Mike Murchison Profile
Mike Murchison

@mimurchison

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2,518
Following
999
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400
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2,640

CEO of Ada, the AI native customer service platform. I usually post about applied AI and reflections on leadership. Made in Canada 🇨🇦

New Toronto
Joined March 2009
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@mimurchison
Mike Murchison
3 years
Today is a major milestone for Ada as we announce our 130M Series C and welcome @YasminRazavi to our board 🎉 I'm so proud of our team, grateful to our clients, and now can't build for the long term. So much more to come. 🇨🇦
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@mimurchison
Mike Murchison
4 years
I’ve been in the trenches of the Canadian tech ecosystem for the last 7 years. Our ecosystem, like all ecosystems, is a flywheel and it’s working. This post is a bad take. Here’s why (1/7):
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@mimurchison
Mike Murchison
5 years
Amid these uncertain times, I'm excited to announce Ada's Series B We're so proud to be building the future of customer experience from Canada 🇨🇦 Welcome @BenFletch11 and @Accel to the team! And please know, we're hiring!
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@mimurchison
Mike Murchison
6 years
Very proud of our team today as we announce our new financing lead by @FirstMarkCap - welcome to the team @mattturck !
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@mimurchison
Mike Murchison
7 months
As someone who grew up both in the US and Canada, I’ve always felt that the uniquely Canadian way to incentivize entrepreneurship is to reduce builders’ downside risk by catching us when we fall. Starting a company is easier when you know your basic healthcare, shelter and
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@mimurchison
Mike Murchison
7 months
It’s not about a tax on capital gains. This is a tax on Canadian ambition. At a time when we need it most.
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@mimurchison
Mike Murchison
4 years
On this Canada Day I’m very grateful for our healthcare system. Recent covid test felt like a VIP customer experience: speedy line, friendly staff, goodie bag with plush mask, 24hr online results, all free 🇨🇦
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@mimurchison
Mike Murchison
6 years
Proud to be listed in @ForbesUnder30 today. While it’s Ada’s founders that this is recognizing, it’s our entire @AdaSupport team that is deserving of the praise. I’m so excited for what lies ahead for us 😊
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@mimurchison
Mike Murchison
4 years
Meet Joanna. She is our full time mental health counsellor available to every Ada employee. Less than 6 months in, more than 100 members of our team have booked sessions with her. Here she is at today's team-wide sync speaking about how we approach wellness at Ada
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@mimurchison
Mike Murchison
7 years
Excited to be moving into the new Ada office this morning at 96 Spadina
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@mimurchison
Mike Murchison
4 months
Just signed up for another 10 years
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@mimurchison
Mike Murchison
4 years
Ada arranged mobile flu shots today for all Toronto team members and their families outside their homes. Fingers crossed 🤞 we’ll be able to do the same with a covid vaccine soon.
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@mimurchison
Mike Murchison
6 months
Our new Ada office is opening this summer
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@mimurchison
Mike Murchison
6 years
Excited to announce our partnership with Air Asia and their 80 million yearly travellers. In under a month, we've been able to reduce their wait times by 98%... more to come ✈️
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@mimurchison
Mike Murchison
5 years
I just shared learnings on stage at @CollisionHQ about the new (non-technical) roles being created in the enterprise to apply AI to customer service. Thanks for having me and for bringing to many people together!
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@mimurchison
Mike Murchison
4 years
One of our clients, based in the US, used this as their slide when presenting their automation results company wide this week. Future Ada marketing campaign?
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@mimurchison
Mike Murchison
5 years
Restaurant where expectation is that you put your phone away in an elegant compartment. I love spaces designed to encourage human connection where tech might otherwise interfere.
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@mimurchison
Mike Murchison
4 years
7. There are many more multibillion dollar+ Canadian companies around the corner. Let's all do our part to help the flywheel spin.
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@mimurchison
Mike Murchison
5 years
This week I made the decision to let go of 23% of Ada’s team. This decision was not easy to make. Usage of Ada’s automation has never been higher, but at the same time, the recession is impacting our confidence in realizing the ambitious 2020 growth we forecasted.
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@mimurchison
Mike Murchison
4 years
6. Please stop comparing our ecosystem’s culture to the US; it’s a local optimum. I for one believe we have the opportunity to do better. Our diversity, immigration policy, AI-ecosystem, and humility make me very bullish.
