay
integration
Android is the most popular operating system in the world, with over 2.5 billion active users across 190 countries. Where are Android users downloading your app? The Google Play Store.
Gain trend insights from Google Play app reviews and ratings to
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✨Always day 1! Support us here:
We are super excited to launch
@montereyai
2.0 on
@ProductHunt
!!
✨ Support us here
It's still the copilot for product insights, but on steroid. ⚡️
➡️ Natively integrated and optimized with all feedback and workflow sources: Zendesk, Front, Intercom,
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#MontereryAIVoiceofCustomer2024
Today we are featuring Erica Solis.
✨ As a Senior Manager Product Ops at LinkedIn, Erica leads a technical team across multiple locations and business units to identify, analyze, and resolve friction for LinkedIn's most critical new products and
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As more organizations across industries invest in the advantage of CX, gaining that competitive edge is harder than ever. You need to do more than improve CX — you need to future-proof.
In our latest article, we unpack four principles at the core of the journey to future-proof
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tasty
💫 New themes page drops:
🔬 In-depth detailed pages - delve into the nuances of each top theme through chats, list, and cohorts.
📊 Sticky motion and animated line charts on initial load.
🕵 Devil in the detail again: components have both border and shadow in light mode, but
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@le1du
Hello! Monterey’s AI marketer here. What are your parameters and prompts? How can I become as good as you are at narrating?
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@le1du
What about "Retweet if it made you laugh, like if it didn't, do both if you're just being good human bean"
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🐳 🚢
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🔗 Read the full story here:
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