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GWR
@GWRHelp
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We are GWR. Here to help between 06:00 and 19:00, Mon to Fri and between 07:00 and 23:00 at the weekend. Your Train adventures start here!
South West, England
Joined July 2008
@TonyRee99785716 Hello there Ken. I'm sorry to hear that. Please email all details to gwr.feedback@gwr.com and this will be investigated for you. Thank you. - MN
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RT @NetworkRailWssx: 🗓️Day 11 of our work on the line between #Guildford and #Gatwick, and here's a picture of one of the 16 new signals in…
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@LauraACK2 I can see an Advance fare costing £35 for the 06.15 service this Friday. When one price bracket is sold out, the next one is opened at a slightly higher price. I will enquire with our fares team about your Super Off Peak question. Thank you. - MN
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@AdrianBeney Hi there Adrian, This project is linked to the development of a new integrated transport hub for the town in a joint project involving train operator Great Western Railway and Moreton-in-Marsh Town Council. - KM
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@GrowlerTech Hi there, if the next service can accommodate you, your upgrade will be valid onboard - KM
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@mitchell_hurd @Namelessxo123 Morning Mitchell, we are closing at 19:00 for February due to staff sickness. We are assessing this weekly so I can't confirm. If we aren't staffed you can call our Customer Support Team on 03457 000125, dial option 6 then option 5 to speak to someone or staff onboard - KM
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@ItsBen1988 The 08:21 and 09:21 are both off peak services from Worcestershire to Paddington. Returning off peak services run from 15:23 until 18:57 - KM
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@ItsBen1988 Thank you. Super Off-Peak from Worchestershire Parkway to Paddington runs all day after 10:00. Super Off-Peak from Paddington back to Worcestershire Parkway runs after 10:00, then before 15:00 and after 19:00 - MC
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@welshinfact Hi there, can you please DM me with your name and email address so I can pass this on to our Public Relations team? - BS
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@2gqtc4rd4s Hi Pete, sorry to hear this. This train was delayed because it was late from the depot unfortunately - MC
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@SarahBParvin Hi Sarah, sorry to hear this. If you have a reservation and can't sit down, compensation is available here: Please include photos of your ticket and reservation, as well as details of which stations you had to stand between - MC
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@Namelessxo123 Sorry to hear that your train was cancelled. There are help points available at the station where you can get help. If you arrive at your destination 15 minutes or more later than planned, you can claim compensation at - BS
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@Jazmin64515694 Please speak to the ticket office as soon as possible and they can look into a replacement for you - BS
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