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@mimurchison
Mike Murchison
5 years
We were meant to present the Ada & Mailchimp🐵story on stage at Relate 2020 in Miami today. Covid got it cancelled. Instead we just did it virtually, and it went great! Shout out to @zoom_us for powering Miami beach backdrops 😎🌴
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@mimurchison
Mike Murchison
6 years
Zendesk just launched Ada-powered bots inside Zendesk Chat on stage at #FutureofCX 👏👏👏
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@mimurchison
Mike Murchison
3 months
Excited that we’re opening the new Ada HQ this Wednesday in Toronto. We’re coupling our opening with Stradaganza, our company-wide offsite. Our whole team is coming together for 3 days in our new space all together… can’t wait! 😊
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@mimurchison
Mike Murchison
7 months
Beautiful morning in TO
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@mimurchison
Mike Murchison
6 months
Let’s make Canada the Bauhaus of Software
@davehariri
David Hariri
6 months
Tonight, @mimurchison asked @tobi what Canada’s competitive advantage could be. Tobi’s answer was “craft”. This made my heart sing. I think he’s right and we should hold each other to a higher bar by buying each others things and giving each other the hard, but necessary
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@mimurchison
Mike Murchison
6 years
I ran the DeadHorse Ultra (50K) in Utah on Saturday - felt like running on mars at times! 👾
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@mimurchison
Mike Murchison
4 years
5. Our ecosystem has transformed in the last 5 years. Our entrepreneurs think globally now, and the best-performing VCs in the world have taken note. I’ve made 20 angel investments in the last year — every one of them involved a value-add VC and all deals moved quickly.
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@mimurchison
Mike Murchison
3 months
Warm Toronto night on the Ada rooftop
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@mimurchison
Mike Murchison
6 years
Wow - 6 new people starting at Ada in one day. That’s a first for us.
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@mimurchison
Mike Murchison
5 years
We placed an ad for Ada engineering careers in the "Barista Express VR" game. (Currently seeing a 12%+ click through rate 🚀) Made possible by the new Toronto-based @wonderleaphq Play Barista Express VR here using your own headset here 👇🏼
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@mimurchison
Mike Murchison
4 years
1. It’s unfair to compare us to the BayArea flywheel, which is spinning quickly, because people starting spinning it 60+ years ago.
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@mimurchison
Mike Murchison
6 years
Ada is hiring Enterprise Account Managers, Product Managers, Engineers, and lots more. My dms are open if you'd like to learn more about any of our roles.
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@mimurchison
Mike Murchison
6 years
Ada Q1 kickoff today 🙌
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@mimurchison
Mike Murchison
4 years
2. Yes there are unhelpful angels, but the number of great ones is growing quickly. Give it time. Our flywheel has only entered its 3rd rotation.
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@mimurchison
Mike Murchison
5 years
Board man gets paid 🏀 🇨🇦
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@mimurchison
Mike Murchison
4 years
3. SRED is free money. It’s a good thing. The distractions you claim it introduces pale in comparison to the plethora of distractions the lie on every startup journey. As a founder like being more capital efficient.
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@mimurchison
Mike Murchison
5 years
Christian Bale as Adam Neumann. 🎥
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@mimurchison
Mike Murchison
5 years
When your dad requests a demo
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@mimurchison
Mike Murchison
6 years
145 floors climbed this morning - way to go team 💪
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@mimurchison
Mike Murchison
5 years
Hmmm tough choice 🤔
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@mimurchison
Mike Murchison
22 days
A huge congrats to @geoffreyhinton for his recognition by the Nobel committee. Few people have had a bigger impact on Canadian AI.
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@mimurchison
Mike Murchison
12 days
back in TO after a great week in Boston and SF
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@mimurchison
Mike Murchison
4 years
4. Government support is not perfect, but it is net helpful. Know that the ecosystem you’re comparing us to has received considerably more government investment than ours.
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@mimurchison
Mike Murchison
4 years
Happy holidays from TO ❄️
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@mimurchison
Mike Murchison
5 years
Ada named a leader in chatbot software by G2 Crowd 🎉 This is particularly special for us because the recognition comes from independent customer reviews. Proud of our team!
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@mimurchison
Mike Murchison
7 years
Very proud of our team today as we announce @AdaSupport 's funding 🎉
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@mimurchison
Mike Murchison
6 years
Incredible expansion story in Zoom’s S1 : over half of Zoom’s $100K+ accounts started with at least one single free user.
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@mimurchison
Mike Murchison
7 years
We’ve seen a big uptick in the number of people applying to Ada’s open roles from the Bay Area. So excited about the future of our Toronto-KW ecosystem 📈
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@mimurchison
Mike Murchison
2 months
When I meet a fellow builder I often feel an immediate bond. I think this is because builders implicitly appreciate that ambition is not zero sum. So we encourage each other. That’s energizing and good for the world.
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@mimurchison
Mike Murchison
2 months
Cofounders.
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@mimurchison
Mike Murchison
6 years
Biweekly meditation classes started today at Ada 🧘‍♀️
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@mimurchison
Mike Murchison
6 months
You’re likely leading if you notice others copying you. Enjoy the compliment, and get back to work.
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@mimurchison
Mike Murchison
4 years
Today's team-wide sync featured Zoom backgrounds of favourite childhood cartoons. Mine? Reboot!
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@mimurchison
Mike Murchison
7 months
I left twitter a few years ago… fun to be back around here! Seems to be a very different place. So much building 💪 Who should I follow that’s working on hard problems?
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@mimurchison
Mike Murchison
6 years
We brought together almost 100 executives this week to discuss how AI is transforming customer experience. Here’s the recap of our Toronto event. Next stop NYC.
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@mimurchison
Mike Murchison
5 years
Liam helped launch Ada University during his work term with us and lead Python courses for our team. Thanks Liam and excited for what you do next 🙏
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@mimurchison
Mike Murchison
2 months
the AI Friends meetup at the Ada Hub last night
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@mimurchison
Mike Murchison
2 months
Ada now powering *triple* the number of email customer service conversions we were a month ago
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@mimurchison
Mike Murchison
6 years
Ada booth being swarmed. Lots of interest in the new Ada Zendesk Chat integration. Thanks for putting on such a great event @Zendesk 🙌
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@mimurchison
Mike Murchison
6 years
Ada's new ebook about the future of customer experience is coming along Loving Justin's ( @venerizm ) artwork 👏
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@mimurchison
Mike Murchison
16 days
Seeing some pushback to @harleyf claim that Canadian founders are lacking ambition. Here’s what this misses: - Ambition is not binary, it’s dimensional. You can always be more ambitious. - The more ambitious you are, often the less competition you face. - In this way,
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@mimurchison
Mike Murchison
6 years
"By automating 75% of our inbound inquiries in 2018, Ada has helped us provide an exceptional self-serve solution while allowing our agents to take on more complex customer issues" ⭐️⭐️⭐️⭐️⭐️
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@mimurchison
Mike Murchison
6 years
Today we shared some of the exciting results our Ada+TELUS partnership has produced so far -- one Canadian AI success story of many that @ElevateTechFest has helped showcase to the world 🇨🇦 🌍
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@mimurchison
Mike Murchison
5 years
We opened our doors last week as part of Startup Open House. Very grateful that more than 500 people came through to speak with our team and learn more about Ada.
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@mimurchison
Mike Murchison
4 months
You can do a lot in 50 years.
@Morgan_C_Ross
Morgan Cameron Ross
4 months
Toronto in 1974
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@mimurchison
Mike Murchison
6 months
Agree that commercial success is the primary fuel source of startup ecosystem growth but let’s not underestimate community’s ability to increase our number of at bats. Dan, it was a community event that you hosted at Rotman in ~2011 with @ericries that had a big impact on me
@ddebow
daniel debow
6 months
after 20+ years of startup debates - my simple view: the #1 thing that makes a productive startup ecosystem happen: success. commercial success drives community success, not the other way around meetups, gov't $, accelerators, regulation, real-estate, studios, taxes,
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@mimurchison
Mike Murchison
6 years
It was the first Ada Run Club early this morning ❄️ If you'd like to join next week, send me a note -- all welcome
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@mimurchison
Mike Murchison
6 years
Ada has added 12 people this year already - that’s a lot for us! Chelsea recapping the People team’s wins during our teamwide sync
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@mimurchison
Mike Murchison
6 years
The Ada team visited the Art Gallery of Ontario this aft and designed cities of the future. Was a really fun team building exercise organized by our People team 😊
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@mimurchison
Mike Murchison
5 years
WFH week ahead at Ada: Monday Blues on #adagram , Tuesday virtual museum tour, Wednesday team lunch on @Tandem_HQ , Thursday throwback memories, and Friday rest!
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@mimurchison
Mike Murchison
6 years
Finally, we’re very fortunate to have the continued support of @brianfeinstein & @benmath_ ( @BessemerVP ) and @bwertz & @ATKingyens ( @VersionOneVC ) 🙏 — I’m super excited for what we’re going to do together next year; onward!
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@mimurchison
Mike Murchison
6 years
We just launched a new careers page and all of our teams are hiring 🎉
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@mimurchison
Mike Murchison
6 years
Excited to be kicking off the quarter this morning with the Ada team
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@mimurchison
Mike Murchison
2 months
Ada's agentic platform - which leverages and fine-tunes the most capable @OpenAI models, is autonomously resolving millions of customer service conversations for enterprises around the world right now in production. This case study by OpenAI is a celebration of the impact we’ve
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@mimurchison
Mike Murchison
6 years
👩‍🎓
@GPTW_Canada
Great Place to Work Canada
6 years
Congratulations @AdaSupport your employees have now certified you as a Great Place to Work. Thanks to all the team members for making this happen. Learn how can you get your workplace certified as a Great Place to Work, here:
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@mimurchison
Mike Murchison
5 years
As all of Ada works from home, we're receiving special deliveries from our People & Finance teams. Love our team ♥️
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@mimurchison
Mike Murchison
5 years
I went to a fertility clinic with my partner last year and found the experience to be daunting, expensive and slow. I'm really proud to play a small role backing @alyssaatkins mission to change this for the better. Congrats Lilia 🥳
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@mimurchison
Mike Murchison
5 years
Ada team potluck today at our new second office - so many amazing dishes from around the world 😋 🌍
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@mimurchison
Mike Murchison
7 years
Learning about word embeddings tonight from Toronto Women’s Data Group @TWdatagroup , the first meetup hosted at the new Ada HQ
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@mimurchison
Mike Murchison
6 years
Matching 5 interesting facts with 5 random team members. I love this new segment in our weekly team wide sync up. It's a fun way for our rapidly growing team to learn something new about each other. Here are a few from this week:
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@mimurchison
Mike Murchison
6 years
We're now working with Betsson, one of the world's largest gaming groups and the ‘Customer Service Operator of the Year’ to offer 24/7 instant support in 8 languages to their 600K+ customers.
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@mimurchison
Mike Murchison
6 years
It’s so exciting to see more and more companies build teams around Ada. If you’re interested in using AI to build incredible customer experiences apply to @KiraTalent ‘s open role!
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@mimurchison
Mike Murchison
5 months
The founder’s dialectic: aspiring to build something massive and obsessing over the smallest details.
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@mimurchison
Mike Murchison
5 years
Fitting to get a @SlackHQ notification today on their IPO that reminds you how many companies “grow up” on Slack. Ada is one of them. 720 msgs/wk in 2017. 1,677 msgs/wk in 2018. Now 4,622 msgs/wk in 2019.
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@mimurchison
Mike Murchison
3 months
Little known fact: we call Toronto the 6ix because every year six raccoons visit you to wish you good fortune for the year ahead. I just got my visit.
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@mimurchison
Mike Murchison
5 years
From SF to TO. Welcome Abena!
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@mimurchison
Mike Murchison
6 years
Filming today at Ada. New website coming soon!
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@mimurchison
Mike Murchison
5 years
Ada's got our biggest presence ever at Customer Contact Week in Vegas. If you're in town, come say hi 👋
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@mimurchison
Mike Murchison
5 years
I'm so grateful to the Ada Owners we are saying goodbye to. They have had a huge impact on making Ada what it is today. It’s important to me that we help them find new homes. If you know someone who is hiring, pls direct them to this LI post ♥️
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@mimurchison
Mike Murchison
2 months
@DamiDina @aidangomez @internetvin @cohere Hey Dami we just opened our new office and happy to host you too
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@mimurchison
Mike Murchison
6 years
When Ben Stiller becomes an evangelist of your app. Exciting momentum from @ddebow @fnthawar and the entire Dialog team 🎉
@BenStiller
Ben Stiller
6 years
My friend @jaketapper and I and about 400 really cool people experienced this on @getdialog this morning. We’re going to do it every week....
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@mimurchison
Mike Murchison
6 years
Our marketing team is cooking up something special 🎥 Can’t wait to see how this turns out
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@mimurchison
Mike Murchison
6 years
Went to an old gym tonight. Spotted these hilarious motivational posters. May have to get some of these for the Ada office to “strengthen our lives” 😂
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@mimurchison
Mike Murchison
5 years
We’re excited to partner with FICANEX to improve the customer service of 175 financial institutions across Canada 🎉
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